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Salesforce, Inc. (CRM)·Q1 2026 Earnings Summary

Executive Summary

  • Q1 FY26 revenue was $9.83B, up 8% Y/Y in nominal and constant currency; non-GAAP EPS was $2.58 and GAAP EPS was $1.59. cRPO rose 12% Y/Y (11% CC), and operating cash flow reached $6.48B .
  • Salesforce raised FY26 revenue guidance by $400M to $41.0–$41.3B and reiterated FY26 non-GAAP operating margin at 34%; Q2 FY26 revenue guidance is $10.11–$10.16B with non-GAAP EPS of $2.76–$2.78 .
  • Results exceeded consensus on revenue and EPS for Q1; consensus for Q2 is broadly in-line with guidance (see Estimates Context) . Values retrieved from S&P Global.
  • Strategic catalysts: accelerating Agentforce/Data Cloud momentum (ARR >$1B, >120% Y/Y), FX tailwind ($250M for FY26), and the non-dilutive, accretive (by year two post-close) Informatica acquisition to strengthen the data/MDM/ETL layer of the ADAM stack (agents, data, apps, metadata) .

What Went Well and What Went Wrong

What Went Well

  • Broad-based top-line strength: revenue up 8% Y/Y; Subscription & Support revenue up 8% Y/Y (9% CC); cRPO up 12% Y/Y (11% CC) indicating durable demand and strong renewals .
  • AI flywheel: Data Cloud and AI ARR surpassed $1B (>120% Y/Y); 60% of top 100 Q1 deals included Data Cloud and AI; Data Cloud ingested 22T records (+175% Y/Y); Agentforce handled 750k requests on help.salesforce.com, reducing case volume by 7% Y/Y .
  • Guidance raised on FX tailwinds and execution: FY26 revenue guide lifted to $41.0–$41.3B; maintained FY26 non-GAAP operating margin (34%); Q2 revenue guide set at $10.11–$10.16B . “We delivered strong Q1 results and are raising our guidance by $400 million…” — Marc Benioff .

What Went Wrong

  • Product mix headwinds: weakness in Marketing & Commerce and “slower growth in our expiration base” baked into FY26 outlook despite AI momentum .
  • Geographic pockets: some EMEA pockets remain constrained, despite strength in the UK, France, Canada and South Asia .
  • Professional services remains a headwind to total revenue growth trajectory (carried from the prior outlook), and CRPO continues to reflect cumulative impacts from measured sales performance starting in FY23 .

Financial Results

Summary vs prior periods

MetricQ3 FY25Q4 FY25Q1 FY26
Revenue ($USD Billions)$9.44 $9.99 $9.83
GAAP Diluted EPS ($)$1.58 $1.75 $1.59
Non-GAAP Diluted EPS ($)$2.41 $2.78 $2.58
GAAP Operating Margin (%)20.0% 18.2% 19.8%
Non-GAAP Operating Margin (%)33.1% 33.1% 32.3%
Gross Margin (%)78% 78% 77%
Operating Cash Flow ($USD Billions)$1.98 $3.97 $6.48
Free Cash Flow ($USD Billions)$1.78 $3.82 $6.30
cRPO ($USD Billions)$26.4 $30.2 $29.6
RPO Total ($USD Billions)n/a$63.4 $60.9

Q1 FY26 actual vs Wall Street consensus (S&P Global)

MetricQ1 FY26 ConsensusQ1 FY26 Actual
Revenue ($USD Billions)$9.75*$9.83
Non-GAAP EPS ($)$2.55*$2.58

Values retrieved from S&P Global.

Segment breakdown (Subscription & Support revenue)

Segment ($USD Billions)Q3 FY25Q4 FY25Q1 FY26
Sales$2.12 $2.13 $2.13
Service$2.29 $2.33 $2.33
Platform & Other$1.83 $1.92 $1.96
Marketing & Commerce$1.33 $1.36 $1.33
Integration & Analytics$1.31 $1.72 $1.54
Total S&S$8.88 $9.45 $9.30

KPIs and other metrics

KPIQ3 FY25Q4 FY25Q1 FY26
Data Cloud & AI ARR ($USD Billions)n/a$0.90 >$1.00
Data Cloud Records Ingested (Trillions)n/a50 22 (Q1 alone)
Agentforce Operational Metricsn/a380k conv., 84% resolution 750k requests, –7% case vol
Cash Returned ($USD Billions)$1.60 $9.30 FY total $3.10 (incl. $0.40 dividends)
Revenue Attritionn/aSlightly above 8% Slightly above 8%

Guidance Changes

MetricPeriodPrevious GuidanceCurrent GuidanceChange
Total Revenue ($B)FY26$40.5–$40.9 $41.0–$41.3 Raised
Subscription & Support GrowthFY26~8.5% Y/Y; ~9% CC ~9.5% Y/Y; ~9% CC Raised (GAAP Y/Y)
GAAP Operating MarginFY2621.6% 21.6% Maintained
Non-GAAP Operating MarginFY2634.0% 34.0% Maintained
Operating Cash Flow GrowthFY26~10–11% ~10–11% Maintained
Revenue ($B)Q2 FY26n/a$10.11–$10.16 Initiated
cRPO GrowthQ2 FY26n/a~10% (~9% CC) Initiated
FX ImpactFY26$(0.15)B Y/Y FX headwind $0.25B FX tailwind Improved
GAAP Tax Rate (quarter)Q1 vs Q223.5% Q1 guide 22.5% Q2 guide Lowered
Dividend per ShareQ2 FY26n/a$0.416 declared Jun 6 (payable Jul 10) Continued returns

Earnings Call Themes & Trends

TopicPrevious Mentions (Q3 FY25, Q4 FY25)Current Period (Q1 FY26)Trend
AI/Agentforce adoptionQ3: Agentforce momentum and multi-cloud transactions . Q4: >3,000 paid Agentforce; Data Cloud & AI ARR $0.9B .>4,000 paid; >8,000 deals; 800 customers in production; ARR >$1B .Accelerating adoption and consumption focus.
Data CloudQ3: foundation for agents; strong partner ecosystem . Q4: 50T records; Zero Copy network .22T records ingested in Q1; 60% of top 100 deals include Data/AI .Rapid usage growth; deeper attach.
Product updates (Tableau, Slack)Q4: Tableau Next preview; Slack central to digital labor .Tableau Next on ADAM; Slack as conversational interface for agents .Integration tightening; agentic UX.
Distribution & AE capacityQ4: rebuilding, productivity up, ecosystem leveraging .AE capacity +14% Y/Y, targeting +22% by year-end; SMB/mid-market strength .Scaling go-to-market to drive growth.
Macro/Tariffs/EMEAQ3/Q4: EMEA pockets constrained, LatAm/Japan/Canada strong .Modestly constrained pockets; FX tailwind; cautious but confident pipeline .Mixed regional backdrop; FX supportive.
Regulatory/Public sectorQ4: focus on trust/security .FedRAMP High authorization for Agentforce planned next month .Opening U.S. public sector.
R&D executionQ4: unified platform progress .Forward-deployed engineers; daily feature releases; consumption-centric execution .Faster iteration, customer-zero feedback loop.

Management Commentary

  • “We delivered $9.83 billion in Q1 revenue… and we’re raising our fiscal year 2026 guidance by $400 million to $41.3 billion at the high end.” — Marc Benioff .
  • “We expect to achieve accretion on non-GAAP operating margin, non-GAAP EPS and free cash flow by year two post close [Informatica].… financed through cash and new debt, resulting in no share dilution.” — Robin Washington .
  • “Nearly 60% of our top 100 deals included investments in both Data Cloud and AI.… Data Cloud and AI ARR grew more than 120% Y/Y.” — Marc Benioff .
  • “We are reiterating our non-GAAP operating margins of 34% and GAAP of 21.6% for the year… operating cash flow growth of 10% to 11% and free cash flow growth of 9% to 10% remains unchanged.” — Robin Washington .
  • “We are aiming at 22% overall capacity growth [AEs]… small and medium business and mid-market are on fire.” — Miguel Milano .

Q&A Highlights

  • Growth acceleration and transmission from AI: Management emphasized maintaining margin/cash flow discipline while scaling distribution (1,000–2,000 more salespeople), with strongest demand in SMB/mid-market and regions like Japan; pricing/packaging simplification supports ASP expansion .
  • Macro/tariffs uncertainty: Portfolio balance and FX tailwinds underpin guidance; AE capacity ramp expected to support H2 performance .
  • Platform composition (Tableau, MuleSoft, Informatica): ADAM framework (agents, data, apps, metadata) unifies the stack; Informatica enhances data harmonization/MDM/ETL for enterprise-grade agents .
  • Leading indicators: Consumption telemetry (records ingested, Agentforce bookings expansion), forward-deployed engineers to accelerate time-to-value and product maturity .
  • Adoption constraints vs consumer AI: Enterprise data governance/security are gating factors; Informatica and Data Cloud address harmonization to scale agents safely .

Estimates Context

  • Q1 FY26: Salesforce beat revenue and EPS vs S&P Global consensus ($9.83B actual vs $9.75B*; $2.58 non-GAAP EPS actual vs $2.55*), reflecting stronger-than-expected execution and FX tailwind . Values retrieved from S&P Global.
  • Q2 FY26: Consensus revenue ~$10.14B* and non-GAAP EPS ~$2.78* are broadly in-line with company guidance ($10.11–$10.16B revenue; $2.76–$2.78 EPS), suggesting estimates already reflect FX and demand backdrop . Values retrieved from S&P Global.

Key Takeaways for Investors

  • AI flywheel is real: Data Cloud and Agentforce continue to post triple-digit ARR growth with rising attach rates in large deals; consumption-based monetization is a focus and should compound as deployments scale .
  • Guidance quality improved: FY26 revenue raised and FX tailwind flipped positive ($250M), while margins held; execution plus currency support are near-term stock catalysts .
  • Distribution is scaling into strength: AE capacity is ramping toward +22% by year-end, with momentum concentrated in SMB/mid-market and select geographies (Japan, Latin America, UK/France/Canada) .
  • Product mix watch-outs: Marketing & Commerce softness and measured EMEA pockets temper the outlook; management has embedded these headwinds in guidance .
  • Strategic M&A discipline: Informatica is non-dilutive, targeted to be accretive by year two, and strengthens the enterprise data layer critical for agentic AI; expect tighter data/MDM/ETL integration post-close .
  • Public sector opening: FedRAMP High authorization planned for Agentforce should unlock U.S. public sector demand — a potential incremental tailwind .
  • Capital returns remain robust: $3.1B returned in Q1 (incl. $402M dividends) and ongoing buybacks/dividends support TSR while maintaining margin/cash flow frameworks .

Notes on non-GAAP adjustments: Q1 non-GAAP EPS of $2.58 reflects add-backs of amortization ($0.41), stock-based compensation ($0.82), restructuring ($0.04), less tax effects ($0.28) .

Values retrieved from S&P Global.