ArcBest - Q2 2021
August 2, 2021
Transcript
Operator (participant)
Greetings, and welcome to the ArcBest 2Q 2021 earnings conference call. During the presentation, all participants will be in a listen-only mode. Afterwards, we will conduct a question-and-answer session. At that time, if you have a question, please press the one followed by the four on your telephone. If at any time during the conference you need to reach an operator, please press star zero. As a reminder, this conference is being recorded on Monday, August 2, 2021. I would now like to turn the conference over to David Humphrey, Vice President of Investor Relations. Please go ahead, sir.
David Humphrey (VP of Investor Relations)
Welcome to the ArcBest second quarter 2021 earnings conference call. Our presentation this morning will be done by Judy McReynolds, Chairman, President, and Chief Executive Officer of ArcBest, and David Cobb, Chief Financial Officer of ArcBest. We thank you for joining us. In order to help you better understand ArcBest and its results, some forward-looking statements could be made during this call. As we all know, forward-looking statements, by their very nature, are subject to uncertainties and risk. For a more complete discussion of factors that could affect the company's future results, please refer to the Forward-Looking Statements section of the company's earnings press release and the company's most recent SEC public filings. In order to provide meaningful comparisons, certain information discussed in this conference call includes non-GAAP financial measures, as outlined and described in the tables in our earnings press release. We will now begin with Judy.
Judy McReynolds (Chairman, President and CEO)
Thank you, David, and good morning, everyone. As you saw in our release, our second quarter revenue increased 51% over second quarter of 2020, when we were impacted by the economic factors of the COVID-19 pandemic. I'm very pleased to report that we achieved the highest quarterly operating income in ArcBest's history and record quarterly revenue, and we've had our best first half ever in terms of consolidated revenue and operating income. These records reflect our success with customers as a leading logistics company with assured capacity options. So far this year, we are experiencing strong customer demand, resulting in shipment and tonnage growth and a very positive industry pricing environment. On a non-GAAP basis, our second quarter asset-based operating ratio was in the 80s for the first time in many years, and our asset-light profits grew substantially.
As we enter the third quarter, customers continue to experience high levels of supply chain disruption, and we are effectively adapting our approaches to their needs. 2021 has been the year for customer conversations regarding the best holistic solution for their supply chain, and our strategic positioning over the last decade enables us to grow with them as their businesses recover. We have a data-driven approach, and the visibility we have ensures proper alignment of ArcBest resources with customer requirements. We are focused on listening to our customers, which helps us be more agile and responsive, and to know when it's necessary to pivot to new solutions. As I mentioned, we anticipate growth in our business. Our opportunity pipeline has grown significantly year-over-year through the first half of 2021, and accelerated sequentially in the second quarter compared to the first.
Customer win rates are reaching all-time highs. In order to address this growth and serve our customers, we are increasing hiring and recruiting efforts, optimizing the ABF network, including line haul, dock, and city operations, taking delivery of new ABF equipment and placing 2022 orders early, expanding ABF facilities through investments and upgrades, increasing recruiting resources and equipment for our expedite and truckload fleets, and investing in various technologies, including those to make it easier to match shipments with available capacity. Speaking of technology, we continuously invest in technology and innovation to improve operations and further enable a best-in-class customer experience. Innovation is more than a mindset for us. It's simply part of everything we do. Now I'll turn it over to David Cobb for his comments.
David Cobb (CFO)
Thank you, Judy, and good morning, everyone. Just as a reminder, our year-over-year comparisons to last year's second quarter were significantly impacted by the effect of the pandemic. So I'm going to begin with some consolidated information. Our second quarter 2021 consolidated revenues grew 51.3% to $949 million, compared to $627 million in last year's second quarter. On a GAAP basis, we had second quarter 2021 net income of $2.27 per diluted share. This compared to net income of $0.61 per share last year.
As detailed in the GAAP to non-GAAP reconciliation table in this morning's earnings press release, our adjusted second quarter 2021 earnings per diluted share grew 194% to $1.97, compared to $0.67 per share in the same period last year. ArcBest's second quarter 2021 effective GAAP tax rate was 17%. During the second quarter, the rate was impacted by several items identified in the effective tax rate reconciliation, including the tables to the earnings release. Large discrete items included the sale of a portion of the asset-light moving business, settlement of share-based payment awards vested during the quarter, and changes in cash surrender value of life insurance. For the first six months of 2021, the effective tax rate on a non-GAAP basis, which was used to calculate the non-GAAP EPS, was 27%....
Under the current tax laws, we expect our full year 2021 non-GAAP tax rate to be in a range of 26%-27%. Of course, the effective GAAP tax rate may be impacted by discrete items that could occur during the remainder of the year. We ended the second quarter with unrestricted cash and short-term investments of $423 million, and total debt of $238 million, resulting in cash net of debt of $185 million, an increase of $100 million since the beginning of the year. Our debt at the end of the second quarter, which totaled $238 million, includes the $50 million balance on our credit revolver and $188 million of notes payable, primarily on equipment for our asset-based operation.
The composite interest rate on all of our debt was 3%. Our cash and short-term investments, combined with available resources under our credit revolver and our receivable securitization agreement, provides total liquidity of $662 million. The increase in our net cash position is primarily driven by solid operating results and timing on capital expenditures. The original build schedule, you know, as well as delays from manufacturers for our asset-based and asset-light revenue equipment, has the majority of the units being delivered in the second half of the year. As a result, our capital expenditures, net of asset sales, totaled only $15 million for the first six months of the year.
We currently expect net capital expenditures to range between $160 million and $170 million for the year, so we have some catch-up coming in the second half of the year. That CapEx range includes some additional facility upgrade opportunities that we plan to complete in 2021. Last quarter, we also mentioned an accelerated view of our 2022 revenue equipment plans in order to increase our fleet in support of customer demand. As Judy described earlier, investments and upgrades in our asset-based network are a priority. Our customer management structure and technology platform, our leading yield management program, combined with logistic solutions, together place ArcBest in an increasing number of customer supply chain conversations, thus improving customer retention. These factors have driven us to have greater confidence in our shipment and revenue growth through business cycles.
We recognize that we have opportunities to invest in our facility capacity that will generate solid returns. In the last year, we have moved into a new leased distribution center in Kansas City and have committed to another distribution center in Salt Lake City. We're currently working on expanding and updating 10 other leased and owned locations. We are also expecting to allocate additional resources in the range of $50 million-$75 million on an annual basis above our historical CapEx levels, toward expanding existing service centers, as well as upgrades that would also improve energy efficiency. As I mentioned, a portion of our investments are included in our updated 2021 CapEx, but many of these projects are longer term and will impact 2022 and future years.
As we have discussed before, we are seeing our customer-centric approach of providing logistics solutions pay off, as more customers increasingly rely on our team for supply chain expertise. ArcBest acts as a trusted partner in understanding and responding to our customers' needs. This approach allows us a more strategic perspective that we can leverage on our customers' behalf through intelligent analytics and access to capacity across multiple modes of transportation, whether through our own assets or through other providers. So continued technology investments and capacity additions advance our ability to serve these needs. Likewise, we are staying close to transactions in the logistics space and are mindful of the opportunities that acquisitions can provide to add scale to our platform for serving our customers' capacity needs.
Along with these opportunities to invest in positive net present value projects, we continue to return capital to shareholders with a dividend program and share buybacks. These are good opportunities for utilizing excess cash, as we believe that our share price is undervalued and should trade higher. Earlier this year, we extended our share repurchase program, and we repurchased $7 million of our stock during the second quarter. Full details of our GAAP cash flow were included in our earnings press release. Our asset-based second quarter revenue was $653 million, an average daily increase of 42% compared to last year. The second quarter non-GAAP operating ratio in the asset-based business improved 440 basis points sequentially versus the first quarter of 2021.
Adjusting for the large property sale gain in the first quarter, the asset-based business produced a 600 basis point sequential improvement. Asset-based quarterly total tonnage per day increased 22.7% versus last year's second quarter. For second quarter 2021 by month, asset-based daily total tonnage versus the same period last year increased by 28.9% in April, increased by 21.3% in May, and increased by 18.7% in June. Second quarter total shipments per day increased by 13.5% compared to last year's second quarter. Second quarter total billed revenue per hundredweight on asset-based shipments increased 15.4% and was impacted by higher fuel surcharges versus last year. Revenue per hundredweight on LTL-rated business, excluding fuel surcharge, improved by a percentage in the mid-single digits.
We secured an average 6.7% increase on asset-based customer, customer contract renewals and deferred pricing agreements negotiated during the quarter, which was one of the highest second quarter increases we've had in many years. This compares to the 5.6% increase we secured on these customer pricing agreements during the first quarter. Preliminary business trends for July have been provided in the Form 8-K exhibit to the press release. July daily average tonnage and shipments were above the prior year month by percentages in the mid-single digits. As previously mentioned, the asset-based business managed an elevated level of household goods U-Pack shipments during the second quarter. These shipments are larger than the typical LTL shipment and stay in our system longer.
As customer demand for our core LTL services continues to strengthen, we have moderated the number of these U-Pack household goods shipments, as well as other spot quoted shipments, in order to serve our growing base of principal customers. As a result, the sequential change in daily average tonnage from June to July was below our historical average because of this greater than average sequential decline in these heavier U-Pack and spot shipments. Importantly, for our core LTL business, the sequential changes in average daily tonnage and in revenue per shipment were higher than historical averages. As a reminder, beginning in mid third quarter of 2020, we experienced significant demand and year-over-year growth in these larger U-Pack shipments.
Going forward, our tonnage and shipment comparisons to the prior year are expected to be impacted by this unique element of our business as we continue to manage the network to serve our customers and optimize revenue. In total, the revenue in ArcBest Asset-Light businesses increased 67% versus last year's second quarter, reflecting strong demand in our ArcBest segment and improved events and revenue per event in the FleetNet segment. Second quarter Asset-Light operating income was $16.3 million, compared to $2.1 million last year. We sold the labor services portion of the ArcBest Asset-Light segment's moving business during the quarter, resulting in a gain of $6.9 million. On a non-GAAP basis, excluding the gain on that sale, second quarter Asset-Light operating income was $9.3 million.
Second quarter 2021 Asset-Light EBITDA was $19 million, including the benefit of the moving business sale, compared to EBITDA of $4.9 million in second quarter 2020. Preliminary Asset-Light business trends for July have been provided in the Form 8-K exhibit to the press release. That Form 8-K that was filed this morning with our earnings release included an exhibit that I mentioned, which includes some additional information about our current quarterly financial results, along with our recent business levels and our future expectations on certain financial metrics. Now I'll turn it over to Judy for some closing comments.
Judy McReynolds (Chairman, President and CEO)
Thank you, David. Over the past several years, we've purposely integrated our solutions so that we could more effectively serve and partner with customers. This approach is serving us well and driving growth as we strengthen relationships with customers and carrier partners, while also creating new relationships. We are one of only a few full-service logistics companies with both asset and asset-light capacity sources, and we have almost 100 years of experience adapting to changing customer needs. Today, we are well positioned to meet those needs and exceed their expectations. It's important to us that we meet the customer where they are and in the channels they desire. Looking forward, we know the rate of change will continue to accelerate, but we are demonstrating agility that is enabled by listening to them.
The customer desire for unique logistics solutions is very important, and staying closely in tune with expectations as they evolve will position us for continued success. We are confident in our strategy and the underlying strength of our business, and we're focused on positioning ArcBest for long-term growth in any environment. As I mentioned last quarter, we've taken several steps toward developing a more robust environmental, social, and governance program. As an update, we are currently compiling our latest ESG report. We've hired a corporate social responsibility program manager. We are developing our diversity, equity, and inclusion strategy and roadmap. We are consolidating our data into a more usable format so that we can establish environmental goals, and we are undergoing a materiality assessment project. Our goal with the assessment is to prioritize our long-term initiatives across all aspects of ESG.
We strive to be a responsible corporate citizen in all of our communities, and we've always been committed to conducting business in a highly ethical way. We are committed to more publicly documenting our actions in regard to sustainability, employee well-being, community involvement, governance, and ethics. I also want to say a word about our team members. Our people drive our success, and they are the strength of our values-driven culture, creating a differentiator for our company. I'm very thankful for our thousands of great employees who are dedicated to helping customers and living out our values every day. And now I'll turn it over to David Humphrey for our question and answer session.
David Humphrey (VP of Investor Relations)
Okay, Frank, I think we're ready for some questions.
Operator (participant)
Thank you. If you would like to register a question, please press the one four on your telephone. You will hear a three-tone prompt to acknowledge your request. If your question has been answered and you would like to withdraw your registration, please press the one followed by the three. One moment, please, for the first question. Our first question comes from Jason Seidl with Cowen and Company. Please proceed.
Jason Seidl (Managing Director)
Thank you, operator. Judy and team, hope you guys are good this morning. Wanted to get a sense for this U-Pack business, which you guys were saying is gonna roll over a bit on comparisons. You know, without putting any direct numbers on it, how should we think about the profitability of that type of business versus your traditional core, core network business?
Judy McReynolds (Chairman, President and CEO)
Well, we typically haven't disclosed, you know, that specific information about really any of the segments of business. But, you know, what I would point out to you is historically, for, you know, many, many years, I think we developed that business back in 1997. You know, its peak season has been, you know, one that begins maybe in late April and runs through mid-September, something like that, just like what you would normally think. And I think one reason why we can-- we bring it up is because the trends have really shifted since the pandemic, and we've experienced some strength in periods where we typically wouldn't. And it's a spot-quoted business.
It's a truckload-graded, spot-quoted business that, when combined with our non-U-Pack residential shipments, tends to equate to about 11 or 12% of our shipments. That's been fairly consistent over many, many years. But I think what we're pointing out is as our published business, our core LTL business strengthens, again, this is a spot-quoted business, so we can manage it. And we have managed it down some whenever you look July to June. And I just think that's important whenever you're looking at the sequential trends. And incidentally, you know, the core business trends are very good, so we wanted to make sure that we gave you that color so that you could understand the demand strength that we're experiencing.
Jason Seidl (Managing Director)
All right. All in all, a good thing because you have strength in the core business.
Judy McReynolds (Chairman, President and CEO)
Well, yeah, I think so. And, you know, when you look at all of our business options, we have more than ever, and it's interesting how we can work through that in a way that optimizes the business that we would like to. And it's fortunate for us that we have these spot-quoted businesses that we've experienced good success from for all these years.
Jason Seidl (Managing Director)
Okay. That's great color. On a follow-up, David, you talked about additional CapEx for improving a lot of the facilities. You said $50 million-$75 million above normalized levels. And you said it's gonna be definitely in 2022. Is this gonna continue beyond 2022? And is it all facilities or just on the non-asset-based logistics side?
David Cobb (CFO)
Well, you know, as Judy mentioned, we're seeing a tremendous opportunity, I think, in kind of our longer-term business. And just what we're feeling from customers right now is part of it. But we've done a lot of things in terms of over the years and technologies and changing our structure of our customer management team and the yield programs that we have in place. So all this is really about our, I guess, our confidence in our ability to grow. And so I would suggest right now, looking at, you know, this $50 million-$75 million number is on an annual basis. The timing of that, I think, is gonna be, you know, in the air.
We haven't pinned that down for how much is gonna fall into 2022 at this point. We'll, we'll give you updates as we know more. But this would be, you know, primarily in our Asset-Based, network, is what we're looking at here, to, to upgrade those facilities and, you know, hopefully expand many of them. And so, a lot of opportunity there. So we, we, you know, as those real estate projects are longer term and, and, some places are challenging to, you know, to, to get into, you know, we may have to use some leased facilities. We-- or in certain cases, we, we would want to buy if we could. But, but anyway, that's-- hopefully, that helps.
Jason Seidl (Managing Director)
No, it does, and I'll look forward to the updates on just how many facilities you're upgrading and the type of door expansion we're looking at.
David Humphrey (VP of Investor Relations)
Thanks a lot, Jason. Appreciate it, man.
Jason Seidl (Managing Director)
Thank you for your time, guys.
Judy McReynolds (Chairman, President and CEO)
Thank you.
Operator (participant)
Our next question comes from Ken Hoexter with Bank of America. Please proceed.
Ken Hoexter (Managing Director)
Great. Hey, Judy, Dave. Dave, congrats-
David Humphrey (VP of Investor Relations)
Thank you.
Ken Hoexter (Managing Director)
on the
Judy McReynolds (Chairman, President and CEO)
Thanks, Ken
Ken Hoexter (Managing Director)
... on the best OR in 15 years. So it's definitely impressive. Noting, you did note in the 8-K that third quarter should be similar OR and stay in the eighties. Maybe just give your thoughts, Judy, or Dave, on sustainability at this level and thoughts going forward.
Judy McReynolds (Chairman, President and CEO)
Yes, well, first of all, Ken, I want to point out that we gave you the history there. We're not actually giving you the guidance of that, but I know where you're coming from, and we do have good confidence about our business and you know the customer demand and the opportunities that we're working through. You know, when we look at our overall business, it's really interesting the way that it's evolved, particularly with our strategic direction that we've had over the last 10 years. When we approach customers, we approach customers as a logistics company, and we see the opportunities really are growing. And it's interesting, you know, in those conversations, it's great to be a company that is very capable.
In other words, we have multiple ways that we can achieve a result for a customer, but it's also important to have, you know, the assets involved in that conversation. And it's really, the overall logistics approach that's bringing us, you know, these opportunities and increasing our confidence in terms of, both profitability and retention. And, you know, I was looking back as I was preparing for this call, at some things, that we've done in the recent years and thinking about, you know, the impact of all of that.
If you think through, you know, just, just the actions that we've taken since 2017, you know, we put in place the Cubic Minimum Charge, which made sure that we were getting the right value, so to speak, on those more bulky shipments that were taking up more space in the trailer. We also have introduced, you know, a Transactional LTL, which is helping us fill empty capacity and helping us with imbalance in the system. We have increased, as David mentioned, visibility on those opportunities. You know, the advanced analytics that we use and the tools that we have, you know, to really help us with the right business and, and focus at given periods of time, really helps us with, I think, a more resilient business model, a more sustainable business model.
You know, the hiring that we need to do and that we are doing is really something that is providing, I think, a unique circumstance, but also a significant challenge. So it's really, really important that as we bring people on, that we're bringing them on to stay with us for a longer period of time. And we put a lot into that with training and development of our people, and we wanna provide some consistency to them as well as ourselves there.
You know, all that to say, I think the overall approach that we use today versus what we had in place, you know, in the mid-2015-2016 range, it's just one that improves our profitability, improves our visibility, and our customer management approach with customers is really improving our visibility and the opportunity set that we have. So, you know, all of that helps me, I think and others at our company, be very confident in our ability to manage through any type of environment. And then also, just one last thing, if you look back to last year, our agility during the pandemic is really something that we take note of as well.
So even whenever it gets really challenging, we have the ability to, to adjust. And so I'll, I'll leave it at that. Thanks, Ken.
Ken Hoexter (Managing Director)
Thanks, Judy. Just then, your thoughts on the capacity that are being added, right? So you're adding, others are adding capacity. Do you think that hurts OR long term in terms of what you need to take, or do you see a secular change here in LTL demand going forward?
Judy McReynolds (Chairman, President and CEO)
I really think that there could be. I mean, it looks as if there's a change in secular demand. Hopefully, that's one that stands the test of time. But I know right now, you know, there's a great demand for our network resources, and we're very focused on utilizing those in the best possible way. And we're seeing, you know, this growth in e-commerce. I think the digital adoption by consumers and businesses over the last, really even the last year, is pretty exciting. And then I think the growth that's coming from the industrial side is also something to take note of as well.
But, you know, sometimes it just boils down to who's able to be the most reliable, and I think our model, with our low turnover in a relative sense, in terms of drivers and the consistency and availability of our resources to serve customers, is something that's gonna continue to be very important as we go through the next several years.
Ken Hoexter (Managing Director)
Wonderful. Thank you very much. Appreciate the time.
Judy McReynolds (Chairman, President and CEO)
Thank you.
David Humphrey (VP of Investor Relations)
Thanks a lot, Ken.
Operator (participant)
Our next question comes from Jack Atkins with Stephens Inc. Please proceed.
Jack Atkins (Research Analyst)
Okay, great. Good morning, and congrats on a great quarter here.
Judy McReynolds (Chairman, President and CEO)
Thank you, Jack.
Ken Hoexter (Managing Director)
Hey, Jack.
Jack Atkins (Research Analyst)
Hey, guys. So I guess Judy, let me kind of ask you about capital allocation for a moment. You know, you guys have-
Judy McReynolds (Chairman, President and CEO)
Sure
Jack Atkins (Research Analyst)
... about 11% or 12% of your market cap in net cash right now on the balance sheet. You know, I know there are a lot of opportunities to invest in the business and but I guess, don't you have the flexibility also to maybe be a bit more aggressive on the buyback? I'm just curious to understand why you guys aren't being more aggressive, given the significant discounts you're trading at relative to historical averages and your non-union peers.
Judy McReynolds (Chairman, President and CEO)
Well, I think the basic answer to that is, that is a part of our capital allocation program. We have certain, you know, targets. I think we've got $42 million left on our share repurchase that we, you know, have available to use, and we intend to use it, and as well as our dividend. And, you know, we've outlined, I think David went into pretty significant amount of detail in his prepared remarks about the uses of capital that we see. And what we're describing is what, for us, is a good investment backdrop for, you know, use in our asset-based business in terms of increased level of spending for equipment... and some increased levels of spending on real estate. Now, realize we're in the places that we should be.
We're a mature company. You know, we have facilities that are well placed, but we do have expansion needs. We have some upgrade needs. We also see an opportunity to advance in the environmental area and create some efficiencies in some of these facilities. So, you know, we really feel like from an investor point of view, those are of interest as well. And so our plan is, you know, to have some of our resources used, you know, for an increased level of capital spending and a more purposeful approach, I think, as we march forward on the real estate.
And then also, we maintain some level of capital in the event that we find a strategic acquisition opportunity that allows us to add scale, and because we see that scale is needed and we would benefit from that. So really, all those things are on our minds as we're thinking about capital allocation.
Jack Atkins (Research Analyst)
Okay. No, I appreciate that insight there. I guess for my follow-up question, I would just be curious, you know, speaking of areas where you can invest in the business, if you could, you know, maybe provide us an update on your technology and efficiency initiatives related. I think it's in Kansas City and in Indianapolis. When do you think we're gonna be able to kind of get a greater insight into the impact that could have on the business and the potential to scale that over the next several years?
Judy McReynolds (Chairman, President and CEO)
Yeah, I mean, we're hopeful that, you know, we, we've got a few more quarters to go on the pilot, particularly in Kansas City, before we're ready to talk more about the rollout plans that we have there. We are seeing some in Elkhart, in Indianapolis, which is where the other two facilities are. We're meeting our targets in terms of those facilities and the pilot projects we have there. If you think about what we've done, you know, the Elkhart facilities and end-of-line type facility, Indianapolis is also that, but it has a larger city operation. And then as you move to Kansas City, you've got a distribution center that we're testing at.
So it's really, you know, when we say three facilities, they are three different facilities that we need to do this pilot work in. And so this process, it involves equipment, it also involves software, and it involves, you know, training and development of our people. But we continue to be very excited about the whole process but know the value that we could have if we handle the pilot well, we do the testing we need to, and then we roll it out more broadly across the company. So, anyway, but I'm glad you asked about it. And again, you know, we're continuing to see good things and progress, and we'll be able to talk more about that as we go forward.
Jack Atkins (Research Analyst)
Okay, thanks for the time.
David Humphrey (VP of Investor Relations)
Yeah. Appreciate it, Jack.
Operator (participant)
Our next question comes from Ravi Shanker with Morgan Stanley. Please proceed.
Ravi Shanker (Managing Director)
Hey, good morning, guys. This is Christina for Ravi Shanker. Thanks for taking my question.
Judy McReynolds (Chairman, President and CEO)
Hi, Christina. How are you?
Ravi Shanker (Managing Director)
Hey, how are you? I'm good. How are you?
Judy McReynolds (Chairman, President and CEO)
Good.
Ravi Shanker (Managing Director)
Maybe, maybe just to take a step back here, circling back to some of the commentary on demand. Obviously, you guys sound, you know, confident in the outlook from here, but maybe you can just talk a little bit about what is giving you guys that confidence. You know, how are customer conversations going? Maybe a little bit about kind of the inventory picture, you know, just how you see the demand, side of things playing out for the rest of the year, maybe even into early next.
Judy McReynolds (Chairman, President and CEO)
Yeah, they're great, great thoughts. We are having some amazing conversations with customers. You know, one of the things that we did several years ago was to position ourselves as a logistics company, and there's no time like 2021 to have those kinds of conversations. It's amazing how customers have just different sorts of disruptions in their supply chains. And so I think because of that and because of future planning, you know, they're really willing to have a conversation that's more about a holistic solution that we could bring.
I can tell you this, because of the modes that we bring to that conversation and our integrated approach to them, and then being able to, even in the short term, bail them out of a situation where we use the assets in our network or ground expedite type equipment to help them, you know, all of that brings us to a place where we can have great conversations with customers. Some of them are still struggling with inventory levels, and I think there's, you know, there's been some timing shifts in the way that they're thinking about things, you know. But others, I think, are looking for a trusted partner to be able to plan with, as, you know, they're seeing life beyond this sort of disrupted place.
And so, but, you know, our approach, as I've mentioned, as a logistics company, brings about a conversation that's more multi-mode and it's longer term. A lot of times it involves assets, but it doesn't always have to, and I'm increasingly pleased with our approach, beginning with a discussion with one of our asset light solutions, that goes from there, where, you know, years ago, maybe we were talking about our assets first. And I think our customer management team has done a great job, elevating the conversation to a place that's more beneficial for the customer and also for us.
Ravi Shanker (Managing Director)
Got it. That's, that's very helpful, to think about. Maybe if I could squeeze in one more. I just wanted to go back to the capacity conversation, maybe particularly around the labor side of things. I think kind of availability on that front's been a big theme this quarter. So maybe you guys can touch on, you know, what you guys are experiencing. I imagine that the, you know, union agreement right now is actually quite helpful. But maybe you can touch on if you expect to do anything, you know, sort of around the edges with hiring bonuses. You mentioned kind of recruiting, you know, picking up the recruiting side of things. So I think that would be helpful as well.
Judy McReynolds (Chairman, President and CEO)
Yes, we are challenged by that, as I think everyone that's in our industry is, but we are making progress. We've hired a net of around 500 people in our asset-based business, and we've got close to 2,000 that are in the process. So things are going well. One of the things I always like to mention when we talk about this is our arrangement that we have to bring on soldiers that are retiring from the military. It's a partnership that we have with the Teamsters and the military, and we've hired almost 600 people through that program over the years, and it has been great for us. And I hope that every soldier that we've hired would say that it was great for them, 'cause we've put a lot into that.
But we really appreciate our partnership there. You know, yet, as I say that, we still have a lot to do. We still have, you know, many folks that we would like to hire. Now, some of that is going to replace an elevated level of purchase transportation that we have. You know, we're at high levels of utilization of rail and other purchase transportation. And, you know, that's not necessarily all bad from a cost-per-mile standpoint, but we know from an overall customer experience standpoint that we like to, you know, move shipments through the network using our own resources for the most part. And so it's great to have those partners and that variable resource, but as we hire people, you may see...
It'll probably be later in 2021 and into 2022 before we see a reduction in those Purchased Transportation levels. But you know, that's something that we devote a lot of time and energy to. We're hiring more resources in terms of recruiting to help us address it. And you know, I think our digital marketing strategies are working pretty well as well, so. But anyway, I hope that answers your question, Christina.
Ravi Shanker (Managing Director)
Yes, definitely.
Judy McReynolds (Chairman, President and CEO)
Christina?
Ravi Shanker (Managing Director)
Appreciate the time and insight, as always. Thanks, guys.
Judy McReynolds (Chairman, President and CEO)
Thank you.
David Humphrey (VP of Investor Relations)
Thanks a lot.
Operator (participant)
Our next question comes from Chris Wetherbee with Citi. Please proceed.
Chris Wetherbee (Research Analyst)
Morning, guys. James on for Chris. Just wanted to-
Judy McReynolds (Chairman, President and CEO)
Good morning, Chris.
Chris Wetherbee (Research Analyst)
Just wanted to touch on the tonnage trends a bit more and what you were seeing in your core LTL business. You'd mentioned the trends basically seemed a bit negative, on terms of comps, but just wanted to get an indication of what you were seeing or expecting in August and maybe through the rest of the year.
David Cobb (CFO)
Yeah, this is David, and I'll just talk a little bit about what we're seeing. And part of that plays into what happened last year when you think about the tremendous growth that we had in some of these larger shipments. Particularly, we talked about this U-Pack element that we have in our business. It's kind of unique to the industry, I think. And so those shipments are substantially larger than our typical LTL-type shipment. And so when we had an increased demand for that, beginning really in the mid-third quarter of last year, and on into, you know, just really became some historical levels for us in with that business.
So as we move forward from here, we're gonna be comping against that heavier weight per shipment that we had last year. And so when you think about, you know, our July weight per shipment compared to June is trending down on that total basis, like I said, but that's in kind of the mid-single-digit range, and that's due to those large accounts. But we're seeing and we're managing that down because we're having increased demand for our core LTL accounts. And so the weight per shipment on that core or published LTL business is essentially flat, kind of in July versus June. Historically, we see a slight decrease, I guess, from June to July in that.
But at the same time, we're having strength in revenue and revenue per shipment on that core business. So, you know, that's what's happening, is we're having our core customers come back. We're adding customers, we're retaining customers at a higher rate than we have in the past, all due to the measures that Judy mentioned around how we have visibility for the customer and how we have other solutions for the customers. And as we have solutions for customers, we're retaining them at a greater rate. So, all that is contributing to this growth that we're seeing in our core LTL business as we move forward. So, hopefully, that helps you understand kind of the dynamics going on there.
Chris Wetherbee (Research Analyst)
It does. And just to follow up on that a little bit, the revenue per on their way to being down 2% sequentially, just given the size of the businesses relatively, should that be like a continuing trend, or was there basically a large step down in the first in July? And then it sort of, basically, the step down basically is done, and we can exceed that as sort of the, the level that is, that is the run rate. Is that the right way to think about it? Or did you basically, the comps get harder and you see, and it could be more difficult?
David Cobb (CFO)
Well, I would say this comparison to the larger shipment activity, it gets tougher, as if you will, if as we go forward, because we had essentially this U-Pack business went away in the second quarter of 2020, but then came back beginning in the third quarter and has some volatility in it. So, yeah, that comp gets tougher as we move forward.
Chris Wetherbee (Research Analyst)
Got it. Thank you.
David Humphrey (VP of Investor Relations)
Thanks a lot.
Operator (participant)
Our next question comes from Jordan Alliger with Goldman Sachs. Please proceed.
Jordan Alliger (VP)
Hi. Morning. Just a quick follow-up on purchase-
Judy McReynolds (Chairman, President and CEO)
Good morning, Jordan.
Jordan Alliger (VP)
Morning, morning. A quick follow-up on purchased transportation.
David Humphrey (VP of Investor Relations)
Morning.
Jordan Alliger (VP)
I'm just sort of curious, you know, in the environment we're in with the supply chain, I mean, how hard has it been to ensure sort of the third-party capacity that you need? And then I know as you're hiring more people, that should lessen. Do you have any sense, when we might see an inflection around purchased transportation sort of going the other way? Thanks.
Judy McReynolds (Chairman, President and CEO)
Thank you. Well, we have not experienced difficulty, you know, in accessing that resource. The only thing I'd say about it, though, is that, you know, goes with it and is sometimes whatever service issues they might be having as well. So, you know, you have to accept some of that whenever you use a third-party resource, and we do. What I would suggest to you is, because of where we are with hiring, and I know the demand needs that we have in the business, I would suspect that for the year of 2021, we're going to have this elevated level. So hopefully, you know, at toward the end of the year, we're able to pare that back some.
You know, I don't want to mislead you into thinking that it's going to be significantly better at some point this year, because I really anticipate that it's going to continue.
Jordan Alliger (VP)
Okay, thank you so much. That's it for me.
Judy McReynolds (Chairman, President and CEO)
Thanks.
David Humphrey (VP of Investor Relations)
Thanks, Jordan.
Operator (participant)
Our next question comes from Bruce Chan with Stifel. Please proceed.
Bruce Chan (Managing Director)
Hi, everyone. Good morning.
Judy McReynolds (Chairman, President and CEO)
Hi, Bruce.
Bruce Chan (Managing Director)
This is Matt on for Bruce this morning.
Judy McReynolds (Chairman, President and CEO)
Oh, okay. All right. Hi, Matt.
Bruce Chan (Managing Director)
Hello. Just want to echo the congrats on a great result in LTL. And maybe on that note-
Judy McReynolds (Chairman, President and CEO)
Thank you.
Bruce Chan (Managing Director)
You're welcome. Can you just remind us how the profit sharing scale works at ABF, and perhaps what the big OR thresholds might be? And as a follow-up, we've heard a lot about hiring and retention challenges in the market. Do you think the profit-sharing measures specifically have been making it easier for you to recruit in this market? Thanks a lot.
David Cobb (CFO)
Yeah, you know, I would say that really our asset-based business provides one of the most generous comp and benefits packages in the industry. And so I think that should help us in the recruiting effort, as you point out. It certainly, you know, helps us in our turnover rates on our drivers. I mean, we have some of the lowest in the industry. So, you know, it's and it's also, I think, encouraging that these programs, which include a favorable health and welfare program and pension benefit, will begin to have some positive recognition by investment firms, you know, for being employee-focused and the sustainability of the workforce. So, you know, these costs have been higher than the industry.
I think we've acknowledged that, but they're embedded in our results and should have less inflation than maybe others are experiencing at this time. But you know, as you point out, we have a union incentive in the current contract. We've included some additional information in our earnings release about how that works and in the incentive levels at certain OR levels. And you know, obviously, the year has to be finalized only halfway through it. But I think one way to think about it is to look at the year-to-date OR and how that's tracking. This is on a GAAP basis, the way this metric works, and so the asset-based GAAP OR through the second quarter was 92.2 versus 96.5 year-to-date in 2020.
So, you know, below a 93, we pay a 3%. And so, again, that's calculated on a GAAP basis. And so, each percent is about a $5 million-$6 million incentive amount for the union. And so, you know, I just... But, you know, we're accruing for that as we go and just as a kind of a percentage of the asset-based profit to the year. And so, you know, I would encourage the models that are trying to model our expenses would look to that matrix and kind of how we're performing as you model it out. So does that help, Matt?
Bruce Chan (Managing Director)
Absolutely does. Thanks for the color.
Judy McReynolds (Chairman, President and CEO)
Sure. Thanks a lot, Matt. Appreciate it.
Operator (participant)
Our next question comes from Stephanie Moore with Truist. Please proceed.
Stephanie Moore (VP)
Hi, good morning. Hi, Judy. Hi, team.
Judy McReynolds (Chairman, President and CEO)
Good morning. Yeah, it's good to, good to hear you.
Stephanie Moore (VP)
Absolutely. You know, one of the questions I had, and Judy, you brought this up in one of your responses already, but, and, and you kind of just discussed the, the benefits of offering the, the full suite of real logistics services and, and how that differentiates you among your peers. But, do you have any, you know, KPIs or, or metrics we could, we could hear in terms of whether it's about customer retention or, or customers that now use, you know, X number of services versus X before? You know, especially just given how volatile the last year has been, I'm sure many customers have really understood the value proposition, but so any updated metrics would be really helpful. Thank you.
Judy McReynolds (Chairman, President and CEO)
Yes. You know, that's great thinking. And we, you know, when we look at what we're experiencing from a retention standpoint, I mean, it's really pretty amazing. You know, when we have an account that is cross-sold, you know, typically our revenue, shipment levels, and profitability levels are in the range of 7-9 times higher. So, you know, there's a great benefit to, I think, both the customer and to us for doing that. When we look at our accounts, this will highlight for you the opportunity that we have ahead of us. About 35% or 36% or so of our accounts, you know, active accounts have been cross-sold.
About, I wanna say 16% or 17% of our revenue is from a what we call a secondary source. In other words, we, you know, maybe the customer entered as an LTL customer, and that secondary source, you know, is coming from a second, like, say, truckload. Now we're increasingly seeing customers come in on the truckload side and then wanting LTL resource as the secondary. So that's kind of interesting, too. But, you know, when we were looking year-over-year and quarter-to-quarter about the revenue that's coming from that cross-sold experience that a customer has, we're very bullish on that and very excited about it. And, you know, as we've been talking about, it really does increase our retention level.
You know, another thing that's kind of been interesting is to see when a customer enters as an asset-light customer. In other words, they come in, say, doing, you know, truckload business or expedite or, you know, one of our asset-light type services. A majority of those end up utilizing our LTL network as well. And part of that is because of the coordination that we can provide them. In other words, we can have full loads going to one of our locations and injecting that freight into the network and being delivered. So that's pretty exciting, and, you know, again, I think customers just want options, and they want to have those be assured options. And I think the way that we built the company really lends itself to that.
Stephanie Moore (VP)
Absolutely. Well, that's really helpful and everything I had. Thanks so much.
Judy McReynolds (Chairman, President and CEO)
Thank you, Stephanie.
Operator (participant)
Our next question comes from Scott Group with Wolfe Research. Please proceed.
Scott Group (Managing Director)
Hey, thanks. Good morning.
Judy McReynolds (Chairman, President and CEO)
Hey, Scott.
Scott Group (Managing Director)
I was wondering, do you, do you think that the pricing trends should continue to accelerate into the back half of the year? Do you see potential for a second GRI this year?
Judy McReynolds (Chairman, President and CEO)
That's a good question. You know, really what we're experiencing is, I think, historic in terms of some of the price levels. And, you know, I'll remind you that we've been on this path of really trying to address some of our accounts since 2017. And so we built to this place, which is, I think, I'm very thankful for that because of the environment that we're in. But most of the time that we're spending, Scott, is on really looking at the opportunities that we have, kind of evaluating what will work best for the customer and for us. We have more visibility than ever on where freight is needed and what works well for us. And, you know, that enters into this whole conversation as well.
But, you know, it feels like a strong environment. I think, you know, certainly, we've always been in that place, and, you know, I anticipate with the demand levels and the conversations that we're having today, for it to continue in that strong area for a while.
Scott Group (Managing Director)
Okay. Can you just talk about the expedited business trends in July and how those trended relative to normal seasonality versus June?
Judy McReynolds (Chairman, President and CEO)
I'm gonna let David-
David Humphrey (VP of Investor Relations)
Yeah, sure.
Judy McReynolds (Chairman, President and CEO)
David Cobb will answer that.
David Cobb (CFO)
You know, it's this environment is conducive for our expedite business, and we're thankful that we're able to provide that service, and that just goes with all of our service offerings and enhances, I guess, the full logistics opportunities that we have. But you know, we saw strength in expedite, as we've mentioned in the release, and you know, we've had that as well in the first quarter. And so, we're continuing to see that in July as well. You know, we talk about this large July revenue growth. Part of that is from the expedite business.
You know, it's gonna be interesting as I guess as auto demand, you know, how that moves and how manufacturing plants and auto plants kind of operate through the rest of the year. And I think there's some, you know, some needs there or some demand for product that hasn't been met yet. So, you know, that could be an encouraging thing as we move forward as well. So does that help, Scott?
Scott Group (Managing Director)
It does, yeah. And if I can just ask one last thing. When you talk about upgrading the network, is there a way to put a rough number around, like, the door count increase or terminal count increase? And maybe just talk about when was the last time you did something like this? Thank you.
Judy McReynolds (Chairman, President and CEO)
Well, you know, we've always addressed our facilities based on, the demand levels that we've seen. What we've typically done is, you know, added doors whenever we have a consistent level of business that leads us to, you know, that being the right decision. But, you know, one of the things that I think this environment, and what we are hearing from customers, helps us with is just, you know, greater confidence in, you know, that, that business level or that demand continuing into future years. And I think David gave you, you know, the information on the dollars that he anticipates. But David, do you want to add anything to that?
David Cobb (CFO)
Well, just, you know, that the capacity that could be added there is gonna depend on a lot of factors, including site selection and timing of those projects. But I would think of it, or a target that we have currently really is to add around 5%-10% increase in door counts over around the next 18 months or so. So, you know, we think there's also opportunity to improve productivity through existing doors, you know, as we move forward as well. So does that help?
Jeff Kauffman (Partner)
Very helpful. Thank you, guys. Appreciate the time.
David Humphrey (VP of Investor Relations)
Thanks, Scott.
Judy McReynolds (Chairman, President and CEO)
Thank you.
David Humphrey (VP of Investor Relations)
We've got a couple more we want to try to get in, so, go ahead, Frank.
Operator (participant)
Our next question comes from Todd Fowler with KeyBanc Capital Markets. Please proceed.
Todd Fowler (Managing Director)
Hey, thanks. Morning, everyone. This is Zach on for Todd. Just want to go back to-
David Humphrey (VP of Investor Relations)
Hi, Zach.
Todd Fowler (Managing Director)
- the U-Pack and the spot. Hey, morning. Just want to go back to the, the percentage of mix for U-Pack and spot. I guess just what is, what is that percentage kind of on a normalized basis? And I guess, do you guys see that moving towards a normalized level and then maybe moving past as core continues to pick up? Just to—like to hear your thoughts there. Thanks.
Judy McReynolds (Chairman, President and CEO)
On a shipment basis, you know, it's including our non-residential, excuse me, not non-residential, non-U-Pack residential is what I mean to say, is 11%-12%. Yeah, that's...
Todd Fowler (Managing Director)
That's current, but I guess more-
Judy McReynolds (Chairman, President and CEO)
Mm-hmm
Todd Fowler (Managing Director)
... normalized, what would that number be?
Judy McReynolds (Chairman, President and CEO)
That's the normalized number.
Todd Fowler (Managing Director)
Okay. Okay, got it. And then just, I guess, higher level on, the Asset-Light piece. I guess, in the past, you guys have said about 5% operating margin. Longer term, I guess, what are the big levers you guys can pull to maybe move toward that, towards that number in, 2021, and then maybe 2022?
Judy McReynolds (Chairman, President and CEO)
Well, you know, as you look at the numbers, we've made some progress, and we certainly want to make more. In that business, when you're growing it, so there are some fixed costs, and then there are some costs that you know, you have to hire ahead in order to get the benefit of. And so we've hired a lot of people this year, and so one of the things that we look for is over a period of time, probably at least six months, you know, to a year, maybe a little bit longer, those folks would reach a level of efficiency. And so, you know, that will be helpful to us. As we add scale to that business, it helps us with fixed costs.
Adding dollars to the net revenue line is useful to us because it, it will help us with achieving bottom line improvement because, again, of the fixed cost nature. We have a larger fixed cost amount in that business than you might expect because of the investments that we've made in technology, you know, to advance our digital capabilities. And so, you know, but I think the main thing is scale and dollars to the net revenue line, and that would be true in every business line that we have in Asset-Light.
David Humphrey (VP of Investor Relations)
All right. Well, let's, I think we've got one more, so if we can get to them, we'll, we'll try to wrap this up.
Operator (participant)
Our next question comes from Jeff Kauffman with Vertical Research Partners. Please proceed.
Jeff Kauffman (Partner)
Thank you very much, and thank you for squeezing me in.
Judy McReynolds (Chairman, President and CEO)
Hi, Jeff.
Jeff Kauffman (Partner)
Congratulations to everybody. This is a terrific quarter, just all around. That's-
Judy McReynolds (Chairman, President and CEO)
Thank you
Jeff Kauffman (Partner)
... not just LTL, so it was great to see. So-
Judy McReynolds (Chairman, President and CEO)
Thank you.
Jeff Kauffman (Partner)
Thank you. Bigger picture question here.... You know, every time we have a recession, it's almost like a hurricane comes in, and the floodwaters come in, and we adapt, and then the waters recede, and the shoreline always looks a little different. I think you're kind of signaling that with this terminal capacity upgrade and some of the other things going on. But, you know, we've heard from UPS how people are coming back, so a little less online, a little more in the stores. I think Amazon kind of hinted at that. As the floodwaters recede here, and you're looking at what your business is starting to look like on a more normalized basis, what are some of the bigger changes that you're noticing?
Or is it too early to tell, you know, whether some industry groups are coming back, some industry groups are changing their entire distribution chain, and they're asking you to come in and serve a different purpose? I'm just kind of curious what you see different as the floodwaters are receding, and we're getting a clearer picture of kind of the post-COVID world.
Judy McReynolds (Chairman, President and CEO)
Yeah, that's a great question, Jeff, and, you know, one that I think we think about a lot, or we're experiencing some conversations that give us insight into that. And, you know, some of this may be our strategic positioning, you know, in these conversations. But what we're seeing... Well, let me, let me say this. First of all, let's level set. You know, our business is, you know, tied into, the industrial economy and retail. We have a good mixture of large, medium, and small companies that we do business with. And what's been interesting is in the second quarter, you look at it, we saw strength in every one of, you know, those sectors. And I'm talking about, you know, the, manufacturing, wholesale, retail, I mean, even construction, you know, we saw some strength there.
So that's a good backdrop. But I think what is different is, again, this is for us, is, you know, we've been in a lot of conversations with customers about, you know, their supply chain management. I mean, they're very much willing to relook at things, reevaluate, and it's useful to them that we're a company that has multiple ways that we can approach a solution for them. In fact, we're in the conversation because of that, and those advances. You know, the other thing I think that's different is just the advancements in visibility. You know, when we look at our asset-based network or even our carrier partners, we know more about what works well in the asset network, but also what works well for the carrier partners.
In other words, we've you know, they'll tell us, you know, what type of freight they want, which lanes they want it in. And so the more that we can have that top-level conversation and understand the challenges of that supply chain, you know, then we can really offer some good solutions and options for a customer. And there have been many years in the past where a customer was really just desiring one mode. They wanted to do an RFP, they wanted to do a bid, they wanted one mode, that was it. You weren't having more conversations. So this, this changing environment is really what's different to me and the conversations that our customers are willing to invest in.
Jeff Kauffman (Partner)
Thank you very much. That's my one.
David Humphrey (VP of Investor Relations)
All right.
Judy McReynolds (Chairman, President and CEO)
Thank you.
David Humphrey (VP of Investor Relations)
Thanks a lot, Jeff. Well, listen, we thank everybody for joining us this morning. We appreciate your interest in ArcBest, and this concludes our conference call. Thanks a lot.
Operator (participant)
That does conclude the conference call for today. We thank you for your participation and ask that you please disconnect your line. Have a great day, everyone.