The Hartford Insurance Group - Earnings Call - Q1 2025

Executive Summary

• Q1 2025 was resilient operationally despite elevated catastrophe losses: diluted EPS $2.15 and core EPS $2.20; EPS beat consensus, while revenue modestly missed due to $467M pre-tax catastrophe losses largely from the January California Wildfire event.
• Property & Casualty underlying profitability held: P&C underlying combined ratio 88.8% (vs 90.1% in Q1 2024), with notable improvement in Personal Insurance underlying combined ratio to 89.7% (–6.4 pts YoY) driven by earned rate and lower auto physical damage frequency.
• Business Insurance delivered 10% written premium growth and an 88.4% underlying combined ratio; Global Specialty posted >$1B written premium and an 84.0% underlying combined ratio.
• Management reaffirmed key 2025 objectives: auto underlying combined ratio mid-90s by mid-2025, underlying margins in Business Insurance consistent with 2024, Employee Benefits LT core margin 6–7%, and continued $400M quarterly buybacks in Q2.
• Capital and investment remain supportive: net investment income $656M; book value per diluted share up to $57.07; trailing 12-month ROE 18.8% and core ROE 16.2%.

What Went Well and What Went Wrong

What Went Well

• Business Insurance sustained strong underlying profitability with an 88.4% underlying combined ratio and 9% earned premium growth; CFO: “core earnings were $471M with written premium growth of 10%”.
• Personal Insurance underlying combined improved 6.4 pts YoY to 89.7%, with auto underlying combined 96.1% (–8.3 pts YoY) and homeowners underlying combined 75.1%; CEO: “margins continue to improve…target profitability in auto by mid-2025”.
• Employee Benefits delivered a 7.6% core earnings margin (up 1.5 pts YoY) on improved loss ratios in group life and disability; management highlighted digital tools like Leave Lens and >160 HR tech integrations.

What Went Wrong

• Elevated catastrophes: P&C current accident year CAT losses were $467M pre-tax, including ~$325M net of reinsurance from the January California Wildfire event, materially impacting Q1 results.
• Personal Insurance combined ratio deteriorated to 106.1% due to 14.4 pts higher CAY CAT losses and a 1.7 pt higher expense ratio (marketing, commissions).
• Consolidated P&C combined ratio rose to 96.9% (vs 92.1% in Q4 2024), reflecting the catastrophe burden; consolidated revenue slipped sequentially vs Q4.

Transcript

Operator (participant)

Good morning and welcome to The Hartford Insurance Group's First Quarter 2025 Earnings Call and Webcast. All participants are in a listen-only mode. After the speaker's remarks, we will conduct a question-and-answer session. To ask a question at this time, you'll need to press star followed by the number one on your telephone keypad. As a reminder, this conference call is being recorded. I would now like to turn the call over to Susan Spivak, Senior Vice President of Investor Relations. Thank you. Please go ahead.

Susan Spivak (SVP of Investor Relations)

Good morning, and thank you for joining us today for our First Quarter 2025 Earnings Call and Webcast. Yesterday, we reported results and posted all earnings-related materials on our website. Before we begin, please note that our presentation includes forward-looking statements, which are not guarantees of future performance and may differ materially from actual results. We do not assume any obligations to update these statements. Investors should consider the risks and uncertainties detailed in our recent SEC filings, news release, and financial supplement, which are available on the Investor Relations section of thehartford.com.

Our commentary includes non-GAAP financial measures with explanations and GAAP reconciliations available in our recent SEC filings, news release, and financial supplement. I would like to introduce our speakers, Chris Swift, Chairman and Chief Executive Officer, and Beth Costello, Chief Financial Officer. After their remarks, we will take your questions assisted by several members of our management team. Now I'll turn the call over to Chris.

Chris Swift (Chairman and CEO)

Good morning, and thank you for joining us today. The Hartford is off to a strong start in 2025, sustaining the momentum we have built over the past few years. Before I get into the details, let me take a moment to comment upon the macroeconomic environment. We are operating in dynamic times. However, as an underwriting-centric organization specializing in managing risk, we are well-equipped to navigate this evolving environment. Our teams are closely monitoring trends and are already taking action to address the impacts of this complex and dynamic policy landscape. With solid fundamentals, a durable investment portfolio, and a balance sheet that is stronger than ever, we remain steadfast in our commitment to delivering strong returns for our shareholders. Now let's transition to First Quarter results.

As I mentioned, The Hartford had a strong start to the year, even in the face of the most destructive wildfires in U.S. history. Disciplined underwriting and pricing execution, exceptional talent, and innovative customer-centric technology continue to drive our performance. Highlights from the first quarter include top-line growth in business insurance of 10%, with a very strong underlying combined ratio of 88.4, an underlying combined ratio of 89.7 in personal insurance, representing a 6.4 point improvement over prior year, including over 8 points in auto, a core earnings margin of 7.6% in employee benefits, which continue to outperform in a competitive environment, and continued solid performance in our investment portfolio. All these items contributed to a trailing 12-month core earnings ROE of 16.2%.

As I dive into the details, let me start with P&C current accident year catastrophe losses, which totaled $467 million before tax, including $325 million related to the January California wildfires. Catastrophe risk management strategies and reinsurance structure effectively contained exposure, keeping it well within our market share. While we are pleased with the performance of our overall book of business and risk management program, the losses were significant to first quarter results. In times like these, I am especially proud of The Hartford's claim handlers, adjusters, and leaders. Excluding catastrophe losses, our businesses sustained strong performance in line with or exceeding expectations.

Turning to business insurance, results were excellent, driven by our industry-leading underwriting tools, pricing expertise, and data science advancements. New business growth remained strong within small and middle markets, where the environment continues to be conducive for growth. As the leading small business carrier, our digital capabilities offer exceptional functionality and ease of use, providing us with a significant competitive advantage in the market. We have successfully leveraged these strengths to enhance the middle market and Global Specialty businesses.

We are going to market as one unified organization to serve diverse needs of customers and partners with a consistent and top-tier experience. In small business, first quarter financial performance was excellent, with record-breaking quarterly written premium and double-digit new business growth, while extending a 19-quarter trend of sub-90 underlying combined ratios. New business growth was driven in part by strong quote flow and modestly higher average premium, as well as a 29% increase in E&S Binding premium, a business where we continue to see tremendous opportunity. In short, small business continues to deliver excellent results with industry-leading products and digital capabilities.

We are on track to surpass $6 billion in annual written premium in 2025. Moving to middle and large, we are pleased with first quarter performance, including excellent top-line growth paired with a strong underlying margin in line with our expectations. New business growth remained strong, with contributions from multiple lines and market sectors. We continue to take advantage of healthy submissions, driven in part by investments made to expand product capabilities and the efficiency of the broker and agent experience.

Written premium growth reflects strong renewal rate execution across most lines, including double-digit increases in liability and auto. Shifting to global specialty, results were outstanding, with sustained underlying margins in the mid-80s and over $1 billion in quarterly written premium. This impressive top-line performance reflects our strong competitive position, diverse product offerings, and solid renewal written pricing, including double-digit pricing and wholesale casualty.

Our wholesale business saw an 11% increase in gross written premium, with significant contributions from U.S. Inland Marine, auto, and casualty lines, and the global reinsurance business also grew at a double-digit clip. With a diverse product set and a generally healthy pricing environment, we remain excited about the growth prospects in global specialty. Across business insurance, combined emphasis on property expansion has resulted in written premium growth of approximately 15% this quarter. We are capitalizing on the favorable market conditions in the SME space with a disciplined approach and no change in our catastrophe risk appetite.

As for pricing, business insurance renewal written pricing, excluding workers' compensation of 9.9%, increased 20 basis points from the fourth quarter. Our pricing execution remained strong, including low double-digit increases in general liability and auto, with liability pricing continuing to rise. The team hit the ground running on one-to-one renewals, exceeding liability pricing targets, which are comfortably above loss-cost trends. In business insurance property, pricing remains healthy in the low double digits, driven by 18% pricing increases within our small business package product.

In personal insurance, margins continue to improve, achieving an underlying combined ratio in the 80s for the first time in three years. We expect target profitability in auto by mid-2025, consistent with our expectations. Having navigated a challenging loss-cost environment, personal insurance is now focused on balancing profitability and a pivot to growth in a competitive environment. Our homeowners business had a strong underlying quarter, highlighted by a mid-70s underlying combined ratio. Renewal written pricing of 12.3%, driven by net rate and insured value increases, continues to support healthy margins while reinforcing our strong position in the market.

Moving on to employee benefits, core earnings margin of 7.6% exceeded prior year by 1.5 percentage points, surpassing our long-term target of 6%-7%. Group life and disability both delivered excellent results. The disability loss ratio reflected nearly 20 percentage points of improvement in paid family and medical leave products, and the life loss ratio continued to improve. Modest fully insured ongoing premium growth reflects the competitive environment and strong book persistency, which is above 90%. Sales were largely in line with expectations for the quarter.

I want to take a moment to highlight ongoing technology investments in employee benefits focused on superior customer experience and enabling growth. In absence and disability, we recently launched our patented LeaveLens Platform, empowering employees to confidently plan for their leave of absence through a comprehensive view of their benefits, available time, and prospective pay while away from work. We also recently delivered a new absence dashboard tool, which gives employers dynamic reporting capabilities regarding their employees' leaves of absence. These market differentiating tools, in conjunction with recent investments in life claim digital intake, provide a holistic suite of new digital capabilities for customers.

Additionally, we continue to focus on enhancing data exchanges and integration connections with benefit administration and human resource platforms to drive future growth. We now have over 160 integrations with HR technology partners, servicing over 2/3 of our book, and we continue to build our leadership position in this space. For example, we have deepened our partnership with Workday to co-design their new Workday Wellness platform, which will deliver faster integrations, comprehensive implementation support, and real-time data exchange.

With these capabilities and continued investment in the benefits business, we expect to retain our number one disability position and our top five life position while delivering an outstanding user experience for customers and their employees. Moving to investments, the portfolio continues to support The Hartford's financial and strategic goals, performing well across a range of asset classes and market conditions. Beth will provide more details on the performance in the quarter. Alongside strong financial results, the first quarter also marked the launch of our new brand. As we further establish ourselves as an innovative and growth-oriented industry leader, our strategy is intentionally centered on customers and their evolving needs. The new brand celebrates The Hartford's strengths built on centuries of trust from businesses, workers, and individuals we support every day.

As CEO, I remained honored to lead a company with such a rich legacy and bright future, driven by exceptional employees and their unwavering commitment to our customers. Looking ahead, we are expanding digital capabilities, leveraging AI, enhancing our product offering, and entering new markets to better serve customers. All these factors contribute to my excitement and confidence about the future of The Hartford as we continue delivering industry-leading financial performance. It is an exciting time at The Hartford for our employees, customers, distribution partners, and all stakeholders. Together, we will navigate this dynamic environment and seize the opportunities ahead. Now I'll turn the call over to Beth to provide more detailed commentary on the quarter.

Beth Costello (CFO)

Thank you, Chris. Core earnings for the quarter were $639 million or $2.20 per diluted share, with a trailing 12-month core earnings ROE of 16.2%. Although results were impacted by elevated catastrophe activity, including the January California wildfire event, underlying P&C results and employee benefits results were excellent. In business insurance, core earnings were $471 million with written premium growth of 10% and an underlying combined ratio of 88.4.

Small business continues to deliver industry-leading results with written premium growth of 9%, double-digit new business growth, and an underlying combined ratio of 89.4. Middle and large business had another quarter of solid profitability with an underlying combined ratio of 90.6 and written premium growth of 9%, including record quarterly new business of $188 million. Global specialty's first quarter was outstanding, with an underlying combined ratio of 84 and a record first quarter written premium of $1 billion. Written premium growth of 11% in the quarter reflects strong growth across much of the book and solid renewal execution, including written pricing increases of 6.2%.

In personal insurance, core earnings for the quarter were $6 million with an underlying combined ratio of 89.7, driven by an improvement of 8.1 percentage points in the underlying loss and loss adjustment expense ratio over the prior year. The first quarter auto underlying combined ratio of 96.1 improved 8.3 percentage points from the 2024 period, and homeowners produced a strong underlying combined ratio of 75.1. Written premium in personal insurance increased 8% in the first quarter, in part driven by steady and successful rate actions. In auto, we achieved written pricing increases of 15.8% and earned pricing increases of 20%.

In homeowners, written pricing increases were 12.3% and 14.4% on an earned basis. Additionally, new business growth continues to be robust in both homeowners and auto. Homeowners policy count continued to grow while auto decreased as expected. Effective policy count retention for both homeowners and auto remained flat due to strong but moderating renewal written pricing increases. The personal insurance first quarter expense ratio of 27 increased from the prior year by 1.7 percentage points, primarily driven by higher direct marketing costs and, to a lesser extent, a higher commission ratio, partially offset by the impact of higher earned premium.

With respect to catastrophes, P&C current accident year losses were $467 million before tax or 11.1 combined ratio points, including $325 million net of reinsurance related to the January California wildfire event, as well as tornado, wind, and hail events primarily in the Midwest and South regions in the month of March. We are pleased with our robust and comprehensive reinsurance program on both a per-occurrence and aggregate basis. As a reminder, the aggregate treaty provides $200 million of coverage when subject losses and expenses exceed $750 million.

Total P&C net favorable prior accident year development within core earnings was $90 million before tax, primarily due to reserve reductions in workers' compensation, homeowners, and personal auto. There were no increases in prior year reserves for general liability and commercial auto. The actions we took in the fourth quarter of 2024 positioned us well for 2025, both in terms of the overall adequacy of our general liability and commercial auto reserves and, equally important, incorporating these trends into our pricing models.

We recorded $32 million before tax of deferred gain amortization related to the Navigators ADC, which positively impacted net income with no impact on core earnings. Based on our estimate of payment patterns, we expect the remaining balance of $32 million to be amortized in the second quarter. Moving to employee benefits, we achieved core earnings of $136 million for the quarter. The core earnings margin of 7.6% reflects excellent group life and disability performance. The group disability loss ratio of 69 improved from 70.1 in the first quarter of 2024, driven by improvement in the paid family and medical leave product loss ratio and continued strong claim recoveries.

The improvement was partially offset by a slight increase in long-term disability incidents compared to the prior year. However, incident rates remained favorable to long-term historical averages and to our expectations. The group life loss ratio of 79.9 for the quarter improved 2.7 points, reflecting lower mortality. Fully insured ongoing sales in the quarter of $381 million, combined with increased exposure on existing accounts and excellent persistency above 90%, resulted in a 2% growth in fully insured ongoing premiums. For the quarter, net investment income was $656 million.

The total annualized portfolio yield, excluding limited partnerships, was 4.4% before tax, 10 basis points above the year-ago period and 20 basis points below the fourth quarter. The decline from the fourth quarter was primarily due to lower equity dividends, lower returns on public equity-related fund investments, and a modestly lower yield on variable-rate securities. Our first quarter annualized LP returns of 3.1% before tax were higher than the year-ago period, although returns were lower than the fourth quarter, including lower returns in our real estate portfolio and other funds.

We continued to strategically manage the portfolio, balancing risk while pursuing accretive trading opportunities, and in the quarter, reinvested at 70 basis points above the sales and maturity yield. Full-year 2025 net investment income, excluding LPs, is expected to be higher than 2024, driven by invested asset growth. We expect the 2025 yield excluding LPs to be generally in line with the yield earned in 2024, as lower yields on variable-rate securities are expected to offset increases from reinvesting at higher rates.

Turning to capital management, holding company resources totaled $1.3 billion at quarter end. During the quarter, we repurchased 3.5 million shares under our share repurchase program for $400 million, and we expect to remain at that level of repurchases in the second quarter. As of March 31, we had $2.75 billion remaining on our share repurchase authorization through December 31, 2026. In summary, we are very pleased with our strong financial performance for the first quarter and believe we are well-positioned to continue to enhance value for our stakeholders. I will now turn the call back to Kate.

Kate Jorens (SVP and Treasurer)

Thank you, Beth. We will now take your questions. Operator, please repeat the instructions for asking a question.

Operator (participant)

As a reminder to ask a question, please press star followed by the number one on your telephone keypad. In the interest of time, we ask that you please limit yourselves to one question and one follow-up. Thank you. Our first question will come from Gregory Peters from Raymond James. Please go ahead. Your line is open.

Gregory Peters (Managing Director of Insurance)

Great. Good morning, everyone. The first question I'm going to ask just is competitive market conditions in the business insurance segment. Looking at your statistical supplement, it looks like new business, both in small and middle market, was up nicely in the quarter. Retention dropped a little bit. Just curious how you are looking at your position in the marketplace and your outlook for growth.

Chris Swift (Chairman and CEO)

Greg, thanks for joining us today. You are right. We are proud of all our business segments, whether it be small, middle, global specialty, and they are all performing, I think, exceptionally well. I am just going to ask Mo to just comment specifically on retention. Yeah, Greg, what you are seeing in the IFS is really just a reminder. It is for our guaranteed cost lines in middle and large.

What we were feeling in the quarter, and we have talked about it in prior quarters, was some pressure on the workers' compensation specifically. I am really proud of how the teams navigated. They are just making choices on renewals. Overall, we just feel like this is a competitive market in middle and large. Also, what you saw in the quarter was really nice growth overall with a 9% in middle and large. I think what you're feeling is we have the diversification that we've built over the past decade in middle and large so that when retention's down in workers' comp and workers' comp is really competitive, we have the ability to grow in other areas and still maintain the top line that we're chasing.

Gregory Peters (Managing Director of Insurance)

Good. Thanks for the detail. I guess in part of your opening comments, you talked about technology. You talked about the digital integration, our data integration with Workday. You talked about digital. One of your peers came out with a pretty robust technology presentation as part of their investor day several weeks ago. I am just curious about how you're looking at your technology progress and help us on the outside sort of reconcile what's legacy maintenance stuff versus new initiatives that are game-changing.

Chris Swift (Chairman and CEO)

Yeah, happy to try. I mean, that's probably like a four-hour discussion, Greg. What I would just share with you, and I think we've said it consistently before, is we've been on a journey over the last 10, 15 years of just making basic improvements to our core platforms and our core platforms in all businesses. Those platforms would be defined as claim systems, administrative systems, billing, and remittance type systems.

Recently, we've launched a multi-year project, a seven-year project to take all our data and applications to the cloud. I think personally, we have the best platform in all our businesses. For Personal Lines, we have a modern SaaS-based platform. Group benefits, we've modernized all our platforms there and taken that to the cloud. Guidewire continues to be our preferred vendor, both for administration and commercial insurance as well as claims.

We spent a lot of money doing that, thoughtfully, but we knew we needed to do it to really have the flexibility in our products and to ultimately drive down our cost. I think what we've been doing of late, and of late is, let's say, over more of the last five, six years, is really organizing our data more effectively. We've had more consumer, customer-centric digital capabilities. I mentioned all the things that we were doing in group benefits because sometimes there's a little bit of misinformation out there that I felt needed to be corrected.

Yeah, again, we're investing in our customer experience. We've invested in core capabilities and benefits. Of late, everyone's been talking about AI, and I'm not going to talk about it in any great detail, but we got three main areas we're focused on: claims, underwriting, and operations. We will lead the AI implementation for the industry. All I'd ask you to do is just stay tuned.

Gregory Peters (Managing Director of Insurance)

Makes sense. Thanks for the answers.

Operator (participant)

Our next question comes from Brian Meredith from UBS. Please go ahead. Your line is open.

Brian Meredith (Managing Director)

Hey, thanks. A couple from here for you. First, Chris and Mo, could you talk a little bit about what tariffs could potentially mean for loss costs as you think about it in auto insurance and any area in commercial insurance you're thinking about?

Chris Swift (Chairman and CEO)

I'd be happy to try, Brian. As you know, I mean, this is, as I said in my prepared remarks, a fairly dynamic environment, and there's a lot of unknowns and uncertainties. If you take that as sort of the foundation to my comments, I think what our views right now are is that the tariffs probably will affect the price of automobiles, parts, building materials, and supplies.

If you think about it, and others have commented upon it, that should be a one-time event, that sort of step change, and then a normal trend would hopefully continue from there. I think in personal and commercial auto, I believe our lost picks for 2025 were prudent, which meant we have a level of conservatism in there that will hopefully allow us the opportunity to minimize any tariff-related increases, most likely in the second half of the year.

As it relates to home and commercial property, all I would say is I think our reaction function there is tight, and we can react timely and obviously make any adjustments in our pricing, particularly in those products. I think equally in our personal auto liability, I think we've worked on our rate filings. We know how to file rates. More importantly, we've worked on our reaction time there to sort of have a faster cycle time. We've talked about it in the past. I think about 45% of our states that we operate in require prior approval, but 55% do not.

We can react in due course once we know what's going to happen. Obviously, some of the data and the flexionary pressures start to show up in our data that the regulators expect to see. I think overall, we're well-positioned to navigate. This isn't anything terribly new as far as monitoring loss cost trends, but it is an emerging policy tariff environment. It is somewhat unique in that respect. I think that's what I would say, Brian.

Brian Meredith (Managing Director)

Terrific. That was great. One really quick one here. Renewal written price increases in small business, they jump around a little bit, but we saw it go from 7.4%-6.2%. Is that a mix issue, or is there something else going on there?

Chris Swift (Chairman and CEO)

I think I might ask Mo to comment, but that's mostly comp. That's more heavily weighted in the first quarter. Mo, excluding comp, small business, I think was up. Pricing was up 12%-12.9%. It is still very, very robust, Brian, but a little sequentially down due to comp, I think, Mo.

Mo Tooker (President)

Yeah, the only other impact in there, Brian, was our E&S Binding was marginally down. Everything else is really strong. The BOP is really strong. Auto is really strong. We are really optimistic about the pricing that we're feeling in small business in general, managing comp tightly. I think you'll see in our numbers really strong growth in the E&S Binding. We feel like that's in a really healthy place, and we'll continue to push into that space.

Brian Meredith (Managing Director)

Terrific. Thank you.

Operator (participant)

Our next question comes from Andrew Kligerman from TD Securities. Please go ahead. Your line is open.

Andrew Kligerman (Managing Director)

Hey, thanks, and good morning. Maybe just following up on Brian's question with respect to the pricing. As I looked at the underlying combined in business insurance at an outstanding 88.4% underlying combined, it looked like the mid-large kind of saw the combined go up by 1.4 percentage points, and it was helped by small and specialty. Maybe elaborate a little more on the pricing environment.

Do you see more pressure in mid and large going forward? Given the resilience you just touched on with small, mid, and specialty, that remains strong. Net net, are you confident in your underlying combined kind of holding in this vicinity going forward? Maybe a little more on pricing and how it's affecting both areas. Secondly, how's it going to hold up over time with this underlying combined?

Chris Swift (Chairman and CEO)

I would say, Andrew, first, thanks for joining us. Yeah, what we talked about last quarter and what our objectives were for 2025, I remain highly confident in achieving the goals that we set out was basically sort of consistent underlying combined ratios in business insurance between years, obviously improvement in personal auto. In group benefits, we were really focused on getting additional rate into the paid family leave products that you could see the results this quarter.

I'm going to give you just a couple of little high-level comments, and I'm just going to ask Mo to add anything on business insurance, and then Mike Fish, anything on group benefits. The SME space, which broadly defined, I think we're the industry leader, continues to hold up very well. If you look at our overall price increase, XComp, because Comp's got its own dynamics, we increased it 20 basis points to 9.9%.

Even if I look at property within the SME space, we're up 18% in property pricing. Overall, GL, including XS and umbrella lines, achieved a 10.5% increase this quarter. I gave you sort of an XComp small business pricing number that's up 12.9%. I feel really good about global specialty, up 6.2% in pricing. Giving you just some highlights to sort of demonstrate that we're executing well. The SME market, even in the aspects of global specialty where we play, is holding up better. Tends to be the more profitable segment that we are one of the leaders in. Mo, what would you add? Mike Fish, I'll ask you to add something.

Mo Tooker (President)

That was a fulsome response. The only thing I would add, Andrew, is it's a competitive market, and we talk about it from quarter to quarter, but we are asking the underwriters to really make the right choices. I think we, again, felt the middle team being really, I think, really strong on the decisions they were making on workers' comp. I think we've pointed to our specialty team making the strong decisions on public D&O.

That book is less than $100 million, so they have managed that down. I think where the pricing is not holding up to what we do, our underwriters are making the right choices. I'm really proud of the way they're executing. I think what we're moving into is an underwriters' market where, as the market moves and maybe moves a little bit more dynamically, the best underwriters will win. We hope to be in that population that will continue to outperform.

Mike Fish (Head of Employee Benefits)

Hey, Andrew, this is Mike. I would just maybe add a couple of comments on the benefit side. Overall, we feel really good about where we're writing business, both on the sort of new sales front and the renewal front in terms of the pricing. Again, holding on to margin. In particular, we've seen strong disability experience emerge, and so that's some favorable experience we have coming into our book.

Again, on the other side, we've got some pressure on paid family leave that we've talked about two or three quarters in a row. You saw in the quarter really a nice improvement, a 20-point improvement on paid family leave, really driven by rate that we put into the book. We put double-digit rate increases into that book of business, about $260 million. Not a large book, but we put some nice rate action in there, and persistency held up strong in the high 80s. Very pleased with that outcome.

Andrew Kligerman (Managing Director)

Just as a follow-up, and that was very helpful. Mo, you just mentioned underwriters' market, and that kind of contrasts a little bit with net written premium being up an excellent 10% in the quarter for business insurance overall, and it looks like across all the different areas. Chris, does your high degree of confidence encompass a pretty robust net written premium growth trajectory, or could that underwriters' market that Mo is talking about start to fail?

Chris Swift (Chairman and CEO)

I feel positive about both, Andrew, not to cut you off, but I feel positive on both. I feel positive that we can continue to grow and capture market share with our product sets, with our distribution, while being disciplined, as Mo said, from an underwriting side. I think the strongest evidence of that is we're shrinking our comp book right now as we speak just because we're not getting the rate across the board that we want. Mo, you don't think that's conflicting, do you?

Mo Tooker (President)

No, not at all. I would say, Andrew, in this marketplace, with how much that we have built, and in some places we are, I think, subscale to what we want to be, certainly the flow continues to be strong. We continue to enjoy really strong partnerships with our distribution. We have one, I think, a very rare network of distribution partners that few can match. We feel those partners wanting to consolidate to fewer markets.

We are enjoying that as well. The growth opportunities that are out there, again, subject to the market holding up, we will take advantage of the flow that we see coming through. Where the rates are not where they need to be, as I said a minute ago, we will pull back. I think that is really what I am asking you to think about, is we can and do believe we can do both, manage the market and grow. I think that is what the best underwriters in the market will do over time.

Andrew Kligerman (Managing Director)

Awesome. Thank you.

Operator (participant)

Our next question comes from Elyse Greenspan from Wells Fargo. Please go ahead. Your line is open.

Elyse Greenspan (Managing Director)

Hi, thanks. Good morning. My first question on the commercial line side, can you just provide some color just on where loss trend is across your book? I'm particularly interested if you saw if you made any changes to your loss trend assumptions in the first quarter.

Chris Swift (Chairman and CEO)

Elise, I would say we made no changes. Obviously, we discussed the changes we made in 2024 and how that affected the 2025 pricing. You could see what we talked about from an achieved rate. I think across the board, we're achieving pricing ahead of loss cost trends and feel good where we're at right now, excluding workers' compensation, which has its own ecosystem. I think in personal lines, you asked the BI question, but personal lines has its own strong dynamics of getting that book back to profitability. I feel really good one quarter in of how we're executing and feel very confident as I think about the next three quarters.

Elyse Greenspan (Managing Director)

Thanks. My follow-up is on personal lines. Chris, in response to an earlier question, right, you were talking about the makeup of your book for states that were filing use versus prior approval, which to me indicated when we start to see an impact of the tariffs that you guys would go the route of looking to take price to offset that. Is that a decision that you've made that you will try to take price or any color that you could provide there as you think about the potential tariff impacts need for price, right? And you guys just about getting back to target margins in the book.

Chris Swift (Chairman and CEO)

Yeah, it's a good question. Obviously, facts and circumstances will present themselves more clearly as far as options, opportunities. I think the nuance I want you to make sure you hear is that we set loss cost trends and picks at the beginning of the year that we thought were very prudent, thoughtful, and provided a range of outcomes. We have obviously the ability then to absorb some level of inflationary tariff-type pressure. Beyond that, yeah, I mean, our goal is to keep up with loss cost trends and earn an adequate risk-adjusted return on our capital deployed. By definition, if we exhaust all other options, we're going to have to go back in and tweak rates.

Elyse Greenspan (Managing Director)

Thank you.

Operator (participant)

Our next question comes from Meyer Shields from KBW. Please go ahead. Your line is open.

Hi, it's Jane for Meyer. Thank you for taking my question. I guess just a quick follow-up on the macroeconomic environment that you kind of mentioned in your prepared remark that you're already taking action to address the impact. I know you mentioned some quick reaction time and things like that and faster cycle time. Anything you want to add there besides that that you're already being taking action? Thank you.

Chris Swift (Chairman and CEO)

Yeah, I would say it's targeted action in certain lines, primarily the commercial auto and commercial property line. That's all I'll say.

Okay. Got it. And then another follow-up question on Small Commercial. Small commercial growth is very strong at 9%, double-digit new business increase. Just curious, with the rate deferring, how sustainable do you believe this level of new business will be if we enter a more competitive pricing environment?

Mo Tooker (President)

Yeah, I would say this is Mo. I would say that the small business market is holding up really well. We do not see any signs of, outside of workers' compensation in the admitted space, that the pricing environment is changing dramatically. We still see combined ratios for the industry that need improvement. Broadly, in the small business space, we are really optimistic about the way the pricing will hold up and our ability to grow market share.

Chris Swift (Chairman and CEO)

Ex-workers' comp.

Mo Tooker (President)

Ex-workers' comp, yes. Thank you.

Okay. Got it. Thank you.

Operator (participant)

Our next question comes from David Motemaden from Evercore ISI. Please go ahead. Your line is open.

David Motemaden (Analyst of Insurance Nonlife)

Hey, good morning. I had a question just following up on workers' comp and just wondering, you spoke about just the pricing pressure on comp across the customer sizes and how you are shrinking that book now. Could you just elaborate on how much worse the pricing is coming in versus your original expectations for the year and what was built into your loss fix?

Chris Swift (Chairman and CEO)

David, what I would say is it actually might be slightly favorable to what we thought, but still slightly favorable is negative compared to what we planned for in the first quarter. We have talked about it before. You know our severity picks. We talk about generically frequency, which generally continues to be positive. I would say from our expectations, maybe just slightly more positive from a pricing side. Mo, what would you add?

Mo Tooker (President)

No, David, I do not think there is anything going on in the marketplace that is surprising us on comp right now. Our retentions are basically on plan across BI. Our rates, as Chris said, are slightly better than expectations. Our trends are holding up well. The profitability is holding up well. I just think it's a competitive market. I wouldn't say that anything you're seeing coming through our numbers is unexpected and surprising us.

David Motemaden (Analyst of Insurance Nonlife)

Okay. Great. Thanks for clarifying that. Just to follow up just on business insurance, I was a little surprised we didn't get more expense ratio improvement just given how the growth has been coming in better. I know it takes a little bit for that to earn in. Is that something you think we can see pick up from here, just sort of expense ratio improvement, just given the growth that you guys have been seeing?

Beth Costello (CFO)

Yeah, David, it's Beth. I think we've answered this question before on the expense ratio that over time, we would expect to see some improvement come through from an operating leverage perspective, but not expecting some dramatic or significant step change.

I think it will be gradual. As we've also talked about in the past, we also look very closely at the things that we want to invest in in our businesses and using those expense dollars appropriately. That investment is going to help drive our top line, help drive our loss costs, and ultimately help drive efficiency. I think it's a longer-term journey relative to the expense ratio. Overall, I feel very good about where we are today.

David Motemaden (Analyst of Insurance Nonlife)

Great. Thank you.

Operator (participant)

Our next question comes from Mike Zaremski from BMO. Please go ahead. Your line is open.

Mike Zaremski (Senior Equity Research Analyst and Managing Director)

Hey, good morning. Thanks. Maybe just focusing specifically on the lawsuit, kind of social inflation lines of business. I know in the, I think the press release, you talked about liability pricing continuing to rise, which we can kind of tease out with the data you gave us. I also know that Hartford's probably in the minority of picking some of its embedding some loss picks in there that assume kind of low double-digit inflation as well. Do you feel that we're going to continue to see pricing kind of move north on that line of business, which could offer some potential growth opportunities for Hartford? How are you thinking about the dynamics on the social inflation lines?

Chris Swift (Chairman and CEO)

Yeah, I think you're referring to just broad-based casualty lines, which I would tell you from a trend side, obviously, we made our adjustments last year, but there's nothing fundamentally changing right now from an overall trend side that would change our view that social inflation is going to continue to be a problem for society. It's going to continue to tax and constrain innovation, in my judgment. We need, as an industry, to continue to fight and get the necessary reforms in place at a state level. We had a good win. The industry had a good win in Georgia with some of its reforms that the governor put into place. We feel good about that. Overall, I don't see any changing trends. Do you, Mo?

Mo Tooker (President)

No, just to build on Chris's point in terms of what we're seeing from a rate perspective and what we're driving from a rate perspective, GL accelerated in the quarter. That's the primary GL. Umbrella was strong and roughly flat. Our excess lines, again, admitted and non-admitted, continue to be really strong. The teams are making sure that on all the GL lines and the auto lines that we are getting rate in excess of trend. That's a key goal for the year.

Mike Zaremski (Senior Equity Research Analyst and Managing Director)

Yeah, that's helpful. I'll be switching gears a bit to E&S. I feel like you all have been taking a lot of share in E&S for a while. I know it's still a smaller line of business, but you mentioned 29% growth and a tremendous opportunity, I think was the exact wording used in the prepared remarks. Are you able to kind of unpack how, what's is it, are you kind of using relationships, like programmatic relationships with some of the big E&S carriers, or is this kind of, is there any kind of secret sauce or underlying kind of drivers that's causing the market share taking?

Chris Swift (Chairman and CEO)

Yeah, we do have secret sauce, but I'm not going to talk about it. Mo, what would you say?

Mo Tooker (President)

No, I would break it into two pieces, Mike. One, in the small business E&S Binding Space, I think really the secret sauce is us taking all of the technology and tools that have made us so successful in the retail market into the wholesale market. That is what we continue to do. We continue to open up locations with the wholesale partners. We are not open.

We basically do it by location, by location, by partner. I think the growth that you're seeing is not only the flow is strong, but we are continuing to open up locations with new wholesale locations. I think the summary in the Binding E&S space is we continue to be really optimistic about our growth there. Again, predicated on just we're making it easier for our partners to do business with us relative to peers. In the global specialty space, where we think it's just a brokerage play, again, the flow continues to be strong. We grew 12% in the quarter in that space, as Chris referenced in his opening remarks.

There too, we are a very, very strong construction market and a key partner to the wholesalers in construction liability primarily. What we are doing in that space is more about building out the other lines. Inland Marine, the non-construction casualty lines, property. Just because of the partnership we have established on the construction side, I think we can continue to grow share in the brokerage space as well. We are really optimistic about E&S overall and the continued growth in that space.

Mike Zaremski (Senior Equity Research Analyst and Managing Director)

Thank you.

Operator (participant)

Our next question comes from Alex Scott from Barclays. Please go ahead. Your line is open.

Alex Scott (Equity Research Analyst)

Hey, good morning. First, what I have for you is on the personal lines business. I mean, it sounded like a bit more focus on growth moving forward. I just wanted to hear about some of the things you are doing, if there is anything specific that you are targeting for us to think about.

Chris Swift (Chairman and CEO)

Yeah, I would say, Alex, I mean, the first priority remains the same, getting the overall book back to targeted margins, which we think we're well on track of achieving by mid-year, particularly in personal auto. Homeowners, I think, have actually performed very well consistently for a number of quarters now as a team keeps pace with the loss cost trends there and elevated frequency. I think our underlying was sort of in the mid-75-ish, which is very, very strong.

As we sort of alluded to, we are trying to pivot to growth, particularly as profitability is improved. We do want to grow our home and auto business. I think we have the platform to do it, which we talked about was Purveil. Purveil's in 44 states right now. Purveil makes up 75% of our new business, primarily in the direct channel.

From an overall in-force book, Purveil's now is up to 25%. The other statistic, maybe that we do not talk about that frequently, is about 75% of our homeowners book is bundled with auto, which I think is a high percentage, and we are proud of it. Our sales team, our sales agents, I think, are doing a good job. I will look to Melinda for any other color at this point in time.

Melinda Thompson (Head of Personal Insurance)

Thank you. The only thing I would add is that as rate moderates, we certainly expect the pressure on retention to moderate as well, which would lift both premium and policy count growth. We have also implemented a number of new business initiatives to stimulate growth as well. Increased marketing spend, both rate and non-rate levers to support that. As Chris mentioned, the Purveil Platform to enable it.

Alex Scott (Equity Research Analyst)

That's all really helpful. Second question I had is on workers' comp reserves. One of the things I've noticed is just your post-COVID accident, your workers' comp reserves generally just stayed in place while some of the peers have maybe recognized some of the frequency benefits. I get the severity takes longer, and maybe there's some conservatism there. I just wanted to understand, what's your approach to those reserves? I get the question sometimes as to whether maybe there's something more problematic there or something like that. I don't get the feeling that's the case, but I just wanted to sort of dig into that a little and understand the way you all have approached those post-COVID workers' comp reserves.

Chris Swift (Chairman and CEO)

Yeah, Alex, I'll let Beth add her color. Let me just state emphatically, there's no problems. There's nothing problematic. There's nothing you should worry about. We feel good about the balance sheet because we've worked hard to put the balance sheet in the position it is today.

Melinda Thompson (Head of Personal Insurance)

Yeah, I would echo what Chris just said. We are, given just the nature of that line of business, cautious just to see those reserves season and take the appropriate action when we feel comfortable. The releases that we did this quarter were 2020 and prior. We look at our reserves every quarter and evaluate anything that we might need to adjust. Again, as you know, those reserves stay on the balance sheet for a long period of time. We just want to be cautious as we think about the more recent years.

Alex Scott (Equity Research Analyst)

Yep, totally get it. Thank you.

Operator (participant)

Our next question comes from Rob Cox from Goldman Sachs. Please go ahead. Your line is open.

Rob Cox` (VP of Equity Research)

Hey, thanks for taking my question. Just thinking about the investment portfolio, I appreciate the commentary for variable rate decreases to offset higher investment yields. Could you give us a sense of the fixed versus floating breakdown in your investment portfolio?

Melinda Thompson (Head of Personal Insurance)

Sure. Our securities that will be exposed to variable rates are about $6 billion. Think about that as roughly 10%. I would say that if we looked at that over the last couple of years, that's come down a bit. That's the relative magnitude.

Rob Cox` (VP of Equity Research)

Okay, awesome. That's very helpful. I just wanted to ask a follow-up on competition in small commercial. Clearly, you all have some competitive advantages in that space, but I just wonder if there's any noticeable difference with some of your larger peers getting more interested in the market on just the competitive dynamics.

Chris Swift (Chairman and CEO)

Yeah, I think a lot of people are interested in it, but interest doesn't translate to execution, doesn't translate to history and experience and know-how. Yeah, it's still a competitive market, there are a lot of good competitors, Mo, but we've been able to be distinctive for many, many years.

Mo Tooker (President)

The only thing I would say, Rob, to build on Chris's comment, is the level of investment that we continue to put in every year into the technology, the tools, the agent, the customer experience, it's really hard to replicate. Once you get that advantage and you keep investing, we expect that advantage to continue for a very long time.

Rob Cox` (VP of Equity Research)

Awesome. Thank you.

Operator (participant)

Our last question today will come from Josh Shanker from Bank of America. Please go ahead. Your line is open.

Josh Shanker (Managing Director)

Thank you very much for fitting me in. A couple of questions about agent receptivity on the homeowners product or just the home and auto product for that matter, given your great relationships on the commercial side. Is the pickup swift, or is its a work in progress?

Chris Swift (Chairman and CEO)

Josh, I'm not even going to respond to that baiting. Yeah, I would.

Josh Shanker (Managing Director)

Unintentional.

Chris Swift (Chairman and CEO)

Yeah. Okay. Very good. I would say, yeah, we're pleased with the agent channel as it exists today. We've seen nice growth on a bundled basis primarily. We are turning back on broad-based relationships that might have been a little dormant, a little just dormant. Yeah, I'm encouraged about that. I'm just going to ask Melinda to add her own color because she's the principal architect of getting back into the agency side of the business in a more meaningful way.

Melinda Thompson (Head of Personal Insurance)

Yeah. A couple of things I would offer. Certainly, we have had an opportunity as profitability has come back online to re-engage agents. There has been a fair amount of marketplace disruption. Those two things in combination with The Hartford's retail brand are certainly an opportunity and a strategic advantage for The Hartford. We are excited about what we have been able to do and the growth that we are posting on a relatively small base today.

As we think about a broader pivot, there is an opportunity to capitalize on our new platform. We look at Purveil, and it brings with it an exceptional product, a platform, and customer experiences that we do believe can be leveraged more broadly. As you think about the segmentation and the transferable capabilities coming to the agency channel over time, we think that that is an opportunity, and we've earned the right to compete more meaningfully in personal lines in the channel.

Chris Swift (Chairman and CEO)

That really means, Josh, we have some pilots that begin in two states, really in the second half of the year, and we'll see how all that goes and keep you posted.

Josh Shanker (Managing Director)

Given that policy count in home is growing as auto continues to decline, but that will hopefully stop, is there any risk in writing monoline home? Is that an attractive product?

Chris Swift (Chairman and CEO)

It's not our preferred approach. It happens, but it doesn't happen very frequently.

Melinda Thompson (Head of Personal Insurance)

Yeah. Again, as Chris shared, the vast majority of our business is written on a bundled basis in the home and the direct space and at a growing percentage of our agency business as well. I would say that our homeowners business has performed very well. We're very thoughtful about our growth and how we think about it on a state basis. We look at how we want to grow home when we do so. Our track record is very strong. We've generated a combined ratio in the low 90s over a long period of time, the last decade or so, and that compares very favorable to the industry.

Josh Shanker (Managing Director)

Thank you very much for taking my question. Have a great day.

Operator (participant)

We have no further questions. Thank you. I'll turn the call back over to Kate Jorens for closing remarks.

Kate Jorens (SVP and Treasurer)

Thank you all so much for joining us today. Please feel free to reach out with any additional questions and have a nice day.

Operator (participant)

This concludes today's conference call. Thank you for your participation. You may now disconnect.