Torbjorn Enqvist
About Torbjorn Enqvist
Executive Vice President and Chief Operations Officer of United Airlines Holdings, Inc. (UAL) since July 2022; age 53. Previously Chief Customer Officer (2021–2022) and multiple senior operations and customer roles since 2010; joined Continental Airlines in 1996 . Company performance during 2024 included pre-tax margin of 7.3% (8.1% adjusted), diluted EPS $9.45 ($10.61 adjusted), operating cash flow $9.4B and free cash flow $3.4B, with total operating revenue of $57.1B (+6.2% YoY), informing high incentive payouts across the executive team . UAL’s 2024 Short-Term Incentive (STI) paid at 175% of target based on financial, customer and operational goals, reinforcing pay-for-performance alignment for NEOs including Enqvist .
Past Roles
| Organization | Role | Years | Strategic impact |
|---|---|---|---|
| UAL/United | EVP & Chief Operations Officer | Jul 2022–present | Leads enterprise operations (COO remit) |
| UAL/United | EVP & Chief Customer Officer | Jun 2021–Jul 2022 | Led company-wide customer strategy and delivery |
| UAL/United | SVP & Chief Customer Officer | Aug 2018–May 2021 | Oversaw customer experience functions |
| UAL/United | SVP, Network Operations & Customer Solutions | Dec 2017–Aug 2018 | Managed network ops and customer solutions |
| UAL/United | SVP, Customer Solutions & Recovery | Jul 2017–Dec 2017 | Customer recovery and solutions |
| United | VP, Hubs Domestic & International Line Stations | Dec 2015–Jun 2017 | Hub and line station leadership |
| United | VP, Project Quality | Jan 2014–Nov 2015 | Quality oversight for projects |
| United | VP, Newark Hub | Nov 2011–Dec 2013 | Led EWR hub operations |
| United | VP, Security & Environmental Affairs | Jan 2010–Oct 2011 | Security & environmental affairs lead |
| Continental | Various roles | Joined 1996 | Progressive operating leadership roles |
External Roles
- Not disclosed in company filings reviewed.
Fixed Compensation
| Component | 2023 | 2024 |
|---|---|---|
| Base Salary (earned) | $775,000 | $860,000 |
| Base Salary (annualized rate at YE) | $800,000 | $880,000 (effective Apr 1, 2024) |
| STI Target ($) – Program framing | $1,100,000 (implied by role evolution; 2023 table shows 125% target on 12/31/23 base) | $1,100,000 (Target NEO Comp table) |
| STI Target ($) – Plan-based grant line | $— | $1,075,137 (plan-based table) |
| STI Paid (Non-Equity Incentive Plan Compensation) | $2,121,677 | $1,881,489 |
| All Other Compensation | $116,480 | $115,635 |
| Total Reported Compensation | $7,554,227 | $12,646,982 |
Notes:
- 2024 STI program paid at 175% of target for NEOs based on performance certification .
- 2024 base salary rate increases effective April 1, 2024 .
Performance Compensation
Annual STI design and outcomes (2024)
| Metric | Weighting | Design details | 2024 outcome |
|---|---|---|---|
| Relative Adjusted EBITDA Margin | 33% | Measured vs industry peers for 2024 | 175% overall STI formulaic payout for 2024 |
| Net Promoter Score (NPS) | 33% | Customer metric | 175% overall |
| Operational Excellence (D:00, MBR, Seat Cancel Rate) | 33% | On-time departures, mishandled baggage rate, seat cancellations | 175% overall |
- Payout curve: 50% entry, 100% target, 200% max .
Long-Term Incentive (LTI) program – Awards impacting Enqvist
| Award | Grant date | Target value / Units | Vesting | Key performance metrics |
|---|---|---|---|---|
| 2024 RSUs (time-based) | Feb 29, 2024 | $1,980,000 target | Ratable over 3 years | N/A (time-based) |
| 2024 PBRSUs (annual) | Feb 29, 2024 | $1,980,000 target | 3-year cliff | 40% Absolute Adjusted EPS; 40% Relative Adjusted Pre-tax Margin; 20% strategic (ESG); liquidity hurdle; +0–50% relative TSR modifier (TSR only increases award if at least one primary goal at entry and TSR > peer average by >2pp) |
| Retention LTI PBRSUs (special) | Jul 25, 2024 | 37,457 target units; 74,914 target units shown in plan-based table for PBRSUs; grant fair value ~$3.5M | Three 1/3 tranches over 3 years | Tranche 1/2: Absolute Adjusted EPS for four quarters ending Jun 30, 2025/2026; Tranche 3: Relative Adjusted Pre-tax Margin vs peers for four quarters ending Jun 30, 2027 with Adjusted EPS gate |
| Transformation Incentive Award (cash; one-time 2022) | Sep 22, 2022 | $2,500,000 target | Service-based 25% vest on Sep 22, 2023 and Sep 22, 2024; final vest Sep 22, 2025 based on human capital performance; pro-rata on qualifying termination | Human capital performance goal (2023–Jun 30, 2025) |
Additional notes:
- 2024 “stretch” (max) valuation disclosure shows Enqvist 2024 PBRSUs max value $2,428,204 and Retention LTI max value $4,654,994 (for disclosure sensitivity) .
- 2023 STI context: Company achieved a formulaic payout of 139% with relative adjusted EBITDA margin exceeding stretch by 2.7 points and positive reliability metrics exceeding target .
Equity outstanding/vesting (as of 12/31/24)
| Unvested award type (examples) | Units not vested | Market value |
|---|---|---|
| Time-vested RSUs (2019+ programs, specific line example) | 4,487 | $435,688 |
| Time-vested RSUs (another grant) | 28,209 | $2,739,094 |
| Time-vested RSUs (2024 grant) | 43,526 | $4,226,375 |
| PBRSUs (various tranches estimated above target for disclosure) | 56,416 | $5,477,994 |
| PBRSUs (various tranches) | 43,524 | $4,226,180 |
| PBRSUs (2024 tranche estimate) | 99,636 | $9,674,619 |
Vesting structures: time-based RSUs vest ratably over three years; annual PBRSUs vest on a 3-year cliff; Retention LTI PBRSUs vest in thirds tied to specific fiscal measurement windows (Jun 30, 2025/2026/2027) .
Equity Ownership & Alignment
- Beneficial ownership: 82,358 shares; <1% of outstanding UAL shares .
- Executive stock ownership guidelines: Enqvist must hold 3x base salary; executives must retain 50% of net shares until compliant; all NEOs compliant in latest review .
- Hedging & pledging: Prohibited for officers/directors; no short sales, options, collars, or pledging permitted under policy .
Employment Terms
- Severance (Executive Severance Plan): Upon involuntary termination without cause or resignation for good reason, cash severance equals 2x (base salary + target annual bonus), plus 24 months of welfare benefits at employee rates, outplacement (12 months), and lifetime flight benefits (annual cap; no tax gross-up) .
- Change-in-control: Double trigger. No payments/benefits unless qualifying termination occurs within two years post-CIC; time-based RSUs vest in full at termination; PBRSUs measured at target on CIC with settlement at end of performance period or on qualifying termination .
- Early retirement eligibility: Enqvist was eligible for early retirement as of Dec 31, 2024, which enables pro-rata treatment for certain awards if conditions met; CARP distributions available by annuity or lump sum if eligible at termination (lump sum not available if not retirement-eligible) .
- Quantified 12/31/24 separation values (illustrative): Cash severance $3,960,000; equity acceleration $7,725,469 (retirement/resignation), $11,912,712 (death/disability), $23,010,273 (CIC with qualifying termination); transformation cash $950,000 (retirement/death/disability) or $1,875,000 (CIC); continuation coverage $50,400; life insurance $2,640,000; outplacement $25,000; flight benefits $66,378 .
- Pension: Frozen Continental Airlines Retirement Plan (CARP) PVAB $251,555; 17.4 years of credited service through Dec 31, 2013 .
- Clawback: Mandatory Dodd-Frank/Nasdaq restatement recoupment for Section 16 officers and discretionary 3-year lookback for significant legal/compliance violations for officers VP+ .
Multi-Year Compensation Snapshot (NEO table excerpts)
| Year | Salary ($) | Bonus ($) | Stock Awards ($) | Non-Equity Incentive ($) | All Other ($) | Total ($) |
|---|---|---|---|---|---|---|
| 2024 | 860,000 | 2,220,980 | 7,568,878 | 1,881,489 | 115,635 | 12,646,982 |
| 2023 | 775,000 | 1,525,000 | 2,996,475 | 2,121,677 | 116,480 | 7,554,227 |
Note: 2024 STI payout determined at 175% of target overall .
Compensation Structure Analysis
- Increased at-risk pay weight: 2024 PBRSUs shifted to 80% financial metrics (Adjusted EPS and Relative Adjusted Pre-tax Margin), with strategic goals at 20% and a TSR modifier on 2024 PBRSUs, enhancing alignment with shareholder value creation .
- Special retention PBRSUs (Jul 2024): Granted to address sector retention risk and tie outcomes to earnings and margins across 2025–2027 windows; vesting in thirds with performance gates .
- No hedging/pledging; robust clawback; standardized severance; double-trigger CIC; no excise tax gross-ups; features generally shareholder-friendly .
- Say-on-Pay support averaged 92% over last three years, indicating broad investor endorsement of compensation design .
Risk Indicators & Red Flags
- Pledging/hedging: Prohibited under policy (mitigates alignment risk) .
- Option repricing: Not permitted without shareholder approval under LTI plan .
- Clawback: Strong mandatory and discretionary scope (recoupment risk mitigant) .
- Retirement eligibility: Enqvist’s retirement eligibility can reduce forfeiture risk and may facilitate pro-rata vesting, slightly lowering retention friction relative to non-eligible executives .
Investment Implications
- Pay-for-performance alignment is strong: 2024 STI paid 175% amid robust financial and operational delivery; LTI now 80% earnings/margin with a TSR lever, increasing sensitivity to shareholder value creation .
- Retention dynamics: Special PBRSU retention award through 2027 plus outstanding PBRSUs/RSUs create continued vesting and performance milestones that can curb near-term selling pressure; retirement eligibility introduces some flexibility in separations but also reduces forfeiture risk .
- Downside protections and governance: Double-trigger CIC, standardized severance (2x salary+bonus), robust clawback, and anti-hedging/pledging collectively balance incentives with governance discipline, limiting shareholder-unfriendly outcomes .
- Skin-in-the-game: Beneficial ownership of 82,358 shares plus sizable unvested equity and 3x salary ownership guideline drive alignment; NEOs are reported in compliance .