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    William R. McDermott

    Chairman of the Board and Chief Executive Officer at ServiceNow Inc
    Board
    Since November 2019
    Age
    62 years
    Education
    Holds a Business Management credential from Dowling College, an M.B.A. from Northwestern University’s Kellogg School of Management, and has completed the Executive Development Program at the Wharton School of Business.
    Tenure
    Joined ServiceNow as CEO and a board member in November 2019 and was later promoted to Chairman of the Board in October 2022.

    Also at ServiceNow Inc

    AZ
    Amit Zavery
    President, Chief Product Officer, and Chief Operating Officer
    CB
    Christopher Bedi
    Chief Customer Officer and Special Advisor to the Chairman for AI Transformation
    GM
    Gina Mastantuono
    Chief Financial Officer

    About

    William R. McDermott is a seasoned executive with a deep background in the technology industry. Born in 1962, he has demonstrated a strong record of leadership and strategic vision across various global organizations.

    Prior to his current role, he led major companies including SAP SE, where he served as CEO, Co-Chief Executive Officer, and held an executive board membership. His earlier roles at Siebel CRM Systems and Gartner further highlight his expertise in driving worldwide operational and sales strategies.

    At ServiceNow, his leadership has been pivotal in steering the company through a stage of significant growth and innovation. His service on multiple public company boards, such as Zoom Video Communications, reflects his ongoing influence and commitment to the broader technology sector.

    $NOW Performance Under William R. McDermott

    Past Roles

    Organization Role Date Range Details
    ServiceNow President Nov 2019 - Jan 2023 Held before becoming Chairman & CEO
    SAP SE Sole Chief Executive Officer 2014 - Oct 2019 Also served as CEO of SAP America, Inc. & Executive Board member (2008-Oct 2019)
    SAP SE Co-Chief Executive Officer 2010 - 2014 N/A
    SAP America, Inc. Chief Executive Officer 2002 - Oct 2019 Joined in 2002 and served on SAP Executive Board (2008-Oct 2019)
    Siebel CRM Systems, Inc. Executive Vice President of Worldwide Sales and Operations 2001 - 2002 N/A
    Gartner, Inc. President 2000 - 2001 N/A

    External Roles

    Organization Role Date Range Details
    Zoom Video Communications, Inc. Board of Directors Present Active board member
    Fisker Inc. Board of Directors Present Active board member

    Fixed Compensation

    Data from  FY 2023
    Component NameAmountPayment ScheduleAdditional Details
    Base Salary$1,325,000 AnnualFixed base salary
    Personal Use of Chartered Air$220,567 AnnualCompensation for personal use of chartered air; part of All Other Compensation
    Long-Term Disability Insurance Premium$73,943 AnnualPremium for long-term disability insurance; part of All Other Compensation
    401(k) Plan Matching Contribution$9,900 AnnualEmployer matching contribution under the 401(k) plan; part of All Other Compensation
    Other CostsIncluded AnnualCosts related to company car, driver, personal security, financial planning, and company events; did not exceed the greater of $25,000 or 10% of total perquisites

    Performance Compensation

    Data from  FY 2023

    No information available on performance compensation for 2023.

    Interviews

    Bill McDermott wants to turn ServiceNow into the ultimate AI platform for business thumbnail

    Bill McDermott wants to turn ServiceNow into the ultimate AI platform for business

    CNBC International
    14:55 min
    Dec 30, 2024
    Bill McDermott, ServiceNow CEO on the $2.85B Moveworks Acquisition thumbnail

    Bill McDermott, ServiceNow CEO on the $2.85B Moveworks Acquisition

    Fortt Knox
    15:35 min
    Mar 10, 2025
    ServiceNow CEO Bill McDermott says AI 'deniers' are going to lose big thumbnail

    ServiceNow CEO Bill McDermott says AI 'deniers' are going to lose big

    CNBC Television
    3:53 min
    Oct 24, 2024
    ServiceNow CEO Bill McDermott: It's 'unbelievable' how AI generates productivity thumbnail

    ServiceNow CEO Bill McDermott: It's 'unbelievable' how AI generates productivity

    CNBC Television
    4:10 min
    Jan 17, 2024
    ServiceNow is the 'control tower for AI transformation', says CEO Bill McDermott thumbnail

    ServiceNow is the 'control tower for AI transformation', says CEO Bill McDermott

    CNBC Television
    5:12 min
    Dec 5, 2024
    McDermott on His Motivation to Move to ServiceNow thumbnail

    McDermott on His Motivation to Move to ServiceNow

    David Rubenstein
    0:46 min
    Nov 1, 2023
    ServiceNow AI agents work with each other and humans, says CEO Bill McDermott thumbnail

    ServiceNow AI agents work with each other and humans, says CEO Bill McDermott

    CNBC Television
    4:19 min
    Sep 10, 2024
    ServiceNow CEO on earnings: AI business grew 150% quarterly thumbnail

    ServiceNow CEO on earnings: AI business grew 150% quarterly

    CNBC Television
    4:26 min
    Jan 30, 2025
    Bill McDermott, ServiceNow CEO on GTC and AI thumbnail

    Bill McDermott, ServiceNow CEO on GTC and AI

    Fortt Knox
    10:05 min
    Mar 20, 2024
    #LEAP25 | In on AI with Bill McDermott (Chairman and CEO, ServiceNow) thumbnail

    #LEAP25 | In on AI with Bill McDermott (Chairman and CEO, ServiceNow)

    LEAP
    14:02 min
    Apr 16, 2024
    ServiceNow CEO Bill McDermott on Q1 beat: We've become the AI platform for business transformation thumbnail

    ServiceNow CEO Bill McDermott on Q1 beat: We've become the AI platform for business transformation

    CNBC Television
    7:01 min
    Apr 25, 2024
    ServiceNow CEO Bill McDermott on A.I. integration, partnership with Nvidia and Accenture thumbnail

    ServiceNow CEO Bill McDermott on A.I. integration, partnership with Nvidia and Accenture

    CNBC Television
    6:50 min
    Jul 27, 2023
    Firms are shifting from 'AI fascination' to AI-led business strategies, ServiceNow CEO says thumbnail

    Firms are shifting from 'AI fascination' to AI-led business strategies, ServiceNow CEO says

    CNBC International Live
    2:36 min
    Oct 1, 2024
    ServiceNow CEO Bill McDermott on AI impact: It's been an amazing uptake in our business thumbnail

    ServiceNow CEO Bill McDermott on AI impact: It's been an amazing uptake in our business

    CNBC Television
    8:36 min
    Jan 25, 2024
    ServiceNow CEO Bill McDermott says A.I. should be empowering people to do business thumbnail

    ServiceNow CEO Bill McDermott says A.I. should be empowering people to do business

    CNBC Television
    3:22 min
    May 17, 2023
    McDermott Plans to Stay Atop ServiceNow for Long-Term thumbnail

    McDermott Plans to Stay Atop ServiceNow for Long-Term

    David Rubenstein
    5:57 min
    Nov 1, 2023