Gartner, Inc. is a global company that operates through three main business segments: Research, Conferences, and Consulting. The company primarily sells research products through subscription contracts, which are mostly non-cancellable and non-refundable, contributing significantly to its growth and profitability . Gartner also provides opportunities for learning and networking through its Conferences segment and offers custom analysis and support for technology-driven strategic initiatives via its Consulting segment . The company's business model emphasizes recurring revenue, particularly through its Research segment, supporting sustained growth and high free cash flow generation .
- Research - Generates revenue through subscription contracts for research products, recognized ratably over the contract term, with high gross margins and retention rates .
- Conferences - Provides learning, sharing, and networking opportunities through events like the Gartner Symposium/Xpo series, with revenue recognized upon event completion .
- Consulting - Offers custom analysis and support for technology-driven strategic initiatives, with revenues from fixed fee or time and materials engagements, recognized as performance obligations are satisfied .
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| Name | Position | External Roles | Short Bio | |
|---|---|---|---|---|
Eugene A. Hall ExecutiveBoard | Chief Executive Officer | None | CEO of Gartner since 2004. Former senior executive at ADP and director at McKinsey & Company. | View Report → |
Akhil Jain Executive | Executive Vice President, Consulting | None | EVP since 2021. Joined Gartner in 2021. Former Senior Vice President at State Street Corporation and Partner at McKinsey & Company. | |
Altaf Rupani Executive | Executive Vice President, CIO | None | EVP and CIO since 2023. Previously held senior roles at Guardian Life, NBCUniversal, and Dow Jones. | |
Alwyn Dawkins Executive | Executive Vice President, Global Business Sales | None | EVP since 2020. Joined Gartner in 2002. Recently announced retirement effective January 6, 2025. | |
Claire Herkes Executive | Executive Vice President, Conferences | None | EVP since 2020. Joined Gartner in 2005. Previously held senior roles in product management, operations, and emerging markets. | |
Craig W. Safian Executive | Executive Vice President, CFO | None | CFO since 2014. Over 21 years at Gartner, previously held roles in finance and strategy. Formerly at Headstrong and Bristol-Myers Squibb. | |
Joe Beck Executive | Executive Vice President, Global Technology Sales | None | EVP since 2017. Joined Gartner in 1997 through the acquisition of Datapro Information Services. | |
Kenneth Allard Executive | Executive Vice President, Digital Markets | None | EVP since 2019. Joined Gartner in 2017 after the acquisition of L2, Inc., where he was CEO. | |
Robin Kranich Executive | Executive Vice President, Chief Human Resources Officer | None | EVP since 2008. Over 29 years at Gartner, held various leadership roles in research, sales, and executive programs. | |
Scott Hensel Executive | Executive Vice President, Global Services & Delivery | None | EVP since 2020. Joined Gartner in 2017. Formerly President at Terex Services and Partner at McKinsey & Company. | |
Thomas S. Kim Executive | Executive Vice President, General Counsel & Secretary | None | EVP since 2023. Previously Chief Legal Officer at Thomson Reuters and held various leadership roles at Reuters Group Plc. | |
Valentin T. Sribar Executive | Executive Vice President, Research & Advisory | None | EVP since 2020. Over 31 years at Gartner, including time at Meta Group before its acquisition by Gartner. | |
William James Wartinbee Executive | Executive Vice President, Global Sales Strategy & Operations | None | EVP since 2020. Joined Gartner in 2011. Previously a management consultant at McKinsey & Company and ZS Associates. | |
Yvonne Genovese Executive | Executive Vice President, Global Product Management | None | EVP since 2020. Joined Gartner in 2000. Held leadership roles in CIO and Technology & Service Provider practices. | |
Anne Sutherland Fuchs Board | Director | None | Director since 1999. Former Group President at J.C. Penney and Chair of NYC Commission on Women\u2019s Issues. | |
Diana S. Ferguson Board | Director | Chair of Sally Beauty Holdings, Director at Mattel | Director since 2021. Former CFO of Cleveland Avenue and Chicago Board of Education. | |
Eileen M. Serra Board | Director | Director at Capital One and Boxed, Inc. | Director since 2017. Former CEO of Chase Card Services and Senior Advisor at JPMorgan Chase. | |
James C. Smith Board | Chairman of the Board | None | Chairman since 2004. Former CEO of a major corporation. | |
Karen E. Dykstra Board | Director | Director at Arm Limited | Director since 2023. Former CFO of VMware and AOL. Former Partner at Plainfield Asset Management. | |
Peter E. Bisson Board | Director | Director at ADP | Director since 2016. Former McKinsey & Company Director and Global Leader of the High Tech Practice. | |
Raul E. Cesan Board | Director | Managing Partner at Commercial Worldwide LLC | Director since 2012. Former President and COO of Schering-Plough Corporation. | |
Richard J. Bressler Board | Director | Director at iHeartMedia | Director since 2006. President, COO, and CFO of iHeartMedia. Former CFO of Clear Channel Outdoor Holdings and Viacom Inc. | |
Stephen G. Pagliuca Board | Director | Senior Advisor at Bain Capital, Co-Owner of Boston Celtics and Atalanta BC | Director since 1990. Senior Advisor at Bain Capital. Managing Partner of Boston Celtics and Co-Chairman of Atalanta BC. | |
William O. Grabe Board | Director | Advisory Director at General Atlantic, Director at Lenovo | Director since 1993. Former Vice President at IBM. |
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Given that it takes new salespeople three years to reach full productivity and you've accelerated hiring to support growth in 2025 and beyond, how are you mitigating the short-term impact on sales effectiveness and ensuring these investments translate into near-term revenue growth?
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With approximately 50% of Net Contract Value Increase and 40% of annual new business occurring in the fourth quarter, how are you managing the risks associated with such a significant concentration of business, and what factors give you confidence in meeting your CV growth targets amid market uncertainties?
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Despite indicating a robust pipeline for GTS enterprise leaders, growth in this segment appears to have decelerated; can you elaborate on the specific challenges impacting GTS and the strategies you're implementing to return to 12%-16% growth over the medium term?
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Considering the variability and lumpiness in your contract optimization consulting business, particularly after a 98% growth in Q3 last year, how do you plan to achieve more consistent growth, and what measures are you taking to mitigate quarterly volatility?
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With your pricing strategy focused on offsetting wage inflation through price increases of under 4%, how are you balancing margin preservation with client retention, and is there potential to adopt a more aggressive pricing approach without adversely affecting renewals?
Research analysts who have asked questions during Gartner Inc earnings calls.
Andrew Nicholas
William Blair & Company
4 questions for IT
Jason Haas
Wells Fargo
4 questions for IT
Jeffrey Meuler
Robert W. Baird & Co. Incorporated
4 questions for IT
Joshua Chan
UBS Group AG
4 questions for IT
Toni Kaplan
Morgan Stanley
4 questions for IT
Faiza Alwy
Deutsche Bank
3 questions for IT
George Tong
Goldman Sachs
3 questions for IT
Jeffrey Silber
BMO Capital Markets
3 questions for IT
Surinder Thind
Jefferies Financial Group
3 questions for IT
Manav Patnaik
Barclays
2 questions for IT
Brendan Popson
Barclays
1 question for IT
Jeff Silber
BMO Capital Markets
1 question for IT
Keen Fai Tong
Goldman Sachs Group Inc.
1 question for IT
Notable M&A activity and strategic investments in the past 3 years.
| Company | Year | Details |
|---|---|---|
Formerly independent sales agent of Gartner research products in the Czech Republic | 2023 | In September 2023, Gartner acquired 100% of a formerly independent sales agent of its research products in the Czech Republic for $7.9 million in a deal that included both cash and deferred consideration, with the purchase price allocation being preliminary for certain tax matters. |
Pulse Q&A Inc. | 2021 | On June 17, 2021, Gartner acquired 100% of the outstanding capital stock of Pulse Q&A Inc. for an aggregate purchase price of $30.0 million, involving $22.8 million in cash and potential future payments up to $4.5 million contingent on key employee retention; the acquisition was recorded with $30.6 million in goodwill and intangible assets. |
Recent press releases and 8-K filings for IT.
- TeamDynamix achieved a 67% increase in new customers over $100K ARR and 72% growth in new automation platform sales in H1 2025 versus H1 2024, alongside 100% growth in AI platform adoption as IT leaders adopt no-code AI solutions.
- The company onboarded major clients including a $16.5B insurance, $2.5B healthcare infrastructure, and $2.6B hospitality company, highlighting its enterprise traction.
- Clients report significant efficiency gains: 70% faster approval resolution, 60% ticket deflection with conversational AI, and a 30% reduction in ticket resolution time.
- Leadership strengthened with Flint Brenton appointed Executive Chair and John Blood as CFO, and the acquisition of Sassafras expanded its IT asset management offerings.
- Total ARR of $1,822 M (+18% YoY; 16% constant currency), revenue of $477 M (+20% YoY; 19% cc), and subscription revenue of $458 M (+20% YoY; 19% cc)
- GAAP operating margin of 13% and non-GAAP operating margin of 30%; GAAP diluted EPS of $0.16 and non-GAAP diluted EPS of $0.42
- Repurchased 905,000 shares for $45 M at an average price of $49.76 in Q1; total repurchases of 4.4 M shares for $218 M since May 2024
- Closed 12 expansion deals >$1 M ACV (10 with partners); over 45% of customers and 65% of ARR on Dynatrace Platform Subscription model
- Named a Leader in the 2025 Gartner® Magic Quadrant™ for Endpoint Protection Platforms for the 16th consecutive time, reflecting its prevention-first strategy and adaptive defenses.
- Offers a suite of endpoint security solutions—Intercept X, Extended Detection and Response (EDR/XDR), and Managed Detection and Response (MDR)—trusted by 300,000+ organizations worldwide.
- Acquired Secureworks in February 2025, integrating Taegis XDR with Sophos Endpoint at no additional charge to enhance protection and ROI for customers.
- Also recognized as a “Customers’ Choice” vendor in the 2025 Gartner Peer Insights Voice of the Customer Reports for both Endpoint Protection Platforms (fourth consecutive year) and Extended Detection and Response (inaugural).
- Gartner emphasized its robust growth strategy with a focus on double-digit research revenue growth and significant free cash flow generation, citing over $6 billion in revenues and $1.4 billion in free cash flow annually.
- The company detailed its business model, highlighting that approximately 80% of its revenue stems from annual research subscriptions, complemented by consulting and conference services that drive client decision-making.
- Gartner reiterated its competitive advantage through a diversified, subscription-based approach, strategic acquisitions (e.g., AMR Research, CEB), and a commitment to independence and objectivity across all functions.
- The filing is an 8-K report disclosing the results of the 2025 Annual Meeting held on May 29, 2025, where multiple proposals were voted on.
- Key proposals included the election of 11 board nominees, advisory approval of executive compensation for named executive officers, and the ratification of KPMG LLP as the independent auditor for the 2025 fiscal year.
- Gartner emphasized its highly resilient business model built on multi‐year subscription contracts, strong recurring revenue, and steady free cash flow generation, with key metrics including a 14% CAGR in contract value and 16% CAGR in free cash flow.
- The firm highlighted growth drivers such as expanding geographic presence, ramping up its sales force, and moderate annual price increases of 3-4%, which contribute to an expected 12% to 16% contract value growth.
- Additionally, Gartner underlined its disciplined capital allocation, with free cash flow north of $1 billion used primarily for strategic acquisitions and an aggressive share buyback program.
- Q1 2025 highlights: Gartner reported $1.5B in revenue (approx $1,534M; 4.2% increase, 5.7% FX neutral) with contract value growing 7% YoY [0,3,4]
- Robust profitability: achieved $385M EBITDA, net income of $211M, adjusted EPS of $2.98, and diluted EPS of $2.71 [0,3]
- Strong cash performance with operating cash flow of $314M and free cash flow of $288M (up 73.3%)
- Full-year guidance update: raised outlook with revenue guidance of at least $6.535B, EBITDA of at least $1.535B, and adjusted EPS of at least $11.70 [2,4]
- Capital structure & share repurchase: ongoing $163M repurchased YTD with approx $870M buyback authorization remaining, supported by robust liquidity ($2.1B cash, target leverage 2–2.5x, gross debt/adj EBITDA of 1.6x, net debt/adj EBITDA of 0.2x) [1,5]