Braze (BRZE) Company Report

Braze highlights its advanced customer engagement platform, built on stream processing architecture and natively cross-channel, which has incorporated AI since its founding in 2011, positioning it ahead of the market in hyper-personalization.
The company is monetizing new AI-driven capabilities, including Decision Studio, acquired mid-2025 and selling for $250,000-$300,000 per use case, and the upcoming Agent Console, which will be incorporated into its Flex credits model upon its Q2 GA launch.
Braze's Flex credits pricing strategy has lowered friction for customers to experiment with new channels, leading to increased cross-channel usage and stickiness, but it also presents a margin impact due to strong adoption of premium channels like WhatsApp and SMS.
The company appointed Ed McDonnell as CRO in summer, bringing external experience to further strategies like verticalization and internationalization, though his arrival saw some elevated sales staff departures, with capacity expected to ramp in the second half of fiscal 2027.
Braze believes it is "through the belly of the beast" regarding the zero-interest-rate downside, with stabilized in-quarter dollar-based net retention and mildly positive Net Revenue Retention, noting that upsell and net new bookings are roughly 50/50.

1 day ago

Transcript

Braze CFO Discusses Product Innovation, Market Position, and Pricing Strategy

BRZE

Product Launch

New Projects/Investments

Demand Weakening

Braze's CFO, Isabelle Winkles, highlighted the company's continued leadership in hyper-personalization and AI, noting that the market is catching up to Braze's long-standing capabilities.
Key product innovations include an SDK for ChatGPT and the acquired Decision Studio, which is priced at $250,000-$300,000 per use case and has demonstrated significant ROI for customers like Yum! Brands and Capital One.
Recent pricing and packaging changes, such as Flex credits and the elimination of data point caps, aim to reduce friction and encourage broader platform usage, with the upcoming Agent Console to be monetized via Flex credits.
Braze has observed stabilization in its in-quarter dollar-based net retention and believes it is "through the belly of the beast" regarding market challenges.

1 day ago

Transcript

Braze Discusses Product Innovation, Pricing Strategy, and Market Position at Needham Conference

BRZE

Product Launch

New Projects/Investments

Revenue Acceleration/Inflection

Braze's CFO, Isabelle Winkles, highlighted the company's strong position in the evolving customer engagement market, emphasizing its native AI integration and stream processing architecture for hyper-personalization and real-time data processing.
The company is innovating with new products, including an SDK for ChatGPT and the recently acquired Decision Studio, which sells for $250,000-$300,000 per use case and optimizes business outcomes. The Agent Console, launching GA in Q2, will also be monetized through the Flex Credits model.
Braze's Flex Credits pricing strategy has lowered friction for customers to experiment with new channels, leading to higher utilization and less downsell risk, though it impacts gross margins due to increased use of premium channels.
The company has seen stabilization in its in-quarter dollar-based net retention, with upsell and net new bookings broadly split 50/50. Ed McDonnell was hired as CRO in summer 2025 to further strategies in verticalization and internationalization, with sales capacity expected to ramp up in the second half of 2026.

1 day ago

Transcript

Braze Discusses Strong Performance, AI Momentum, and Profitability Outlook

BRZE

Revenue Acceleration/Inflection

New Projects/Investments

Guidance Update

Braze reported strong numbers, attributing success to improvements in product health, customer health, pricing, and packaging, alongside significant advancements in its AI roadmap and new product launches like the Decisioning Studio, which is already driving revenue.
During the Cyber Week period, Braze successfully processed 100 billion messages with 100% uptime and high performance, observing a trend where Cyber Monday volumes surpassed Black Friday for the first time. The company highlighted its diversified customer base and the durability of lifecycle CRM in volatile market conditions.
The company is experiencing rapid growth in SMS and WhatsApp channels, which are proving effective for marketers further down the sales funnel. CEO Bill Magnuson emphasized that AI is a critical pivot point in purchasing decisions, noting Braze's 25.5% year-over-year growth compared to Salesforce Marketing and Commerce Cloud's 1%.
CFO Isabelle Winkles indicated improvements in sales efficiency and productivity and a successful strategy to reduce downsell, directly benefiting the top line. Braze is also returning to its profitability framework, targeting an 8% margin for the full year next year.

Dec 11, 2025, 6:25 PM

Transcript

Braze Discusses Strong Performance and AI-Driven Growth

BRZE

Revenue Acceleration/Inflection

Product Launch

New Projects/Investments

Braze reported strong numbers for the quarter, attributing success to improvements in product health, customer health, strategic pricing and packaging changes, and the launch of new AI-powered products such as Operator, Agent Console, and Decisioning Studio.
The company observed stabilization and slight pickups in in-quarter Net Revenue Retention (NRR) and organic revenue growth, driven by reduced downsell activity, less customer churn, and improved net customer adds.
During Cyber Week, Braze successfully processed 100 billion messages with 100% uptime, noting a trend of higher volumes on Cyber Monday and increased usage of advanced personalization features across its diversified customer base.
Braze's 25.5% year-over-year growth significantly outpaces competitors like Salesforce Marketing and Commerce Cloud (1% growth), with AI investments being a critical factor in customer purchasing decisions and future growth.

Dec 11, 2025, 6:25 PM

Transcript

Braze Reports Strong Performance, Highlights AI-Driven Growth and Profitability Outlook

BRZE

Revenue Acceleration/Inflection

New Projects/Investments

Guidance Update

Braze reported strong numbers and successfully handled 100 billion messages during Cyber Week with 100% uptime, indicating robust operational performance and increased usage of advanced personalization features.
AI is a critical driver for new customer acquisition and revenue, with products like Decisioning Studio contributing to growth, and the company is optimistic about its competitive position against slower-growing rivals.
Strategic changes to pricing and packaging (credits model) are lowering customer activation energy and increasing stickiness, while improved sales efficiency and proactive downsell mitigation are positively impacting the top line.
The company announced a return to its profitability framework, with an expectation to add 8% to margins for the full year next year, reflecting a judicious capital deployment strategy.

Dec 11, 2025, 6:25 PM

Transcript

Braze Reports Strong Q3 2026 Results and Provides FY 2026 Guidance

BRZE

Earnings

Guidance Update

New Projects/Investments

Braze reported strong Q3 2026 results, with revenue of $191 million, representing a 25.5% year-over-year increase, and generated $18 million in free cash flow.
The company achieved improved profitability, reporting $5 million in non-GAAP operating income and $7 million (or $0.06 per share) in non-GAAP net income for Q3 2026.
Customer growth was robust, with 106 sequential customer additions, bringing the total to 2,528 (up 14% year-over-year), and 21 new large customers ($500k+ ARR) sequentially, totaling 303 (up 29% year-over-year).
Braze provided Q4 2026 revenue guidance in the range of $197.5 million – $198.5 million and full fiscal year 2026 revenue guidance of $730.5 million – $731.5 million, both representing approximately 23% year-over-year growth at the midpoint.
The company continues to focus on AI-driven solutions, with Braze AI Decisioning Studio contributing $4.8 million in Q3 revenue, and new integrations such as SDK support for native apps in ChatGPT.

Dec 9, 2025, 9:30 PM

Transcript

Braze Reports Strong Q3 2026 Results with Revenue Up 25.5%

BRZE

Earnings

Guidance Update

Revenue Acceleration/Inflection

Braze reported Q3 2026 revenue of $191 million, marking a 25.5% year-over-year increase, with organic revenue growth at 22.3% year-over-year.
The company achieved non-GAAP operating income of $5 million (2.7% of revenue) and non-GAAP net income of $7 million (or $0.06 per share), generating $18 million in free cash flow.
Customer growth was strong, with 106 sequential customer additions bringing the total to 2,528, and large customers ($500k+ ARR) increasing 29% year-over-year to 303.
For Q4 2026, Braze projects revenue between $197.5 million and $198.5 million (midpoint 23% year-over-year growth) and non-GAAP net income per share of $0.13-$0.14.
The Braze AI Decisioning Studio contributed $4.8 million in Q3 2026 revenue and is anticipated to add approximately 2 percentage points to full fiscal year 2026 revenue growth.

Dec 9, 2025, 9:30 PM

Transcript

Braze Reports Strong Q3 2026 Results and Provides Q4 and Full-Year Guidance

BRZE

Earnings

Guidance Update

Product Launch

Braze reported strong Q3 2026 results with revenue of $191 million, a 25.5% year-over-year increase, and improved non-GAAP operating margins by over 400 basis points year-over-year, generating $18 million in free cash flow.
The company achieved its strongest quarter of customer additions in three years, adding 106 sequentially to reach 2,528 total customers, and saw a 29% year-over-year increase in large customers (those spending $500,000+ annually) to 303. Dollar-based net retention was 108% overall and 110% for large customers.
Braze AI Decisioning Studio contributed $4.8 million to Q3 2026 revenue, with organic revenue growth at 22.3% year-over-year. The company highlighted strong customer adoption of new AI-driven features like Agent Console and Braze Operator, emphasizing their role in driving customer engagement and efficiency.
For Q4 2026, Braze expects revenue between $197.5 million and $198.5 million and non-GAAP net income per share in the range of $0.13 to $0.14. Full fiscal year 2026 revenue is projected to be between $730.5 million and $731.5 million, with non-GAAP net income per share of $0.42 to $0.43.

Dec 9, 2025, 9:30 PM

Transcript

Braze Announces Q3 2026 Earnings Results

BRZE

Earnings

Guidance Update

Revenue Acceleration/Inflection

Braze reported Q3 2026 revenue of $190.8 million, marking a 25.5% year-over-year increase. The quarterly revenue run rate was $763 million.
The company achieved a non-GAAP net income per share (diluted) of $0.06 for Q3 2026, while reporting a GAAP net loss of $36 million.
Free cash flow for Q3 2026 was $17.8 million.
Braze's customer count increased to 2,528 as of October 31, 2025, and its dollar-based net retention rate was 108%.
For Q4 2026, Braze projects revenue between $197.5 million and $198.5 million and non-GAAP net income per share of $0.13 to $0.14.

Dec 9, 2025, 9:30 PM

Presentation

Earnings Transcripts

Quarterly earnings call transcripts for Braze.

Q3 2026

Dec 9, 2025

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Q2 2026

Sep 4, 2025

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Q1 2026

Jun 5, 2025

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Braze (BRZE)

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