Eileen M. Serra

About Eileen M. Serra

Independent director at Gartner, Inc. (IT), age 70, serving on the Board since 2017. She brings extensive operating and financial services experience as former CEO of Chase Card Services (2012–2016), later serving as Senior Advisor at JPMorgan Chase’s Consumer & Community Banking until her retirement in February 2018; earlier roles include Managing Director at Merrill Lynch, Senior Vice President at American Express, and Partner at McKinsey & Company . She currently serves on Gartner’s Compensation Committee and is affirmed independent under NYSE standards .

Past Roles

Organization	Role	Tenure	Committees/Impact
JPMorgan Chase & Co. (Chase Card Services)	CEO, Chase Card Services	2012–2016	Led large-scale consumer finance operations and growth initiatives
JPMorgan Chase & Co. (Consumer & Community Banking)	Senior Advisor	Through Feb 2018 (retired)	Focused on strategic growth initiatives across businesses
Merrill Lynch	Managing Director	Prior to 2006	Senior leadership in financial services
American Express	Senior Vice President	Earlier career	Senior operating and marketing roles
McKinsey & Company	Partner	Earlier career	Strategy and operations expertise

External Roles

Organization	Role	Status	Notes
Capital One Financial Corporation	Director	Current	Public company directorship
Seven Oaks Acquisition Corp.	Director	Former	SPAC; former role
Boxed, Inc.	Director	Former	Former public role

Board Governance

Current Gartner committee assignments: Compensation Committee member; not a chair .
Independence: Board determined Ms. Serra is independent; Gartner’s committees (Audit, Compensation, Governance/Nominating) are fully independent .
Engagement/attendance: Board met 4 times in 2024; all directors attended at least 75% of Board and applicable committee meetings; Compensation Committee held 7 meetings in 2024 .
Executive sessions: Non-management directors hold executive sessions after Board/committee meetings; Lead Independent Director (Karen E. Dykstra) presides at Board sessions .
Compensation Committee governance: Uses independent consultant (Exequity), assessed as independent; no Compensation Committee interlocks or insider participation in 2024; Ms. Serra was a signatory on the Compensation Committee Report .
Overboarding policy: Directors ordinarily limited to four public boards; Ms. Serra’s known public board roles (Gartner + Capital One) fit within policy .

Fixed Compensation (Director)

Component	Amount/Terms	2024 Ms. Serra Amount
Annual Director Retainer	$90,000; paid in fully vested common stock equivalents (CSEs) unless up to 50% cash elected	Included in Fees Earned/Paid (see right)
Committee Member Fee (Compensation Committee)	$10,000 annually; paid same as retainer	Included in Fees Earned/Paid
Lead Independent Director Retainer (if applicable)	$50,000 added effective June 2024 (not applicable to Serra)	N/A
Committee Chair Fee (if applicable)	$15,000 for Compensation/Audit; $10,000 for Governance	N/A (not a chair)
Fees Earned or Paid in Cash (2024)	—	$100,175
All Other Compensation (2024)	Charity match, HSR/tax items if applicable	$0 for Serra

Performance Compensation (Director Equity)

Equity Award	Grant Date	Grant Value	Quantity/Terms	Vesting
Annual Director RSU Grant	Annual meeting date	$240,000 value, converted to RSUs at grant date price	555 RSUs granted June 6, 2024 (price $432.20)	One-year vest on June 6, 2025; release may be deferred at director’s election

Notes:

Director equity is time-based RSUs with one-year vesting; there are no performance metrics attached to director equity grants .
2024 reported stock award fair value for Ms. Serra: $239,871 .

Other Directorships & Interlocks

Company	Type	Potential Interlock/Conflict Considerations
Capital One Financial Corporation	Public company board	Gartner’s Board annually reviews independence including any ordinary-course transactions with entities affiliated with directors; Board determined such transactions did not impair any director’s independence .

Expertise & Qualifications

Large-scale consumer finance and payments leadership (CEO, Chase Card Services), strategic growth in consumer banking, and prior senior roles at Merrill Lynch and American Express underpin strategy, risk, and operating oversight contributions .
Governance signal: She serves on the Compensation Committee that oversees executive pay, human capital management, and uses an independent consultant; no interlocks disclosed in 2024 .

Equity Ownership

Item	Detail
Director stock ownership guideline	5x the Annual Director Retainer; achieve within 3 years; unvested/deferred awards count; all directors in compliance at 12/31/2024
Vested RSUs held (12/31/2024)	5,945 vested RSUs
CSEs held (12/31/2024)	2,627 CSEs
Unvested RSUs (from 2024 grant)	555 RSUs vesting 6/6/2025
Hedging/pledging	Prohibited for directors under Insider Trading Policy

Governance Assessment

Strengths: Independent status; relevant consumer finance and operating expertise; active Compensation Committee member with independent advisor oversight and no interlocks; attendance at least 75%; alignment via robust director ownership guidelines (in compliance) and annual RSU grants; hedging/pledging prohibited .
Director pay structure: Balanced cash/CSE retainer and annual RSU grant ($240k), with clear committee fee policy; no 2024 changes except added LID retainer (not applicable to Serra) . Ms. Serra’s 2024 total director compensation was $340,046 (Fees $100,175; Stock awards $239,871) .
Compensation program context: Shareholders supported Say-on-Pay at 92% in 2024; company utilizes clawback, independent consultant, double-trigger CIC, no excise tax gross-ups, and prohibits hedging/pledging—supportive of governance quality signals .
RED FLAGS: None disclosed specific to Ms. Serra—no interlocks, no related-party conflicts impairing independence, no hedging/pledging, and attendance at least 75% .