William R. McDermott

Chairman of the Board and Chief Executive Officer at ServiceNow

Board

Since November 2019

Age

62 years

Education

Holds a Business Management credential from Dowling College, an M.B.A. from Northwestern University’s Kellogg School of Management, and has completed the Executive Development Program at the Wharton School of Business.

Tenure

Joined ServiceNow as CEO and a board member in November 2019 and was later promoted to Chairman of the Board in October 2022.

Also at ServiceNow

Amit Zavery

President, Chief Product Officer, and Chief Operating Officer

Christopher Bedi

Chief Customer Officer and Special Advisor to the Chairman for AI Transformation

Gina Mastantuono

Chief Financial Officer

About

William R. McDermott is a seasoned executive with a deep background in the technology industry. Born in 1962, he has demonstrated a strong record of leadership and strategic vision across various global organizations.

Prior to his current role, he led major companies including SAP SE, where he served as CEO, Co-Chief Executive Officer, and held an executive board membership. His earlier roles at Siebel CRM Systems and Gartner further highlight his expertise in driving worldwide operational and sales strategies.

At ServiceNow, his leadership has been pivotal in steering the company through a stage of significant growth and innovation. His service on multiple public company boards, such as Zoom Video Communications, reflects his ongoing influence and commitment to the broader technology sector.

$NOW Performance Under William R. McDermott

Past Roles

Organization	Role	Date Range	Details
ServiceNow	President	Nov 2019 - Jan 2023	Held before becoming Chairman & CEO
SAP SE	Sole Chief Executive Officer	2014 - Oct 2019	Also served as CEO of SAP America, Inc. & Executive Board member (2008-Oct 2019)
SAP SE	Co-Chief Executive Officer	2010 - 2014	N/A
SAP America, Inc.	Chief Executive Officer	2002 - Oct 2019	Joined in 2002 and served on SAP Executive Board (2008-Oct 2019)
Siebel CRM Systems, Inc.	Executive Vice President of Worldwide Sales and Operations	2001 - 2002	N/A
Gartner, Inc.	President	2000 - 2001	N/A

External Roles

Organization	Role	Date Range	Details
Zoom Video Communications, Inc.	Board of Directors	Present	Active board member
Fisker Inc.	Board of Directors	Present	Active board member

Fixed Compensation

Data from FY 2023

Component Name	Amount	Payment Schedule	Additional Details
Base Salary	$1,325,000	Annual	Fixed base salary
Personal Use of Chartered Air	$220,567	Annual	Compensation for personal use of chartered air; part of All Other Compensation
Long-Term Disability Insurance Premium	$73,943	Annual	Premium for long-term disability insurance; part of All Other Compensation
401(k) Plan Matching Contribution	$9,900	Annual	Employer matching contribution under the 401(k) plan; part of All Other Compensation
Other Costs	Included	Annual	Costs related to company car, driver, personal security, financial planning, and company events; did not exceed the greater of $25,000 or 10% of total perquisites

Performance Compensation

Data from FY 2023

No information available on performance compensation for 2023.

Interviews

Bill McDermott wants to turn ServiceNow into the ultimate AI platform for business

CNBC International14:55 minDec 30, 2024

CNBC International

14:55 min

Dec 30, 2024

William R. McDermott

Also at ServiceNow

About

$NOW Performance Under William R. McDermott

Past Roles

External Roles

Fixed Compensation

Performance Compensation

Interviews

Bill McDermott wants to turn ServiceNow into the ultimate AI platform for business

Bill McDermott, ServiceNow CEO on the $2.85B Moveworks Acquisition

ServiceNow CEO Bill McDermott says AI 'deniers' are going to lose big

ServiceNow CEO Bill McDermott: It's 'unbelievable' how AI generates productivity

ServiceNow is the 'control tower for AI transformation', says CEO Bill McDermott

McDermott on His Motivation to Move to ServiceNow

ServiceNow AI agents work with each other and humans, says CEO Bill McDermott

ServiceNow CEO on earnings: AI business grew 150% quarterly

Bill McDermott, ServiceNow CEO on GTC and AI

#LEAP25 | In on AI with Bill McDermott (Chairman and CEO, ServiceNow)

ServiceNow CEO Bill McDermott on Q1 beat: We've become the AI platform for business transformation

ServiceNow CEO Bill McDermott on A.I. integration, partnership with Nvidia and Accenture

Firms are shifting from 'AI fascination' to AI-led business strategies, ServiceNow CEO says

ServiceNow CEO Bill McDermott on AI impact: It's been an amazing uptake in our business

ServiceNow CEO Bill McDermott says A.I. should be empowering people to do business

McDermott Plans to Stay Atop ServiceNow for Long-Term