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Torbjorn Enqvist

Executive Vice President and Chief Operations Officer at United Airlines HoldingsUnited Airlines Holdings
Executive

About Torbjorn Enqvist

Executive Vice President and Chief Operations Officer of United Airlines Holdings, Inc. (UAL) since July 2022; age 53. Previously Chief Customer Officer (2021–2022) and multiple senior operations and customer roles since 2010; joined Continental Airlines in 1996 . Company performance during 2024 included pre-tax margin of 7.3% (8.1% adjusted), diluted EPS $9.45 ($10.61 adjusted), operating cash flow $9.4B and free cash flow $3.4B, with total operating revenue of $57.1B (+6.2% YoY), informing high incentive payouts across the executive team . UAL’s 2024 Short-Term Incentive (STI) paid at 175% of target based on financial, customer and operational goals, reinforcing pay-for-performance alignment for NEOs including Enqvist .

Past Roles

OrganizationRoleYearsStrategic impact
UAL/UnitedEVP & Chief Operations OfficerJul 2022–presentLeads enterprise operations (COO remit)
UAL/UnitedEVP & Chief Customer OfficerJun 2021–Jul 2022Led company-wide customer strategy and delivery
UAL/UnitedSVP & Chief Customer OfficerAug 2018–May 2021Oversaw customer experience functions
UAL/UnitedSVP, Network Operations & Customer SolutionsDec 2017–Aug 2018Managed network ops and customer solutions
UAL/UnitedSVP, Customer Solutions & RecoveryJul 2017–Dec 2017Customer recovery and solutions
UnitedVP, Hubs Domestic & International Line StationsDec 2015–Jun 2017Hub and line station leadership
UnitedVP, Project QualityJan 2014–Nov 2015Quality oversight for projects
UnitedVP, Newark HubNov 2011–Dec 2013Led EWR hub operations
UnitedVP, Security & Environmental AffairsJan 2010–Oct 2011Security & environmental affairs lead
ContinentalVarious rolesJoined 1996Progressive operating leadership roles

External Roles

  • Not disclosed in company filings reviewed.

Fixed Compensation

Component20232024
Base Salary (earned)$775,000 $860,000
Base Salary (annualized rate at YE)$800,000 $880,000 (effective Apr 1, 2024)
STI Target ($) – Program framing$1,100,000 (implied by role evolution; 2023 table shows 125% target on 12/31/23 base) $1,100,000 (Target NEO Comp table)
STI Target ($) – Plan-based grant line$—$1,075,137 (plan-based table)
STI Paid (Non-Equity Incentive Plan Compensation)$2,121,677 $1,881,489
All Other Compensation$116,480 $115,635
Total Reported Compensation$7,554,227 $12,646,982

Notes:

  • 2024 STI program paid at 175% of target for NEOs based on performance certification .
  • 2024 base salary rate increases effective April 1, 2024 .

Performance Compensation

Annual STI design and outcomes (2024)

MetricWeightingDesign details2024 outcome
Relative Adjusted EBITDA Margin33%Measured vs industry peers for 2024 175% overall STI formulaic payout for 2024
Net Promoter Score (NPS)33%Customer metric 175% overall
Operational Excellence (D:00, MBR, Seat Cancel Rate)33%On-time departures, mishandled baggage rate, seat cancellations 175% overall
  • Payout curve: 50% entry, 100% target, 200% max .

Long-Term Incentive (LTI) program – Awards impacting Enqvist

AwardGrant dateTarget value / UnitsVestingKey performance metrics
2024 RSUs (time-based)Feb 29, 2024$1,980,000 target Ratable over 3 years N/A (time-based)
2024 PBRSUs (annual)Feb 29, 2024$1,980,000 target 3-year cliff 40% Absolute Adjusted EPS; 40% Relative Adjusted Pre-tax Margin; 20% strategic (ESG); liquidity hurdle; +0–50% relative TSR modifier (TSR only increases award if at least one primary goal at entry and TSR > peer average by >2pp)
Retention LTI PBRSUs (special)Jul 25, 202437,457 target units; 74,914 target units shown in plan-based table for PBRSUs; grant fair value ~$3.5M Three 1/3 tranches over 3 years Tranche 1/2: Absolute Adjusted EPS for four quarters ending Jun 30, 2025/2026; Tranche 3: Relative Adjusted Pre-tax Margin vs peers for four quarters ending Jun 30, 2027 with Adjusted EPS gate
Transformation Incentive Award (cash; one-time 2022)Sep 22, 2022$2,500,000 target Service-based 25% vest on Sep 22, 2023 and Sep 22, 2024; final vest Sep 22, 2025 based on human capital performance; pro-rata on qualifying termination Human capital performance goal (2023–Jun 30, 2025)

Additional notes:

  • 2024 “stretch” (max) valuation disclosure shows Enqvist 2024 PBRSUs max value $2,428,204 and Retention LTI max value $4,654,994 (for disclosure sensitivity) .
  • 2023 STI context: Company achieved a formulaic payout of 139% with relative adjusted EBITDA margin exceeding stretch by 2.7 points and positive reliability metrics exceeding target .

Equity outstanding/vesting (as of 12/31/24)

Unvested award type (examples)Units not vestedMarket value
Time-vested RSUs (2019+ programs, specific line example)4,487 $435,688
Time-vested RSUs (another grant)28,209 $2,739,094
Time-vested RSUs (2024 grant)43,526 $4,226,375
PBRSUs (various tranches estimated above target for disclosure)56,416 $5,477,994
PBRSUs (various tranches)43,524 $4,226,180
PBRSUs (2024 tranche estimate)99,636 $9,674,619

Vesting structures: time-based RSUs vest ratably over three years; annual PBRSUs vest on a 3-year cliff; Retention LTI PBRSUs vest in thirds tied to specific fiscal measurement windows (Jun 30, 2025/2026/2027) .

Equity Ownership & Alignment

  • Beneficial ownership: 82,358 shares; <1% of outstanding UAL shares .
  • Executive stock ownership guidelines: Enqvist must hold 3x base salary; executives must retain 50% of net shares until compliant; all NEOs compliant in latest review .
  • Hedging & pledging: Prohibited for officers/directors; no short sales, options, collars, or pledging permitted under policy .

Employment Terms

  • Severance (Executive Severance Plan): Upon involuntary termination without cause or resignation for good reason, cash severance equals 2x (base salary + target annual bonus), plus 24 months of welfare benefits at employee rates, outplacement (12 months), and lifetime flight benefits (annual cap; no tax gross-up) .
  • Change-in-control: Double trigger. No payments/benefits unless qualifying termination occurs within two years post-CIC; time-based RSUs vest in full at termination; PBRSUs measured at target on CIC with settlement at end of performance period or on qualifying termination .
  • Early retirement eligibility: Enqvist was eligible for early retirement as of Dec 31, 2024, which enables pro-rata treatment for certain awards if conditions met; CARP distributions available by annuity or lump sum if eligible at termination (lump sum not available if not retirement-eligible) .
  • Quantified 12/31/24 separation values (illustrative): Cash severance $3,960,000; equity acceleration $7,725,469 (retirement/resignation), $11,912,712 (death/disability), $23,010,273 (CIC with qualifying termination); transformation cash $950,000 (retirement/death/disability) or $1,875,000 (CIC); continuation coverage $50,400; life insurance $2,640,000; outplacement $25,000; flight benefits $66,378 .
  • Pension: Frozen Continental Airlines Retirement Plan (CARP) PVAB $251,555; 17.4 years of credited service through Dec 31, 2013 .
  • Clawback: Mandatory Dodd-Frank/Nasdaq restatement recoupment for Section 16 officers and discretionary 3-year lookback for significant legal/compliance violations for officers VP+ .

Multi-Year Compensation Snapshot (NEO table excerpts)

YearSalary ($)Bonus ($)Stock Awards ($)Non-Equity Incentive ($)All Other ($)Total ($)
2024860,000 2,220,980 7,568,878 1,881,489 115,635 12,646,982
2023775,000 1,525,000 2,996,475 2,121,677 116,480 7,554,227

Note: 2024 STI payout determined at 175% of target overall .

Compensation Structure Analysis

  • Increased at-risk pay weight: 2024 PBRSUs shifted to 80% financial metrics (Adjusted EPS and Relative Adjusted Pre-tax Margin), with strategic goals at 20% and a TSR modifier on 2024 PBRSUs, enhancing alignment with shareholder value creation .
  • Special retention PBRSUs (Jul 2024): Granted to address sector retention risk and tie outcomes to earnings and margins across 2025–2027 windows; vesting in thirds with performance gates .
  • No hedging/pledging; robust clawback; standardized severance; double-trigger CIC; no excise tax gross-ups; features generally shareholder-friendly .
  • Say-on-Pay support averaged 92% over last three years, indicating broad investor endorsement of compensation design .

Risk Indicators & Red Flags

  • Pledging/hedging: Prohibited under policy (mitigates alignment risk) .
  • Option repricing: Not permitted without shareholder approval under LTI plan .
  • Clawback: Strong mandatory and discretionary scope (recoupment risk mitigant) .
  • Retirement eligibility: Enqvist’s retirement eligibility can reduce forfeiture risk and may facilitate pro-rata vesting, slightly lowering retention friction relative to non-eligible executives .

Investment Implications

  • Pay-for-performance alignment is strong: 2024 STI paid 175% amid robust financial and operational delivery; LTI now 80% earnings/margin with a TSR lever, increasing sensitivity to shareholder value creation .
  • Retention dynamics: Special PBRSU retention award through 2027 plus outstanding PBRSUs/RSUs create continued vesting and performance milestones that can curb near-term selling pressure; retirement eligibility introduces some flexibility in separations but also reduces forfeiture risk .
  • Downside protections and governance: Double-trigger CIC, standardized severance (2x salary+bonus), robust clawback, and anti-hedging/pledging collectively balance incentives with governance discipline, limiting shareholder-unfriendly outcomes .
  • Skin-in-the-game: Beneficial ownership of 82,358 shares plus sizable unvested equity and 3x salary ownership guideline drive alignment; NEOs are reported in compliance .