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    Lemonade (LMND)

    Q1 2024 Earnings Summary

    Reported on Feb 18, 2025 (After Market Close)
    Pre-Earnings Price$17.34Last close (May 1, 2024)
    Post-Earnings Price$17.85Open (May 2, 2024)
    Price Change
    $0.51(+2.94%)
    • Lemonade is accelerating its timeline to become net cash flow positive by the end of 2024, reflecting improved financial performance and operational efficiency.
    • The company has achieved an impressive Loss Adjustment Expense (LAE) ratio of 7.6%, outperforming the industry average of around 10%, due to its advanced use of AI and technology to improve claims automation and operations.
    • Lemonade boasts strong customer retention with an Annual Dollar Retention (ADR) of 88%, up 1 percentage point from last year, driven by high customer satisfaction (NPS scores in the 70s and 80s) and potential for cross-selling additional products as customers mature.
    • Scaling growth spend may lead to diminishing returns and profitability concerns. Timothy Bixby acknowledged that as growth spend increases, "efficiency starts to slow, and you get to a point where you become less comfortable with that nth... customer for the nth dollar of spend."
    • Q1 revenue benefited from non-recurring reserve adjustments, which are not expected to continue. Timothy Bixby explained that the Q1 revenue overperformance was due to a reserve adjustment with "a bit of an outsized benefit," and "we didn't assume that that would replicate going forward."
    • Auto insurance segment faces inflationary pressures and competition, with auto making up only about 15% of in-force premium. Timothy Bixby noted that auto is "a smaller relative piece, but a substantial piece of the business around 15% or so of the current run rate IFP," and acknowledged inflationary pressures affecting the segment.

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