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    CareCloud Inc (CCLD)

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    Business Description

    CareCloud, Inc. (Nasdaq: CCLD, CCLDP, CCLDO) is a healthcare information technology company that provides technology-enabled business solutions and Software-as-a-Service (SaaS) offerings to healthcare providers, medical practices, hospitals, and health systems across the United States. The company focuses on improving financial and operational performance, streamlining clinical workflows, and enhancing the patient experience. Its offerings include a wide range of integrated solutions such as revenue cycle management, electronic health records, and patient experience management tools.

    1. Healthcare IT - Provides technology-enabled business solutions, including revenue cycle management (RCM), SaaS solutions, and other services to optimize financial and operational performance.

      • Sub-products: Revenue cycle management, practice management, electronic health records, patient experience management, artificial intelligence tools, business intelligence and analytics, telehealth, and interoperability solutions.

    2. Medical Practice Management - Manages medical practices by providing facilities, equipment, supplies, and administrative support to enhance operational efficiency.

    Key Metrics

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    Executive Team

    NamePositionStart DateShort Bio
    Mahmud HaqExecutive ChairmanJanuary 2018Founder of CareCloud, Inc. (2001). Previously CEO and Chairman (2001–2017). Held senior roles at Compass International Services and American Express. Holds a B.S. and MBA.
    A. Hadi ChaudhryCo-Chief Executive OfficerJanuary 1, 2025 (future)Joined CareCloud in October 2002. Held roles including CIO and VP of Global Operations. Became President in January 2018 and CEO in March 2021. Transitioned to Co-CEO in 2025.
    Stephen SnyderCo-Chief Executive OfficerJanuary 1, 2025 (future)Joined CareCloud in August 2005. Held roles such as COO, President, CEO (2018–2021), and Chief Strategy Officer. Transitioned to Co-CEO in 2025.
    Crystal WilliamsPresidentJanuary 1, 2025 (future)Joined CareCloud in June 2020 as VP of Operations. Served as COO (May–December 2024). Transitioned to President in 2025. Brings 20+ years of RCM and operational leadership experience.
    Norman RothInterim Chief Financial OfficerJanuary 17, 2024Joined CareCloud in September 2014 as Controller and Principal Accounting Officer. Previously worked as a forensic accountant and held senior roles at WWOR-TV and Ernst & Young. CPA and CFE certified.

    Questions to Ask Management

    1. In the past, you identified $26 million of potential expense cuts, with $20 million expected to be realized in 2024 and the rest in 2026; do you still feel comfortable with that target, and how much of the $26 million have you actually realized so far?
    2. Given the revenue decline in your medSR division due to Epic-related challenges, what specific steps are you taking to stabilize or grow this segment, and do you see potential for recovery or growth in the near future?
    3. You've recently launched your own in-house remote patient monitoring (RPM) solution; could you provide more details on its performance during the quarter and your expectations for its future growth and contribution to revenue and margins?
    4. With your strategy of transitioning AI services from trial to paid offerings, how many clients have converted to paying customers, what has been the revenue impact so far, and what are the early indications of client adoption and willingness to pay?
    5. Having fully paid down your $10 million credit line and planning to resume dividends in March 2025, how do you plan to balance returning capital to shareholders with investing in growth opportunities, particularly in AI and other strategic initiatives?