Amdocs - Q3 2023

Transcript

Operator (participant)

Good day, and thank you for standing by. Welcome to the Third Quarter 2023 Amdocs Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question-and-answer session. To ask a question during the session, you'll need to press star one one on your telephone. You will then hear an automated message advising your hand is raised. To withdraw your question, please press star one one again. Please be advised that today's conference is being recorded. I would now like to hand the conference over to your speaker today, Matt Smith, Head of Investor Relations. Please go ahead.

Matt Smith (Head of Investor Relations)

Thank you, Liz. Before we begin, I need to call your attention to our disclaimer statement on slide two of the presentation. It notes that some of our comments today may be forward-looking statements and are subject to risks and uncertainties, including as described in Amdocs' SEC, SEC filings, and that we will discuss certain financial information that is not prepared in accordance with GAAP. For more information regarding our use of non-GAAP financial measures, including reconciliations of these measures, we refer you to today's earnings release, which will also be furnished with the SEC on Form 6-K. Participating on the call with me today are Shuky Sheffer, President and Chief Executive Officer of Amdocs Management Limited, and Tamar Rapaport-Dagim, Chief Financial and Operating Officer.

To support today's earnings call, we are providing a presentation which can be found on the Investor Relations section of our website, and as always, a copy of today's prepared remarks will also be posted immediately following the conclusion of this call. On today's agenda, Shuky will recap our business and financial achievements for the third quarter fiscal 2023, and we'll update you on the continued progress we've made executing against our strategic growth framework, including the vast opportunity of the rapidly emerging field of generative AI. Shuky will finish by commenting on our financial outlook for the full fiscal year 2023. After which, Tamar will provide additional details on our third quarter financial performance and forward-looking guidance, and also elaborate on our continued commitment to ESG. With that, I'll turn it over to Shuky.

Shuky Sheffer (President and CEO)

Thanks, Matt, and good afternoon to everyone joining us on the call today. I'd like to begin thanking our global base of talent and employees for their hard work and incredible contribution towards another solid financial and operation performance in our third fiscal quarter, as we continue to execute against our core growth pillars for digital modernization, 5G monetization, cloud, and network automation. As you can see, the financial highlights on slide six, record revenue $1.24 billion was slightly above the midpoint of our guidance on a reported basis and was up 6.9% from a year ago in constant currency. Non-GAAP operating margin increased by 20 basis points from a year ago, as we continue to realize the benefits of operational efficiency initiatives in our business.

On the bottom line, non-GAAP diluted earnings per share of $1.57 was above the guidance range, mainly due lower than anticipated non-GAAP effective tax rate in the quarter. Transitional backlog was a record high $4.14 billion, at roughly 5% from a year ago, despite some impact from a challenging macro and industry environment. Amongst the third quarter operational highlights, I'm encouraged to report continued cloud-related sales momentum. As shown on slide seven, following last quarter wins with PLDT and two leading European operators, Amdocs was recently selected to support the cloud strategies of Bell and TELUS in Canada and Claro in Brazil.

we won new awards and deepened relationship with Verizon and Dish in North America, M1 and Telkomsel in Southeast Asia, and many others around the world, as we focus on driving greater adoption of our broad product offering and capturing more share of wallet at our customers. Significant long-term growth potential also exists in managed services, which we deliver another record quarter, driven by expanded activities with long-standing customers like Globe in the Philippines and contribution from new first-time logos signed earlier. I am pleased to report growing sign of demand for our next-gen cloud operations as the latest future-ready component of our managed services offering. I would also like to highlight media, where Amdocs Vubiquity extended its position as a trusted provider to the world's leading streaming services during Q3.

We continue to work closely with Disney to execute on their content strategy globally as we expand our engagement with them. Amdocs Vubiquity has also been selected by Lionsgate to support the technical enhancement of its iconic 18,000+ film and TV title library by performing quality assessment and content editing using industry-leading automation. In addition to which, Vubiquity Content and Catalog Services was recently chosen to support streaming services for Watch Brasil and Vida in the U.S. Superb execution was another highlight of Q3, as we achieved a very high number of project milestones in support of digital transformation journeys with customers like AT&T, T-Mobile, Vodafone, and Three U.K.. Demonstrating Amdocs' capabilities, we recently surpassed the migration of more than 18 million prepaid subscribers to our newest, highly robust and scalable system for XL Axiata in Indonesia.

Moving to slide eight, I would like to highlight a very important strategic priority to establish Amdocs as the telecom industry's leader in the rapidly emerging field of generative AI. Earlier at 3/3, we announced the launch of Amdocs amAIz, a cutting-edge, enterprise-grade generative AI framework, which creates a foundation for global service providers to benefit from the immense potential of the GenAI area. Amdocs amAIz combines our carrier-grade architecture and telco-specific expertise with OpenAI and the industry's most advanced open source technology and large language models. This framework also empowers service providers to deploy generative AI use cases across the telecom ecosystem, from customer experience to network provisioning, from for consumer and enterprise customer.

The Amdocs amAIz framework follows the expansion of our strategic partnership with Microsoft earlier this year. Marks an important step towards capitalization of market-leading generative AI capabilities, such as those resulting from this partnership. Amdocs has also launched a company-wide program to accelerate the way in which generative AI can be harnessed internally to derive organizational agility, operational efficiency, and cost reduction. Spanning the software development cycle, our managed services activities, and many corporate functions, the program has so far identified more than 80 Gen AI use cases, many of which are already in progress.

Now, let me provide you with a progress update in respect to our strategic growth pillars, which have driven a major expansion of our addressable market by ensuring we bring market-leading innovation to help our customers accelerate the journey to the cloud, create seamless digital experiences by transforming IT system and operations for consumer and B2B, launch and monetize new 5G services, and deliver dynamic connected experiences with real-time automated networks. Starting on slide nine with cloud, the value of potential of which service providers are still in the early stages of maximizing. For most, the cloud will be a multi-year journey that will require the proven capabilities of Amdocs, including our cloud-native product suite and our ability to simplify complexity by delivering an end-to-end, fully accountable immigration path. As highlighted earlier, we signed cloud deals with multiple Tier 1 operators in the Americas this quarter.

First, Amdocs is supporting Bell Canada's digital transformation by moving on-premise essential application to the cloud. Second, Amdocs is collaborating with TELUS in Canada to move on-premise application to Google Cloud, helping TELUS to be more flexible and cost-efficient, unlock new business models. Third, at Claro Brazil, we are moving on-premise infrastructure to the cloud, unlocking new opportunities in the customer and, and, and enterprise market, and improving cost effectiveness. Overall, we are pleased with the recent sales momentum in our cloud business, which we believe reflects the combination of our unique industry expertise and our strategic cloud partnerships. Moving to Slide 10, service provider continued down the path of digital modernization to grow revenue, reduce cost, and improve experiences for consumer and B2B customers.

Making a significant milestone in Vodafone Spain's multi-year digital transformation journey, Amdocs recently completed a successful modernization of a customer engagement software for this operator, providing it with the improved system stability, security, and performance, while enabling the delivery of new and exciting services to Vodafone Spain's customers. Among other highlights this quarter, Amdocs signed an agreement with Dish for a new software-as-a-service-based billing presentation for boosting infinite subscribers, providing an enhanced experience. We successfully added Swiss operator, Sunrise, modernization capabilities, enabling it to sell and deliver a wide range of innovative products to their customers. In South Africa, we strengthened our partnership with Melon Digital, a digital-led mobile virtual network enabler, which has selected Amdocs eSIM cloud platform to provide its customer worldwide with eSIM capabilities on their primary and secondary devices.

In Southeast Asia, Amdocs successfully implemented an IoT connectivity management platform at Telkomsel in Indonesia, thereby enabling this operator to increase business agility and quickly launch new IoT services for consumer and enterprise customers. Turning to 5G monetization on slide 11. Amdocs continue to provide global service provider with the next-generation solution that we need to monetize and unlock the future market potential of a true 5G standalone network as they roll out over the next few years. 5G fixed wireless is one of the most powerful use cases to emerge from 5G, and we can now say that T-Mobile selected Amdocs' home operating system to simplify internet and device management, and to automate consumer customer support for its 5G home internet customers.

Additionally, we recently delivered a 5G-ready, next-generation charging solution for a major European operator to enable enhanced agility and time to market for innovative new products and services. One of the early adopters of a true 5G standalone networks is Singapore, where we are delighted to continue working with M1 Limited, a leading digital network operator, which has selected Amdocs monetization engine to power its prepaid platform. By leverage our monetization platform to launch their prepaid and MVNO offering, M1 will be able to bring cutting-edge experiences to enterprise and consumers, and drive new revenue streams while increasing agility and efficiency. Turning to network automation on slide 12.

I'm happy to say that we closed the previously announced acquisition of TEOCO, a service assurance business, on June 30, thereby equipping Amdocs to deliver a unique end-to-end service orchestration offering, ensuring the quality of the service and enabling the modernization of next-generation dynamic customer experiences. Amdocs expertise in network domain continues to be recognized by the market. Among recent example, Dish implemented Amdocs network services to expand its 5G services on the public cloud, which include 5G RAN, core, and voice services, culminating in this successful rollout of a comprehensive 5G network that now reaches over 70% of the U.S. population. Additionally, in Verizon, we went live with the 5G orchestration platform, enabling service and network automation, in addition to which we have expanded our engagement in operation engineering to include continued platform support in network function, onboarding, and improved automation.

Now, I would like to make a few points about our business within the current operating environment, as presented on slide, slide 13. To begin, we remain of the view that Amdocs is sitting at the heart of a multi-year, technology-driven investment cycle, centered around the major long-term trends of 5G, network automation, digital modernization, and cloud. Moreover, we strongly believe global service providers must continue to participate in this investment cycle to ensure their long-term competitive position in, in their respective markets. Therefore, as a key technology enabler and trusted partner to the communication industry, we continue to see high level of customer engagement and large pipeline of opportunity, which we believe Amdocs is well-positioned to monetize.

The current economic uncertainty and industry pressure is, however, beginning to weigh on the spending decision of some customers, which are now prioritizing multi-year strategic modernization programs in lieu of further investment to enhance legacy systems. Amdocs is already at the heart of this modernization journey with many customers, and we are ideally placed to expand our fully future scope of activity in these programs. Given we are also the incumbent provider of the legacy application for this customer, these business dynamics are nevertheless presenting some headwind to revenue growth. To adjust to these business dynamics, we are taking proactive and appropriate measures to optimize our expenditure and resource allocation, and to ensure continued long-term growth, together with continued gradual improvement of our operating margins.

These measures include even greater emphasis on the operational excellence and cost leadership, primarily led by efficiency gain, resulting from our growing adoption of automation, sophisticated tools, and the future expected benefits of the Gen AI-related capabilities, while maintaining investment in our strategic growth areas. Wrapping everything together, revenue growth for the full year fiscal 2023 is now tracking slightly below the 8% midpoint of our original guidance range of 6%-10% in constant currency. On the bottom line, we are raising the midpoint of our outlook for Non-GAAP diluted earnings per share growth in fiscal 2023 for the second time this fiscal year. We are reiterating our free cash flow outlook of approximately $700 million for the full fiscal year, equating to a conversion rate roughly on par with expected Non-GAAP net income.

Overall, we are well on track to deliver double-digit expected total shareholder return for the third year running, including our dividend yield. With that, let me turn the call over to Tamar for her remarks.

Tamar Rapaport-Dagim (CFO and COO)

Thank you, Shuky. Hello, everyone. Thank you for joining us. I'm pleased with our solid financial results for the third fiscal quarter, the highlights of which you can see on slide 15. Record Q3 revenue of approximately $1.236 billion was up 6.9% year-over-year in constant currency. On a reported basis, revenue increased 6.5% and most likely above the midpoint of guidance, including a positive impact from foreign currency movements of approximately $5 million compared to our guidance assumptions. To clarify, there was no revenue contribution from the acquisition of TEOCO Service Assurance business in Q3, as the deal closed on the last day of the quarter, June 30.

On a geographical basis, North America delivered its best-ever quarter as we continue to support the strategic modernization journeys of customers across the border region, while in Europe, we achieved the second consecutive quarter of record revenue as project activity continued to ramp up. Rest of the world declined on a sequential and year-over-year basis in Q3, reflecting some fluctuations in customer project activity. Moving down the income statement, our non-GAAP operating margin of 17.8% was up 20 basis points from a year ago and unchanged as compared with the prior quarter. On the bottom line, non-GAAP diluted EPS of $1.57 was above the guidance range, primarily due to a non-GAAP effective tax rate of 12.3%, which was lower than anticipated.

Diluted GAAP EPS was $1.32 for the third fiscal quarter, which was above the guidance range of $1.16-$1.26, also due to a lower than anticipated GAAP effective tax rate. Moving to Slide 16, I'd like to double-click on our non-GAAP operating margin, which has trended higher in fiscal 2023, in line with the new and improved guidance range of 17.5%-18.1%, which we provided at the beginning of the year. The year-over-year improvement in profitability reflects our commitment to operational excellence and cost leadership, in respect to which we are now planning to take additional and appropriate measures to further optimize our expenditures and resource allocation, and to realize ongoing efficiency gains led by a growing use of automation, sophisticated tools, and the future expected benefits of generative AI-related capabilities.

These measures include workforce reductions aligned with our global site strategy and work model. Will result in restructuring charges of roughly $50 million-$60 million in our fourth fiscal quarter. Looking ahead, we expect to sustain gradual long-term improvement in non-GAAP operating margin, as we have done over the last year. Moving to Slide 17, 12-month backlog was a record high at $4.014 billion, up roughly 5%. On a sequential basis, our 12-month backlog was up by $30 million in Q3. During Q3, we continued to sign deals with new logos and existing customers. Additionally, work in backlog is progressing with no project cancellations, and managed services renewals are tracking at 100%. As such, 12-month backlog increased again in Q3, although compared with Q2, the year-over-year growth rate of 5% was lower this quarter, reflecting the business dynamics referenced by Shuky earlier.

As a reminder, our 12-month backlog has traditionally served as a good leading indicator of our business, having consistently averaged roughly 80% of forward-looking 12-month revenue over the years. Turning to Slide 18, managed services revenue was a record $720 million in Q3, equivalent to about 58% of total revenue. In fact, fiscal 2023 has so far been a landmark year in managed services, with revenue in the first nine months up roughly 5% from a year ago. During Q3, we signed a multi-year extension of an existing managed services agreement with a Tier 1 operator in Western Europe. Amdocs was also selected by a customer in Caribbean to consolidate its business support systems under a single stack while taking over IT operations via managed services.

To remind you, our managed services engagements underpin the resiliency of our business with recurring revenue streams, near 100% renewal rates, and expanded activities under multi-year engagements. These sometimes include modernization projects, which further deepen our relationship, a recent example of which is our extended partnership with Globe in the Philippines, as announced this quarter and last. Now, turning to the balance sheet and cash flow highlights on Slide 19. DSO of 79 days decreased by three days year-over-year in Q3 and increased by 5 days sequentially. The net positive difference between deferred revenue and unbilled receivables, aggregating the short-term and long-term balances, narrowed by $101 million sequentially, largely offsetting the sequential increase of $102 million recorded in the previous quarter.

As a reminder, the net difference between deferred revenue and unbilled receivables fluctuates from quarter to quarter in line with normal business activities. Reflecting strong execution and healthy customer cash collections in the period, we generated free cash flow of $144 million in Q3. Free cash flow was comprised of cash from operations of approximately $173 million, less $29 million in net capital expenditures. Overall, we ended Q3 with a strong balance sheet and a healthy cash balance of approximately $750 million, including aggregate borrowing of roughly $650 million. Our cash balance already reflects the acquisition of TEOCO Service Assurance business, which closed for a net consideration of roughly $90 million. Moreover, we have ample liquidity to support ongoing business needs while retaining the capacity to fund our future strategic growth.

Turning to capital allocation on Slide 20. This quarter, we repurchased $129 million of our shares under our current authorization, of which there was roughly $156 million remaining as of June 30. Reflecting our confidence in the future success of Amdocs and the company's ability to generate cash, our board has today authorized a new share repurchase plan of $1.1 billion with no stated expiration date. Between the two authorizations, we have up to $1.26 billion of remaining repurchase authority. We paid cash dividend of $52 million in the third fiscal quarter. In respect to the full year fiscal 2023, we are reiterating our free cash flow outlook of roughly $700 million, excluding payments related to the restructuring charges referenced earlier.

Our free cash flow outlook assumes a conversion rate roughly on par with non-GAAP net income and equates to a healthy free cash flow yield of roughly 6% relative to Amdocs' current market capitalization. Regarding our capital allocations in fiscal year 2023, we now expect to return the vast majority of our free cash flow to shareholders by way of our quarterly share repurchases and dividend payments program. Turning to our outlook on Slide 21. To begin, we are continuing to closely monitor the prevailing level of macroeconomic business and operational uncertainty, which remains elevated in the current business environment. The fourth quarter and full year fiscal 2023 financial guidance reflects what we consider to be the most likely outcome, based on the information we have today, but we cannot predict all possible scenarios.

We now expect year-over-year revenue growth of approximately 7.6% in constant currency, assuming the midpoint of our full year fiscal 2023 outlook. This is slightly below the 8% midpoint of our previous guidance range of 7%-9%, yet we are well within our original 6%-10% range for the year. As a reminder, our initial outlook for the fiscal year included an expected contribution of roughly 60 basis points to revenue growth from inorganic activity, which never materialized. On a reported basis, we now expect revenue growth of 6.3%-7.1% year-over-year, as compared with 6%-8% year-over-year previously. The new outlook anticipates an unfavorable foreign currency impact of approximately 0.9% year-over-year, which is slightly less than our previous assumption of 1%.

Our annual outlook includes fourth fiscal quarter revenue within a range of $1.22 billion-$1.26 billion, and an immaterial contribution from the consolidation of TEOCO's service assurance business. Moving down the income statement, we anticipate quarterly non-GAAP operating margins to fluctuate around the midpoint of our annual target range of 17.5%-18.1%. Below the operating line, we anticipate that foreign currency fluctuations and cost of hedging will continue to impact our non-GAAP net interest and other expense line in the range of a few million dollars on a quarterly basis. For the full fiscal year, we expect that our non-GAAP effective tax rate will remain within an unchanged annual target range of 13%-17% for the full fiscal year 2023, but above the high end of the range in Q4.

Bringing everything together, we now expect non-GAAP diluted earnings per share growth within a range of 11%-12% in fiscal 2023. The 11.5% midpoint of which is roughly 50 basis points higher than our previous outlook, and roughly 150 basis points better than our original guidance issued at the beginning of the year. For your modeling purposes, the anticipated Q4 restructuring charge will be excluded from our non-GAAP financial results. Overall, we are on track to deliver double-digit expected total shareholders return for the third year running in fiscal 2023, assuming the sum of our expected non-GAAP EPS growth and our dividend yield of nearly 2%.

Before passing it back to Shuky, let me say a few quick words about ESG, which sits at the core of Amdocs DNA and which is embedded throughout our business operations, strategic priorities, and the value we deliver to customers. Among many highlights this quarter, we are thrilled to say that Amdocs Vubiquity has been selected to provide a full suite of content management services to power Herflix, a subscription-free online streaming service focused on films for, about, and by women. Amdocs believes that representation matters, and by championing female-led narratives, we believe this partnership allows Amdocs to contribute to a more inclusive and representative media landscape that reflects the diversity of our society.

Another key dimension of our ESG strategy is the environment, in support of which we are proud to sign a recent agreement that will enable all Amdocs park in Israel to be powered by renewable energy from 2024. We look forward to providing a fuller account of our ESG strategy and recent initiatives in our new 2022, 2023 corporate social responsibility and ESG report, which we expect to publish later this month, with an ESG investor webinar to follow in September. With that, back to you, Shuky.

Shuky Sheffer (President and CEO)

Thank you, Tamar. As you can probably tell from our remarks today, we are pleased with our solid financial and operational position as we enter the final quarter of fiscal year, notwithstanding the uncertainty of the global market dynamic and industry environment. With that, we are happy to take your questions.

Operator (participant)

As a reminder, if you'd like to ask a question at this time, please press star 11 on your touchtone telephone. Our first question comes from the line of Tavy Rosner with Barclays.

Tavy Rosner (Director and Equity Research Analyst)

Hi, good afternoon. Thanks for taking my questions.

Shuky Sheffer (President and CEO)

Hi, Tavy.

Tavy Rosner (Director and Equity Research Analyst)

Shuky, Hi, guys. You mentioned lowering slightly the midpoint of guidance due to industry pressure. Can you talk a little bit about the kind of pushback you're getting? Is it from a certain geography? Is it for a certain product? How do you see how do you see the next couple of quarter evolving around that kind of pushback?

Shuky Sheffer (President and CEO)

Thank you for the question, Tavy. I just want to remind that there are several facts. First of all, as you know, roughly 60% of our business is in managed services. It's pretty solid. We don't see. Actually, this is business continue to grow. As I mentioned, last quarter and this quarter, we see very strong momentum of all the cloud-related deals. You can see that we announced some of these today, last quarter, but we really see a great momentum in our activities in taking our customers to the cloud, and we see more and more deal in momentum around this. At the same time, we see also acceleration in all the large modernization program that we are doing for our largest customer, AT&T, T-Mobile, Vodafone, Three, and others.

We see a real acceleration in the modernization program, and we don't have any cancellation from any projects. Where we see some pressure, if you know, if you remember, we, in most of our customer, we are running both the legacy platform or the current platform in parallel, while we are building the next generation platform for these customers at the same time. What we see is more, to reflect on your question, what we see lately is more prioritization done by our customer, and they prioritizing much more the modernization program that we are doing for them, comparing the current or legacy platform that we continue to maintain with them. We usually continue to enhance them also as we speak.

We see some pressure in this area of enhancing the current or the legacy system, comparing the other domain that we see acceleration. All in all, this is the area that we see some pressure. Historically, we see ups and down in this what we call legacy on or current system spending. I can tell you that at the end of the day, while we spend or with our customer, a lot of attention and money and efforts to deploy the next generation platform, the current platform is actually what is running the business today. This is, you still need to invest in this platform while we are bringing or building together the next generation platform.

This is the key reason that the, that the, that the, it's reflecting the pressure. As another reminder, and I will stop with that, you remember when we give the, the guidance at the beginning of the year, we anticipated roughly about 0.5% or something like this, also contribution from the MYCOM service assurance, service assurance company that was in our numbers. This, as you, as you recall, this, unfortunately, this acquisition did not materialize, so this is obviously a revenue that is not part of our guidance. I think all in all, just to, to, to make a long story short, the main pressure is coming from investment in the current or legacy platform.

Tavy Rosner (Director and Equity Research Analyst)

Thank you. That's helpful. Maybe as a follow-up, most of the presentation, the slides really talk about the strategic domains, like the new domains and strategic initiatives. I think perhaps it would be interesting to understand where the growth is coming from. Like, like, 'cause you seem to emphasize mostly the new domains. Is it, is it fair to say that most of the growth nowadays is really the new domains rather than, I, I would call it legacy, but perhaps the, the existing kind of infrastructure? Like, can we get a sense of how much is coming from existing versus new?

Shuky Sheffer (President and CEO)

Well, I, I, I will start. For the most part, you are right. I mean, there are some, not too many, by the way, customers of Amdocs that are running a current or legacy systems that don't have, at this point, at least, or did not start at any modernization program. These customers are still investing heavily in the current platform because this is what is running their business. I was reflecting more to the customer that actually building a very, very robust modernization plan while running the platform still on legacy. But you're perfectly right. The growth is coming from the growth engine.

As I mentioned, the, the, the cloud-related business momentum that we see, everything around 5G monetization, network automation, digital transformation in general, this is, I think this is the pillar of growth that we see, while, as I said, we continue to maintain many, many activities in, in the current platform and modernization platform. Overall, the, this, as I said, this phenomena is more related to customers that are investing heavily in modernization, and we have a lot of customers that are not investing yet in this modernization. For this customer, they will continue to invest a lot in, in the legacy platform.

Tavy Rosner (Director and Equity Research Analyst)

Thank you. Maybe just housekeeping questions. You mentioned the acquisition of TEOCO. What kind of revenue contribution will they bring if you look at it on a 12-month basis?

Tamar Rapaport-Dagim (CFO and COO)

It will be roughly 0.5%, as we said before, starting, you know, naturally starting slower and then ramping up as we move along the... That's why we said specifically in Q4, contribution is insignificant, and we believe that it will build itself up as we move through 2024.

Tavy Rosner (Director and Equity Research Analyst)

Great. Thanks for taking my questions.

Shuky Sheffer (President and CEO)

Thank you.

Tamar Rapaport-Dagim (CFO and COO)

Thank you, Tavy.

Operator (participant)

As a reminder, that is star one one to ask a question. Our next question comes from the line of Timothy Horan with Oppenheimer.

Timothy Horan (Managing Director and Senior Analyst)

Thanks, guys. few questions. Can you give us some sense of the, of the magnitude here of what you're talking about? Like, what percentage of your revenue, you know, is this? I'm assuming it's just that that legacy business isn't growing, but, you know, give us a sense of how much of your incremental growth came from, yeah, I guess, upgrading or doing whatever you needed to do on the legacy business. And was that reflected in the quarter, in the third quarter, or are you seeing that in the fourth quarter? Do you, you know, do you expect to hit that next year? Just kinda any sense of the, of the magnitude that we're talking about here.

Tamar Rapaport-Dagim (CFO and COO)

Naturally, the majority of growth, as Shuky said, is coming from the new drivers for modernization, right? Everything we're talking about on our strategic growth pillars. While investing in the future, while building the next-gen stack, typically, customers would like to make changes, you know, in terms of go-to-market approach, adjustment to the existing systems, et cetera. It's something that is managing them to run their current business while they are building the next generation stack. It's never, it never was a growth driver. It's more of a kind of keep, keep the existing capabilities while building the right stack for the future. We have started to see that a bit more during Q3, and we're taking that into consideration for, for Q4.

We are not guiding right now, specifically for next year, and of course, we will have more data points as we move along and see how that's happening. I, I really want to emphasize, again, we see the momentum in the pipeline, we see the signings of new deals. We don't see any project cancellation, 100% renewal rate of managers. It's really want to just to put some focus on that phenomena, but we need to take it into perspective. It's not a big part of the overall story. Definitely, you can see the growth and the sequential increase. Also, we've seen in the backlog of $30 million, which is continuing to be healthy.

Timothy Horan (Managing Director and Senior Analyst)

Okay, I've been.

Shuky Sheffer (President and CEO)

and Tim, historically, this is not the first time that we see fluctuation in. So we see, so it's not new to us, this phenomenon.

Timothy Horan (Managing Director and Senior Analyst)

Okay, great. Verizon, can we get a sense of how big of a contract this is, or, you know, step up? Is this, you know, a 10% increase in their revenue spend with you? Is it a, you know, 50%, 100%, just any, any kinda, you know, sense of what's going on here, and, yeah.

Shuky Sheffer (President and CEO)

I, we know, as you know, as we don't, we don't share this type of information, I can tell you that this is a very important strategic project for Verizon in all the service orchestration domain, which actually is doing the old orchestration of all the new 5G services. It's a, it's a strategic project. It's not a niche project. What we expanded this quarter is actually, we were implementing the offering in the prior quarters. What we expanding is actually the operation of this service of service, the SDLC, the Service Delivery Orchestration. This is what we've done prior quarters, and in this quarter, actually, we actually we expanding the operation of this platform.

Just a reminder, also, Verizon is running our catalog, so all the service offering, all the offering of Verizon are running through our catalog, too.

Timothy Horan (Managing Director and Senior Analyst)

Okay, lastly, on the AI side, can, I mean, the 8, I think you said 80 different use cases. I mean, could this be material to margins? You know, where are you with deploying this for your customers, you know, some of the same capabilities?

Shuky Sheffer (President and CEO)

For our customers, we are building many, many amazing use cases. I will give you one example of what we implemented. In our catalog today, when you want to build offering, you say, "I want to..." Actually, you can talk. "I want to build an offering in Dallas area for millennial in this range. Tell me, what you think will be the population and what will be the right offering?" This will generate four, five different options for you, and it will also anticipate what will be the uptick. This is like a game changer in the way you... This is one example, and we have many of these how to create offering. This is from a customer perspective.

We are implementing a lot of improvement for what we call the SDLC, the Software Development Lifecycle, automating many areas in this domain, from testing to requirements gathering. I think that we probably will be more mature next quarter, but I can tell you that part of the our cost leadership things we are doing today and we announce, most of them are relying on previously automation that we developed, and a lot of them are related to expected capabilities that we are going to get from a generative AI. This is from, you know, from what we do. I mean, this is true for managed services, for, for development, for everything that we do around software development.

The last thing, like every good corporate, I mean, we see a lot of opportunities in our corporate activities, in the HR, in finance and other, that also believe we can do things faster and cheaper, and also will contribute to our margin expansion.

Timothy Horan (Managing Director and Senior Analyst)

Thank you.

Shuky Sheffer (President and CEO)

Thank you.

Tamar Rapaport-Dagim (CFO and COO)

Our next question comes from the line of Ashwin Shirvaikar with Citi.

Ashwin Shirvaikar (Managing Director)

Hi, thank you.

Shuky Sheffer (President and CEO)

Hi, Ashwin.

Ashwin Shirvaikar (Managing Director)

Hey, how are you both? Good, good execution here. I guess my, my, my question is, with, with regards to, some of these types of projects that you're signing on cloud, moving existing on-premise work to, to the cloud, how does the economics of what you're doing, I mean, how, how does your economics change when that happens? If you could provide maybe some, some color around that, that would be useful.

Shuky Sheffer (President and CEO)

I don't know if the economics change. Let me share first what we do. When we do a, when we are doing a, a cloud project, it's mainly start with consulting. We look at the ecosystem of the system. By the way, this is true for end of system, for non-end of system. Then we come with a combination, what is the right plan. Then the next step after we agree, we're actually doing all the execution of building the platform in the cloud, and then doing all the migration of the data to the cloud, and then we are doing the operation. What we, this is, as I said, this is the cloud operation. It's a, it's a very robust end-to-end accountability program.

By the way, in many cases, we are also managing the, the, all the cloud itself and the, all the, how they call it...

Tamar Rapaport-Dagim (CFO and COO)

The workloads, yeah.

Shuky Sheffer (President and CEO)

The workloads.

Tamar Rapaport-Dagim (CFO and COO)

The phenoms.

Shuky Sheffer (President and CEO)

The phenoms, all of this is part of. As you know, we have a very good, well, good relationship and strategic partnership with Microsoft Azure and Google. I don't think there is a big change in dynamics. I can tell you, as we shared before, that obviously, that the new platforms, especially the one that we are investing heavily in generative AI, give us more opportunities for margin expansion in the future. When you implement a well-architected microservices environment in the cloud, this is where we put all offers on automation, generative AI, definitely in the future, there is a potential margin expansion.

Tamar Rapaport-Dagim (CFO and COO)

Maybe just to add, Ashwin, I think we can back it to three types of move to the cloud. One, the customer is deploying our next-gen stack, cloud-native. We take it as-

Shuky Sheffer (President and CEO)

The mobile, NTT, Vodafone.

Tamar Rapaport-Dagim (CFO and COO)

From consulting to modernization project, all the way, potentially to cloud ops, et cetera. The second is that they want to take a more gradual approach, they're moving from an existing version of an Amdocs product, and we've allowed them to actually step up to the cloud and then modernize over time. The third could be that they want our help in migrating some applications that were running on-prem to the cloud, sometimes our own application, sometimes non-Amdocs applications, such as the examples we've provided in the past in AT&T and other examples, where we are helping them actually do that. We're giving them a very wide variety of how to go about it, which is accepted very well, and customers feel that, you know, they can take a modular and gradual approach, they can do it in a more aggressive way.

That's perceived and accepted very well by customers and giving them a lot of optionalities.

Ashwin Shirvaikar (Managing Director)

Thank you. Now, that's, that's very useful and, and comprehensive. I get... You know, just have to ask about the, the, the environmental, business environment that you mentioned in, in your, prepared remarks as well, the business dynamics, the decelerating growth rate. As you, kind of, sit here in beginning of August and, and are planning for next year, yeah, how should we, how should we consider, you know, at, at least this framework for next year? I know you can't give guidance now, but at least the framework in terms of the ability, and the pieces, to get to a double-digit shareholder return.

Shuky Sheffer (President and CEO)

I think that, first of all, I think that we, we feel confident that we can continue with double-digit share term. We believe it's not, we are not guiding right now, but it will come with more, but definitely we want to continue on this path, and we'll give you more details when we talk in November. Regarding the, the environment itself, I think that what we reflect right now, what we see now, as I said, there was fluctuation in this, in this activities, and we come with a full guidance. There are certain, as I mentioned before, there are certain elements of our revenue, like managed services, that we see increase, and these are...

have any impact from anything that we see around us from the macroeconomic environment. There are areas that we see some headwind, as I mentioned, some type of legacy system in certain, some customers. But overall, I think that, as you might imagine, we are doing all the bottom-up and top-down activities to come with the guide in next quarter

Ashwin Shirvaikar (Managing Director)

Understood. No, thank you very much.

Operator (participant)

As a reminder, if you'd like to ask a question at this time, please press star one one on your touchtone telephone. I'm showing no further questions in queue at this time. I'd like to turn the call back to Matt Smith for closing remarks.

Matt Smith (Head of Investor Relations)

Thank you, Liz, and thanks everyone for joining the call this evening. We do look forward to hearing from you very soon, and if you have any questions, just reach out to us here in the IR group. Have a great evening. Thanks a lot.

Operator (participant)

This concludes today's conference call. Thank you for participating. You may now disconnect.