Growth Outlook
Q: Do you expect growth to continue, and what factors will influence it?
A: We feel very bullish about our continued growth on both a premium basis and unit basis. We have several levers, including rolling back non-rate actions and increasing media spend as long as it's efficient. We're about 10 points better than our target 96 combined ratio, giving us room to maximize growth.

Expense Ratios and Margins
Q: Are expense ratio improvements structural or cyclical?
A: The figures have fluctuated depending on circumstances. We're investing to reduce expenses, including loss adjustment and non-acquisition expenses, to offer competitive prices. In March, we spent the highest amount ever on media, and we'll continue to spend as long as it's efficient.

Retention and Competition
Q: How will you maintain retention amid competitive pressures?
A: Retention is our holy grail. We feel good about our trailing 12 months, though our 3-month retention is flat. We'll focus on having more stable and competitive rates to prevent customers from shopping elsewhere. We'll continue to focus on new business, renewals, and providing great service.

Capital Adequacy and Property Exposure
Q: Can you support growth given capital requirements, especially with increased property exposure?
A: We are in an incredibly comfortable capital position. We're growing in non-volatile states and shrinking in volatile ones to manage exposure. Our capital levels allow us to grow as fast as we can while maintaining our margins.

Investment in AI and Technology
Q: How are you investing in technology and AI to improve efficiency?
A: We've been investing in machine learning and AI for over a decade. We have over 100 different models, including many in generative AI. We're excited about the efficiencies these technologies will bring across every aspect of our company.

Loss Frequency Trends
Q: What is driving recent favorable frequency trends?
A: Factors include our self-imposed underwriting restrictions, mix differences, mild weather, and benefits from Florida legislation. However, it's hard to pinpoint exact causes, and we prefer to look at the trailing 12-month frequency over prior.

Robinsons Segment Growth
Q: How does growing the Robinsons segment affect your business?
A: We're attracting more Robinsons through bundled offerings and enhanced digital tools. Retention is much higher for Robinsons due to additional products like auto, home, and umbrella.

Commercial Lines Growth
Q: What is the outlook for commercial lines growth?
A: We are excited about our commercial lines growth, with new product models and expansion. Business market tiers like small fleets have tripled over the last five years. Adoption of usage-based insurance by our commercial auto contractor customers has doubled.