Question · Q4 2025
Matt Summerville inquired about the backlog metric, asking for context compared to prior years and how it informs the expected organic revenue inflection in the second half of the year. He also asked for clarification on the headwinds impacting the SMB business in the quarter and their implications for the 2026 guidance.
Answer
James Kelly, CEO, and Nick East, Chief Product Officer, explained that enterprise deployments typically take 9-18 months, highlighting 20 signed contracts already in process. They noted that the new sales structure rewards account signing and that backlog is a key performance indicator. James Kelly and Benny Tadele, President, Restaurants, further elaborated on the SMB headwinds, attributing them to historical management, intense market competition, and a less competitive legacy product offering. They expressed confidence that the upcoming Aloha Next 'store-in-a-box' solution in the second half of 2026 would address these issues.
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