Market Outlook and Profitability
Q: How do you view the market outlook and Rocket's profitability?
A: Despite a tough market with rates moving unfavorably and lower mortgage applications , management believes the dynamics are favorable for Rocket regardless of market size, whether it's a $1.5 trillion or $2 trillion TAM. They highlight their ability to take share in any market and note that higher rates could benefit Rocket due to their capitalization levels, liquidity, and investments in technology. They expect volume to increase in Q2, driven by accelerating market share gains.

Margins and Market Share Growth
Q: Can you expand on market share growth drivers and margin outlook?
A: Management believes they can accelerate share growth through innovation, internal focus, and improving their top of funnel. Gain on sale margins are expected to continue expanding from last year's levels. The 311 basis points margin in Q1 was extremely healthy but included idiosyncratic factors like strong demand for closed-end second products and better-than-expected secondary execution. While these factors may not continue, they believe margins will generally expand due to capacity coming out of the industry.

Expense Management and AI Investment
Q: What are your updated thoughts on expense management amid higher rates?
A: Management emphasizes that profitability and efficiency are crucial and that they are leveraging savings to invest in growth. They highlight their AI strategy designed to create operating leverage, allowing them to grow capacity without increasing headcount. They see this as a capacity gain, enabling them to handle significantly more originations than last year's $79 billion without adding staff.

Servicing Portfolio Acquisitions
Q: Can you provide details on recent servicing portfolio acquisitions?
A: Management views servicing assets as strategic, offering double-digit returns. They are confident in their ability to recapture clients from acquired portfolios. They are actively bidding on higher weighted average coupon assets, which are more interesting to them due to opportunities like closed-end seconds and potential cash-out refinances. They plan to continue focusing on and being active in acquiring servicing portfolios.

AI Investments and Competitive Advantage
Q: How does Rocket's AI investment improve origination and differ from competitors?
A: Management highlights that their AI strategy, through Rocket Logic, brings transformative benefits like efficiency, speed, and enhanced client experience. They have saved 170,000 hours per year, improved first call resolution by 10%, and achieved turn times 2.5x faster than industry. They believe success in AI requires data at scale and significant investment, which positions Rocket favorably against competitors. They are increasing investments, adding industry leaders like Alex Rampell to their Board and hiring a new CTO.

Purchase Market Share Growth
Q: How are you addressing challenges in growing purchase market share?
A: Management is making purchase a strategic focus, dedicating more resources and organizing dedicated teams. They've integrated ecosystem assets like Rocket Money, Home Search, and their Servicing Portfolio to engage clients throughout the homeownership journey. They're investing in AI to take a leap forward and are considering both organic and inorganic opportunities to win in the purchase market.

Bank Partnerships Opportunities
Q: Are you exploring partnerships with banks to access their customers?
A: Management cannot comment on specific conversations but acknowledges opportunities to create value through partnerships. They note that banks are trying not to do mortgages, which presents interesting possibilities for Rocket.

Freddie's Proposed Second Lien Program
Q: How do you view Freddie's proposed second lien program as a growth opportunity?
A: Management supports more liquidity in the mortgage space but notes they have already developed a strong closed-end second program with significant capital and underwriting standards. They are not relying on Freddie's proposal but see any additional liquidity as positive. They emphasize creating products relevant for the current market and anticipating client needs.