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    Rich Magnus

    Managing Director and Senior Equity Research Analyst at Wolfe Research

    Rich Magnus is a Managing Director and Senior Equity Research Analyst at Wolfe Research, specializing in coverage of the industrials and transportation sectors, with a focus on companies such as Union Pacific, CSX, Norfolk Southern, and Canadian National Railway. He has established a strong track record in investment research, with highly ranked calls and consistent recognition in industry rankings, including high success and average return metrics on platforms like TipRanks. Magnus began his analyst career in the early 2010s, previously holding roles at prominent research firms before joining Wolfe Research, where he has contributed to the firm's reputation for sector expertise and quantitative rigor. He holds multiple securities licenses including FINRA Series 7, 63, and 86/87, reflecting his commitment to professional standards and compliance.

    Rich Magnus's questions to TWILIO (TWLO) leadership

    Rich Magnus's questions to TWILIO (TWLO) leadership • Q3 2024

    Question

    Rich Magnus, on for Alex Zukin, asked if free cash flow margin expansion would outpace operating margin expansion next year and requested quantification of the Q4 political traffic impact.

    Answer

    CFO Aidan Viggiano stated that while explicit 2025 free cash flow guidance is not yet available, it generally tracks non-GAAP operating income over time, though Q4 FCF will see a sequential decline due to vendor prepayments. She noted that political traffic in Q3 contributed an immaterial 90 basis points to growth, which was offset by the Zipwhip software sunset, and expects a similarly immaterial impact in Q4.

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    Rich Magnus's questions to Zoom Communications (ZM) leadership

    Rich Magnus's questions to Zoom Communications (ZM) leadership • Q2 2025

    Question

    Rich Magnus of Wolfe Research asked for the key drivers behind the top Contact Center wins that involved displacing legacy on-prem or other cloud solutions, rather than migrating from Zoom's first-gen product.

    Answer

    CFO Kelly Steckelberg clarified that of the top 10 wins, all were displacements, with six replacing on-prem legacy systems and four replacing other cloud vendors. CEO Eric Yuan added that beyond features, platform stability is a critical factor for customers, as Contact Center is a mission-critical service. He concluded that the combination of stability, modern architecture, pricing, AI capabilities, and faster innovation is what secures these competitive wins.

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