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UNITED PARCEL SERVICE (UPS)

United Parcel Service, Inc. (UPS) is a leading global package delivery company and provider of supply chain management solutions . The company operates through two main reportable segments: U.S. Domestic Package and International Package, collectively referred to as global small package operations, and Supply Chain Solutions . UPS's services include transportation and delivery, distribution, contract logistics, ocean freight, airfreight, customs brokerage, and insurance . The company also operates one of the largest airlines and fleets of alternative fuel vehicles globally .

  1. Global Small Package Operations - Provides time-definite delivery services for express letters, documents, small packages, and palletized freight via air and ground services. This segment includes:
    • U.S. Domestic Package - Involves the time-definite delivery of letters, documents, and packages throughout the United States .
    • International Package - Covers delivery to over 200 countries and territories worldwide .
  2. Supply Chain Solutions - Offers transportation and delivery, distribution, contract logistics, ocean freight, airfreight, customs brokerage, and insurance services .

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NamePositionExternal RolesShort Bio

Carol B. Tomé

ExecutiveBoard

Chief Executive Officer (CEO)

Board Member at Verizon Communications, Inc.

Carol B. Tomé became CEO in June 2020, bringing extensive experience in logistics, corporate finance, and risk management. She previously served as CFO at The Home Depot and has been a UPS board member since 2003.

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Bala Subramanian

Executive

Chief Digital and Technology Officer

None

Bala Subramanian joined UPS in July 2022 and leads the company’s digital transformation and technology strategy.

Brian M. Dykes

Executive

Chief Financial Officer (CFO)

None

Brian Dykes was appointed CFO in July 2024 after over 25 years at UPS, holding roles in finance, accounting, and corporate treasury. He previously served as SVP, Global Finance and Planning.

Darrell Ford

Executive

EVP, Chief Human Resources and DEI Officer

None

Darrell Ford joined UPS in 2021 and expanded his role in 2022 to include Diversity, Equity, and Inclusion. He previously held HR leadership roles at DuPont and Xerox.

Kate M. Gutmann

Executive

EVP and President, International, Healthcare, and Supply Chain Solutions

None

Kate Gutmann joined UPS in 2022 and focuses on global markets, healthcare logistics, and supply chain solutions. She previously led sales and solutions at UPS.

Laura Lane

Executive

EVP, Chief Corporate Affairs, Communications, and Sustainability Officer

None

Laura Lane has been with UPS since 2011 and became EVP in 2020. She oversees corporate affairs, communications, and sustainability initiatives.

Matt Guffey

Executive

Chief Commercial and Strategy Officer

None

Matt Guffey has been with UPS since 1999 and became Chief Commercial and Strategy Officer in 2024. He oversees strategy, marketing, and the on-demand network.

Nando Cesarone

Executive

EVP and President, U.S.

None

Nando Cesarone has been with UPS since 2020, previously serving as President of UPS International and Europe Region Manager. He focuses on U.S. operations and sales.

Norman M. Brothers, Jr.

Executive

EVP, Chief Legal and Compliance Officer, and Corporate Secretary

None

Norman Brothers joined UPS in 2016 and became EVP in 2020. He oversees legal, compliance, and corporate governance functions.

Angela Hwang

Board

Director

Advisor to Pfizer, Inc.; Board Member at Pfizer Foundation and European Federation of Pharmaceutical Industries and Associations

Angela Hwang joined the UPS board in 2020 and brings expertise in healthcare and global business operations.

Christiana Smith Shi

Board

Director

Founder and Principal at Lovejoy Advisors, LLC; Board Member at Columbia Sportswear Company

Christiana Shi joined the UPS board in 2018 and brings expertise in digital commerce, global retail operations, and supply chain management.

Eva C. Boratto

Board

Director

CFO at Bath & Body Works, Inc.

Eva Boratto joined the UPS board in 2020 and chairs the Audit Committee. She is also the CFO of Bath & Body Works.

Franck J. Moison

Board

Director

Board Member at Hanes Brands, Inc. and SES-imagotag; Chairman of International Advisory Board of EDHEC Business School

Franck Moison joined the UPS board in 2017 and brings expertise in consumer product innovation and emerging markets.

Kate E. Johnson

Board

Director

President and CEO of Lumen Technologies, Inc.

Kate Johnson joined the UPS board in 2020 and brings expertise in digital transformation and leadership from her roles at Microsoft and GE.

Kevin M. Warsh

Board

Director

Board Member at Coupang, Inc.; Distinguished Fellow at Stanford Hoover Institution

Kevin Warsh joined the UPS board in 2012 and brings expertise in economics, financial markets, and monetary policy.

Michael J. Burns

Board

Director

None

Michael Burns has been a UPS board member since 2005. He brings expertise in technology, engineering, and manufacturing from his leadership roles at Dana Incorporated and General Motors.

Rodney C. Adkins

Board

Director

Non-Executive Chairman of Avnet, Inc.; Board Member at PayPal Holdings, Inc. and W.W. Grainger, Inc.

Rodney Adkins has been a UPS board member since 2013 and chairs the Risk Committee. He brings expertise in technology and risk management from his career at IBM.

Wayne M. Hewett

Board

Director

Senior Advisor to Permira; Non-Executive Chairman of Cambrex Corporation and Quotient Sciences; Board Member at The Home Depot, Inc. and Wells Fargo, Inc.

Wayne Hewett joined the UPS board in 2020 and brings expertise in supply chain, operational management, and emerging technologies.

  1. With the completion of 45 operational closures and the removal of about 1 million ADV per day of capacity, how will this reduction affect your ability to handle increased volumes during the compressed peak holiday season, especially given the expected surge on December 18?

  2. Revenue per piece in the U.S. Domestic segment declined 2.2% year-over-year, impacted by factors like lighter weights and shorter zones; what strategies are you implementing to sustain revenue quality improvements amidst these ongoing pressures?

  3. Considering the sale of Coyote and the acquisition of Frigo-Trans, how do these moves align with your long-term growth strategy in Supply Chain Solutions, and what are the anticipated impacts on your operating margins in this segment?

  4. Given the macro environment was worse than expected, with slowing online sales and lower manufacturing activity, how confident are you in achieving your updated full-year revenue of approximately $91.1 billion, and what contingency plans are in place if economic conditions deteriorate further?

  5. As union wage rate growth slowed to 5.2% and productivity initiatives offset 50% of the wage increase, can you provide more detail on how you plan to continue driving cost efficiencies without compromising service levels, particularly as you execute additional projects in 2025?

Research analysts who have asked questions during UNITED PARCEL SERVICE earnings calls.

Jordan Alliger

Goldman Sachs

5 questions for UPS

Also covers: ARCB, CSX, FDX +12 more

Ken Hoexter

BofA Securities

5 questions for UPS

Also covers: ARCB, CHRW, CNI +21 more

Ariel Rosa

Citigroup

4 questions for UPS

Also covers: ARCB, CHRW, CNI +14 more

Brian Ossenbeck

JPMorgan Chase & Co.

4 questions for UPS

Also covers: ARCB, CHRW, CNI +18 more

Christian Wetherbee

Wells Fargo

4 questions for UPS

Also covers: ARCB, CHRW, CNI +14 more

David Vernon

Sanford C. Bernstein & Co., LLC

4 questions for UPS

Also covers: AAL, AUR, CNI +7 more

J. Bruce Chan

Stifel

4 questions for UPS

Also covers: ARCB, CHRW, FDX +13 more

Scott Group

Wolfe Research

4 questions for UPS

Also covers: AAL, ALGT, ALK +35 more

Thomas Wadewitz

UBS

4 questions for UPS

Also covers: ALK, ARCB, CHRW +20 more

Stephanie Benjamin Moore

Jefferies

3 questions for UPS

Also covers: APG, ARCB, ARMK +22 more

Bascome Majors

Susquehanna Financial Group

2 questions for UPS

Also covers: CHRW, CNI, CSX +19 more

Brandon Oglenski

Barclays

2 questions for UPS

Also covers: AAL, ALGT, ALK +18 more

Jason Seidl

TD Cowen

2 questions for UPS

Also covers: ARCB, CHRW, CSX +17 more

Joseph Lawrence Hafling

Jefferies

2 questions for UPS

Also covers: FWRD, GXO, RXO +3 more

Ravi Shanker

Morgan Stanley

2 questions for UPS

Also covers: AAL, ALGT, ALK +26 more

Ben Mohr

Citigroup Inc.

1 question for UPS

Also covers: CHRW

Conor Cunningham

Melius Research

1 question for UPS

Also covers: AAL, ABNB, ALGT +16 more

Daniel Imbro

Stephens Inc.

1 question for UPS

Also covers: ARCB, CHRW, CNI +23 more

Jake Lacks

Wolfe Research, LLC

1 question for UPS

Jonathan Chappell

Evercore ISI

1 question for UPS

Also covers: ASC, CHRW, CNI +20 more

Justine Weiss

Bernstein

1 question for UPS

Ravi Shankar

Morgan Stanley

1 question for UPS

Also covers: ALK, CP, GXO +3 more

Rob Salmon

Wells Fargo & Company

1 question for UPS

Program DetailsProgram 1Program 2
Approval DateAugust 2021 January 2023
End Date/DurationTerminated January 2023 Ongoing as of September 30, 2024
Total additional amount$5.0 billion $5.0 billion
Remaining authorization amountN/A$2.3 billion as of September 30, 2024
DetailsTerminated Active, aims to repurchase about $1 billion annually
YearAmount Due (in millions)Debt TypeInterest Rate% of Total Debt
2024$1,606Current Maturities of Long-Term Debt, Commercial Paper, and Finance LeasesN/A7.3% = (1,606M / 21,930M) * 100
2024$699Current Maturities of Operating LeasesN/A3.2% = (699M / 21,930M) * 100
2025$1,9993.900% Senior Notes3.900% 9.1% = (1,999M / 21,930M) * 100
2026$4992.400% Senior Notes2.400% 2.3% = (499M / 21,930M) * 100
2027$9973.050% Senior Notes3.050% 4.5% = (997M / 21,930M) * 100
2029$1,1463.400% Senior Notes, 2.500% Senior Notes3.400% 2.500% 5.2% = (1,146M / 21,930M) * 100
2030$1,5194.450% Senior Notes, 7.620% Debentures4.450% 7.620% 6.9% = (1,519M / 21,930M) * 100
2031$885.500% Pound Sterling Notes5.500% 0.4% = (88M / 21,930M) * 100
2032$5571.500% Euro Senior Notes1.500% 2.5% = (557M / 21,930M) * 100
2033$8954.875% Senior Notes4.875% 4.1% = (895M / 21,930M) * 100
2034$8935.150% Senior Notes5.150% 4.1% = (893M / 21,930M) * 100
2038$1,4866.200% Senior Notes6.200% 6.8% = (1,486M / 21,930M) * 100
2040$9855.200% Senior Notes, 4.875% Senior Notes5.200% 4.875% 4.5% = (985M / 21,930M) * 100
2042$3693.625% Senior Notes3.625% 1.7% = (369M / 21,930M) * 100
2046$4923.400% Senior Notes3.400% 2.2% = (492M / 21,930M) * 100
2047$1,1383.750% Senior Notes3.750% 5.2% = (1,138M / 21,930M) * 100
2049$1,4323.400% Senior Notes, 4.250% Senior Notes, Floating-Rate Senior Notes3.400% 4.250% Floating Rate 6.5% = (1,432M / 21,930M) * 100
2050$1,8105.300% Senior Notes, 5.125% Pound Sterling Notes5.300% 5.125% 8.3% = (1,810M / 21,930M) * 100
2053$1,0835.050% Senior Notes5.050% 4.9% = (1,083M / 21,930M) * 100
2054$1,0875.500% Senior Notes5.500% 5.0% = (1,087M / 21,930M) * 100
2064$5905.600% Senior Notes5.600% 2.7% = (590M / 21,930M) * 100
2049-2074$1,755Floating-Rate Senior NotesFloating Rate 8.0% = (1,755M / 21,930M) * 100
CustomerRelationshipSegmentDetails

Amazon.com, Inc.

Shipping & Delivery Services

U.S. Domestic Package

Revenue: 11.8% of consolidated (2024) Accounts Receivable: 12.8% (2024) Planned Volume Reduction: >50% reduction by June 2026

NameStart DateEnd DateReason for Change
Deloitte & Touche LLP1969 PresentCurrent auditor

Notable M&A activity and strategic investments in the past 3 years.

CompanyYearDetails

Frigo-Trans

2025

Completed in January 2025 for approximately $440 million, this acquisition of a European healthcare logistics company specializing in cold-chain logistics is aimed at strengthening UPS's international healthcare logistics capabilities.

Biotech & Pharma Logistics

2025

Completed in January 2025 with a transaction value of about $440 million, this acquisition of a leading German healthcare logistics provider enhances UPS's international cold-chain logistics network.

Estafeta

2024

Announced in July 2024 and expected to close by year-end pending regulatory approval, the acquisition of this prominent domestic small package provider in Mexico supports UPS’s near-shoring strategy and expands its logistics network with 145 facilities covering much of Mexico.

MNX Global Logistics

2023

Finalized in Q4 2023 after an agreement in Q3, the acquisition—part of an aggregate $1.3 billion deal with Happy Returns—enhances UPS's capabilities in time-critical and temperature-sensitive logistics for healthcare, including expansion into new markets such as Asia.

Happy Returns

2023

Closed on November 1, 2023, this acquisition of a technology-driven returns solutions provider integrates its box-free, label-free return technology with UPS’s network, thereby strengthening the e-commerce returns service and enhancing customer experience.

Delivery Solutions

2022

Completed in 2022, the acquisition of this carrier-agnostic digital platform fortifies UPS's digital commerce solutions by streamlining same-day and small package deliveries, and integrating with UPS’s broader logistics-as-a-service strategy backed by cash from operations.

Recent press releases and 8-K filings for UPS.

UPS plans voluntary driver buyouts amid network cuts
·$UPS
Layoffs
Demand Weakening
  • UPS introduces the first-ever Driver Voluntary Severance Plan, offering union drivers a financial package plus retirement benefits to streamline operations amid declining parcel volumes and economic uncertainty.
  • This follows prior cost cuts including 20,000 job cuts and plans to close 73 facilities by June 2025, with additional closures expected.
  • The International Brotherhood of Teamsters calls the plan an illegal violation of the 2023 contract mandating 30,000 new full-time jobs, warning it undermines union commitments.
  • In Q1 2025, UPS saw a 0.7% revenue decline to $21.5 billion and a 6.6% rise in net income to nearly $1.2 billion, while average daily U.S. package volume fell from 18 million to 17.4 million.
Jul 3, 2025, 2:14 PM
UPS Announces Floating Rate Senior Notes Issuance
·$UPS
Debt Issuance
  • UPS entered into an Underwriting Agreement to offer $170,673,000 aggregate principal amount of Floating Rate Senior Notes due 2075 with designated underwriters, as disclosed in the filing.
  • The issuance is being executed under a Shelf Registration Statement on Form S-3 with the prospectus declared effective on April 9, 2025, and the net proceeds will be used for general corporate purposes.
  • The transaction includes legal opinions confirming that the notes, once issued, will be valid and binding under federal and Delaware law.
May 20, 2025, 12:00 AM
UPS Reports Q1 2025 Earnings, Strategic & Cost Savings Initiatives
·$UPS
Earnings
M&A
Share Buyback
Guidance Update
Demand Weakening
  • UPS reported consolidated Q1 2025 revenue of approximately $21.5 billion (≈$21.546B) with a 0.7% YoY decline and non-GAAP diluted EPS of $1.49 .
  • Operating profit reached approximately $1.7B–$1.8B, reflecting modest YoY improvements (noted as an 8.2% margin and a 3.3% increase) .
  • The U.S. Domestic segment generated $14.5B in revenue, up 1.4% YoY, with enhanced operating profit and margins .
  • UPS is advancing extensive network reconfiguration and automation efforts, including a reduction of Amazon’s fulfillment volume by over 50% by June 2026 and plans to close a total of 164 operations (with 73 buildings closing by June) .
  • Additional cost reduction initiatives aim for $3.5B in savings in 2025 .
  • In segment highlights, international revenue remained stable while Supply Chain Solutions declined by 14.8% to $2.7B, and the full-year guidance remains cautious amid macro-economic uncertainty with further details expected in Q2 .
Apr 29, 2025, 12:31 PM