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American International Group, Inc. (AIG) is a global insurance company that operates through three main business segments: General Insurance, Life and Retirement, and Other Operations. AIG provides a wide range of insurance products and services, including property, liability, financial lines, specialty insurance, annuities, and life insurance, primarily distributed through a broad network of banks, broker-dealers, and independent agents . The company's profitability is driven by effective risk management and investment strategies, with significant revenues generated from insurance premiums, policy fees, and investment income .
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General Insurance - Offers property, liability, financial lines, and specialty insurance products for commercial and personal customers, leveraging a broad distribution network and strong risk management capabilities. This segment is divided into North America and International segments .
- North America - Provides insurance products tailored to the needs of customers in the United States and Canada.
- International - Delivers insurance solutions to customers outside of North America, adapting to diverse market requirements.
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Life and Retirement - Provides individual retirement, group retirement, life insurance, and institutional markets products, focusing on wealth accumulation and retirement income solutions. Products include fixed annuities, fixed index annuities, variable annuities, and life insurance, distributed through banks, broker-dealers, and independent agents .
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Other Operations - Comprises income from assets held by AIG Parent and other corporate subsidiaries, deferred tax assets, corporate expenses, and results from consolidated investment entities. This segment also includes General Insurance portfolios in run-off and legacy insurance lines ceded to Fortitude Re .
| Name | Position | External Roles | Short Bio | |
|---|---|---|---|---|
Charlie Fry Executive | Executive Vice President, Reinsurance and Risk Capital Optimization | None | Charlie Fry has been with AIG since 2022, focusing on reinsurance and risk capital optimization. | |
Christopher Flatt Executive | Executive Vice President and Global Chief Underwriting Officer | None | Christopher Flatt assumed his role in 2025 and is responsible for underwriting operations globally. | |
Don Bailey Executive | Executive Vice President and Chief Executive Officer, North America Insurance | None | Don Bailey joined AIG in 2023 and became CEO of North America Insurance in 2024. | |
Ed Dandridge Executive | Executive Vice President and Chief Marketing & Communications Officer | None | Ed Dandridge joined AIG in 2023 and has held leadership roles in marketing and communications. | |
Jon Hancock Executive | Executive Vice President, Chief Executive Officer, International Commercial and Global Personal Insurance | None | Jon Hancock joined AIG in 2024 and became CEO of International Commercial and Global Personal Insurance in 2025. | |
Kathleen Carbone Executive | Vice President and Chief Accounting Officer | None | Kathleen Carbone is currently serving as the Chief Accounting Officer at AIG as of November 2023. | |
Keith Walsh Executive | Executive Vice President and Chief Financial Officer | None | Keith Walsh joined AIG in 2024 as CFO, bringing extensive experience from Marsh & McLennan Companies and Citi. | |
Kelly Lafnitzegger Executive | Executive Vice President and Chief Human Resources Officer | None | Kelly Lafnitzegger joined AIG in 2024, bringing extensive HR experience from General Electric. | |
Peter Zaffino Executive | Chairman and Chief Executive Officer | Chairman of Corebridge Financial, Inc.; Director at The Michael J. Fox Foundation for Parkinson’s Research; Director at the New York Police and Fire Widows’ and Children’s Benefit Fund. | Peter Zaffino has been with AIG since 2017, serving in various leadership roles, and became CEO in 2021 and Chairman in 2022. | View Report → |
Rose Marie Glazer Executive | Executive Vice President and General Counsel | None | Rose Marie Glazer has been with AIG since 2017, serving in various legal and HR leadership roles. | |
Roshan Navagamuwa Executive | Executive Vice President and Chief Information Officer | None | Roshan Navagamuwa joined AIG in 2024 as CIO, with prior experience at CVS Health. | |
Sabra Purtill Executive | Executive Vice President and Chief Financial Officer | None | Sabra Purtill has been with AIG since 2019, serving in various financial leadership roles, and became CFO in 2023. | |
Courtney Leimkuhler Board | Director | Co-founder and Managing Partner of Springbank; serves on several venture-backed company boards. | Courtney Leimkuhler joined the AIG Board in 2024, with a background in financial services and tech investments. | |
Diana M. Murphy Board | Director | Director at Atlanta Braves Holdings, Inc.; Director at Synovus Financial Corp.; Non-executive chair at Landstar System, Inc.. | Diana M. Murphy joined the AIG Board in 2023, bringing expertise in management development and risk management. | |
James Cole Jr. Board | Director | Chairman & CEO of The Jasco Group, LLC; National Board of Directors at Jumpstart for Young Children; Senior Advisor at National Student Legal Defense Network. | James Cole Jr. has been a director at AIG since 2021, with a background in law and government service. | |
James Dunne III Board | Director | Vice Chairman and Senior Managing Principal at Piper Sandler; Board Member of Chime Financial, Inc.; Director on the PGA Tour Policy Board; Trustee at the University of Notre Dame. | James Dunne III joined the AIG Board in 2023, bringing extensive investment banking experience. | |
John C. Inglis Board | Director | Senior Strategic Advisor at Paladin Capital Group; Board Member at Huntington Bancshares Inc.. | John C. Inglis joined the AIG Board in 2024, with a distinguished career in cybersecurity and defense. | |
John G. Rice Board | Lead Independent Director | Director at Baker Hughes Company; Trustee at Emory University and Hamilton College. | John G. Rice has been Lead Independent Director since 2023, with a background in leadership roles at GE. | |
Linda A. Mills Board | Director | Non-executive chair at Navient Corporation; President of Cadore Group, LLC; Board Member Emeritus at Smithsonian National Air & Space Museum. | Linda A. Mills has been a director at AIG since 2015, with experience in IT and cybersecurity. | |
Paola Bergamaschi Board | Director | Board Advisor at Quantexa; Director at Bank of New York Mellon International Limited; Director at ARCA Fondi SGR. | Paola Bergamaschi joined the AIG Board in 2022, with a background in capital markets and global banking. | |
Peter R. Porrino Board | Director | Chair at National Multiple Sclerosis Society. | Peter R. Porrino joined the AIG Board in 2019, with expertise in finance and risk management. | |
Vanessa A. Wittman Board | Director | Director and Chair of the Audit Committee at Booking Holdings Inc.; Director and Chair of the Audit Committee at Oscar Health, Inc.; Director at Impossible Foods, Inc.. | Vanessa Wittman joined the AIG Board in 2023, with a background in financial leadership roles across various industries. |
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Given that you have excess capital for the size of your business today, beyond share buybacks and dividends, what specific growth opportunities do you plan to pursue to deploy this capital effectively?
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Considering the favorable prior-year reserve development in short-tail lines but adverse development in older accident years for financial lines and casualty, how confident are you in the adequacy of your reserves, and what steps are you taking to mitigate potential reserve deficiencies?
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With your peers achieving returns on equity in the mid to high teens while you target a 10% core operating ROE by 2025, what specific strategies do you have to close this gap and reach peer-level profitability, and over what time frame do you expect to achieve this?
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Given that the improved ex-cat accident year loss ratio in North America Commercial was partially driven by one-off items and anomalies, how sustainable is this improvement, and what strategies do you have in place to maintain or enhance underwriting profitability in this segment amidst changing market dynamics?
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You mentioned the integration of Gen AI into your underwriting processes; how are you addressing potential risks associated with data security and privacy, and what measures are in place to ensure that AI implementation does not compromise underwriting quality and decision-making?
Recent press releases and 8-K filings for AIG.
- AIG’s leadership outlined ambitious targets including 20%+ EPS growth over three years and a targeted core operating ROE of 10% in 2025 .
- The Board approved a share repurchase of up to $7.5 billion of common stock, effective April 1, 2025 .
- Plans include dividend increases of 10% in '25 and '26 along with strong capital management driven by debt reduction and enhanced run-rate savings, supporting improved operating EPS .
- Significant operational improvements highlighted include $1B in cost savings, a $500M investment in digitizing the underwriting platform, strategic divestitures, and liquidity enhancements .
- AIG is advancing its technology strategy with GenAI-powered Underwriter Assistance that reduces underwriting timelines from 3–4 weeks to less than 1 day, with rollout planned for additional lines including claims processing .
- Strategic initiatives further include leveraging the Lloyd’s market via the Talbot syndicate and portfolio repositioning to drive sustainable long-term growth and improved risk-adjusted returns .
- AIG will host its 2025 Investor Day on March 31, 2025, featuring a live webcast and presentation slides available on its website .