Greg Dahlberg's questions to Virgin Galactic Holdings Inc (SPCE) leadership • Q1 2025
Question
Greg Dahlberg, on behalf of Myles Walton, asked for a deeper insight into the repeat business aspect, questioning if the company is assuming a specific win rate for repeat customers in its long-term planning assumptions.
Answer
CEO Michael Colglazier responded that while it's too early for statistically significant predictions, the feedback from flown astronauts is overwhelmingly positive, with a consistent desire to fly again. He noted that a low-to-mid double-digit percentage of past flyers have already expressed interest in repeating the experience. Colglazier emphasized that the referral factor, driven by the powerful customer experience, is likely more meaningful for near-term customer acquisition than repeat business alone, as it provides an easier path into the total addressable market.