Q4 2024 Earnings Summary
Reported on Jan 28, 2025 (After Market Close)
Pre-Earnings Price$97.32Last close (Oct 30, 2024)
Post-Earnings Price$97.32Open (Oct 31, 2024)
Price Change
$0.00(0.00%)
- Leadership committed to returning to Starbucks' core identity, focusing on offering the finest coffee and a welcoming coffee house experience to drive customer loyalty and growth.
- Investing in partners (baristas) to provide exceptional customer service, making Starbucks the best job in retail with meaningful career growth and industry-leading benefits, leading to improved service and customer satisfaction.
- Simplifying operations and enhancing marketing strategies, including refining Mobile Order & Pay, addressing staffing and bottlenecks, simplifying the menu, and reintroducing Starbucks to all customers to drive sales growth.
- Declining customer visits due to perceptions that Starbucks has drifted from its core and made it harder for customers, leading some to visit less often and impacting financial results.
- Operational challenges such as staffing issues, bottlenecks, and complexity for baristas, which may adversely affect customer service and satisfaction.
- An overly complex menu and pricing architecture, as well as issues with Mobile Order & Pay overwhelming the café experience, may hinder customer engagement and growth prospects.
| Metric | Period | Guidance | Actual | Performance |
|---|---|---|---|---|
G&A Expenses | Q4 2024 | Expected to remain closer to 6% of revenue in the second half of FY 2024 | 644.7 million, which is ~7.1% of revenue (9,073.9 million) | Missed |
- Earnings Call Summary
Q: What were the main points from the SBUX earnings call Q&A?
A: Unfortunately, the documents do not provide any information about the SBUX earnings call Q&A session.