Matt Etoch's questions to WEST PHARMACEUTICAL SERVICES (WST) leadership • Q3 2025
Question
Matt Etoch asked about the performance drivers for delivery devices, which were relatively flat year-over-year excluding incentive fees, and the variables impacting top-line and margins ahead of 2026 automation.
Answer
CEO Eric Green highlighted progress in Crystal Zenith and administration systems within the drug delivery portfolio. He emphasized two urgent levers for SmartDose: driving down costs and improving efficiencies (on track for automation in early 2026) and evaluating alternative options to maximize value. CFO Bob McMahon added that sequential performance was as expected, with improving economics each quarter.