Insight Enterprises - Earnings Call - Q2 2025

Executive Summary

• Q2 2025 revenue declined 3% year over year to $2.091B, gross margin expanded to a record Q2 level of 21.1%, and adjusted EPS was $2.45, flat y/y; GAAP EPS was $1.46, down 36% y/y, reflecting higher interest expense and non-GAAP adjustments.
• Versus Wall Street consensus, Insight modestly missed revenue ($2.091B actual vs $2.154B estimate*) and slightly missed adjusted EPS ($2.45 actual vs $2.47 estimate*), while adjusted EBITDA was near consensus ($138.2M actual vs $139.5M estimate*).
• Management maintained full-year 2025 adjusted EPS guidance at $9.70–$10.10 and gross margin ~20%, with interest expense of $75–$80M, tax rate 25–26%, capex $30–$35M, and average share count ~32.4M, signaling second-half improvement in hardware and cloud as partner-program headwinds normalize.
• Hardware grew for the second consecutive quarter (+2% y/y; +4% in North America), while cloud gross profit fell 5% due to partner program changes; core services gross profit declined 3% on delayed large enterprise projects—key stock narrative remains margin resilience and H2 trajectory under an “AI-first” strategy.

What Went Well and What Went Wrong

What Went Well

• Record profitability metrics for Q2: gross margin at 21.1% (+10 bps y/y) and adjusted EFO margin at 6.2%; management highlighted prudent expense control and resilience despite program changes.
• Hardware momentum continued: hardware revenue +2% y/y (North America +4%), with growth in both devices and infrastructure; commercial client revenue grew 8%, fifth consecutive quarter of Commercial growth.
• Strategic AI execution: “We are adapting our ambition to become the leading AI-first solutions integrator,” with hundreds of agents deployed, >200 client AI assessments quarter-over-quarter, Gartner recognition in generative AI consulting and implementation services.

What Went Wrong

• Top-line softness: consolidated net sales down 3% y/y to $2.091B; product net sales −4% as on-prem software −14% y/y; services net sales −2% y/y.
• Profit pressure in GAAP terms: earnings from operations −34% y/y to $86.5M; GAAP net earnings −46% y/y to $46.9M; higher interest expense (net interest: $22.35M vs $14.19M y/y) weighed on GAAP EPS.
• Core services softness: Insight Core services gross profit −3% on project delays among large enterprise clients; cloud gross profit −5% y/y from partner program changes (expected H1-weighted headwind).

Transcript

Operator (participant)

Hello everyone, and thank you for joining the Insight Enterprises Quarter 2025 Operating Results Call. My name is Sammy, and I'll be coordinating your call today. During the presentation, you can register a question by pressing star followed by one on your telephone keypad. If you want to change your mind, please press star followed by two on your telephone keypad to remove yourself from a question queue. I'll now hand over to your host, Ryan Miyasato, Director of Investor Relations, to begin. Please go ahead, Ryan.

Ryan Miyasato (Director of Investor Relations)

Welcome everyone, and thank you for joining the Insight Enterprises Earnings Conference call. Today, we will be discussing the company's operating results for the quarter ended June 30th, 2025. I'm Ryan Miyasato, Investor Relations Director of Insight, and joining me is Joyce Mullen, President and Chief Executive Officer, and James Morgado, Chief Financial Officer. If you do not have a copy of the earnings release or the accompanying slide presentation that was posted this morning and filed with the Securities and Exchange Commission on Form 8-K, you will find it on our website at insight.com under the Investor Relations section. Today's call, including the question and answer period, is being webcast live and can also be accessed via the Investor Relations page of our website at insight.com.

An archived copy of the conference call will be available approximately two hours after completion of the call and will remain on our website for a limited time. This conference call and the associated webcast contain time-sensitive information that is accurate only as of today, July 31st, 2025. This call is the property of Insight Enterprises. Any redistribution, retransmission, or rebroadcast of this call in any form without the express written consent of Insight Enterprises is strictly prohibited. In today's conference call, we will be referring to non-GAAP financial measures as we discuss the second quarter 2025 results. When discussing non-GAAP measures, we will refer to them as adjusted. You will find a reconciliation of these adjusted measures to our actual GAAP results included in both the press release and the accompanying slide presentation issued earlier today.

Please note that all growth comparisons we make on the call today relate to the corresponding period of last year unless otherwise noted. Also, unless highlighted as constant currency, all amounts and growth rates discussed are in US dollar terms. As a reminder, all forward-looking statements that are made during this conference call are subject to risks and uncertainties that could cause our actual results to differ materially. These risks are discussed in today's press release and in greater detail in our most recently filed periodic reports and subsequent filings with the SEC. All forward-looking statements are made as of the date of this call and, except as required by law, we undertake no obligation to update any forward-looking statement made on this call, whether it is a result of new information, future events, or otherwise.

With that, I will now turn the call over to Joyce, and if you're following along with the slide presentation, we will begin on slide four. Joyce?

Joyce Mullen (President and CEO)

Thank you very much, Ryan. Good morning, everyone, and thank you for joining us today. In Q2, we executed well and met our expectations as we navigated a challenging environment, primarily driven by partner program changes. Our hardware business delivered growth for the second consecutive quarter, and we achieved strong profitability milestones: total gross margin of 21.1% and adjusted earnings from operations margin of 6.2%, both Q2 records. In the quarter, hardware revenue grew 2%, with growth in both devices and infrastructure. Hardware revenue in North America grew 4%. Revenue from our commercial clients grew 8%, which is the fifth consecutive quarter of growth. The underlying SaaS and infrastructure as a service business grew double digits and in line with expectations, offset by the partner program changes we've discussed previously.

We made internal adjustments to address the program changes, and we will continue to focus on capturing growth in the cloud business. Overall, cloud gross profit declined 5%. Insight core services revenue was down 2% as we continue to see delays in initiating new services projects, particularly in our large enterprise clients. We also prudently managed adjusted SG&A expenses, which were down 3%. As a result, adjusted diluted earnings per share were in line with our expectations. While macroeconomic factors, including tariffs, legislative policies affecting supply chains, and interest rates, continue to impact our clients' investment decisions, we are well positioned in terms of expertise, particularly AI, to grow as the environment improves. As the technologies we offer to our clients continue to develop, we are adapting our ambition to becoming not only the leading solutions integrator, but the leading AI-first solutions integrator. Here is what we mean by that.

We are aggressively adopting AI internally across all disciplines and all regions. We have enhanced our services portfolio by integrating an AI-first approach. We are adapting our offers to support our clients' focus on delivering measurable and meaningful business value through pragmatic deployment of AI solutions, delivering results fast, and earning the right to do more. We offer our clients full lifecycle AI services, including consulting, implementation, training, governance, and managed services support. While it is still early in terms of project deployments and the initial deployments are small, we have made good progress on multiple fronts. For example, we have deployed hundreds of agents internally and for client projects. We've completed over 200 AI assessments with our clients, more than quadrupling the number compared to the last quarter. In software development, we've delivered significant improvements in productivity.

Infrastructure hardware bookings are increasing as clients prepare their on-prem and cloud environments for AI workloads. In addition, we continue to drive adoption of AI internally to improve our SG&A leverage. We are excited by the momentum in this space. This wave of technology adoption is primarily being driven by business units and business leaders with support from IT. This is different from cloud, which was driven by IT with support from the business. As an example of our efforts with AI, I am very pleased to share that Gartner has named Insight an emerging visionary in its inaugural innovation guide for generative AI consulting and implementation services. This recognition underscores our innovation-first mindset and our emerging strength as an AI-first integrator. At Insight, we deliver measurable outcomes and help clients navigate the complex challenges of Gen AI adoption, from data readiness and governance to security, scalability, and achieving ROI.

Clients across all industries are beginning to leverage AI in virtually every aspect of their businesses, including new product development, go-to-market models, and back-office functions. I'd like to share a few examples. We worked with a major retail client, the largest authorized retailer for a leading telecommunications provider, operating nearly 1,700 locations across all 50 states. They needed to address inefficiencies in their legal document review process, so they partnered with Insight to develop an AI-powered platform. Insight developed a custom AI solution using Microsoft Azure OpenAI Service to automate legal document review. The platform analyzes millions of documents, identifies key data points, and provides contextual summaries for legal cases. Our AI solution automated the process of reading, understanding, and analyzing vast legal data sets while ensuring data privacy and confidentiality through secure Azure Cloud integration.

This project eliminated over 100,000 hours annually from manual document review, improved accuracy, and reduced human error, leading to projected annual savings of $7.5 million. Understanding the essential foundational elements necessary for effectively implementing AI is crucial. This includes assessing the quality and accessibility of data, as well as implementing robust security protocols. As AI adoption grows, the threat surface grows as well. Mining operations are capital and technology-intensive, and security is critical. We partnered with one of the top gold producers in the world. They needed to consolidate disparate security tools across multiple acquisitions to improve effectiveness and reduce overlap. We established ourselves as their trusted advisor and implemented a Palo Alto Networks solution delivering single-source security services across multiple countries. Our solution addressed security posture concerns through technology consolidation and consistent security policies. We provided professional services to retire duplicate technologies and optimize their security infrastructure.

This led to a multi-year managed service agreement with Insight and meaningful cost savings for our clients. Our partner ecosystem is critical to our success. Given our leading partner relationships with companies like Nvidia, Google, Microsoft, and others who are changing the world right now, we are in a strong position to help clients simplify this complex space and optimize their business outcomes. You can see recent awards in the accompanying slide presentation. As I mentioned previously, we have been included in Gartner's innovation guide for generative AI consulting and implementation services. Furthermore, we have been named a finalist for CRM’s 2025 Best AI Solution Provider. Our teammates are integral to delivering the value we create for our clients. We foster a collaborative environment, and Insight continues to be recognized as a great place to work by various organizations, most recently by Newsweek and Forbes.

Now, I'd like to share my thoughts on the remainder of 2025. Exiting the first half of the year, adjusted earnings from operations were in line with our expectations. As I mentioned, we are committed to our ambition to become the leading solutions integrator. However, in response to significant technology trends and the overwhelming impact of AI, we are adapting this ambition to become the leading AI-first solutions integrator. Our strategy remains focused on simplifying the complex for clients and delivering outcomes with our full portfolio of hardware, software, and services. As AI adoption grows, we believe we are well positioned. We have long-standing relationships with a broad base of clients across the globe. We have strong partnerships with the companies and platforms that are changing the world.

We have a deep understanding of the cloud platforms and the hardware required to run the environments that will be critical to our clients' success. We have a dedicated team of experts who are eagerly embracing new tools and processes to deliver results fast. As we have discussed for the past few quarters, we are weathering partner program challenges. In the near term, we are cautiously optimistic for the second half of the year as we navigate the macro factors that weigh on our client spending decisions. In the midterm, we are very well positioned to lead our clients through this rapidly changing technology environment. Our commercial client revenue has grown for five consecutive quarters, and we expect our corporate and large enterprise clients' purchasing to increase in the second half.

Demand drivers for device refresh remain, namely the age of the installed base and Windows 10 end of life, and infrastructure spending is improving after a prolonged period of digestion. As a result, we believe hardware demand will continue to build throughout the year. We are pleased with the services performance of the companies we recently acquired. Our investments in our advisory capabilities have also been successful, allowing us to pull through other elements of the portfolio. This was our thesis: that we could leverage those capabilities to sell more to our existing client base. The services growth, however, is offset by pauses in deploying infrastructure projects and some continued hesitancy regarding discretionary spending, especially in our largest enterprise clients. Although we expect services to improve modestly in the second half, demand will remain muted.

M&A remains key to our ambition to become the leading AI-first solutions integrator, and we are focused on the fastest growing areas of the market: cloud, data, AI, edge, and security. Our team is executing well as we have pivoted from legacy partner programs to focus on the services and solutions most critical to partners and clients alike. As we execute, we expect partner program changes to be largely normalized. We will continue to prudently manage SG&A while balancing investments in our solution and AI capabilities. With that, I'll turn the call over to James to share key details of our financial and operating performance in Q2, as well as our outlook for 2025. James?

James Morgado (CFO)

Thank you, Joyce, and good morning, everyone. Our Q2 adjusted earnings from operations and diluted earnings per share were in line with our expectations, with gross profits slightly below, offset by strong operating expense management. Net revenue was $2.1 billion, a decrease of 3% in U.S. dollars and 4% in constant currency. The decrease was driven by a 4% decline in product, primarily due to on-prem software, which declined 14% and was a result of partner consolidation last year that shifted gross product revenue to net agency services. Hardware revenue increased 2%, the second consecutive quarter of growth. Gross profit decreased 2%, primarily due to partner program changes. Hardware gross profit was up 2%, reflecting growth in both infrastructure and devices. Insight core services gross profit was $78 million, a decrease of 3%, primarily due to a decline of our product-attached services as large enterprise clients delayed projects.

Cloud gross profit was $123 million, a decrease of 5% due to the partner program changes we previously discussed. This was in line with our expectations, and as noted last quarter, we anticipated the headwinds to be weighted more in the first half of the year. We continue to anticipate some headwinds in Q3. However, by the time we exit Q4, we expect the impact to be largely normalized. Gross margin was 21.1%, an increase of 10 basis points. Adjusted SG&A declined 3%, driven by prudent expense management. This resulted in adjusted EBITDA of $138 million, a decrease of 2%, while margin expanded 10 basis points to 6.6%. Adjusted diluted earnings per share were $2.45, flat year-over-year in U.S. dollar terms, and down 1% in constant currency.

For the quarter, we utilized $177 million in cash flow from operations, primarily related to interquarter working capital requirements, which have reversed in July. For the year, we continue to anticipate cash flow from operations in the range of $300 million-$400 million. In Q2, we repurchased approximately $76 million of shares, and as of the end of the quarter, we have $224 million remaining for our share repurchase program. We intend to opportunistically repurchase shares while balancing organic and inorganic investments. While we settled $333 million of convertible notes in Q1, we still have approximately 1.2 million associated warrants outstanding, which will be settled before the end of the year. As a reminder, during the first half of the year, we settled 3.6 million warrants for $222 million and settled another 300,000 warrants in shares.

The benefit of settling the warrants in the first half has been reflected in our outstanding diluted share counts. We exited Q2 with a total debt of approximately $1.3 billion compared to $1 billion a year ago. Over the last year, we spent $463 million on share repurchases and the settlement of warrants, while debt only increased $330 million. As of the end of Q2, we had access to the full $1.8 billion capacity under our ABL facility, of which approximately $1 billion was available. We have ample liquidity to meet our needs. Our adjusted return on invested capital for the trailing 12 months at the end of Q2 was 14.4% compared to 17% a year ago, reflecting an increase in invested capital and lower adjusted net income. As I think about the first half, it has played out largely as we anticipated.

Hardware is on track, driven by multiple quarters of commercial growth with signs of recovery moving to larger clients. While partner program changes have impacted our cloud results in the first half, we're on track with our progress on pivoting to the corporate and mid-market space. However, core services have been challenged, primarily due to a lack of large enterprise client spending in the infrastructure space. As we think about the remainder of 2025, we expect macro uncertainty to remain and have considered the following factors in our guidance. We continue to believe that our growth and profitability will be more heavily weighted toward the second half of the year. We believe hardware demand will exhibit a steady increase throughout the year and expect hardware gross profit to grow in the mid-single digits. We expect demand with our large enterprise clients to modestly improve over a subdued first half.

We expect core services to grow in the low single digits. We anticipate cloud performance to improve as we continue to pivot to the mid-market space, as well as having easier comps in the second half. For the year, cloud is expected to be flat to slightly down. We controlled expenses in the first half, which we will continue to prudently manage and expect SG&A to grow slower than gross profit. We have identified incremental opportunities to drive operating expense leverage over the next 12 months. Considering these factors, for the full year, our guidance is as follows. We expect gross profit to be approximately flat from 2024 and that our gross margin will be approximately 20%. Our adjusted diluted earnings per share remains unchanged and will be between $9.70-$10.10.

This guidance includes interest expense between $75 million-$80 million, an effective tax rate of 25%-26% for the full year, capital expenditures of $30 million-$35 million, and an average share count for the full year of 32.4 million shares, reflecting the settlement of the remaining warrants associated with our convertible note. This outlook excludes acquisition-related intangible amortization expense of approximately $74 million, assumes no acquisition-related costs, severance, and restructuring or transformation expenses, and assumes no change in our debt instruments and no meaningful change in the macroeconomic outlook, either as a result of tariffs or otherwise. I will now turn the call back to Joyce. Joyce?

Joyce Mullen (President and CEO)

Thank you, James. Overall, we navigated the first half of the year well. We are excited about the new technologies and the results our clients can achieve with AI. We also remain committed to the core elements of our business, which serve as a critical foundation in order for our clients to unlock the full potential of Gen AI. I want to thank our teammates for their unwavering commitment to our clients, partners, and each other, our clients for trusting Insight to help them with their transformational journeys, and our partners for their continued collaboration and support in delivering innovative solutions to our clients. This concludes my comments, and we will now open the line for your questions.

Operator (participant)

Thank you, Joyce. To ask a question, please press star followed by one on your telephone keypad now. If you change your mind, please press star followed by two. When preparing to ask your question, please ensure your device is unmuted locally. Our first question comes from Joseph Cardoso from JPMorgan. Your line is open. Please go ahead.

Joseph Cardoso (VP, Equity Research)

Hey, are you there?

Operator (participant)

Joseph, your line is open. I will come back to Joseph.

James Morgado (CFO)

Yeah, thanks, Sammy.

Operator (participant)

Our next question comes from Adam Tindle from Raymond James. Your line is open. Please go ahead.

Joyce Mullen (President and CEO)

Sammy, it sounds like maybe there's something wrong with the line, maybe?

Operator (participant)

Yeah. Let me, bear with me one second. Adam, your line is open. Please go ahead. Adam, can you hear us?

Adam Tindle (Managing Director)

I can hear you.

Joyce Mullen (President and CEO)

Hey, Sammy, I'm getting—

James Morgado (CFO)

Oh, there we go.

Operator (participant)

Here we go. Adam, sorry, your line is open. Please go ahead. We can hear you.

Adam Tindle (Managing Director)

Okay, you can hear me now? Okay.

Joyce Mullen (President and CEO)

Yeah, I am.

Adam Tindle (Managing Director)

All right. Let's try this again.

James Morgado (CFO)

Hey, Adam, I thought that was going to be the easiest question. Adam, can you hear us? Adam, can you hear us?

Adam Tindle (Managing Director)

Yes, I can hear you.

James Morgado (CFO)

Okay, Adam, I thought that was going to be the easiest question you've ever asked us because it was completely silent.

Adam Tindle (Managing Director)

We could just, yeah, you choose the question. How about that? Can you imagine I'm going to ask you about the guide here, James? Let me start with that. I appreciate it, guys. Good morning. You know, James, the guidance, obviously, approximately flat on gross profit dollars. As we finish up the first half, it was down about mid-single digits. You're implying that gross profit dollars have to be up around mid-single digits in the back half. I wonder if you might just detail some of the key drivers as you thought about that improvement. It sounds like some of it's predicated on hardware improvement, but some of your competitors have suggested that there's been pull-in in hardware in particular, and we're a little bit more cautious on the back half.

If you could maybe comment on that dynamic as well as your key drivers to hit that mid-single digit implied in the gross profit dollar growth. Thanks.

James Morgado (CFO)

Yeah, thanks, thanks, Adam. Joyce, you can round out my comments. Hey, Adam, I think when you think about the full-year guide and the second half, you kind of have to start back how the first half landed. I'll take the major areas of the business. First, from a cloud standpoint, cloud landed in the first half at our expectations. I called out a couple of quarters ago that we were going to be faced this year with a $70 million gross headwind, which was in cloud, which was more weighted towards the first half. Landing at our expectations gives us a good setup, I think, for the second half. Additionally, when we look at our cloud business, we look at infrastructure as a service and software as a service. It has been growing nicely.

Q2 was at a similar rate to the Q1 rate, which I think also gives us a good setup for the second half. That's why, from a cloud perspective, we're able to hold our view that cloud would be flat to slightly down. The second key piece of this, as you mentioned, was around hardware. Hardware in the first quarter grew 1% from a GP standpoint. Q2 accelerated a little bit to 2%. We didn't see pull-ins as others have mentioned. We saw some, but it wasn't material to the number. That dynamic hasn't really played out for us in the first half, like you may hear from others. Additionally, as we looked at bookings in Q2 and as Q3 has started, I think it supports the premise that hardware will continue to accelerate as we get into the second half.

When you look at our commercial business, for example, it's five quarters of consecutive growth. Corporate and enterprise from a booking standpoint, as the first half has progressed, has improved. Q3, as well as we started, would support the fact that corporate and enterprise will continue to pick up in the second half. The third piece to this, which is the reason that you'll see that we've moderated our GP outlook, is around our core services business. It started below our expectations that we had at the beginning of the year. We've moderated that down to the low single digits, which implies some modest pickup into the second half. The reason that we're able, when you take all those factors together, the reason we're able to hold our earnings per share was around the performance of OpEx.

In the first half, OpEx was down 4% year-over-year, which was ahead of our expectations. As we plan out for the second half and for the full year, OpEx would grow slower than gross profit. Those are the reasons that we're effectively holding our EPS.

Adam Tindle (Managing Director)

Got it. Okay. Thank you. Maybe just a follow-up for Joyce, as James was talking about managing OpEx down. I think, obviously, in this quarter, you guys did a nice job of cost controls. This is a trend that we're kind of seeing broadly across the industry. I think your main competitor just announced maybe it's on their fourth round of layoffs or so. This cost-cutting behavior across the industry is happening while devices are strong and we're in an upcycle in PCs. I'm just a little surprised if you were to give me that environment. I wouldn't expect a lot of the resellers and systems integrators to be cutting headcount. I wonder if you might just opine a little bit on that trend, why that's happening across the industry during a PC upcycle. Is this something that you expect to continue in the future?

Is this kind of reflective of a structural change in the industry where a lot of these models need to readjust cost structure for one reason or another? Thanks.

Joyce Mullen (President and CEO)

Yeah. I mean, I think we are really excited about the opportunities to implement basically AI technologies in almost every process. We are going after this pretty hard, and we're getting rid of a whole lot of soul-sucking work. We're also looking just to speed up all of our internal processes, which will eventually result in better service to our clients. This productivity improvement is real. We see it very markedly in our software development efforts. We see it more gradually taking hold in sort of all the backend business processes. What that allows us to do is basically hold headcounts flat while we increase, well, some elements of our business are growing. We think this is a good thing. We also are helping our clients do the same. The PC demand is going to be driven primarily by the age of the fleet and also Windows 11.

We're not expecting that PC demand to mirror kind of the peaks that we saw three years ago at all. We are seeing real, there is a real necessity to upgrade these systems. I think these two things, I think the normal curves, Adam, are starting to diverge a little bit because we do expect to see productivity improvements. By the way, that's a huge opportunity for us to help clients do the same.

Adam Tindle (Managing Director)

Got it. Thank you.

Joyce Mullen (President and CEO)

Should we go back to Joe?

Operator (participant)

Our next question comes from Joseph Cardoso from JPMorgan. Your line is open. Please go ahead.

Joseph Cardoso (VP, Equity Research)

Good morning everyone. Hey. Good morning, everyone. Thank you for the question. Maybe just for my first one, you obviously mentioned delays in services projects with large enterprises again. I was just hoping you could provide an update to thoughts around the drivers behind this behavior. Do you have any other transparency around what's really being the motivation here around delays outside of maybe the broader macro? If there's anything else structurally, like around AI investments, et cetera, that could be driving it. The second part of that is just how are you assessing the potential timing for your customers to kind of re-engage on these large projects? Do you have any visibility in terms of when you could potentially see them come back? I have a follow-up. Thank you.

Joyce Mullen (President and CEO)

Yeah, sure, Joe. Yes, the macro is certainly an element. There is kind of a level of uncertainty still around many of the things that we talked about earlier in the script. I think outside of that, the biggest driver is this notion of how to, like, thinking about thinking through no-regrets moves around investments, given the focus on leveraging AI technologies. In other words, we know that many of our clients are trying to keep a little bit of their powder dry so that they can invest in making sure their infrastructures are effectively set up for AI, making sure that their data is appropriately managed, et cetera, et cetera. Not everyone knows exactly what to do yet. There is still some question about how to get started. This is a huge opportunity for us.

However, those projects, those AI MVP type projects, the assessment type work that's underway that I mentioned earlier, that we're seeing like pretty significant ramp up in terms of the number of those are not big projects yet. We expect to be delivering very pragmatic solutions to customers, leveraging these technologies that drive real business outcomes in the short term, and then do another one and another one and another one. I think enterprises are keeping, as I said, some of their holding off on spending in more traditional areas to make sure they preserve capability to spend on AI as they figure out their strategies there.

Joseph Cardoso (VP, Equity Research)

Got it. Makes sense, Joyce. I think for my second question, last quarter you talked about cloud growth excluding the impact of program changes tracked, if I remember incorrectly, somewhere in the high teens. The guide that you guys put out today with the reiterated guide on cloud gross profit, if we exclude the impact, I think it's closer to mid-teens. I'm just trying to triangulate, you know, if you, one, can you provide an update in terms of what cloud growth would look like this quarter, excluding the program changes, and then how you're thinking about that momentum trending going into the back half and whether you think that is sustainable, just given kind of the strong performance, at least that we know that you guys did in Q1.

Maybe just as a second part of the question, can you just update us on the initiatives around SADA and how that's been tracking?

James Morgado (CFO)

Okay, Joe. I'll take the first part, and then I think Joyce can comment on the second part in terms of the pivot. In Q1, we called out that the underlying cloud growth was approximately 17% year-over-year, very similar in Q2, a slight acceleration over that number, but in that same range. As we look for the rest of the year, we would anticipate that that would be similar for the rest of the year in the underlying growth. From a program change perspective, I've commented that the $70 million gross headwind was a little more heavily weighted towards the first half. There is still an impact into Q3 for those. By the time we exit Q4, we expect it largely normalized. When we think about the whole second half from a cloud perspective, we would expect it to be up year-over-year.

Joyce Mullen (President and CEO)

From a SADA point of view, we are really, really pleased with the work the team has done to move towards more of a services focus and driving consumption and adoption for Google in that case. That team has done a great job expanding the services business. They performed a little bit better than we expected in Q2. That is a trend now that we've got several quarters in a row, and we couldn't be happier. In fact, all of the companies that we bought over the last 18 months or so are performing extraordinarily well. As I said earlier, the thesis is working. We're really pleased with the cross-sell opportunities that we're seeing, and our clients are responding really, really well to that because almost everybody is multi-cloud, and almost everybody has needs across some of the platforms that we've invested in: Microsoft, Google, ServiceNow, and AWS.

Joseph Cardoso (VP, Equity Research)

Appreciate the color, Joyce and James. Thank you.

James Morgado (CFO)

Thanks, Joe.

Operator (participant)

As a reminder, to ask a question, please press star followed by one on your telephone keypad. Our next question comes from Anthony Lebidzinski from Sidoti & Company. Your line is open. Please go ahead.

Anthony Lebiedzinski (Senior Equity Analyst)

Thank you, and good morning, everyone. Thanks for taking the questions. I know you touched on a little bit as far as your commercial business in the second quarter. I am just wondering if you could give us some comments about the other two main segments, how they did, and what is your expectation. I am particularly interested, actually, in your comments about the public sector with all the noise about the DOJ and some of the higher ed institutions being impacted by the current administration, whether you expect to see any impact on your business.

Joyce Mullen (President and CEO)

Thanks, Anthony. Yeah. As we mentioned, the commercial business growing five quarters in a row, we've always been saying that we expect that to start to show up in corporate and enterprise. We're seeing some good improvements in corporate. Again, the momentum is right. We're feeling better about that in enterprise lags in terms of growth. In terms of public sector, our overall revenue was down. That's primarily a result of netting. Our public sector business is doing very well from a services point of view. We're seeing some momentum in the hardware space as well. As a reminder, most of our public sector business is SLED, so state and local government and higher ed. Those have not been as impacted directly, but there is certainly some impact because all of that funding flows down. We've been really cautious about that.

I'm proud of the work the team's doing to really sort of focus on the areas where there's opportunity. There is some opportunity because some of those big contracts that are being pulled back, etc., in the federal government means there's still work to do, but they're going to do it differently. We think we're well positioned to go after some of that.

Anthony Lebiedzinski (Senior Equity Analyst)

Sounds good. In terms of the partner program changes, I know you talked about a $70 million impact for the full year, mostly in the first half. Did you guys give a specific number for the second quarter, what that impact was?

James Morgado (CFO)

We didn't give a specific number, but what I said earlier, Anthony, was that from a cloud perspective, the underlying Software as a Service. Software as a Service grew at about the same rate it did in Q1. In Q1, we called out a 17% year-over-year growth.

Joyce Mullen (President and CEO)

We said that the partner.

Anthony Lebiedzinski (Senior Equity Analyst)

Got it. Yeah.

Joyce Mullen (President and CEO)

The $70 million is more.

James Morgado (CFO)

More heavily weighted towards.

Joyce Mullen (President and CEO)

In the first half, yeah.

Anthony Lebiedzinski (Senior Equity Analyst)

Got it. All right. Lastly for me, as far as just thinking about the impact of these partner program changes, as you look forward to 2026, any sort of early read as to what the gross margins could look like as you get past the impact of these changes?

Joyce Mullen (President and CEO)

By the way, partners change programs all the time. This just happens to be a very significant change this year, which is why we're talking about it. I hope we never have to talk about them again. Right now, we don't see any major partner program changes that would dramatically change kind of our outlook or our margins. It's our job, of course, to adapt to those. I think we've been doing that well, especially with Microsoft and Google changes, as we talked about earlier. We're not going to get guidance on gross margins probably until February for 2026. Yeah, but that's.

James Morgado (CFO)

I would comment, though, Anthony, just to add to what Joyce said. Joyce mentioned this in her prepared remarks, but Q2 was a record from a Q2 standpoint for gross margin and EBITDA margin. I think that demonstrates our ability to manage margins. That $70 million gross headwind that I called out is a direct impact to gross margins. The fact that we're navigating that this year and in Q2 are able to hold a record, I think, from a Q2 standpoint, is a testament to our ability to manage margins as well as EBITDA margins. The other piece on the $70 million this year, what I've commented is that as we exit Q4, we expect that piece of it to be largely normalized into 2026. It becomes far less of a headwind in 2026 than it has been in 2025.

Anthony Lebiedzinski (Senior Equity Analyst)

That's very helpful. Thank you very much, and best of luck.

Joyce Mullen (President and CEO)

Thank you, Anthony.

James Morgado (CFO)

Thanks, Anthony.

Operator (participant)

Our next question comes from Vincent Colicchio from Barrington Research. Your line is open. Please go ahead.

Vincent Colicchio (Managing Director)

Yes. Joyce, what is your labor strategy to meet the burgeoning AI opportunity? I know that acquisitions, I assume, are part of that. As you mentioned, AI is an important target. On the AI side, I'm wondering if the acquisitions are currently, the valuations, are they currently prohibitive? Anyway, that's what I have.

Joyce Mullen (President and CEO)

Yeah. Thanks, Vincent. We are very active on the M&A front, absolutely looking for more skills. I would say it's a two-pronged approach in terms of building the capabilities and skills. One is go out and hire or acquire capabilities in the areas that are really relevant to AI, data security, cloud, advisory capabilities, like we talked about earlier. We have a very intense internal development program that is underway to upskill our existing teammates across the world. We think we are in a great position because we've got a lot of great talent that are excited and eager to embrace these tools and use them. That program is well underway with various certifications internally and development programs, etc. We are excited about that. More importantly, our teammates are excited about that. It's a two-pronged approach: M&A, acqui-hires, acqui-hires, and also development.

Vincent Colicchio (Managing Director)

Are your profitability and pricing initiatives still ongoing? Where does that stand?

Joyce Mullen (President and CEO)

Yeah. Our profitability and pricing initiatives that James initiated about two years ago are well underway. We obviously went after the low-hanging fruit first and saw some really terrific results, those continue, and we're expanding those to the other regions.

Vincent Colicchio (Managing Director)

Okay, thank you.

Joyce Mullen (President and CEO)

Thank you, Vincent.

James Morgado (CFO)

Thanks, Vincent.

Operator (participant)

We currently have no further questions. At this time, I'd like to turn back to Joyce for some closing remarks.

Joyce Mullen (President and CEO)

Thank you very much to all of you for your questions and your interest. Our clients right now need a trusted advisor to navigate this evolving and complex landscape, particularly given current macroeconomic uncertainties and the anticipated long-term changes that result from the adoption of Gen AI in their operations. We are very optimistic about the opportunities ahead of us, and I look forward to sharing our continued journey, progress on our journey to becoming the AI-first leading solutions integrator. Thank you very much. You can close the call now.

Operator (participant)

This concludes today's call. We thank everyone for joining. You may now disconnect your lines.