Offerpad Solutions - Earnings Call - Q1 2025

Executive Summary

• Q1 2025 revenue was $160.7M and gross margin 6.5%, landing within guidance; adjusted EBITDA improved 32% sequentially to -$7.8M as cost actions flowed through.
• Versus Wall Street: revenue ($166.7M*) and EPS (-$0.53*) missed; EBITDA (-$8.8M*) also missed on a GAAP basis as interest costs remained elevated (company reports adjusted EBITDA separately).
• Asset-light “Renovate” delivered a record $5.3M revenue on 209 projects; inventory aging improved (13% >180 days vs 22% at YE), supporting margin recovery into Q2.
• Q2 2025 outlook: homes sold 500–550, revenue $160M–$190M, and adjusted EBITDA “sequential improvement,” framing a potential near-term inflection if acquisition volumes scale prudently.
• Watch catalysts: ongoing cost reductions (April actions), Auction.com partnership and HomePro rollout for conversion uplift, plus NYSE continued listing notice (April 10) elevating balance sheet/liquidity focus.

What Went Well and What Went Wrong

What Went Well

• Record performance in Renovate: $5.3M revenue in Q1, +29% sequential, with 209 projects; management: “Renovate…a key driver of growth going forward”.
• Cost discipline: total operating expenses fell to $22.0M (-39% YoY), driving a 32% sequential improvement in adjusted EBITDA to -$7.8M; CFO: “significant changes…expected to drive further operating expense reductions throughout 2025”.
• Inventory quality improved: 671 homes at quarter-end with only 13% >180 days and not under contract (vs 22% at YE), expected to support higher margins in Q2.

What Went Wrong

• Top-line and volume pressure: revenue -8% QoQ and -44% YoY; homes sold -9% QoQ and -46% YoY, reflecting prior acquisition cuts and weak transaction volumes.
• Unit economics compressed: contribution profit after interest per home fell to $0.5k (from $5.5k in Q4 and $11.9k YoY), as interest burden and tail inventory weighed; CFO guided improvement in Q2 cohorts but declined to specify targets.
• Liquidity down and listing risk: cash & equivalents declined to $30.8M; the company received an NYSE notice for non-compliance with continued listing standards, intensifying focus on capital markets alternatives and potential restructuring plans if no new capital is raised.

Transcript

Operator (participant)

Good afternoon, and thank you for attending today's Offerpad First Quarter 2025 Earnings Conference Call. My name is Jayla, and I'll be your moderator for today. All lines will be muted during the presentation portion of the call, with an opportunity for questions and answers at the end. I'd now like to turn the conference over to our host, Courtney Reed. Courtney, you may proceed.

Cortney Read (Chief of Staff and VP of Operations)

Good afternoon, and welcome to Offerpad Quarter 2025 Earnings Call. I'm joined today by Offerpad Chairman and Chief Executive Officer Brian Bair, and Chief Financial Officer Peter Knag. During the call today, management will make forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Forward-looking statements are inherently uncertain, and events could differ significantly from management's expectations. Please refer to the risks, uncertainties, and other factors relating to the company's business described in our filings with the U.S. Securities and Exchange Commission. Except as required by applicable law, Offerpad does not intend to update or alter forward-looking statements, whether as a result of new information, future events, or otherwise. On today's call, management will refer to certain non-GAAP financial measures.

These metrics exclude certain items discussed in our earnings release under the heading Non-GAAP financial measures. The reconciliations of Offerpad non-GAAP measures to the comparable GAAP measures are available in the financial tables of the first quarter earnings release on Offerpad website. With that, I'll turn the call over to Brian.

Brian Bair (Chairman and CEO)

Thank you, Courtney. Let's start with a quick look at Q1 results. Then I'll share how our continued efforts are laying the foundation. We are built for today's environment and ready to accelerate as volume returns to more typical levels. In Q1, we met the midpoint of our revenue guidance, driven by a balanced mix of offerings. Our cash offer program performed as expected, while our asset-light services, including the B2B Renovate business, Direct Plus Buyer program, and Agent Partnership program, contributed significantly to the top and bottom line. Highlighting the strength of our Renovate business, we delivered a record quarter generating $5.3 million in revenue, representing an annualized run rate of approximately $20 million. This marks the highest quarterly total since the launch of the product and further solidifies Renovate as a key driver of growth going forward. Today, we're excited to announce a new partnership with Auction.com.

Offerpad Renovate will become a preferred provider of renovation services for buyers on their platform, from local community developers to large institutions. It's a meaningful step forward as we help buyers transform properties into move-in ready homes, expand our renovation business, and deliver greater value to buyers, sellers, and communities across the country. As we scale Renovate and strengthen our core offerings, we're also prioritizing diversification through high-margin revenue streams, streamlining operations, and managing resources with discipline. Together, these efforts are positioning us well to reach positive adjusted EBITDA and drive sustainable long-term growth. The housing market continues to be shaped by sustained macroeconomic pressures that have been building for some time. Elevated mortgage rates and persistent affordability challenges have kept transaction volumes near historic lows, and new tariff developments are adding a fresh uncertainty and anxiety for consumers weighing major financial decisions.

These headwinds are not new. They've been unfolding over an extended period, but their impact is becoming even more visible across the housing sector. Higher borrowing costs, limited affordable inventory, and broader economic uncertainty are all contributing to greater caution among buyers and sellers. Although the environment is directly impacting overall transaction flow, we've maintained a strong focus on managing our top-of-funnel. If demand for the cash offer continues to grow, offer requests rose 33% quarter over quarter, and website traffic steadily increased month over month, showing that homeowners are actively seeking out the certainty and control we provide. The rise in organic consumer activity also helped lower our cost per lead, reinforcing the strength of our model and brand. Our commitment to providing the best way to buy and sell a home has never wavered, regardless of market conditions.

Since 2015, we've built our business around the strength of our foundational cash offer while continually introducing new solutions that give customers more control, clarity, and confidence. That mission continues today, driving a series of purposeful updates aimed at enhancing the customer experience and expanding the value we deliver alongside our agent partners. It starts with how we send our offers. Powered by proprietary data, machine learning, and real-time market trends, our Citrus Value technology generates offer ranges in minutes and allows sellers to schedule inspections on their terms, reducing friction and creating a smoother experience. We've also made the inspection process faster and more efficient, and once the contract is signed, price lock kicks in, our commitment that the offer won't change giving sellers added confidence. After rolling out these improvements in Q4, we saw immediate traction.

That momentum continued into Q1, with thousands of living room appointments, a strong sign our approach is working. While this process has been deployed through direct channels, it's laying the groundwork to extend the same experience to our agent partners, building a framework for better performance, stronger conversion, and product expansion. This is just the beginning, and we're energized by what's ahead. As we enhance our solutions, we're unlocking new ways for customers to take control of their journey and creating even more opportunities for agent partners to thrive alongside us. Before I turn the call over to Peter to cover the financials, I want to take a moment to highlight a recent announcement we're excited about. We welcome Donna Corley to Offerpad

Donna brings nearly 30 years of housing finance experience, most recently serving as Executive Vice President and head of the single-family business at Freddie Mac. She will serve as the Chair of the Audit Committee and as a member of the Nominating and Governance Committee. Her strategic insight and deep financial expertise will be instrumental as we continue to strengthen our foundation and execute on our long-term vision. In summary, we're executing with focus and intention by strengthening our cash offer customer journey, expanding high-margin services, and laying a strong foundation so we're not only operating for today's market, but positioned to accelerate as transaction volumes normalize. With a disciplined approach to operations and a growing set of flexible, customer-first solutions built around our cash offer, we're positioning Offerpad to capture future demand, deliver stronger performance, and drive sustainable long-term growth.

With that, I'll turn it over to Peter.

Peter Knag (CFO)

Thank you, Brian. Over the past several months, we've remained focused on strengthening the business through thoughtful cost efficiencies, operational improvements, and targeted process enhancements. In April, we implemented significant changes expected to drive further operating expense reductions throughout the remainder of 2025. Our refined customer experience process is also accelerating response times, resulting in higher customer engagement and inspection volume. These initiatives support our broader strategy of growing revenue on a more efficient foundation, ensuring financial resilience across a range of market conditions. At the end of the first quarter, we held 671 homes in inventory, with only 13% aged over 180 days and not under contract, an improvement from 22% at year-end. This progress is expected to support higher margins in Q2.

In addition, we have been selectively ramping up acquisition volumes by focusing on targeted buy boxes and stronger market segments, setting us up for increased home sales and better alignment with seasonal trends and market dynamics. During the first quarter, we acquired 454 homes, an 18% increase from the fourth quarter, consistent with our disciplined approach to inventory management. While our cash offer business remains a key driver of revenue, our asset-light services, including Renovate, Direct Plus, and the Agent Partnership program, have become an increasingly meaningful contributor to margin. Over the past year, more than 40% of our contribution profit after interest has come from asset-light services, a trend that continued in the first quarter. First quarter revenue totaled $161 million, in line with guidance, with 460 homes sold.

Revenue declined 8% quarter over quarter, and homes sold decreased 9%, primarily reflecting the strategic reduction in acquisition pace during the middle and latter part of last year. Net loss for the quarter was $15.1 million, a 14% improvement compared to the same period in 2024. Homes sold in the first quarter had an average time to cash of 165 days, consistent with our expectations following acquisition adjustments in the second half of 2024. With the trough of the inventory transition behind us, we anticipate sequential improvements in time to cash throughout the second quarter and into the back half of the year. Gross margin for the quarter was 6.5%, generating $10.5 million in gross profit.

Operating expenses, excluding property-related costs, totaled $16.4 million, a $1.7 million sequential improvement, and an $11.4 million year-over-year reduction, driven by improved advertising effectiveness, expansion of the Agent Partnership program, and ongoing cost management efforts. Through a relentless focus on cost efficiency, we've taken significant steps towards profitability. Over the past 24 months, we have reduced annual operating expenses by approximately $115 million, and we continue to make strong progress in 2025 by identifying and removing additional costs. You should anticipate further improvements based on the actions we executed in April and those still underway as we maintain our discipline focused on cost and process efficiencies. We will provide additional updates on these efforts next quarter. Adjusted EBITDA loss for the first quarter was $7.8 million, a sequential improvement of 32%, or $3.7 million.

As of the quarter end, unrestricted cash totaled $31 million, with total liquidity exceeding $60 million when including the net value of our carried inventory. I also want to highlight that we are making continued progress on capital market opportunities beyond our core asset-backed facilities. With active discussions underway across multiple groups, we remain cautiously optimistic that these conversations will continue to advance. Additionally, to be prepared for the possibility that we do not bring in new capital, we are developing plans for restructuring alternatives and options. We expect these to include more significant cost reductions, product and operational changes focused on reductions in working capital requirements, and other actions to enhance the preservation of cash. Looking ahead, we expect second quarter revenue to be in the range of $160 million-$190 million, with 500-550 homes sold.

We also anticipate sequential improvements in adjusted EBITDA as we continue to drive operational leverage. As we move further into 2025, we remain focused on increasing acquisition activity, continued growth of our asset-light lines of business, maintaining disciplined cost management, and positioning Offerpad for long-term stability and growth. Thank you. We will now open the call for questions.

Operator (participant)

At this time, if you would like to ask a question, it is star one on your telephone keypad. If for any reason you would like to remove that question, it is star two Again, to ask a question, it is star one As a reminder, if you're using a speakerphone, please remember to pick up your headset before asking a question. All questions are limited to one question and one follow-up, after which you may re-enter the queue for more questions. I'll pause briefly here as questions are registered. Our first question comes from Nick Jones with the company Citizens Financial Group. Nick, your line is now open.

Nick Jones (Analyst)

Great. Thanks for taking the questions. I have two. I guess the first one on the acquisition pace of homes, kind of given the seasonality of the industry, as we try to model out the rest of the year and try to kind of think how you would strategically acquire homes, is it, I mean, should we be kind of assuming that the bulk of the acquisitions are going to kind of happen early into Q2, slow down into Q3, and then pick back up again in Q4 given the seasonal pattern and wanting to pick things up when they kind of are typically lower? I have a follow-up on kind of private listings.

Peter Knag (CFO)

Sure. Hey, Nick. There are really two dynamics going on. Yes, of course, we expect that there is seasonality and that will impact the volumes to some extent. The second is, as we have discussed in prior calls, we are ramping up our—we went intentionally down to lower acquisition volumes in third and fourth quarter. While we did a number of things, including some operational changes, as we move out of that, we have been acquiring now in first quarter at higher volumes. You can see in the guidance that those cohorts, some of the homes in those cohorts, will convert into sold homes in second quarter, and we expect that trend to continue.

Our expectation is we continue, as we've talked about before, we continue to see 1,000 homes per quarter as a North Star, alongside continued cost outs and alongside growth in our asset-light services that altogether will take us towards EBITDA profitability as we move through the next few quarters. Just to get back to your original question, yes, we do expect there to be increased volumes as we move through the year.

Brian Bair (Chairman and CEO)

I'll just come in and say, from a market and real estate perspective, we're still selectively buying right now. We're still seeing affordability concerns, things we've talked about from the affordability, but buyer demand just in general. We are looking for homes in the interior that still have pockets that we're seeing good transaction volume in those areas.

Some of the outlying areas, you're seeing very, very low transaction volume and buyer demand. We're selectively—obviously, some markets are better than others. In each market, we're looking for pockets where we're seeing decent activity on the market, transaction activity, that is.

Nick Jones (Analyst)

Great. Thanks. That's really helpful.

Operator (participant)

The next question comes from Dae K. Lee with the company J.P. Morgan. Dae, your line is now open.

Dae K. Lee (Equity Research Analyst)

Great. Thanks for taking my questions. I have two as well. I guess on the first one, given your comments about selectively accelerating acquisition in certain markets and combine that with, I feel like unpredictability of the market has been the biggest challenge so far. Does your acceleration comment basically indicate you kind of feel like this current environment is stable and that's what you expect to play out for the remainder of 2025? Secondly, Peter, I'm sorry if I missed this because my call dropped, but could you talk a little bit more about the changes you made in April and how we should think about the financial impact of those changes relative to the magnitude of the changes you made in the past?

Peter Knag (CFO)

Yeah. Do you want to

Brian Bair (Chairman and CEO)

—yeah, sorry. Sure.

Peter Knag (CFO)

Do you want me to—so I'll start with the April action work. I don't have a lot more to add, Day, to that comment and the prepared remarks. I do expect that next quarter, we will have more information on cost outs. What I'd say is the cost outs continued similar to what we've done last year, just not ready to talk about the magnitude.

Brian Bair (Chairman and CEO)

Yeah. I think from the perspective of ramping up acquisitions as we talk through this, I think there's a combination of different things, is that there's still a lot of volatility in the market. There's no question. We are seeing—we've been, as we talked about in previous calls, really disciplined about when and how we're going to buy homes. Obviously, what gets affected by that is the amount of volume that we buy.

We are staying disciplined, but we are seeing more and more opportunity to buy homes at the risk metrics that we feel are right for this market. We are not just seeing this from our direct channels. I think we are seeing a pretty good increase in traffic coming to us wanting to buy their home, but also from our agent partnership channel. More and more agents are bringing us their home before they hit the market for us to look at acquiring. We are seeing opportunities. We are staying disciplined. I think from a consumer standpoint, from a seller, as homes sit on the market longer and as they are seeing more signs come up in their neighborhood, our option is obviously they are going to start with us or come back to us when they see there is more adversity out there in the market. I think it is a combination of that.

We're also, again, being smart about what we're buying in the pocket. I think the volume is from more opportunities that we're seeing. Continue to stay disciplined, but also really getting comfortable with the pockets in some of these markets that we're buying, feeling good about what we're buying in those areas.

Dae K. Lee (Equity Research Analyst)

Okay. Just one follow-up on that, if I can. When you say that, are you guys—or should we assume your contribution margin targets? Where would you land within that contribution margin target as you accelerate your acquisition volume? Is it still going to be between the 3%-6% range, or do you expect to be higher in that range given some of the volatility and your risk appetite right now?

Peter Knag (CFO)

Yeah. We're moving up. I mean, we can see—as you know, we have strong visibility three to four months ahead, just based on how our products cycle through in the process. We've been through a trough where in first quarter, we took down our tail—we took down the number of 5 % of tail homes very significantly. We can see the contribution margin will increase as we move into second quarter. We have a higher percentage of more recent purchase homes in our cohorts that are driving our contribution margin. The number—I'm not ready. We're not going to give specific guidance on contribution margin percentage. What I can say, Dae, is we expect contribution margins to move back towards what we saw in, say, first quarter, second quarter of last year.

Operator (participant)

Our next question comes from Ryan Tomasello with the company KBW. Ryan, your line is now open.

Ryan Tomasello (Managing Director)

Hi, everyone. Thanks for taking the questions. First one for Brian, just high level with spring selling season in full swing. I was hoping you can just provide some context on just what you're seeing generally in terms of supply demand across your key markets, if you're noticing any imbalances beginning to materialize just from the rising inventory we're seeing in certain parts of the country. As it relates to Offerpad, just how you're thinking about managing risk here, just given the potential for maybe a choppy selling season and outsized seasonality into this lower part of the back half of the year.

Brian Bair (Chairman and CEO)

Yeah. Hey, Ryan. Yeah. We continue to see active inventory increase in most every market that we're in. I think the last data that I saw, markets like Phoenix have over 25,000 or 26,000 active listings right now. There's just not—from affordability, there's a lot of homes and not enough buyers. Coming back to kind of what I said before, we're being very selective in areas that we are—that we're seeing that's close to either jobs and schools, those areas that you're seeing. There's still transactions happening. You just got to know where they're happening at and where people want to live. There's a lot of choices for people to look at in the market right now if they want to buy.

The other thing that we're doing is we're leveraging our renovation more and more as inventory is on—there's more inventory on the market, which means we have more competition. We're going to make sure our house is a little more upgraded and more desirable than the next house across the street. That's always something with where we're at right now, that renovation, you can always really maximize from some of your results on that side of it. From a risk perspective, overall, it's, again, being very selective, staying disciplined with what ROI we need to expect in the markets, but also being disciplined just overall of the comparables that are out there because in this environment. The other thing that's been—the tariffs have really caused uncertainty as well.

As you go through that, if there was not enough uncertainty, this tariff over the last few weeks is causing more uncertainty just in the market. We are definitely being cautious. That is why some of the volume and what we are seeing, we are still going to be selective of what we are buying. I am really, really liking what we are buying right now and what we are seeing in some of the performance. Those move through some of our legacy inventory. On the tail, as we start replacing that with the homes and being selective of what we are buying, I think we are going to be positioned well as far as what our portfolio looks like.

Ryan Tomasello (Managing Director)

Appreciate that. Just follow-up for Peter, I guess. As we think about the 1,000 homes a month—I'm sorry, per quarter—North Star that you're talking about, is that a level that you believe is enough to support cash flow break-even? As you think about the pace of acquisitions ramping over the course of the year, do you feel like 1,000 homes is something you could potentially hit this year? Big picture, just trying to understand what is a reasonable timeline for cash flow break-even with your acquisition. Thanks.

Peter Knag (CFO)

Yeah. Yeah. Sure. Yes, again, cash flow break-even driven by low overhead, of course, driven by a higher mix of our higher margin asset-light services. Yes, we think that directionally, 1,000 homes per quarter, along with those other dynamics, is where even cash flow break-even in positive will occur. We're not guiding to the end of the year, but we do expect volumes to increase as we move across the year, not ready yet to guide whether we hit 1,000 by the end of the year.

Brian Bair (Chairman and CEO)

I think, Ryan, obviously, there's been a lot of challenges this last few years in real estate with affordability and what we've seen with mortgage rates and just across the board. I'll tell you the thing that I have been with all negative, there's some positive.

The time and effort that we have really had to focus on our other asset-light channels, and where I think as we're pivoting where the world, which has always been our goal, is that the world doesn't look at us only as an iBuyer that's going to pay cash for their home, but really as a solution center. The cash offer is the foundation of everything that we do, but allowing others to plug into that foundation. Obviously, sellers come to us every day wanting us to buy their home. Some of those sellers, our cash offer, especially in this environment, might not fit for what they need.

Then giving them that listing opportunity with some of our agent partners and/or with our direct plus people, if it's a home that we don't want to buy, potentially there's one of our other investor partners that wants to buy off our platform. As of right now, everyone, because of transaction volume and the uncertainty of the market, obviously, everyone is probably at their lowest levels ever. As things start to normalize with all the work that we have done and all the people that are using our platform right now, and I should say using that are familiar or have signed up with that, I think more and more of our business is going to be coming from our asset-light channels, which is really exciting.

I think that will be a—what I'm hoping is that we can, in a very short period of time, it'll talk about not buying 1,000 homes at this ROI is going to turn into how many customers that we convert to one of our products. We're making really, really good progress on making that happen.

Operator (participant)

Our next question comes from Michael Engl with Goldman Sachs. Michael, your line is now open.

Michael Engl (Analyst)

Great. Good afternoon. Thanks for the question. Just as a follow-up to that, Brian, the company had mentioned that 40% of contribution margin after their interest this quarter came from asset-light services. I was just wondering if you could talk about the biggest contributors there. Is that 40% more of a function of the fact that those dollars were just small in the quarter, or is 40% a good framework to think about where you want to be long-term as it relates to those asset-light services? As a follow-up about the product changes that may potentially occur to reduce working capital requirements in the instance that there is not more capital brought in, could you just give us a sense of which areas of the portfolio that you would de-emphasize? Thank you.

Brian Bair (Chairman and CEO)

Sure. I think that—

Peter Knag (CFO)

yeah, I'll take it first. I'll start with the—look, what we said in the prepared remarks is that we're developing a plan, and that's going to involve greater cost cuts. Yes, it will also involve a shift in how we operate, including from a product perspective. With the goal of taking down working capital and ultimately the goal of preserving cash, we're in the process of developing that plan. We're not prepared to give more specifics, but we are focused on being prepared to execute that way.

Brian Bair (Chairman and CEO)

I think from the other—there's no question with the market right now, the amount of homes that we're buying, our asset-light services is a good chunk of that.

I will tell you, really, what we are pushing for is that we want more and more of what we're going to do on the asset-light stuff. I'd love to get to a point it's 50/50 from the asset-light services. I'm talking at large scale because what we want to do is we want to be focused on what is the right—whether our customer is B2B or it's a B2C customer, what is the right product that that customer needs that we can provide them that service to do, and we can make fees from that service. I do think in just—we are getting really, really good momentum with our Renovate side. I always will premise that even in this environment, we're continuing to see really rapid growth. We're excited about our partnership that we just formed with Auction.com.

I mean, they're a powerful website that has thousands and thousands of users that buy off their platform that potentially will use our renovation services. What I was talking about before is that positioning our company for long-term growth. There's nothing we can do about the macro world now. We're going to control everything that we can control and then position it well. That is even to follow up to what Peter said. For us to be able to leverage or to maximize more of our asset-light services in times like this is fantastic. That's one of the reasons we built Offerpad was if there's ever a time that cash offers, we don't want to buy home cash, we could list it. If the listing's not right, then one of our investors could buy it.

It is really just a flywheel of different opportunities that we could do. Obviously, we are still going to be selective of what we are buying on the cash offer side. If it does not work, we are going to provide listing opportunities to that customer. If it does not work or our cash offer does not work, we are going to get them connected with another investor that potentially would want to buy that home off our platform. I am excited about what we are building out there for sure.

Michael Engl (Analyst)

Great. Thanks, Brian. Thanks, Peter.

Brian Bair (Chairman and CEO)

Yeah. Thanks.

Operator (participant)

Our next question comes from John Collins with Jefferies. John, your line is now open.

Vincent Kardos (Equity Research Associate)

Hey, guys. Thanks for taking the question. This is Vincent Kardos on for John at Jefferies. Two for us, please. You mentioned making the inspection process faster and more efficient. Curious to hear a little bit more about how you're doing that and the steps you're taking and how the steps you're taking should be expected to hit the P&L. Following up a bit on some of your earlier comments about Renovate, maybe just talk a bit about the margin progression for that business as it grows, any impact you're seeing on margins there from tariffs so far, and whether growing that business at the same pace going forward would be realistic if we were to see a major uptick in the cost of building materials from these tariffs. Thanks.

Brian Bair (Chairman and CEO)

Yeah. I'll take the second one. As far as the—we're not seeing anything as far as margins on the Renovate side as far as tariffs. It's obviously very early on that end. The idea of all of our Renovate business is that our partners could plug into our renovation operations that we use when we buy homes on our own behalf. We're not seeing a lot of tariff impact with that yet. Not to say we won't see it, but as of right now, we're not seeing a lot of impact. I think that's pretty similar to what we're seeing on the Renovate side. The idea is that they can plug into our renovations and get the costs and time and efficiency.

With the idea of, "Well, we're going to treat that renovation just like we own that house ourselves with the same renovation teams." That has been really good from a cost perspective to keep their costs low, our costs low, and keep our efficiency to where it's at. Anything you want to on the margin side, Peter, you want to comment on or?

Peter Knag (CFO)

No, no. I mean, I think it's 25. We've said before it's 20-30% margins. And importantly, as the business is growing, we're maintaining those margins to really good support business for our cash offer and also standalone business.

Brian Bair (Chairman and CEO)

Yeah. To your first question, this has been really interesting because when people are coming to us, where it used to be, "Where's the best option? I can make the most money for my home in normal times or sell my house fast," or these things, right now, we are seeing when people are coming to us, timing is everything for them. I keep saying the seller that comes to Offerpad today is a much, much different seller than just at this moment in time that came a couple of years ago. We have to meet them where they want us to meet. One of the things that we're doing with, for example, for our inspection process is they're now able to—they'll instantly get their range offer or within minutes, get their range offer of what that house with a medium price.

If it fits into what works for them in that price, they can schedule an inspection on their timing. What we are also doing is that we are giving them multiple times. It is not the old way we would have one inspection. If that block was booked, they would have to choose another inspection. What we are doing is we are leveraging internal and external talent to make sure that we are working on their schedule. We get into that. If they want it tomorrow at 2:00 P.M., we are going to figure out how to get into that house tomorrow at 2:00 P.M. We are seeing a very, very high-engaged customer and meeting them where they want. We are seeing our conversion go up from that side as well.

Operator (participant)

Again, if you would like to ask a question, it is star followed by one on your telephone keypad. Again, that is star followed by one to ask a question. That will conclude today's conference.