SoundThinking - Q4 2023

Transcript

Operator (participant)

Good afternoon and welcome to SoundThinking's fourth quarter and full year 2023 conference call. My name is Paul, and I will be your operator for today's call. Joining us are SoundThinking's CEO Ralph Clark and CFO Alan Stewart. Please note that certain information discussed on the call today will include forward-looking statements about future events and SoundThinking's business strategy and future financial and operating performance. These forward-looking statements are only predictions and are subject to risks and uncertainties and assumptions that are difficult to predict and may cause the actual results to differ materially from those stated or implied by these statements. Certain of these risks and assumptions are discussed in SoundThinking's SEC filings, including its registration statement on Form S-1.

These forward-looking statements reflect management's beliefs, estimates, and predictions as of the date of this live broadcast, February 27, 2024, and SoundThinking undertakes no obligation to revise or update any forward-looking statements to reflect events or circumstances after the date of this call. Finally, I would like to remind everyone that this call will be recorded and made available for replay via a link available in the investor relations section of the company's website at ir.soundthinking.com. Now, I would like to turn the call over to SoundThinking's CEO Ralph Clark. Sir, please proceed.

Ralph Clark (President & CEO)

Good afternoon and thank you for joining us today. Alan and I have a lot to cover in today's earnings call, so we're going to go ahead and get started. Fiscal 2023 was significant for us, starting with our transformational rebrand to SoundThinking and the introduction of our SafetySmart platform that includes a suite of complementary solutions that are extremely powerful. The SafetySmart platform clearly signaled our broad ambitions to move beyond the acoustic gunshot detection space, primarily focus on domestic law enforcement, and to embrace new solutions with new commercial vertical markets and new buying centers.

Two very important developments that capstone that 2023 transformation journey are the closing of a greater than $13 million CaseBuilder deal with New York City Department of Corrections that we expect to grow to be worth approximately $18 million, in addition to our entry into the $25 billion weapons detection space with our strategic acquisition of SafePointe. Accordingly, we believe our market opportunity has significantly increased yet remains largely underpenetrated and is incredibly attractive. Our proven ability to execute at scale as the company approaches $100 million in revenue with over 300 employees is encouraging as a proof point that we are up to the challenge to drive long-term profitable growth.

Our relentless focus on product innovation and quality, combined with our passion for the customer in developing deep trusted partnerships, provide an important opportunity to make an impact on making the world a better place and doing work that matters. Turning to Q4 2023 financial performance, our revenues increased 24% to a quarterly record of $26 million from the prior year's $21 million in Q4 2022. Adjusted EBITDA came in at $4.8 million or 18% of revenues compared to $4.3 million or 20% of revenues for Q4 2022. ShotSpotter went live with six new cities, including our third international deployment with a go-live in the city of Montevideo, Uruguay, along with three expansions for the quarter. Q4 2023 also saw SafePointe deployments on over 30 lanes.

In addition to the CaseBuilder New York City Department of Corrections deal, several other projects were kicked off for CaseBuilder, CrimeTracer, and ResourceRouter. Revenues for the full year increased 14% to a record $92.7 million with $14.3 million of Adjusted EBITDA or 15% of revenues. ShotSpotter finished the year with 25 new cities, 19 expansions, and 155 miles taken live in a year. Our ShotSpotter go-live cadence represented a greater than 50% increase from last year. Overall, we had another strong year with 107 new miles booked and 77 subscription renewals, with 37.5% of those bookings representing multi-year agreements. Of note was the exceptional performance of our Tier 4, Tier 5 initiative, which represented almost 20% of the domestic new miles booked in 2023.

We view this specific vertical as a significant untapped TAM expansion opportunity and are keenly focused on continuing to build upon the successful inroads we've made in this largely untapped segment. We believe our customer retention results remain best in class for an operating SaaS company. In 2023, we're able to realize approximately only 1% of GAAP revenue attrition. As I reported in our last earnings call, our customer success organization, robust customer onboarding program, world-class Net Promoter, collaborative process, and score of 64% are central to our customer retention strategy. In addition to helping drive positive outcomes that promote stickiness, it also contributes to a strong sales and marketing spend of only $0.52 for a dollar's worth of annualized contract value for 2023. Now, many of you have probably been following the news coverage of our situation in Chicago.

We're very pleased to report that we reached a compromise with Brandon Johnson in order to prevent a disruption in the critical ShotSpotter service that was scheduled to end on February 16th when the then current term expired. ShotSpotter has been serving the city of Chicago and its residents for over seven years, and we believe the impact of pulling the plug in February would have been less than optimal for everyone involved. The now executed contract extension has a term that ends in September, which provides Chicago with service through the historically challenging summer months of gun violence and both the Democratic National Convention and the Republican National Convention. There is an additional two months of reserve term that effectively carries the contract extension through November 22, 2024.

We're incredibly inspired and grateful to have seen the large and vocal outpouring of support for the ShotSpotter solution received from local press, downtown business interests, older persons, and the Chicago Police Department, and most importantly, community members residing in our collective coverage areas. These residents have responded with an 85%+ favorable rating for ShotSpotter, according to a polling research poll we commissioned in January of this year. We intend to use the remaining time of the Chicago contract extension to continue our work with the Chicago Police Department on tracking and reporting out data and metrics, as well as building upon and galvanizing the support we've seen over the past two weeks. We believe this will provide a compelling case to support CPD's continued use of this critical tool and hope the business case will be considered in Chicago's go-forward plans.

Now, despite some limited headwinds from our Chicago situation, we believe our overall SafetySmart platform demand drivers and funding sources remain strong. There are increasing demands on cities to deal with elevated violent crime in a transparent fashion while many agencies are materially under-resourced headcount-wise. As a reference point, we published over 330,000 gunshot alerts in 2023. An overwhelming percent of those alerts did not have a corresponding 911 call, which hobbled the efforts of any agency to respond to and investigate criminal gunfire as well as save lives. Given these demand drivers and the constructive funding environment, we continue to be bullish on our ability to drive profitable growth for the foreseeable near and medium term. We recently brought on significant senior leadership talent to help us scale over the next several years, and we continue to innovate across our suite of proprietary technology solutions.

We're establishing 2024 revenue guidance at $104-$106 million. Supporting that outlook is $95.4 million of annual recurring revenue as of January 1, 2024, combined with $6 million of booked professional services revenue through our technologic division and their work with both NYPD and New York City Department of Corrections. This then totals $101 million. The remaining $3-$5 million of revenue we expect to come from new sales of solutions from our SafetySmart platform that has $45 million in growing pipeline. We intend to continue to execute on top-line growth while being prudent in managing expenses to ensure we are delivering cash flow back to the business to continue to improve our balance sheet. And with that, let me turn the call over to Alan.

Alan Stewart (CFO)

Thank you, Ralph. I'll cover highlights for both Q4 and 2023 as a whole. In Q4, we went live in six new cities, one of which was international in Montevideo, Uruguay, and expanded with one commercial security customer. We also expanded with two current ShotSpotter cities and achieved revenue growth of 24% compared to the fourth quarter of 2022. We did lose two small customers with less than two miles of coverage in total. That said, our 2023 GAAP revenue attrition net-to-price increases was still only 1% for the fourth year in a row. We also went live with three CaseBuilder customers, including the long-awaited but large contract with New York City Department of Corrections, currently worth over $13 million. We expect this to be worth approximately $18 million in total later this year to cover the six years of the contract.

We are also pleased to report that we had total bookings for the year of over $70 million across our various solutions. Let me provide more details on the quarter, and then I will share some thoughts around 2023 and guidance for this year. Fourth quarter revenues came in at $26 million, an approximately 24% increase over the $21 million in the fourth quarter of 2022. Revenues increased primarily due to the increase of our deployed miles year-over-year, as well as revenue growth from our expanding SafetySmart platform products. Gross profit for the fourth quarter was $15 million, or 58% of revenue, a 26% increase over the $11.9 million, or 57% of revenue for the prior year period. Gross margin for the fourth quarter was higher than the prior year period as our revenue base rose.

Our net income for the fourth quarter was $3.6 million, or $0.29 per share, on a 12.7 million weighted average shares outstanding on a basic basis and $0.28 per share on a 12.9 million weighted average shares outstanding on a diluted basis. This compares to a net loss of $1 million, or $0.09 per share, on a 12.2 million weighted average shares outstanding on both a basic and diluted basis for the prior year period. In Q4, our expenses for the quarter were reduced primarily due to a reduction in the contingent consideration liability related to both Forensic Logic and SafePointe earnouts of approximately $4.8 million, as the related revenues in 2023 were lower than expected, and we reduced the expected future revenues for SafePointe. Adjusted EBITDA for the fourth quarter was $4.8 million, an increase from the $4.3 million in the fourth quarter of 2022.

As a reminder, Adjusted EBITDA is calculated by taking our GAAP net income or loss and adding back interest, taxes, depreciation, amortization, stock-based compensation, and acquisition-related expenses, including adjustments to our contingent consideration liability related to earnouts. Our operating expenses for the fourth quarter were $10.6 million, or 41% of revenue, versus $11.9 million, or 57% of revenue in the fourth quarter of 2022. Breaking down our expenses, sales and marketing expenses for the fourth quarter were $7.4 million, or 28% of total revenue, versus $5.7 million, or 27% of total revenue for the prior year period. We continue to focus on investing appropriately to grow our sales and marketing capabilities for all of our products. These investments are important for our continued growth, and we are seeing success as we continue to build our sales pipeline and expand our marketing efforts.

We continue to focus on maintaining high levels of customer satisfaction, which helps keep our attrition rate low. Our R&D expenses for the fourth quarter were $3.2 million, or 12% of total revenue, compared to $2.5 million, or 12% of total revenue for the prior year period. We continue to invest in increasing the functionality of all of our products. G&A expenses for the quarter were $4.8 million, or 18% of total revenue, compared to $4 million, or 19% of total revenue for the prior year period. G&A expenses in absolute dollars were reduced due to the $4.8 million reduction in the contingent consideration liability related to the Forensic Logic and SafePointe acquisitions. Our revenue results for 2023 were $92.7 million, an increase of 14% from 2022.

The increase was primarily due to revenues related to significant expansion in customers using our gunshot detection solutions, having added 25 new customers, expanding in 19 customers, and going live in over 155 miles during the year. There was a slight addition of revenues from our new New York City Department of Corrections contract and SafePointe for less than $2 million combined. Gross profit for 2023 was $52.7 million, or 57% of revenue, versus $46.8 million, or 58% of revenue for the prior year. Our net loss for 2023 was $2.7 million, or $0.22 per share, based on 12.4 million weighted average shares outstanding on both a basic and diluted basis. This compares to net income of $6.4 million, or $0.52 per share, based on 12.2 million basic weighted average shares outstanding and 12.3 million weighted average shares outstanding computed on a diluted basis for the prior year.

Adjusted EBITDA for 2023 was $14.3 million, a reduction from the $15.9 million in 2022. Our revenue retention rate remained positive at 107% in 2023, down from 124% in 2022. Additionally, our sales and marketing spend per dollar of new annualized contract value for the next 12 months was $0.52 per dollar in 2023 versus $0.40 per dollar in 2022. Deferred revenue as of December 31st was $41.9 million versus $43.7 million at the end of 2022. We ended Q4 with $5.7 million in cash and cash equivalents, similar to the $5.8 million at the end of the prior quarter. At the end of 2023, we had $7 million of debt outstanding related to the partial funding of our SafePointe acquisition and approximately $18 million available on our line of credit if we ever need it.

Our annual recurring revenue started on January 1st, 2024, was $95.4 million compared to $79.7 million that we started with in 2023. Our revenue guidance for 2024 is $104-$106 million. As Ralph explained, and to provide a bit more detail as to how we got to that range, the following may be helpful. We start with slightly over $95 million in ARR. We then add and already booked $4 million of professional services from our technology solutions division in support of ongoing New York City projects, and then $2 million of professional services related to the CaseBuilder deployment for the Department of Corrections. This gets us to a preliminary total just over $101 million.

We expect to recognize another total $3-$5 million of revenue from a cumulative 2024 pipeline of greater than $44 million from domestic and international ShotSpotter, SafePointe, CaseBuilder, CrimeTracer, and ResourceRouter bookings to get to our $104-$106 million GAAP revenue guidance. We are also providing guidance for our 2024 adjusted EBITDA. We expect our adjusted EBITDA to be higher than the 15% we achieved in 2023 and are raising our guidance range to between 18% and 20% in 2024. Now back to Ralph for some final thoughts, and then we'll be happy to take your questions.

Ralph Clark (President & CEO)

Thanks, Alan. Let me take a moment to thank my fellow colleagues and partners for a truly remarkable 2023. We are all committed to and excited about continuing to build and service safer communities and gathering places globally. Operator, I think we're now available to open it up for questions.

Operator (participant)

Thank you. We'll now be conducting a question-and-answer session. If you would like to ask a question, please press star 1 on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star 2 if you'd like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. One moment, please, while we pull for questions. Thank you. Our first question is from Richard Baldry with Roth Capital. Please proceed with your question.

Richard Baldry (Managing Director, Senior Research Analyst)

Thanks. My understanding on the SafePointe is, per lane, it might be about a 1-3 economic ratio versus your traditional ShotSpotter or gunshot detection. So if you added 30 lanes in the quarter, that'd be like adding another 10 sq mi. Can you go over my math and I make sure I'm right? And then the reason I'm asking is, that would argue if that was a run rate, you're adding 40 a year-ish to what your 100-150 recently had been. It's a pretty significant new growth engine for you now. Is that 30 lanes sort of an outlier? Is it something that's going to bounce around a little bit as you sort of get your legs under yourselves with that? How do we think about the sustainability of that type of an execution? Thanks.

Alan Stewart (CFO)

Yeah. So this is Alan. I'll start, and then Ralph, you can add additional comments or thoughts too. The average price on a lane is somewhere between $17,000-$20,000, so your numbers are pretty close. We have gotten some traction fairly well in the last quarter, and we do expect that as we continue to add capability, both sales, marketing, and deployment as well, that will expand as we go into 2024. From a profit standpoint, each one of those lanes costs less than 50% of the actual price per lane, so we would expect that the gross margins to be significant as well.

Richard Baldry (Managing Director, Senior Research Analyst)

Can you talk about the pipeline or the sustainability, maybe, of what you've seen so far? It seems to me some of the applications that can support are pretty large-scale deployments, not just hundreds, possibly thousands. Where are you looking at starting small, where elephant hunting concept comes in, sort of overall how you're feeling about the opportunity there?

Ralph Clark (President & CEO)

Yeah. Rich, this is Ralph. Is that question specifically to the SafePointe pipeline?

Richard Baldry (Managing Director, Senior Research Analyst)

Yes.

Ralph Clark (President & CEO)

Or in general? Yeah. So I think it's worth noting that we have an overall pipeline of about $45 million or so, and it's growing. About $10 million or so of that pipeline is associated with SafePointe, and it's growing every single day as we put kind of more marketing resources around kind of discovery opportunities. I think our go-to-market motion strategy is really around kind of land and expand, very similar to our experience with ShotSpotter, is to kind of get some lanes going, kind of show efficacy, and then work with those corporate customers, typically, to expand our lane penetration within a physical enterprise and within a broader enterprise. So that's the strategy.

Richard Baldry (Managing Director, Senior Research Analyst)

Great. In terms of the step up to go lives on the traditional gunshot detection to 155 in 2023, that had been around 100 before at its all-time highs. Do you feel like that's depleted anything, depleted your pipeline near-term at all, or do you feel like that's beginning to see sort of a step up in broader demand, that that might not prove to be an outlier number? Thanks.

Ralph Clark (President & CEO)

Sure. This is Ralph again. So I think it's worth noting for the, I think, past few years, it's been 200 miles kind of per year kind of cadence for go live. I think last year was an exceptional year with 155. I think going forward, 2024, we're expecting to go live on fewer lanes. So I would say definitely north of 100, but probably south of 155. I think from a mixed point of view, our expectation is that we're going to see much more international contributions. So on a revenue basis, it'll probably be a nice kind of uptick because, as you know, we price a little bit higher on the international deployments. And we're really liking what we're seeing in terms of Uruguay's initial success with ShotSpotter, and we think that's going to lead to some additional opportunities in Latin America.

Richard Baldry (Managing Director, Senior Research Analyst)

Great. Last for me would be, in running up the Department of Corrections contract, it's sort of the largest one we've seen to date. Have you had any fits and starts with that? Do you feel like it's running smoothly? Sort of any overall sort of feedback on how that is, how you think that'll be referenceable going forward, etc.? Thanks.

Ralph Clark (President & CEO)

Yeah. So this is Ralph again. It's very early, but it's going extremely well. We have a very capable executive leading that effort with a very strong team, mostly the technological team that's kind of been in and around supporting NYPD over the years. We've kind of grown that team to support our go live efforts on the New York City Department of Corrections contract. And we do believe that they're going to be a bellwether to other kind of corrections opportunities for our CaseBuilder solution, very similar, again, to the way New York Police Department, NYPD, was a bit of a bellwether account for us with respect to ShotSpotter.

Richard Baldry (Managing Director, Senior Research Analyst)

Thanks.

Operator (participant)

Our next question is from Michael Latimore with Northland Capital Markets. Please proceed with your question.

Michael Latimore (Managing Director, Senior Research Analyst)

All right. Thanks. Yeah. Thanks very much. So, Ralph, on that comment you just made about gunshot detection business internationally, is the implication that you're expecting gunshot bookings to be up year-over-year, even if the go live miles are a little bit lower?

Ralph Clark (President & CEO)

Yeah. No, I was just commenting on the overall revenue mix. I think I'll be very clear. I think from a total miles point of view, our expectation is that we're going to be south probably of 155, but north of 100 sq mi. Just the mix of those miles will include more international contribution.

Michael Latimore (Managing Director, Senior Research Analyst)

All right. Okay. So the revenue effect, I guess the question would be, is the revenue effect then better than the 155 go live miles from this year, given the international?

Ralph Clark (President & CEO)

Yeah. As you say, I was specifically not commenting on that. The question is like, okay, does it diminish miles? Are those replaced by the additional international go live miles? We don't have it kind of dialed in to that degree.

Michael Latimore (Managing Director, Senior Research Analyst)

Oh, yeah. Yeah. Okay. And then does your guidance for fiscal 2024 assume the Chicago contract goes through September or November?

Alan Stewart (CFO)

Yeah. This is Alan. The contract actually goes to November 22nd.

Michael Latimore (Managing Director, Senior Research Analyst)

Got it. Okay. All right. And then in terms of the CaseBuilder opportunities, obviously, the corrections department's great. I think you mentioned a couple others. In the pipeline, do you have notable prospects in the pipeline for CaseBuilder, seven-figure kind of range deals?

Ralph Clark (President & CEO)

Yeah. I think it's a mix. So there's not a lot of seven-figure deals. There's probably no seven-figure deals in there, but I think there's plenty of six-figure deals in there, along with two-figure deals or five-figure deals. Five-figure deals. Excuse me.

Michael Latimore (Managing Director, Senior Research Analyst)

Yeah. And just last, the $70 million of bookings that you referenced for 2023, what kind of growth was that?

Alan Stewart (CFO)

Yeah. This is Alan. So it's pretty much the same as what we had last year. Ultimately, when you think about the bookings, sometimes it's a multi-year contract. It gets a little higher. Sometimes it's just one year. But it was still significant for the year for us.

Michael Latimore (Managing Director, Senior Research Analyst)

Oh, yeah. Okay. Great. Thanks a lot.

Operator (participant)

Thank you. Our next question is from Russ Kanga with Citizens JMP. Please proceed with your question.

Rustom Kanga (VP, Research)

Good afternoon. Thanks for taking the question. This is Russ on for Trevor Walsh. The Duke Law's evaluation of the DPD deployment talked about how ShotSpotter was very clear in helping DPD respond to more confirmed gunfire incidents than with just 911 alone. How would you characterize those kind of third-party assessments? And more broadly, do you feel that these can act as a catalyst to win over new city deployments? Thanks.

Ralph Clark (President & CEO)

Great. That's a great question. I think the Duke study for Durham is very consistent with what we've seen kind of across our deployments. One is the significant underreporting issue of traditional community gunfire that takes place. We know from experience and also several studies that 80%-90% of community criminal gunfire goes unreported via traditional 911. So that stands to reason that when you have an incredible tool like a response tool like ShotSpotter in the form of an acoustic gunshot detection technology, you're going to be able to get much broader coverage. And because we are providing a very precise location and doing all this within 30-45 seconds of the trigger pull, we're going to see really significantly improved response rates, literally to the dot.

Once you equip officers to be able to respond to gunfire very quickly and precisely in a much more comprehensive way, you're going to get good outcomes. Those good outcomes take the form, first and foremost, of saving lives for many of those situations where gunfire rings out, you have a gunshot wound victim on the other end. So getting officers to the scenes of these events where they can render lifesaving first aid is incredibly important in terms of kind of saving and preserving lives. You're going to find more evidence. Collecting shell casings, running them through the NIBIN system, which allows you to really speed up your investigations and find out who might be responsible for these types of events, is also very important and preventative, I would say.

Sometimes you're actually going to capture trigger pullers, sadly, that aren't smart enough to take off after they fire that weapon. We know that does happen in a material amount of time, not a significant %, but enough to make a difference. And so if you can take a serial trigger puller off the street from an enforcement point of view, that's incredibly important. And then lastly, I'll just add that when communities see police kind of responding very quickly and precisely to these events in a very respectful way, it really does change the dynamic in the perception that communities have about law enforcement, which is critically, critically important for agencies to have that kind of engaged community support for them to be able to do the things that they do to kind of create safer communities.

So all in all, it's a no-brainer from our point of view if you're a city that has ongoing, persistent gun violence to have a tool like this. And seeing the Duke study and other studies that we've seen too, I think Dennis Mare has done some work at Winston-Salem as an example that just really kind of confirm the obvious value that a technology tool like this provides.

Operator (participant)

Thank you. Our next question is from Yi Fu Lee with Cantor Fitzgerald. Please proceed with your question.

Yi Fu Lee (Analyst)

Thank you for taking my question, and congrats on a strong finish too for Q. Maybe two for Ralph and one for Alan. Want to start with double-click on the Chicago exposure. Sounds like, obviously, the renewal to November. Wondering if you guys could comment on what are the things you could do in the back that could help position yourself for the following year. I know it's hard to predict the outcome of next year, but how can you get SoundThinking into a better position for the next year set up for Chicago?

Ralph Clark (President & CEO)

Sure. Thank you very much for that question. So first, I think it's important to point out that we've been in Chicago operating very successfully for a very, very long time over multiple mayors and also multiple superintendents of police. And it's really all been around the idea of helping a city like Chicago that has so much criminal gunfire enabling their officers really to get to dots and get to these gunfire events and be able to, again, have these lifesaving interventions from not having gunshot wound victims bleed out and the like. So I think for us, our focus is going to be to continue to provide the high level of kind of high-quality support that we've had over the years with Chicago and really begin to collect more data. I mean, and the data is definitely understood within, I certainly, within Chicago Police Department.

But I think we can collectively do a better job being more outward-facing and transparent with the good data that we know Chicago PD is collecting in terms of those outcomes and exposing them to a kind of broader audience of residents, city council, the mayor's office, and even local press. We're very fortunate, and we're very happy to have reached an agreement with the city and with the mayor to extend the service through November. We know we're going to go through a challenging summer. We've seen this movie several years, and so there's going to be a lot of opportunities to show value. And we think when we kind of pull all that together, it'll create a great opportunity to have a conversation about, okay, what's next for the city of Chicago versus pulling the plug?

Because the one thing that we did see when there was discussion about potentially interrupting the service, it got a lot of people motivated to weigh in and say, "We don't think that's a wise idea because we really are dependent upon this technology.

Yi Fu Lee (Analyst)

Then while we have on the exposure question, can you double-click on the Puerto Rico situation? I remember last quarter was a $2 million exposure, right? And has that been sorted out, signed, and gone through, or are we still working on an extension on the PR side? That's Puerto Rico.

Ralph Clark (President & CEO)

Do you want me to take that, Alan, or do you want to take that?

Alan Stewart (CFO)

No, I'd be glad to take it. This is Alan. So we're still working with Puerto Rico, to be honest. We did have it funded through January. Still working on them to get something longer term. And so we're not done fighting that battle, just to be honest. We still have some risk there with Puerto Rico.

Yi Fu Lee (Analyst)

I thought it was because you were the only SoundThinking was the only provider. It wasn't really too big of a risk here just because you guys are in pole position here. Is that correct?

Ralph Clark (President & CEO)

Well, it wasn't a risk from a competitive point of view, but I mean, there was always kind of a funding issue that we're dealing with. I think that's what Alan's referring to. So we're still working with Puerto Rico on finding a funding source to continue the service.

Yi Fu Lee (Analyst)

And then on the expansion side, last quarter, we mentioned about the Philly, New Jersey housing. How's that coming along in terms of the expansion? If you guys could give us an update on that as well.

Alan Stewart (CFO)

Yeah. This is Alan. We're still working on the go live with that. Once that is complete, then we're expecting and hoping that both the Housing Authority and the police departments will be working together to make that a significant potential for us. There's a lot of gun violence in Philadelphia. Everybody knows that. We believe that once they see the positive effects of our solutions, that that could turn into something significant.

Yi Fu Lee (Analyst)

Is there a rough timeline, Alan, or is there because I remember last time you talked about potentially 20 mi here? Has that changed, the mileage, and secondly, the timeline?

Michael Latimore (Managing Director, Senior Research Analyst)

Timeline?

Yi Fu Lee (Analyst)

Yeah.

Alan Stewart (CFO)

Yeah. It's still Alan. We haven't talked about how big it could be. I mean, it is a large city with a big issue, but we won't be giving any guidance in terms of where that could be other than it could be significant.

Yi Fu Lee (Analyst)

Okay. Gents, my final question is congrats on your great win. In terms of other areas you guys are looking at internationally, are there other regions you look at, maybe Brazil? I know you're already in South Africa, that you could comment on?

Ralph Clark (President & CEO)

Yeah. So this is Ralph's question. So you've mentioned, yeah, it's interesting, you mentioned Brazil. So certainly, Brazil, Mexico. There's a couple of Caribbean countries that we're very interested in. It turns out there's a Brazilian delegation that spent time in South Africa. They had a very successful visit there. So we're very excited about the potential there in Latin America and think that, again, given Uruguay's success with the solution, which is also an interesting expansion opportunity for us, that we're going to be able to put up some interesting numbers internationally later this year.

Yi Fu Lee (Analyst)

Okay. Thank you very much, Ralph and Alan.

Ralph Clark (President & CEO)

Thank you.

Michael Latimore (Managing Director, Senior Research Analyst)

Thank you.

Operator (participant)

Our next question is for Matt Pfau with William Blair. Please proceed with your question.

Louie DiPalma (Analyst)

This is Karen Cuddy-Cuddon for Matt. Thanks for taking our questions. My first one, have the recent price increases pressured renewals at all, or has there been any desire from customers to sign longer contracts?

Alan Stewart (CFO)

Yeah. So this is Alan. We are doing the price increases. The MSRP is happening this year. We haven't seen a lot of pushback on that right now. We might see more as we go live throughout the year. The last time we did a price increase, it did take some time to get that through across the board, but it's going to happen. And so far, other than what you would normally expect, there's always a little bit of pushback when you have a price increase. But most of our customers are used to, at this point, especially after what they've seen with the price increases across the board, to have some kind of a COLA increase with their vendors anyway. So we're not concerned about it.

Louie DiPalma (Analyst)

Got it. And then can you comment on demand for bundled products, and has this strategy continued gaining traction?

Ralph Clark (President & CEO)

You want me to take that? I'm sorry. Go ahead.

Alan Stewart (CFO)

Yeah. No, I'm going to take it. Yeah. So we're excited about that, honestly. And we don't want to talk too much about it, but I think there's one going live with three or four of our products this week, actually. So we're not going to talk about it until it's complete, but we're starting to see more and more customers that are interested in getting more than just one product. And we've set up our plans with our sales and marketing team to make sure that it makes sense for not just our commission structure, but also for the customer. Might be able to save a little bit of money if they get two products instead of one. And we think it's going to be highly successful over time.

Ralph Clark (President & CEO)

Yeah. I think there's some just if I could just add on to Alan's excellent comments, I think there's certainly some natural affinity bundle between kind of CrimeTracer and CaseBuilder. And we've seen a couple of interesting opportunities where one of each has kind of pulled through the other, which is kind of interesting. We've also seen early on when we had ResourceRouter, there was kind of an interesting kind of ResourceRouter ShotSpotter bundle, if you will, where customers were saying they're already using ShotSpotter from a respond capability. So kind of taking the leap to kind of extend broader into overall patrol management was kind of interesting. So there were a number of ShotSpotter customers that expanded a mile and then also added a ResourceRouter to their solution set.

There's definitely some natural bundles that are already in play that we're looking forward to really accelerating.

Louie DiPalma (Analyst)

Great. Thanks for taking my question.

Ralph Clark (President & CEO)

Thank you.

Operator (participant)

As a reminder, if you'd like to ask a question, please press star 1 on your telephone keypad. Our next question is from CJ Dipolino with Craig-Hallum. Please proceed with your question.

Michael Latimore (Managing Director, Senior Research Analyst)

Hey. This is CJ Dipolino on for Jeremy Hamblin. Wanted to touch on the Chicago extension one more time. The two-month transition period, could you maybe talk about the economics? Is it similar to the extension and the original contract?

Ralph Clark (President & CEO)

Yeah. So this is Ralph. Let me lay it out for folks. So we effectively signed a nine-month extension for $8.6 million, which essentially represents kind of a 12-month term. But we executed that against an overall nine-month term. And the way the nine-month term is structured, it's essentially kind of seven months that formally gets them through the turbulent summer months that we know exist out there for Chicago. And also, interestingly enough, the wrapping up of the Democratic National Convention and then also Republican National Convention, although being held in Milwaukee, we know there's a lot of folks that are participating in that convention that will be in and around the city of Chicago. So that's kind of seven months. And then there's kind of a two-month wind-down period.

I think the mayor's office explanation of this is that they're looking to figure out how they bridge to something else kind of post-ShotSpotter. And I think that's to be determined. So part of our effort really is over this 9-month period is to extensively collect data so they can be very clear about the thing that they're replacing. They need to know what it is. And I think they would better understand what it is if they have a lot of data. And our bet is that when presented with that data in terms of what it is and what the capabilities are, it's going to be very, very difficult, I think, to replace that capability.

Understanding that 80%-90% of community criminal gunfire goes unreported, that ShotSpotter is making them aware of on a real-time basis and a very precise basis, that's enabling them to get to the scene of these crimes and, again, render aid to save lives that don't have a matching 911 call. That's a tough thing to replace, especially when you're already understaffed from a boots-on-the-ground perspective. I think the number in Chicago is there are like 2,000 patrol officers under headcount. So to kind of take away a force multiplier technology tool like this when you're down headcount-wise and you have, sadly, historical violence, it's a bit of a head-scratcher. So we're going to be working really hard to ensure that everyone kind of sees the light of the day.

We'll just continue to build upon the relationship we've already enjoyed in Chicago, again, for multiple years across multiple mayors, multiple superintendents. We deserve to be in Chicago.

Michael Latimore (Managing Director, Senior Research Analyst)

Great. Thank you. And then the next question is going to be on gross margins. You've discussed in the past that you think gross margin could be up to 70% in about four years. Could you just maybe touch on the composition of revenue streams that are going to help you achieve that target, considering current gross margin is closer to 60%?

Alan Stewart (CFO)

Sure. This is Alan. So the nice thing about having more products now is as the revenue grows, the cost of goods sold does not grow as much, and the gross margin is going to increase. We haven't given guidance on gross margins for 2024, but we expect it to be around 60%, which would be higher than we end of this year. And that's as all of the products that we have continue to grow revenue. We don't necessarily have to increase so much in COGS. The other thing, too, is SafePointe is brand new for us. So there's a little bit of expense there as we continue to build up the solution. It's also a software solution. The other ones are software solutions, even if they have some sort of sensors that are related to it.

Going closer to some of the higher gross margins for those solutions, as well as, as Ralph mentioned, the international, when we go live in Miles International, they have a significantly higher gross margin. So we still believe that ultimately, in the next couple of years, we'll be around that 70% or maybe even a little more.

Michael Latimore (Managing Director, Senior Research Analyst)

Okay. Thank you.

Operator (participant)

At this time, this concludes our question-and-answer session. If your question was not taken, you may contact SoundThinking's investor relations team by emailing [email protected]. I'd now like to turn the call back over to Mr. Clark for his closing comments.

Ralph Clark (President & CEO)

Great. Thank you very much. I want to thank everyone for joining today's call and looking forward to hopefully seeing many of you on our investor day, which is currently scheduled for March 14th. Thank you very much, and be safe.

Operator (participant)

Thank you for joining us today for our call. You may now disconnect.