Question · Q3 2025
Matt Summerville inquired about the financial impact of Diebold Nixdorf's accelerated investments in service profitability and how this might influence margin targets for 2026 and 2027. He also asked for an update on the retail business in North America, specifically regarding proof of concepts, pilots, and overall tracking against expectations.
Answer
CEO Octavio Marquez and CFO Tom Timko explained that service margins are expected to be flat to slightly up for the year, driven by product margins and OpEx resilience. Tom Timko specified a $10 million investment in Q3 and Q4 for service enhancements, including consolidating repair depots, accelerating field technician software rollout, and adding technicians. Octavio Marquez added that proof of concepts for retail solutions are increasing globally, particularly in North America, with successful tests in dark stores at large grocers, expressing optimism for the differentiated product and service team.