ServiceNow (NOW) Company Report

Q4 subscription revenue of $3.466 billion, up 19.5% YoY in constant currency, exceeded guidance by 150 bps; RPO ended at $28.2 billion (+22.5% CC).
Non-GAAP operating margin of 31% and free cash flow margin of 57% in Q4; full-year 2025 FCF margin was 35%, 100 bps above guidance.
Board authorized an incremental $5 billion share buyback and launched a $2 billion accelerated share repurchase program.
2026 outlook: subscription revenues of $15.53 – 15.57 billion (+19.5 – 20% CC), operating margin 32%, and free cash flow margin 36%.

6 days ago

Transcript

ServiceNow reports Q4 2025 results

NOW

Earnings

Guidance Update

Share Buyback

Q4 subscription revenues of $3.466 billion, up 19.5% year-over-year in constant currency; RPO reached $28.2 billion, a 22.5% increase.
Non-GAAP operating margin was 31%, 100 bps above guidance; free cash flow margin was 57%, up 950 bps year-over-year, driving $4.6 billion in full-year free cash flow.
Board authorized an additional $5 billion in share repurchases and initiated a $2 billion accelerated share repurchase, with $1.4 billion remaining authorization.
2026 guidance: subscription revenues of $15.53 billion–$15.57 billion (+19.5%–20% CC), operating margin of 32%, and free cash flow margin of 36%.

6 days ago

Transcript

ServiceNow reports Q4 and full year 2025 results

NOW

Earnings

Guidance Update

Share Buyback

Q4 subscription revenue was $3.466 billion, up 19.5% year-over-year in constant currency, exceeding guidance by 150 bps.
Q4 non-GAAP operating margin was 31% and free cash flow margin was 57%, up 950 bps year-over-year.
2026 guidance calls for subscription revenues of $15.53 billion–$15.57 billion (+19.5–20% YoY CC), operating margin of 32%, and free cash flow margin of 36%.
Board authorized an additional $5 billion share repurchase and a $2 billion accelerated share repurchase program.

6 days ago

Transcript

ServiceNow reports Q4 2025 results and expands share repurchase program

NOW

Earnings

Share Buyback

Guidance Update

Subscription revenues were $3,466 million (+21% YoY), total revenues were $3,568 million (+20.5%), cRPO was $12.85 billion (+25%), RPO was $28.2 billion (+26.5%).
The Board authorized an additional $5 billion share repurchase program and announced a $2 billion accelerated share repurchase.
In Q4, ServiceNow repurchased 3.6 million shares for $597 million, with $1.4 billion remaining available under the program.
Q4 net new ACV included 244 transactions over $1 million (≈40% YoY growth) and 603 customers with >$5 million ACV (≈20% YoY growth).
Provided Q1 2026 subscription revenue guidance of $3,650–$3,655 million (+21.5% YoY) and full-year 2026 subscription revenue guidance of $15,530–$15,570 million (20.5–21% YoY).

6 days ago

8-K

ServiceNow partners with Anthropic on Claude AI integration

NOW

Product Launch

ServiceNow and Anthropic will integrate Claude models into the ServiceNow AI Platform to power agentic workflows and enterprise app development via ServiceNow Build Agent.
Claude is now the default model for Build Agent, deployed to 29,000 employees with early use showing up to a 95% reduction in seller preparation time.
ServiceNow expects Build Agent traction to quadruple over the next 12 months and aims to cut customer implementation time by 50%, from sales to autonomous deployment.
The partnership targets mission-critical industries—such as healthcare and life sciences—where AI-assisted workflows could reduce tasks like claims authorization from days to hours.

6 days ago

Press Release

Periscope Equity divests ServiceNow business and reintroduces Mobile Solutions

NOW

M&A

Management Change

Periscope Equity sold brightfin’s ServiceNow-native enterprise business to Silversmith Capital Partners-backed Proven Optics in January 2026.
The firm reintroduced Mobile Solutions as a standalone platform focused on mid-market mobility and telecom spend optimization, serving 300+ customers.
Chebem Chukwu, a 15-year mobile telecom veteran, was appointed CEO to lead platform growth and strategic acquisitions.
Mobile Solutions aims to enhance visibility, automation, and cost control across the full mobility lifecycle for SMB and mid-market organizations.

8 days ago

Press Release

ServiceNow enhances global Partner Program to accelerate AI agent innovation

NOW

New Projects/Investments

ServiceNow announced enhancements to its global Partner Program—introducing a reimagined Build Program, unified investment portfolio, and simplified pricing—to accelerate partner-led AI agent innovation.
The redesigned Build Program features a modernized tier structure (Registered, Select, Premier, Elite) plus a new Access Tier, enabling 1,000+ partners to start building immediately and transition by March 2026.
The expanded investment portfolio includes a Market Development Fund with 100% reimbursement, a Strategic Investment Fund, and incentives for sell-through, deployment, and specialization.
With 2,700+ partners globally, ServiceNow positions its ecosystem to meet growing enterprise demand for AI agents and generative workflow innovation.

Jan 20, 2026, 9:00 PM

Press Release

ServiceNow inks OpenAI partnership

NOW

New Projects/Investments

ServiceNow announced a three-year partnership with OpenAI to embed GPT-5.2 models into its enterprise workflow platform, enabling AI agents for IT support, customer service, and operations.
The agreement features a usage-based revenue commitment to OpenAI, though financial terms were not disclosed.
ServiceNow frames the deal as part of a broader push to serve as an AI control tower, building on acquisitions like Armis (nearly $8 billion) and Moveworks (~$3 billion).
The company has faced financial challenges, with shares down by ~41% over the past year and four consecutive quarterly EPS misses; CEO Bill McDermott forecasted about 1.2 million digital agents in enterprises within two years.

Jan 20, 2026, 2:23 PM

Morningstar

ServiceNow partners with OpenAI to accelerate enterprise AI outcomes

NOW

Product Launch

New Projects/Investments

ServiceNow announced a multi-year strategic collaboration with OpenAI to integrate frontier models (including GPT-5.2) for agentic AI experiences and direct speech-to-speech capabilities, eliminating the need for bespoke development.
Under the agreement, OpenAI models will become the preferred intelligence capability for ServiceNow enterprise customers, enabling native voice interactions and advanced automation.
The integration enhances ServiceNow’s AI Platform by complementing the CMDB and leveraging the AI Control Tower for centralized governance and orchestration of model-driven workflows.
Planned innovations include real-time speech-to-speech AI agents and document-driven autonomous IT automation, extending intelligence across complex enterprise environments.
ServiceNow currently powers 80 billion workflows annually, positioning the platform for enhanced AI-driven orchestration at scale.

Jan 20, 2026, 1:45 PM

Press Release

Proven Optics acquires brightfin; appoints Joel Martins as CEO

NOW

M&A

CEO Change

Board Change

Proven Optics acquired brightfin, merging IT financial management with technology expense management into a unified ServiceNow-native platform.
Joel Martins, with over 25 years of enterprise software experience, was named CEO of the combined organization.
The board expanded to include Kristin Weston, Ed Roshitsh, Livia Reuss, and Wesley Gonzalez, while co-founder William Miller and Silversmith’s Jim Quagliaroli remain directors.
The acquisition follows Silversmith Capital Partners’ 2022 majority investment and ServiceNow’s growth investment in 2023.

Jan 7, 2026, 3:00 PM

Press Release

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Earnings Transcripts

Quarterly earnings call transcripts for ServiceNow.

Q4 2025

Jan 28, 2026

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Q3 2025

Oct 29, 2025

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Q2 2025

Jul 23, 2025

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ServiceNow (NOW)

Analyst Earnings Quarterly Reports

Q3 2025

Q2 2025

Q1 2025

Q4 2024

Q4 2025

Executives

William R. McDermott

Amit Zavery

Gina Mastantuono

Jacqueline Canney

Nicholas Tzitzon

Paul Fipps

Russell S. Elmer

Board Members

Anita M. Sands

Frederic B. Luddy

Jonathan C. Chadwick

Joseph “Larry” Quinlan

Lawrence J. Jackson, Jr.

Paul E. Chamberlain

Susan L. Bostrom

Teresa Briggs

Analyst Coverage

Samad Samana

Alex Zukin

Bradley Sills

Keith Weiss

Mark Murphy

Michael Turrin

Karl Keirstead

Kasthuri Rangan

Aleksandr Zukin

Brad Zelnick

Brian Schwartz

Gregg Moskowitz

Kash Rangan

Patrick Walravens

Peter Weed

Raimo Lenschow

Arjun Bhatia

Craig Turin

Gabriela Borges

Grant Sales

James Wood

Keith Spackman

Matt Hedberg

Matthew Hedberg

Peter Reed

Ryan Lampson

Sanjit Singh

Tyler Radke

Derek Wood

Derrick Wood

Keith Bachman

Kylie Towbin

Michael Cikos

Mike Cikos

Robbie Owens

S. Kirk Materne

Latest news

Fintool News

ServiceNow Bets Big on OpenAI as Stock Languishes Near 52-Week Low

ServiceNow Stock Tanks 11% as $7 Billion Armis Bid Signals Aggressive Cybersecurity Push

Earnings Transcripts

Q4 2025

Q3 2025

Q2 2025

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