The Brink's Company - Q3 2024

Transcript

Operator (participant)

Good morning. Welcome to the Brink's Company's third quarter 2024 earnings call. This morning, Brink's issued a press release detailing its third quarter 2024 results. The company also filed an 8-K that includes the release and the slides that will be used in today's call. The release and slides are available in the investor relations section of the company's website at investors.brinks.com. At this time, all participants are in listen-only mode. A question-and-answer session will follow the presentation. As a reminder, this conference is being recorded and will be available for replay. This call and the Q&A session will contain forward-looking statements.

Actual results could differ materially from projected or estimated results. Information regarding factors that could cause such differences is available in the footnotes of today's press release and in the company's most recent SEC filings. Information presented and discussed on this call is representative of today only. Brink's assumes no obligation to update any forward-looking statements. The call is copyrighted and may not be used without written permission from Brink's. I will now turn it over to your host, Jesse Jenkins, Vice President of Investor Relations. Mr. Jenkins, you may begin.

Jesse Jenkins (VP of Investor Relations)

Thanks and good morning. Joining me today are CEO Mark Eubanks and CFO Kurt McMaken. This morning, Brink's reported third quarter 2024 results on a GAAP, non-GAAP, and constant currency basis. Most of our comments today will be focused on our non-GAAP results. These non-GAAP financial measures are intended to provide investors with a supplemental comparison of our operating results and trends for the periods presented.

Our management believes that these measures are also useful to investors, as such measures allow investors to evaluate our performance using the same metrics that our management uses to evaluate past performance and prospects for future performance. Reconciliations of non-GAAP results to their most comparable GAAP results are provided in the press release, the appendix of the presentation, and in this morning's 8-K filing, all of which can be found on our website. I will now turn the call over to Brink's CEO, Mark Eubanks.

Mark Eubanks (CEO)

Thanks, Jesse, and good morning. Thanks for joining us. Starting on slide three, we delivered total organic growth of 13% in the quarter. ATM Managed Services and Digital Retail Solutions, or AMS and DRS, grew 26% organically, marking another quarter of growth ahead of our expectations. With double-digit organic growth in AMS and DRS in every regional segment, with healthy backlogs and a good pipeline of future opportunities, we continue to build momentum in these important growth areas. Cash and Valuables Management, our CVM, was up 9% organically, with pricing execution offsetting market softness in our global services business. The strengthening U.S. dollar caused an 11% FX headwind in the period. The FX headwind was more than we originally expected, primarily due to the devaluation of the Mexican peso. Adjusted EBITDA of $217 million was impacted by the timing of a $10 million increase in security losses in the quarter.

Adjusting for this item, EBITDA margins were 18% in the quarter, down 80 basis points for the same quarter last year. The margin declines included a headwind from dollar strengthening in our high-margin Latin America businesses, revenue mix related to our global services business, as well as the impact of a delay in productivity in North America as we deploy a new routing system. I'll have more details on North America performance in a few slides. We generated $135 million in free cash flow with better asset efficiency and working capital improvements, primarily related to DSOs and AR management, being offset by the impact of lower EBITDA and the currency impact of our FX hedging portfolio. Kurt will have more on our free cash flow performance and outlook later in the call. We made two key additions to our executive team in the quarter.

Josh Teta is leading our Brink's Business System efforts, and I've tasked him with delivering cost productivity across the P&L as we continue to standardize and simplify operations worldwide. Josh's background at GE and Eaton and deep experience in lean and continuous improvement make him the ideal person to help us unlock additional opportunities as we continue to expand our EBITDA margins. We recently appointed Nadir Antar as the global leader of Brink's Global Services. Nadir joins us with global experience with companies like Honeywell, United Technologies, and Otis Elevators. Nadir will be focused on identifying and capturing new growth opportunities across our total addressable market. He'll also focus on improving our operational cadence, as well as strengthening our compliance culture, and then finally developing our global talent agenda for our Brink's Global Services business.

Despite the near-term market headwinds caused by record-high gold and silver prices, we have a leading market presence and are leveraging a large global footprint that makes us the logical choice for customers when these markets return to form. Operationally, we continue to advance our AMS and DRS businesses. We are increasing our organic growth expectations for the remainder of the year to more than 20%, and we now expect AMS DRS revenues to exceed the high end of our original mix expectations of 23%. Our customers appreciate the value proposition of these services, and our teams continue to embrace the power of shifting our business to these higher-margin, faster-growing businesses. With a robust backlog of devices to install in the fourth quarter, we have increasing confidence in our revenue trajectory for the balance of the year.

With a full pipeline, we're off to a strong start towards achieving our 2025 targets of mid to high-teens organic revenue growth. We also continue to execute on our capital allocation framework, maintaining our leverage target below three times and returning capital to shareholders by purchasing $125 million in shares year-to-date through the third quarter. In total, we've reduced our share count by 5% year-over-year and continue to target more than $200 million of repurchases in 2024 as we work through the remaining $375 million worth of authorization that runs through 2025. At the bottom of the page, you can see our updated full-year 2024 guidance. Revenue over $5 billion reflects the impact of approximately $100 million in currency headwinds, primarily from the Mexican peso and, to a lesser extent, some market softness in our global services business.

Adjusted EBITDA of $910 million at the midpoint reflects the mixed impact of lower revenue and high-margin geographies and lines of business. Free cash flow reflects the EBITDA change, as well as higher cash taxes from geographic mix of income and the impact of currency fluctuation in the quarter. While our quarter and the balance of the year fell short of our initial expectations, we continue to make good progress executed against our strategy and transforming our operations. We are seeing strong demand in our higher-growth tech-enabled solutions, and we believe we're turning the corner on our routing processes that will help us further operationalize the margin benefits of AMS and DRS, and we have a clear line of sight to the productivity actions and growth initiatives into 2025.

I'm confident we're making the right investments in the business to improve predictability in our results and remain very encouraged by the opportunity still in front of us. Turning to slide four, I'll move quickly through the headline results of Q3, as Kurt will discuss these in detail in a few slides. Organic growth of 13% was partially offset by an 11% impact from translational FX. Adjusted EBITDA declined $4 million year-over-year when adjusted for the previously mentioned loss event in the quarter. Earnings per share was down $0.40 year-over-year due to higher interest expense and the lapping of a prior year marketable security gain. Trailing 12-month free cash flow was $262 million, with conversion from trailing 12-month EBITDA of 29%. Turning to slide five, you'll recognize an update to a slide we shared last quarter.

On the left, you can see we continue to make meaningful progress, expanding margins in North America up 120 basis points from the end of the year and delivering EBITDA growth at a 15% CAGR since 2018. In the quarter, we accelerated technology and systems investments that we expect to enable better planning and routing processes across our network, as well as migration of our legacy on-premise data center to the cloud for improved security and global scalability. We've also moved local logistics planning activities into a centralized control tower equipped with industry-leading smart algorithms to better optimize our routes. With the accelerating growth in our AMS and DRS business, it's vital that we have a best-in-class system and process to fully realize the benefits of the additional capacity from the reduction of stops that the operating model delivers.

During the rollout of the system, we experienced system integration issues that caused us to slow the planned deployment to better ensure operational stability and performance. We have planned this initial investment to be offset by approximately $8-$10 million in labor and fleet productivity that we did not realize in the quarter. We are being very deliberate in our continued deployment as we work through these issues during the quarter in several pilot markets in large U.S. metropolitan cities. While the results are early, we are seeing meaningful improvements in key metrics like service quality and stops per worked hour that we believe will ultimately translate into labor and fleet productivity across the entire network. We now expect these productivity benefits to ramp over the next few quarters and hit full maturity in the first half of 2025.

Turning to slide six, I'll provide some detail on revenue by customer offering. In cash and valuables management, we saw organic growth of 9% in our core cash management business. Volumes remained stable in most geographies despite the uncertain retail environment and geopolitical backdrop, particularly here in the U.S., as well as other countries around the world. This growth was also supported by strong price realization, but was partially offset by BGS market softness with the movement of precious metals and commodities. The global services softness had a negative revenue and profit impact against our expectations in every segment, including the Americas. With gold and silver prices consistently rising throughout the year with limited volatility, the demand for movement and storage of precious metals from mining operations to refineries and financial institutions slowed.

Supported by a new dedicated leader in global services, we plan to expand into new growth avenues that further leverage our existing infrastructure. The DRS business continues to exceed our expectations. Favorable demand patterns are driving double-digit growth in all segments as we continue to penetrate a large unvended market and convert our existing legacy cash and transit customers to more tech-enabled solutions. Customers are reacting favorably to the value proposition of these services as they look for ways to maximize working capital, reduce bank fees, and simplify the day-to-day operations for employees during a changing retail backdrop, especially here in the U.S. We've built a backlog that supports our fourth-quarter forecast, and we continue to expand our pipeline of potential DRS customers into next year. We've had several key wins that we closed here in the quarter, including a large U.S.

nationwide auto parts dealer, a national pharmacy chain in a Latin American country, and a hypermarket chain in Asia-Pacific. AMS delivered the third consecutive quarter of accelerating organic growth as we continue to educate financial institutions on the benefits of outsourcing, as well as place new ATMs into retail operations. With several new customers set to onboard in early 2025, we have significant momentum. We have many new early-stage opportunities that we're just beginning to explore and an increasing number of opportunities that have already moved into the pilot phase. Our global pipeline is vast and maturing in quality, and we're very excited about several key wins in the period.

Beyond the previously announced Sainsbury's partnership, which I'll touch on in a moment, we signed an outsourcing agreement with a major grocery store chain in Europe, as well as several ATM outsourcing service agreements with both retailers and financial institutions here in the U.S. Turning to slide seven, I'd like to take a second to highlight a key AMS win from the third quarter. On September 25th, we announced an agreement to provide full ATM managed services for Sainsbury's, one of the largest grocery and convenience store chains in the U.K. As part of the agreement, Sainsbury's ATMs will fully transition to our network, and we will provide all services associated with the ATM ownership. We differentiated ourselves during this competitive process by our ability to be a single provider across the entire value stream, everything from cash-in-transit, first- and second-line maintenance, to cash forecasting and transaction processing.

The addition of Sainsbury's will increase our network of ATMs by about 15% in the U.K., providing increased route density, increased processing volume, and increased scale while leveraging back office and network infrastructure at higher incremental margins. We're excited about the relationship with a great partner and are working diligently on the transition plan, which we expect to be completed through the first half of next year. Overall, I'm pleased with the progress in both AMS and DRS so far this year. We continue to build momentum and strengthen our operating cadence.

We're improving our go-to-market tactics through solution-based selling and aligning our incentives to drive the right behaviors locally. We've increased our performance expectations this year and into 2025, and I look forward to a continued shift of our business over the next several years. With that, I'll turn it over to Kurt to discuss the financials, free cash flow, capital allocation, and our updated guidance. I'll return with some closing thoughts before we open the lines for Q&A. Kurt.

Kurt McMaken (CFO)

Thanks, Mark. Starting on slide eight, organic revenue grew $156 million, with about 42% of that growth coming from higher-margin AMS and DRS services. The U.S. dollar strengthened significantly in the third quarter, representing $131 million revenue headwind year-over-year. Moving to the right side of the slide, you can see how the revenue converts to EBITDA. Q3 organic incremental margins were impacted by revenue mix, especially in global services, a $10 million security loss, and delayed productivity in North America from the deployment of the routing technology that Mark discussed previously. Excluding the security loss, organic growth represents an incremental margin of 29% in the period.

Incremental margins on FX were almost 40%, as the majority of the currency impact came in our higher-margin Latin American countries. On slide nine, we bridge operating profit to Adjusted EBITDA. Starting on the left, interest expense was up $9 million year-over-year to $63 million. The increase is related to higher interest rates, slightly higher debt balances, and the one-time impact of the early repayment of our 2025 bonds. Tax expenses were $28 million in the quarter, with an effective tax rate of approximately 28%, as we expected. The other category was $7 million, $12 million lower than the prior year, primarily from the lapping impact of marketable security gains in Argentina in 2023 that did not repeat. Income from continuing operations was $68 million, and our diluted share count was down 2.3 million shares, or 5%. Our earnings per share in the period was $1.51 per share.

To help with modeling a few of these components in the fourth quarter, we expect full-year interest expense to be between $235 and $240 million. We are forecasting a full-year tax rate in line or slightly better than the 28% we posted in the third quarter. Stock-based compensation is expected to be roughly flat in dollars compared to 2023, and total corporate expenses are expected to be flat to prior year as a percentage of revenue. On slide 10, you can see the components of our updated free cash flow outlook. Starting on the left, the $50 million reduction in EBITDA reflects the flow-through of approximately $100 million in currency impact, mostly in high-margin Latin American countries, in addition to a lower contribution from global services. The operational cash flow components of the business, primarily working capital and CapEx, are performing as expected.

Cash taxes are trending $15 million higher than expected, primarily due to the geographic mix of income between segments. We are also now expecting to see an approximately $35 million impact as a result of currency devaluation. Like most multinational companies, we utilize centralized cash pooling activities to efficiently manage cash from around the world. These flows require foreign exchange forward contracts to limit volatility from foreign exchange movements on existing cash balances. In the third quarter, we saw material devaluation in the Mexican peso, which resulted in an approximately $20 million cash settlement in the period, and these flows are reflected in operating cash. The second component is higher cash interest due to the compounding effect of less cash generation throughout the year, largely driven by foreign exchange headwinds.

Overall, free cash flow is now expected to be about $100 million lower than the prior outlook, with more than half of the reduction coming from the sudden currency devaluation in the Mexican peso. Stepping back from the movements expected in the second half of the year, our free cash flow potential remains strong. While the quarter was not up to our expectations, the true operational components of these flows are resilient. We believe there are many opportunities for us to continue to improve the cash generation profile of the business as we expand margins through the growth of AMS and DRS, improve our capital efficiency, and continue to make progress, improving day sales outstanding through heightened management attention. Moving to slide 11.

We remain committed to our capital allocation framework, and we continue to focus on maximizing long-term shareholder value through cash allocation that will continue to compound free cash flow generation well beyond the volatility we might see quarter to quarter. First, we plan to continue to make organic investments in our operations to enable sustainable, profitable growth. Examples of this include investments in data center migration, cybersecurity upgrades, and the North American routing system. These investments have long-term benefits to the growth and margin trajectory of the business and will increase EBITDA and will generate more stable and consistent cash flow in the years to come. Second, our leverage remains stable, below three times, and we remain comfortable that the targeted range of two to three times is the appropriate level given the strong cash flow profile of our business.

This year, the majority of our free cash flow has gone toward shareholder returns. Year to date, we have returned $157 million in the form of share repurchases and dividends. We believe share repurchases continue to be an attractive investment given current valuations. With $375 million of available capacity under our current authorization, we plan to remain active in the fourth quarter. And finally, on the M&A side, we continue to explore creative opportunities that have a strong strategic fit, attractive returns, and align with our current leverage targets and broader capital allocation framework. Despite the near-term FX impact to 2024 cash generation, we remain disciplined in our approach to capital allocation and are confident that our framework will maximize shareholder value over the long term. On slide 12, you can see our updated 2024 guidance.

We now expect total revenue growth to be approximately 3%, with over 20% AMS and DRS organic growth driving total organic growth into the double digits. The strong organic growth is expected to be offset by accelerating currency headwinds above our original expectations, led by the Mexican peso. As a reminder, outside of Argentina, our FX guidance utilizes rates as of the end of the quarter, September 30th, and does not attempt to predict future movement in currencies.

Adjusted EBITDA is now expected to be between $900-$920 million, reflecting the flow-through of currency and global services headwinds, partially offset by mixed benefits from more AMS DRS revenue. As I walk through a few slides back, we now expect free cash flow between $320-$360 million, with a conversion from adjusted EBITDA of approximately 37% at the midpoint. I will now hand it back to Mark for some closing remarks and Q&A. Mark.

Mark Eubanks (CEO)

Thanks, Kurt. As we close the challenging second half of the year, I can't help but reflect on the transformation progress we delivered and be encouraged about the future. We are committed to improving the foundation elements of our business to methodically progress the business towards our long-term operating margin and free cash flow expectations. Despite the temporary impact of currency fluctuations and market softness in our global services business, we remain resolute in making the necessary investments to fully realize the addressable market expansion opportunities of AMS and DRS. So far in 2024, execution of our strategy has proven we have a right to win in AMS and DRS. Our customers have recognized the value proposition of our offerings, and our Brink's team has executed operationally.

As we begin to plan for 2025, nothing in the second half of 2024 limits us from continuing the financial framework we set in 2021. We still expect mid-single-digit organic growth when excluding the impact from Argentina inflation, driven by continued strong AMS and DRS organic growth as we capitalize on the momentum from 2024 and realize the benefits of a growing opportunity and backlog. We still expect to generate 100 basis points of operating profit expansion, and we continue to see many operational levers in free cash flow to continue to improve our cash conversion from EBITDA. I am confident we're building the right team and the right culture to capture the opportunity in front of us. Operator, please open the line for questions.

Operator (participant)

Thank you. We will now begin our question and answer session. To ask a question, you may press star, then one on your touch-tone phone. To withdraw your question, please press star, then two. At this time, we will pause momentarily to assemble our roster. The first question will be from Tobey Sommer from Truist Securities. Please go ahead.

Jasper Bibb (VP)

Hey, good morning, guys. This is Jasper Bibb for Tobey. Looks like the organic guide for this year is raised to low teens versus, I think, low to mid-teens last quarter. Just on the organic side, could you outline the relative impact of softer global services demand versus what sounded like an increase in your AMS and DRS assumptions?

Mark Eubanks (CEO)

Yeah, sure. Morning, Jasper. Yeah, the global services business, yeah, was a headwind in the quarter relative to our expectations. I, again, want to make sure we couch it the right way. Full year, we still expect some growth from the business and have seen that, albeit we saw probably the most impact in North America, where it actually had some declines in the quarter. The total organic, though, we expect to continue to be kind of low single digits for the year. This business for us is a really good business. It's a place where we have a lot of high market share. Margins are good. But at the same time, the incremental profit flow-through, both on the upside and the downside, are quite high. We have a high fixed cost in that market. A lot of vaults, hubs, people all over the world that really form that network.

For us, with historic precious metals highs in precious metals, particularly gold and silver, and we even saw some more today, actually, this volatility or lack of volatility, let's say, in the last three quarters has not helped our business because when volatility occurs, we tend to move metals. When prices are really high, there tends to be less demand with no volatility. So for us, what we're seeing today in the markets already hopefully provides some lift for Q4. But we're not expecting any large bounce back or large decline going into fourth quarter and the rest of the year.

Jasper Bibb (VP)

Thanks. That makes sense. And then free cash conversion looks like it's going to be high 30s through the year. I think at the end of the prepared remarks, you mentioned getting back to the long-term framework. To clarify, do you think approaching, I think, the near 50% long-term free cash conversion target could still be achievable in 2025, or would that component potentially take a little bit more time?

Kurt McMaken (CFO)

Yeah. Hey, Jasper, it's Kurt. I'd say we still think it's intact to eventually reach that, but we wouldn't put a timing on that. We continue to march towards that conversion.

Jasper Bibb (VP)

Okay. No, that makes sense. Last question for me. You mentioned the FX headwinds. Obviously, we're looking at a pretty big move in the dollar this morning. Should we think about what we're seeing this morning as potentially an incremental headwind versus 4Q, I guess, absolute revenue guidance if the FX move holds?

Mark Eubanks (CEO)

Yeah, we would. This is obviously an unprecedented move here this morning. But obviously, it's also tied to the election, and we think likely investors in foreign currencies are repositioning portfolios. And so let's see where it lands. But I would say a good way to think about it is, as we think about the rates that we have built into the guide, that was a couple of weeks ago, right at the end of the quarter. So it's not gotten better since then. In fact, it's got a little worse. But let's see after these things settle out.

Jasper Bibb (VP)

Appreciate it. Thanks for taking the questions, guys.

Mark Eubanks (CEO)

Sure. Thanks, Jasper.

Operator (participant)

Again, if you would like to ask a question, please press star, then one. The next question is from Tim Mulrooney from William Blair. Please go ahead.

Tim Mulrooney (Equity Research Analyst)

Yeah, Kurt, Mark, good morning. Thanks for taking my question. I just want to build off of the conversation you're having with Jasper there real quick on the foreign currency. I think before the end of the second quarter, you were expecting a $65 million or so incremental headwind, correct me if I'm wrong, relative to your original guidance for the second half of the year. So can you help me understand just exactly, okay, what that incremental headwind was for the third quarter and now what you're expecting for the fourth quarter?

Mark Eubanks (CEO)

Sure. So in total, we're expecting a $100 million impact to the guide we had at the end of the quarter, in the last quarter. That incremental into the back half of the year is basically broken out between sort of, let's say, two things: $50 million year to date through Q3 and another $50 million in Q4. And that's the net numbers, Tim, based on kind of the ups and downs in the first half of the year.

Tim Mulrooney (Equity Research Analyst)

Yep, that's perfect.

Mark Eubanks (CEO)

We were actually a little bit positive in Q1. Now, and again, as we think about this, it's largely the Mexican peso that we've seen, and we saw it in June with the election there when it moved sharply, which we talked about quite a bit last quarter. But again, today's volatility sort of is everywhere. And so I wouldn't—we're not reading into that so much. More focused on, like I said, on what we know and kind of where we see the rest of the quarter based on that.

Remember, Mexico is in our Latin American segment, very profitable. So the flow-through is pretty high, similar to what you'd see in the segment margins. I think the thing to remember, particularly about Mexico, is really still strong in Latin America, frankly, but strong operational performance that we had in the quarter, really year to date in those markets. So they're still good businesses. Just this macro backdrop has become a bit troublesome here in the second half relative to currency.

Tim Mulrooney (Equity Research Analyst)

Understood. And just last question on FX before we get to the fundamental parts of your business. Kurt, just so that I understand what your guide is based off of, is it still based off that traditional framework? I think you even said this in your prepared remarks. Basically, will you roll forward the foreign currency rates as of the end of the third quarter? So you're not prognosticating?

Kurt McMaken (CFO)

Yeah, that's right. That's right. So at the end of the third quarter, that's where we snapped the line on the rates. And the only one that we don't treat that way is Argentina, but everything else is based on that end of Q3 rates.

Mark Eubanks (CEO)

And maybe a way to think about that is what we have in the guide is probably the low end of the FX impact, just given what we've seen today.

Tim Mulrooney (Equity Research Analyst)

That's where I was going with it. I mean, you already know today or yesterday, even before the election results. I mean, you already know that the rates have appreciated since then. I just wanted to make sure you were doing September 30th of like 21.9.

Kurt McMaken (CFO)

That's right.

Tim Mulrooney (Equity Research Analyst)

Okay. Okay. All right.

So we already know that there's more of a headwind than the midpoint.

Kurt McMaken (CFO)

Okay. That's enough. Beat that to death. Thank you.

Tim Mulrooney (Equity Research Analyst)

Getting on to AMS and DRS. Organic growth, 26% in the quarter again. It was above what we were expecting. You guys have consistently outperformed expectations all year here. I just kind of wanted to. I guess I was level set on a mid-teens or a high-teens organic growth rate for these businesses as we entered the year. Is that still where the investment community should be anchored as we think about growth going forward? Or are you feeling really good about that 20% plus growth rate given the performance year to date and the white space opportunities you got ahead of you?

Mark Eubanks (CEO)

Yeah, great. Appreciate it, Tim. Yeah. So we are surprised, as we mentioned, this kind of mid to high teens was what we thought it would be. It's better than that. Really started in Q2. We saw it again in Q3, which we had some nice wins and things we brought online. And by the way, it wasn't just big things. It was a lot of little things that our teams globally are delivering. We talked about equipment sales being kind of an outsized impact in Q2. That wasn't the case in Q3. We had some, of course, but that wasn't what the driver was. It really was just continued penetration of white space and conversions. As we think about kind of the roll forward on four quarters, these are largely recurring revenue businesses.

No reason to believe that one quarter of 2025 to another of 2026 wouldn't continue for two more quarters. We've got a good backlog, certainly in Q3 of signings. Feel good about what we see in Q4. So maybe the first half of the year, there's no reason we shouldn't think that shouldn't continue. And so we are more optimistic. I think the 2015 to 2018 is sort of was our long-term or sort of medium-term view of the next couple of years. We thought we had runway to do that. It's proving that we're maybe the value proposition is resonating with customers more. Our right to win and our ability to execute on those opportunities is also getting better. And frankly, we're, I think, starting to get better at collapsing our time to revenue from bookings and signings with customers as well.

Tim Mulrooney (Equity Research Analyst)

Well, all the FX conversation aside, that is incredibly exciting. And just one more for me, the equipment sales that you mentioned, would that impact that 26%? Does that drag it down to 25%, 24%, or not impactful?

Mark Eubanks (CEO)

Yeah, not impactful at all this quarter, in fact, on a year-on-year basis.

Tim Mulrooney (Equity Research Analyst)

Got it. Okay. Well, thank you for taking my questions and good luck in the fourth quarter here.

Mark Eubanks (CEO)

Yep. Thanks, Tim.

Operator (participant)

Thank you. And once again, if you would like to ask a question, please press star, then one. The next question is from George Tong from Goldman Sachs. Please go ahead.

George Tong (Senior Research Analyst)

Hi, thanks. Good morning. In your global services business. Hi. Going back to your global services business, can you talk a little bit more about how new leadership there could improve performance above and beyond what external market conditions might imply and what the timing for when improved performance might look like?

Mark Eubanks (CEO)

Sure. Yeah, thanks, George. Again, we've talked about this business largely depends on kind of the global macro world around precious metals and currency and banknotes. But I think the other thing to think about is we're not helpless in improving our results, and we're not waiting for this to happen to us. I think the new leader, Josh Teta, that just joined us, really, I think we'll have an opportunity to take a fresh look at the business, take a fresh look at the end markets, take a fresh look at how we attack those end markets and how we cover customers, how we expand services, and I think this is always healthy in businesses with leadership changes.

I also think, as we think about strengthening our operating cadence around these services, as well as the predictability around the future guidance and forecast, we think will help as well. Josh Teta brings a pretty strong background from his past and really being able to set a strong agenda and really being able to create a high say-do relative to forecasts and outlooks, so again, we're excited about that. I think the other is I mentioned it in my prepared remarks.

Nadir also comes from other global companies as well that can really help continue two big things, really focus on improving our talent agenda and making sure that we're attracting the best people into the industry, as well as strengthen our compliance culture. And this is something that we've talked about previously around making sure that we're doing business right and setting the right tone not only with our employees, but with our customers and the rest of the market. And I know he's committed to doing that and has done that in his prior life.

George Tong (Senior Research Analyst)

Got it. That's helpful. And then separately, can you talk a little bit more about the $10 million in security losses that you saw in the third quarter?

Mark Eubanks (CEO)

Sure. We had a theft, George, that is an ongoing investigation. We can't really talk about the specifics, but it's a timing issue between Q3 and Q4, similar to what we saw publicly in Canada last year with the gold theft. This was not that, but it was actually in Latin America. This is part of our business, part of our risk management profile, and as we've talked about in the past, we got to this sort of deductible, if you will, with our insurance coverage and our self-funding. And so we wouldn't expect any more impact for the rest of the year.

George Tong (Senior Research Analyst)

Got it. That's helpful. Thank you.

Mark Eubanks (CEO)

Great,

Operator (participant)

and ladies and gentlemen, this concludes our question and answer session. I would like to return the conference to Mark Eubanks for any closing remarks.

Mark Eubanks (CEO)

Thank you all for joining us today. We appreciate all your support, and we look forward to speaking with you soon in the fourth quarter.

Operator (participant)

Thank you, sir. The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.