Gartner, Inc. is a global company that operates through three main business segments: Research, Conferences, and Consulting. The company primarily sells research products through subscription contracts, which are mostly non-cancellable and non-refundable, contributing significantly to its growth and profitability . Gartner also provides opportunities for learning and networking through its Conferences segment and offers custom analysis and support for technology-driven strategic initiatives via its Consulting segment . The company's business model emphasizes recurring revenue, particularly through its Research segment, supporting sustained growth and high free cash flow generation .
- Research - Generates revenue through subscription contracts for research products, recognized ratably over the contract term, with high gross margins and retention rates .
- Conferences - Provides learning, sharing, and networking opportunities through events like the Gartner Symposium/Xpo series, with revenue recognized upon event completion .
- Consulting - Offers custom analysis and support for technology-driven strategic initiatives, with revenues from fixed fee or time and materials engagements, recognized as performance obligations are satisfied .
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| Name | Position | External Roles | Short Bio | |
|---|---|---|---|---|
Eugene A. Hall ExecutiveBoard | Chief Executive Officer | None | CEO of Gartner since 2004. Former senior executive at ADP and director at McKinsey & Company. | View Report → |
Akhil Jain Executive | Executive Vice President, Consulting | None | EVP since 2021. Joined Gartner in 2021. Former Senior Vice President at State Street Corporation and Partner at McKinsey & Company. | |
Altaf Rupani Executive | Executive Vice President, CIO | None | EVP and CIO since 2023. Previously held senior roles at Guardian Life, NBCUniversal, and Dow Jones. | |
Alwyn Dawkins Executive | Executive Vice President, Global Business Sales | None | EVP since 2020. Joined Gartner in 2002. Recently announced retirement effective January 6, 2025. | |
Claire Herkes Executive | Executive Vice President, Conferences | None | EVP since 2020. Joined Gartner in 2005. Previously held senior roles in product management, operations, and emerging markets. | |
Craig W. Safian Executive | Executive Vice President, CFO | None | CFO since 2014. Over 21 years at Gartner, previously held roles in finance and strategy. Formerly at Headstrong and Bristol-Myers Squibb. | |
Joe Beck Executive | Executive Vice President, Global Technology Sales | None | EVP since 2017. Joined Gartner in 1997 through the acquisition of Datapro Information Services. | |
Kenneth Allard Executive | Executive Vice President, Digital Markets | None | EVP since 2019. Joined Gartner in 2017 after the acquisition of L2, Inc., where he was CEO. | |
Robin Kranich Executive | Executive Vice President, Chief Human Resources Officer | None | EVP since 2008. Over 29 years at Gartner, held various leadership roles in research, sales, and executive programs. | |
Scott Hensel Executive | Executive Vice President, Global Services & Delivery | None | EVP since 2020. Joined Gartner in 2017. Formerly President at Terex Services and Partner at McKinsey & Company. | |
Thomas S. Kim Executive | Executive Vice President, General Counsel & Secretary | None | EVP since 2023. Previously Chief Legal Officer at Thomson Reuters and held various leadership roles at Reuters Group Plc. | |
Valentin T. Sribar Executive | Executive Vice President, Research & Advisory | None | EVP since 2020. Over 31 years at Gartner, including time at Meta Group before its acquisition by Gartner. | |
William James Wartinbee Executive | Executive Vice President, Global Sales Strategy & Operations | None | EVP since 2020. Joined Gartner in 2011. Previously a management consultant at McKinsey & Company and ZS Associates. | |
Yvonne Genovese Executive | Executive Vice President, Global Product Management | None | EVP since 2020. Joined Gartner in 2000. Held leadership roles in CIO and Technology & Service Provider practices. | |
Anne Sutherland Fuchs Board | Director | None | Director since 1999. Former Group President at J.C. Penney and Chair of NYC Commission on Women\u2019s Issues. | |
Diana S. Ferguson Board | Director | Chair of Sally Beauty Holdings, Director at Mattel | Director since 2021. Former CFO of Cleveland Avenue and Chicago Board of Education. | |
Eileen M. Serra Board | Director | Director at Capital One and Boxed, Inc. | Director since 2017. Former CEO of Chase Card Services and Senior Advisor at JPMorgan Chase. | |
James C. Smith Board | Chairman of the Board | None | Chairman since 2004. Former CEO of a major corporation. | |
Karen E. Dykstra Board | Director | Director at Arm Limited | Director since 2023. Former CFO of VMware and AOL. Former Partner at Plainfield Asset Management. | |
Peter E. Bisson Board | Director | Director at ADP | Director since 2016. Former McKinsey & Company Director and Global Leader of the High Tech Practice. | |
Raul E. Cesan Board | Director | Managing Partner at Commercial Worldwide LLC | Director since 2012. Former President and COO of Schering-Plough Corporation. | |
Richard J. Bressler Board | Director | Director at iHeartMedia | Director since 2006. President, COO, and CFO of iHeartMedia. Former CFO of Clear Channel Outdoor Holdings and Viacom Inc. | |
Stephen G. Pagliuca Board | Director | Senior Advisor at Bain Capital, Co-Owner of Boston Celtics and Atalanta BC | Director since 1990. Senior Advisor at Bain Capital. Managing Partner of Boston Celtics and Co-Chairman of Atalanta BC. | |
William O. Grabe Board | Director | Advisory Director at General Atlantic, Director at Lenovo | Director since 1993. Former Vice President at IBM. |
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Given that it takes new salespeople three years to reach full productivity and you've accelerated hiring to support growth in 2025 and beyond, how are you mitigating the short-term impact on sales effectiveness and ensuring these investments translate into near-term revenue growth?
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With approximately 50% of Net Contract Value Increase and 40% of annual new business occurring in the fourth quarter, how are you managing the risks associated with such a significant concentration of business, and what factors give you confidence in meeting your CV growth targets amid market uncertainties?
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Despite indicating a robust pipeline for GTS enterprise leaders, growth in this segment appears to have decelerated; can you elaborate on the specific challenges impacting GTS and the strategies you're implementing to return to 12%-16% growth over the medium term?
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Considering the variability and lumpiness in your contract optimization consulting business, particularly after a 98% growth in Q3 last year, how do you plan to achieve more consistent growth, and what measures are you taking to mitigate quarterly volatility?
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With your pricing strategy focused on offsetting wage inflation through price increases of under 4%, how are you balancing margin preservation with client retention, and is there potential to adopt a more aggressive pricing approach without adversely affecting renewals?
Research analysts who have asked questions during GARTNER earnings calls.
Andrew Nicholas
William Blair & Company
4 questions for IT
Jason Haas
Wells Fargo
4 questions for IT
Jeffrey Meuler
Robert W. Baird & Co. Incorporated
4 questions for IT
Joshua Chan
UBS Group AG
4 questions for IT
Toni Kaplan
Morgan Stanley
4 questions for IT
Faiza Alwy
Deutsche Bank
3 questions for IT
George Tong
Goldman Sachs
3 questions for IT
Jeffrey Silber
BMO Capital Markets
3 questions for IT
Surinder Thind
Jefferies Financial Group
3 questions for IT
Manav Patnaik
Barclays
2 questions for IT
Brendan Popson
Barclays
1 question for IT
Jeff Silber
BMO Capital Markets
1 question for IT
Keen Fai Tong
Goldman Sachs Group Inc.
1 question for IT
Notable M&A activity and strategic investments in the past 3 years.
| Company | Year | Details |
|---|---|---|
Formerly independent sales agent of Gartner research products in the Czech Republic | 2023 | In September 2023, Gartner acquired 100% of a formerly independent sales agent of its research products in the Czech Republic for $7.9 million in a deal that included both cash and deferred consideration, with the purchase price allocation being preliminary for certain tax matters. |
Pulse Q&A Inc. | 2021 | On June 17, 2021, Gartner acquired 100% of the outstanding capital stock of Pulse Q&A Inc. for an aggregate purchase price of $30.0 million, involving $22.8 million in cash and potential future payments up to $4.5 million contingent on key employee retention; the acquisition was recorded with $30.6 million in goodwill and intangible assets. |
Recent press releases and 8-K filings for IT.
- Gartner expects global IT spending to reach $6.08 trillion in 2026, up 9.8% from 2025.
- Major segment forecasts for 2026 include Data Center Systems at $582.45 billion (+19.0%), Software at $1.433 trillion (+15.2%), IT Services at $1.869 trillion (+8.7%), Devices at $836.28 billion (+6.8%), and Communications Services at $1.363 trillion (+4.5%).
- Growth is being driven by increased investment in AI infrastructure—notably AI-optimized server racks amid supply constraints—and strong demand for AI-enabled devices and mobile/PC shipments.
- Ubiquitous GenAI features are raising enterprise software costs, though vertical-specific software buyers remain more sensitive to policy shifts and market uncertainties.
- Locus Robotics surpassed 6 billion total picks worldwide, achieving the last billion in just 24 weeks—its fastest pace yet.
- Year-to-date volume is up 30–40% y/y, with throughput of 200–300 units/sec (~45 million picks/week) and projected to reach 60 million/week in Q4 peak season.
- Deployments of incremental peak-season robots have increased nearly 50% y/y, highlighting rapid customer adoption.
- Operates one of the largest autonomous warehouse robot fleets with tens of thousands of bots across North America, EMEA, and APAC; recognized in five Gartner Hype Cycles, the RBR50 list, and as a two-time Fortress Cybersecurity Award winner.
- Lenovo introduced new Agenten-KI capabilities at the core of its AI-driven Workforce Portfolio, promising measurable ROI with generative AI delivering 4× returns and productivity set to double by 2027 per IDC forecast.
- The portfolio unifies devices (including AI PCs like ThinkPad X1 Carbon and X9), services and TruScale Device as a Service into a single enterprise-ready solution for faster AI integration and security.
- Three pillars underpin the offering: personalized work through Agent Intelligence reducing support tickets by up to 30%; intelligent devices delivering up to 10× performance gains and initial savings for customers like Scyne and Staples.
- TruScale DaaS provides a flexible, outcome-based model with up to 57% cost savings per workstation, enhanced by sustainability tools (Carbon Impact Portal) and zero-trust security.
- Thales launched Europe’s first ANSSI-certified post-quantum smart card, MultiApp 5.2 Premium PQC, achieving EAL6+2 Common Criteria certification to resist large-scale quantum computing threats.
- The card integrates novel network security mechanisms into a smart card form factor for applications such as eIDs, healthcare cards and driving licenses, ensuring strong identity protection without altering user experience.
- It employs next-generation digital signature algorithms standardized by NIST, enabling tamper-proof authentication against future quantum attacks.
- Certification by ANSSI in collaboration with CEA-Leti highlights Thales’ leadership in digital security and establishes a trust foundation for future government and institutional eID deployments.
- Crowd Connected was recognized among the 50 fastest-growing privately held firms in the South of England for exceptional revenue growth and innovation in indoor positioning and spatial intelligence.
- The company achieved a 90.5% compound annual growth rate and was featured in Sifted’s UK Startup Growth list earlier in 2025.
- Previously named a Cool Vendor by Gartner in Indoor Location Technologies in 2022, underscoring its leadership in RTLS and spatial analytics.
- Its software platform delivers indoor navigation, asset tracking, and occupancy analytics across events, smart buildings, healthcare, and education sectors.
- Checkmarx One achieved $150 million ARR in three years, with 30% ARR growth and 20% customer growth year-to-date as of September 30, 2025.
- The platform now protects 860+ of the world’s largest enterprises, analyzing 800 billion+ lines of code monthly, performing 4 million scans, and securing 3 million+ open-source packages.
- Checkmarx One for Government earned FedRAMP Ready at the High Impact Level, the first AppSec solution to offer full SDLC coverage for federal use.
- Recognized as a Leader in the 2025 Gartner Magic Quadrant for Application Security Testing, The Forrester Wave for Static AST, and IDC MarketScape for ASPM 2025.
- Veracode was named a leader in the Gartner Magic Quadrant for Application Security Testing for the 11th consecutive year, recognized for its execution and completeness of vision.
- Its AI-driven engine analyzes code across hundreds of languages and the unified Application Security Posture Management (ASPM) platform provides root-cause analysis and threat prioritization.
- The 2025 report underscores the need for secure software development throughout the SDLC, managing vulnerabilities in complex supply chains, and a focus on cloud-native applications.
- Recent M&A: acquired Longbow Security in 2024 and Phylum in 2025, adding real-time malicious package blocking and automated threat intelligence.
- OfficeSpace Software has acquired Dojo AI, integrating its patented AI for space planning and workplace analytics to create the first AI operating system for the built environment.
- The technology automates 30–60% of space and occupancy planner workloads and has driven a 66% increase in occupancy through improved workplace design.
- The enhanced platform now auto-generates stackplans, delivers predictive utilization forecasting, suggests optimal adjacencies, and deploys AI assistants for continuous portfolio optimization.
- Backed by Vista Equity Partners and Resurgens Technology Partners, this move solidifies OfficeSpace’s leadership in AI-driven commercial real estate optimization.
- KnowBe4's HRM+ platform introduces training for AI agents and human users to counter evolving cyber threats.
- Gartner forecasts that 40% of enterprise applications will integrate specialized AI agents by end-2026, up from less than 5% today.
- The platform's layered defenses include safe behavior training, attack simulations, and AI agent risk scoring.
- HRM+ serves over 70,000 organizations worldwide as a best-of-suite Human Risk Management solution.
- Thales introduced the MultiApp 5.2 Premium PQC, Europe’s first smartcard with quantum-resistant post-quantum cryptography, certified at EAL 6+2 by ANSSI for high-security applications.
- The card integrates advanced digital signature algorithms standardized by NIST (FIPS 204) to secure eID cards, health cards, and driving licenses against quantum attacks.
- Common Criteria EAL 6+2 certification confirms its robustness for critical government and institutional identity solutions.
- The launch underscores Thales’s leadership in cybersecurity innovation, supported by €4 billion annual R&D investment and €20.6 billion in 2024 sales.