WEX - Q3 2024

Transcript

Operator (participant)

Ladies and gentlemen, thank you for standing by. My name is Krista, and I will be your conference operator today. At this time, I would like to welcome everyone to WEX Incorporated Third Quarter 2024 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question-and-answer session. If you would like to ask a question during this time, simply press star followed by the number one on your telephone keypad, and if you would like to withdraw that question, again, press star one. Thank you. I will now like to turn the conference over to Steve Elder, Senior Vice President, Investor Relations. You may begin.

Steve Elder (SVP of Investor Relations)

Thank you, operator, and good morning, everyone. With me today is Melissa Smith, our Chair and CEO, and Jagtar Narula, our CFO. The press release we issued earlier this morning and a slide deck to walk through our prepared remarks have been posted to the Investor Relations section of our website at wexinc.com. A copy of the release has also been included in an 8-K we filed with the SEC earlier this morning. As a reminder, we will be discussing non-GAAP metrics, specifically adjusted net income, which we sometimes refer to as ANI, adjusted operating income and related margin, as well as adjusted free cash flow during our call. Please see Exhibit 1 of the press release for an explanation and reconciliation of these non-GAAP measures.

The company provides revenue guidance on a GAAP basis and earnings guidance on a non-GAAP basis due to the uncertainty and the indeterminate amount of certain elements that are included in reported GAAP earnings. I would also like to remind you that we will discuss forward-looking statements under the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those forward-looking statements as a result of various factors, including those discussed in our press release and the risk factors identified in our annual report on Form 10-K for the year ended December 31st, 2023, filed with the SEC on February 23rd, 2024, and subsequent SEC filings. While we may update forward-looking statements in the future, we disclaim any obligations to do so.

You should not place undue reliance on these forward-looking statements, all of which speak only as of today. With that, I'll turn the call over to Melissa.

Melissa Smith (Chair and CEO)

Thank you, Steve, and good morning, everyone. We appreciate you joining us today. I'd like to start with a quick financial overview of results, which Jagtar will discuss in more detail, and then I will turn to our approach to growing the business and progressing against our ambitions. We continued to deliver growth and strong profitability in the third quarter, driven by healthy sales, high customer retention, and expanding margins. We've also leveraged our strong cash flow generation to deliver on our disciplined capital allocation strategy, including $544 million spent on share repurchases through the end of the third quarter.

For the third quarter, revenue came in at $665 million, a 2% increase compared to the same period last year, and adjusted net income per diluted share was $4.35, a 7% increase compared to the prior year quarter. Excluding the impact of fluctuations in fuel prices and foreign exchange rates, Q3 revenue and adjusted EPS growth would have been 5% and 14%, respectively. While we maintained a momentum in delivering revenue growth, strong profitability, and thoughtful capital allocations, our results did fall short of our expectations, primarily driven by two factors that occurred within our Mobility segment. The largest impact was macro-related. The substantial decline in fuel prices this quarter, paired with some broader softness in same-store sales.

In addition, isolated operational issues were identified as while optimizing our pricing structure, resulting in an unplanned charge that impacted this quarter. Even with some headwinds this quarter, the Mobility segment delivered underlying revenue growth of 8% compared to last year, excluding the impact of lower fuel prices and foreign exchange rates. This is higher than the growth rate in Q2. While confident in our growth over the long term, we are reducing our outlook for the remainder of 2024 to reflect our Q3 results and the anticipation of an ongoing impact from lower fuel prices and softness in same-store sales, all of which Jagtar will discuss during his remarks. Let me turn now to the four things we focused on to drive growth in the business.

The first three are the core pieces that drive top-line growth: new business sales, customer retention and management, and growth of our base business. The final piece is cost management and capital allocation, which allows us to turn incremental revenue dollars into higher earnings while also investing in the business. I will start by reviewing the top-line growth initiatives for each of our segments and then turn to cost management and capital allocation. From a new business perspective, I'm pleased that we've continued to generate new signings in the core business in line with our expectations. At the same time, we're investing in and driving a number of new initiatives that we expect will further enhance our growth profile going forward. Let me hit on some of these. In our Mobility segment, we have focused on incremental investments in sales and marketing, especially digital marketing, to drive new signings....

Through our infrastructure investments that include enhanced analytics, we've improved our capabilities to allocate our sales and marketing investments to the highest-yielding channels, which we expect will continue to drive results over time. In addition to these go-to-market investments, we're also investing to expand the book of offerings to our customers to increase share of wallet. That includes the acquisition of Payzer, but also new product offerings. To that end, I'd like to update you on our new mobile app, 10-4 by WEX. This offering is designed to serve independent over-the-road truckers who have historically been an untapped segment of the market for WEX. Because of our scale and expertise, we've long been able to negotiate and pass along significant fuel discounts to our customers. However, independent truckers who were traditionally unable to unlock these discounts because they could not qualify for credit.

With 10-4 by WEX, we're excited to provide independent owner-operators and small companies with access to these discounts using their current debit or credit cards through the app. We're proud this will expand WEX's core offerings to this new segment. Additionally, we're making strong progress in EV and hybrid solutions as we address the needs of our Mobility customers by supporting their transitions to mixed fleets. We believe that the transition to electric vehicles will take many years to play out and that we are well positioned to capitalize on it. During the quarter, we commissioned a report completed by Frost & Sullivan, which concluded that 80% of fleet managers interviewed globally intend for EVs to make up at least a quarter of their fleet by 2030.

EVs are inherently more complex to operate today, so we view this as a significant opportunity for WEX as the transition occurs. The public sector shows significant interest in adopting EV solutions, and we have more than two-thirds of U.S. states on our platform today using our traditional fleet card products. Since we spoke last quarter, we continue to see our solutions resonate in the market, and we are on track to hit our 2024 growth goals. I'd also be remiss if I didn't mention Payzer, which we acquired late last year to gain access to our near adjacent markets in field service management. We're focused on scaling the Payzer sales efforts, along with cross-selling the product into our existing customer base. It remains on track to contribute 2% to the Mobility segment revenue growth rate this year.

Turning to our Corporate Payments segment, strategic investments have enabled us to offer scalable and efficient solutions that meet the complex demands of global businesses. To that end, we signed several new and expanded relationships to the customers during the quarter, including Artsyl, who offers an accounts payable automation technology platform, among other products. We've also renewed our contracts with Webjet and WebBeds in Australia. We empower our customers with leading card product options, helping them unlock growth potential. In Q3, we expanded our offerings in the APAC region. We continue to add new product types globally, further building on what we believe is the widest range and variety of virtual cards. We believe this business is built for long-term growth, supported by industry-leading offerings and strong client relationships that open new opportunities and enhance our market position.

In benefits, growth rates in the number of new accounts were consistent with past quarter, and we are pleased with our line of sight into what we expect to be a healthy open enrollment season. Next, I'll discuss customer retention. For WEX, the customer is the center of everything we do, and we have enviable customer retention rates. To maintain and enhance this strength, we've built a sophisticated approach to tracking and managing customer sentiment through a consistent quarterly NPS survey that incorporates customer feedback. The feedback we've received from customers from these surveys reflects the strength of our products and people, including remarks on our smooth onboarding process, fraud controls, easy-to-use platforms, and strong customer relationship management. The feedback also further informs our future product roadmaps and allows us to identify opportunities to improve the customer experience going forward.

For example, as a result of customer input, we were able to enhance claims processing in our Benefits business. We modernized this solution to reduce processing time while increasing information clarity and minimizing errors. Now turning to management and growth of our customer base. We look at this through the lens of both pricing and volume growth. Our goal is not only to retain our customer base, but also to focus on growing with our existing customers through both pricing and volume initiatives. This year, our results have been a bit mixed. In our Mobility segment, we've seen a very positive impact from pricing initiatives we rolled out this year. While we were affected in the quarter by macro headwinds for sales, as I mentioned earlier, our strategy is working. We're retaining these customers, and as their mobility needs increase, we'll grow with them.

For example, during Q3, the over-the-road industry continued to experience a lower volume of goods moved compared to last year, as reported by the Cass Freight Index. Even with this backdrop, we saw modest growth in payment processing gallon volumes in our over-the-road business year over year. We view our positive results as a bright spot relative to the overall over-the-road market. In our Corporate Payments segment, this was the first full quarter impacted by the transition of a large online travel agency customer to a new model, which has progressed largely in line with our expectations. This change is creating some short-term noise in this segment. The total transaction volumes processed on our platform, including those generating fees rather than interchange revenue, increased by 6% year over year.

This volume growth highlights the strength of our offerings and reinforces our expectations for future growth once the transition period passes. As a reminder, we expect to continue seeing the impact of this transition over the next three to four quarters. Finally, in our Benefits segment, according to the 2024 Devenir Midyear Report, WEX is the fifth largest HSA custodian in the market and is a technology partner to seven of the top ten. We're encouraged by the strong contributions we're seeing from our referral partners, giving us further confidence in the upcoming open enrollment season. Longer term, we are actively involved in industry-wide efforts to educate consumers about the Benefits of HSAs, including participation in National HSA Awareness Day on October 15th. Now, I'd like to wrap up with cost management and capital allocation.

As you know, last quarter, we shared that we had realized annual run rate cost savings that exceeded our $100 million target. As of the end of the third quarter, we've now realized approximately $110 million in annual savings on a run rate basis. We've utilized about half of the realized savings to strategically reinvest in initiatives that drive long-term growth while simultaneously delivering enhanced profitability for our business. Disciplined capital allocation that includes investments in our business remains an important driver in achieving our long-term targets and is evaluated alongside accretive M&A and share repurchases. We're encouraged by the progress we've made against our artificial intelligence initiatives, which have started to positively impact key areas of our operations, enhancing efficiency and security across our platforms.

AI is not just a tool for operational excellence, but a strategic opportunity that we believe will increasingly become a differentiator for us in the market. We are particularly excited about the application of AI to enhance the end-user experience in our Benefits segment. We recently began piloting our Benefits Assistant offering, an AI-powered resource that we believe will dramatically improve employees' understanding, selection, and use of their Benefits. The ability of AI to process vast amounts of data means that Benefits Assistant will be able to provide easy-to-access, accurate, and personalized support to employees navigating the often complex process of choosing and assessing Benefits. AI is positively impacting both productivity and scale and ultimately reduces our cost to serve customers and employees. In addition, future product development around AI will enable us to retain and expand with existing customers, as well as win new customers.

Efforts like our Benefits Assistant and employee self-service AI tools are just two of many examples. Finally, to underscore our commitment to driving shareholder value, our board recently increased its share repurchase program authorization by $1 billion, and we have brought our share count to the lowest level in nearly a decade. Since our share count was last below 40 million in 2016, revenue has grown more than 200%, and adjusted net income has increased nearly 450%. Together, this reflects our proactive capital management strategy and demonstrates our growth and profitability in a dynamic market. Our focus on share repurchases has reduced outstanding shares by 12% since the first quarter of 2022, further highlighting our commitment to enhancing returns and creating value for our stockholders.

In closing, before I turn the call over to Jagtar, I want to reemphasize my confidence in the future trajectory of WEX. While we revised our guidance for the full year 2024, I believe we have the right initiatives in place throughout the organization to drive strong performance over the long term. Across the enterprise, we're focused on winning new business, retaining and growing our existing customers, and driving productivity in our cost structure. Underpinned by a solid balance sheet with low leverage, we will make the necessary investments in the business to position us for sustained growth while remaining committed to creating value to our shareholders. With that, I'll turn it over to Jagtar to walk you through this quarter's financial performance in more detail. Jagtar?

Jagtar Narula (CFO)

Thanks, Melissa, and good morning, everyone. As Melissa mentioned earlier, our third quarter results fell short of our prior guidance for revenue and adjusted EPS. I'll walk through the details shortly, but this was largely related to noise in the mobility segment from macro trends, including declining PPG and same-store sales, along with an isolated, unplanned charge to finance fee revenue. On balance, it is important to note that we achieved record high Q3 revenue and adjusted EPS continued to show strong growth. We had solid underlying growth rates in both Mobility and Benefits segments.

I was especially pleased with Mobility, which accelerated its growth rate from the prior quarter. Further, our cash generation remains quite strong, as evidenced by the significant allocation of capital to share buybacks this quarter, while maintaining leverage at the bottom end of our range. Now, let's start with the details of the quarter results.

For the third quarter, total revenue was $665.5 million, a 2% increase over Q3 2023, with more than 80% of revenue for the quarter recurring in nature. As I mentioned earlier, we had solid growth rates in both Mobility and Benefits segments. As a reminder, we define recurring revenue as payment processing and account servicing revenue, revenue from our factoring business, income from custodial HSA cash assets, transaction processing fees, and other smaller items. In total, adjusted operating income margin for the company was 44%, which is up from 41.8% last year. Segment margins increased in both Mobility and Benefits compared to the prior year. From an earnings perspective, on a GAAP basis, we had net income of $102.9 million in Q3, or $2.52 per diluted share.

Non-GAAP adjusted net income was $177.5 million, or $4.35 per diluted share, which is an increase of 7% over last year, and includes a negative impact from lower fuel prices of approximately 33 cents per share after taxes. Now, let's move to segment results, starting with Mobility. Mobility revenue for the quarter was $357.2 million, a 2% increase from the prior year. As we expected, normalizing for the change in fuel prices and FX rates, the revenue growth rate in Q3 accelerated compared to Q2 and has increased each quarter for this year. Fuel prices have retreated 13% compared to last year, with a domestic average fuel price in Q3 of $3.45 vs $3.97 in 2023.

The Q3 average fuel price was $0.20 lower in our third quarter guidance and reduced revenue by approximately $8 million compared to our guidance. Payment processing transactions increased 1.3% year over year. Local customers in the U.S. increased 1.6% compared to last year, and over-the-road payment processing transactions were up 0.4% versus year-over-year levels. While these were lighter than anticipated, we are pleased to see ongoing growth in our markets. The OTR market remains soft, as evidenced by the Cass Freight Index, but our solid execution has allowed us to continue to grow year over year despite these headwinds. Now, let me take a moment to touch on the volume performance in the Mobility segment relative to our expectations.

First, I will start by saying that there have not been material changes to either new sales or retention rates with our Mobility customers. If anything, those metrics have improved year over year. However, our existing local fleet customer base bought fewer gallons per business day than they did last year, which was not anticipated. We began to notice a deceleration in August, which extended into September. To date, in October, we have not seen further deterioration. So while the softness has continued, we are monitoring it with an expectation of stabilization. In the past, when we have seen changes like this, they have been associated with macro factors. That would seem to be the case here as well, as the volume slowdown was broad across our industry segments and across geographies. However, the volume softness happened quickly, and there have not been broader indications of an economic slowdown.

We are assuming the expected base volume softness will continue into Q4 at the same rate we exited Q3, and this assumption has been incorporated into the guidance we will discuss later. Clearly, this is a trend we are watching closely. Next, let's turn to late fees. The net late fee rate increased one basis point versus the prior year. Finance fee revenue decreased $7 million or 9%, due primarily to the lower fuel prices and the isolated, unplanned charge mentioned earlier. Without these items, finance fees would have been up significantly as a result of pricing changes. The net interchange rate in the Mobility segment was 1.38%, which is up 20 basis points over our 2023 net interchange rate.

The increase primarily reflects higher rates earned from merchant contract renewals at favorable terms and lower fuel prices, with some smaller items also helping. Compared to Q2, this rate is up nine basis points, largely due to higher pricing and an isolated, unplanned item reducing the prior quarter. The Mobility segment adjusted operating income margin for the quarter was 46.8%, up from 45.6% in Q3 2023. The increase in margin is due to lower expenses as a result of our cost savings program, as well as lower credit losses, partially offset by lower fuel prices. Moving on, credit losses decreased $4 million in the Mobility segment versus last year, and were below the guidance range at six basis points of spend volume, compared to seven basis points last year.

We were pleased to see loss rates continue to perform significantly better than we expected in our Q3 guidance. Lower charge-offs during the quarter led to lower expenses and were one of the primary reasons we were able to reduce much of the impact of the revenue shortfall to our EPS guidance. Turning now to Corporate Payments. Total segment revenue for the quarter decreased 6% to $126.9 million. Purchase volume issued by WEX was $23.4 billion, which is a decrease of 16% versus last year, largely due to a model change for a large OTA customer. The net interchange rate in this segment was flat sequentially. Note that the model change that I mentioned is creating some noise in this segment.

It is important to note that the underlying total dollar amount of all transactions processing on our platform for this segment, including those where we earn a fee rather than an interchange revenue, increased 6% compared to the prior year. The sustained volume growth points to the strength of our offerings and our expectations of future growth once we are past these short-term transition dynamics. The Corporate Payments segment delivered an adjusted operating income margin of 56.4%, down from 61.3% in Q3 last year. Finally, let's look at the Benefits segment. We again achieved strong results in this segment with Q3 revenue of $181.5 million, which is an increase of $15.4 million or 9% over the prior year.

Average SaaS accounts grew 2% in Q3 versus the prior year to 20.3 million, consistent with Q2. The core market dynamics of this business are strong, as exemplified by the underlying SaaS account growth, excluding the declines in Medicare Advantage accounts, which was 7% year-over-year, also consistent with Q2. Segment purchase volume increased by 9.6% compared to the prior year quarter. We realized approximately $54 million in revenue from the custodial HSA cash deposits that were invested by WEX Bank and from funds held at third-party banks, compared to $42 million last year. The average interest rate earned on these balances increased from 4.4% last year to 5% this year.

We believe this rate will be relatively stable for the next several years because 80% of our HSA-related investments are deployed in laddered fixed-rate investments that we believe protect future revenue from interest rate changes. We expect interest rate impacts in the remaining portfolio, which includes short-term deposits of third-party banks, will be partially offset by the reinvestment of lower-yielding fixed-rate investments at higher rates as they mature. To summarize, the revenue from our Benefits segment is protected from the full impact of changes in interest rates, and as we've discussed previously, our overall balance sheet hedge guards the company from macroeconomic interest rate movements materially impacting overall earnings. Turning now to margin. The Benefits segment adjusted operating income margin was 43.2% compared to 35.4% in 2023. The increase in margin versus last year is driven by the high flow-through of custodial income.

Now, I will provide an update of the balance sheet and our liquidity position. We remain in a healthy financial position and ended the quarter with $535 million in cash. We had $606 million of available borrowing capacity and corporate cash of $123 million, as defined under the company's present agreement at quarter end. The total outstanding balance on our revolving line of credit and term loans was $3.2 billion. The leverage ratio, as defined in the credit agreement, stands at 2.6 times, which is at the low end of our long-term target of 2.5-3.5 times. Our ability to invest in the business and return capital to shareholders while maintaining conservative debt levels puts us in an enviable position.

Next, I would like to turn to cash flow. WEX generates a significant amount of cash each year. Using our definition, year-to-date adjusted free cash flow was $393 million through September. You will note that there is an additional line item on our reconciliation to GAAP operating cash flow. The underlying assumption in our historical calculation was that the net activity of deposits at WEX Bank is offset by the combination of changes in accounts payable, accounts receivable, and investments. In simpler terms, the assumption was that the working capital change at WEX Bank was immaterial. As we are seeing more significant changes in this working capital than we have historically, we feel this change presents our adjusted free cash flow metric more accurately. Our primary discretionary use of cash so far this year has been to repurchase shares.

We repurchased $544 million of our own shares during the first nine months of 2024, including $370 million spent during Q3. We expect the final share settlement on our previously announced ASR will occur in the next week and will result in an additional reduction in share count. We believe in the long-term business momentum of WEX. Since reinitiating our share repurchases in 2022, and including only the shares already received under the ASR, subject to final settlement, we have acquired approximately 6.1 million shares at a cost of $1.1 billion, which equates to an average cost of approximately $175 per share. This has reduced our share count by 12%. Looking forward, we remain committed to managing capital allocation between organic investment, M&A, and returning excess capital to shareholders.

Finally, let's move to revenue and earnings guidance for the fourth quarter and full year. We expect many of the trends from the third quarter to continue, and we are revising our 2024 guidance primarily to reflect what we have been seeing in the Mobility segment. Starting with the fourth quarter, we expect to report revenue in the range of $630 million-$640 million. We expect ANI EPS to be between $3.51 and $3.61 per diluted share. For the full year, we expect to report revenue in the range of $2.62 billion-$2.63 billion. We expect ANI EPS to be between $15.21 and $15.31 per diluted share.

For the full year, the midpoint of these updated ranges represent a decrease of $73 million in revenue and $0.92 of EPS compared to the midpoint of our previous guidance. The decrease includes the impact of actual Q3 results, as well as a reduction to our Q4 guidance related to macro factors in the Mobility segment, with a smaller impact and benefits. Let me start with the macro factors and the assumptions we have made around them. Fuel prices have moved significantly lower since the end of July. Compared to our previous guidance at $3.61 for the year, the new average price of $3.48 represents a decrease in revenue of $22 million and $0.34 of EPS, a portion of which was recognized in Q3. In addition, interest rates have also moved lower.

We have incorporated the current rate curve into our updated guidance, anticipating two more cuts to interest rates this year, which is reducing anticipated revenue in Q4 by approximately $5 million. I want to stress that the revenue reduction from lower interest rates is not impacting our earnings guidance, given the overall balance sheet hedge that I have discussed previously. Next, we are reducing our volume expectations for both Mobility and Benefits segments. This reduction in volume expectations does not reflect any change in our expectation of longer-term opportunity for these businesses, but rather the shorter-term impacts of recent trends. In Mobility, as I mentioned earlier, we have recently seen fewer transactions from our existing base of customers, which we are assuming will persist through the fourth quarter. In addition, we are reducing late fee revenue outlook as instances of late fees have underperformed our expectations.

With these changes, we now expect Mobility segment growth to be between 6% and 7% for the year, adjusted for the changes in fuel prices. In the Benefits segment, we are seeing a delay of some expected new revenue. While new signings are on track for the year, they did not happen as early in the year as expected, which would have allowed for revenue to be recognized for midyear onboarding. As a result, we expect to be closer to the low end of our original 2024 revenue growth range of 10% to 15% for the year. As Melissa mentioned earlier, while we updated our Q4 and full year guidance, we are focused on executing our strategy for the long term and look forward to providing additional updates as we head into 2025. With that, operator, please open the line for questions.

Operator (participant)

Thank you. We will now begin the question-and-answer session. If you would like to ask a question, please press star one on your telephone keypad to raise your hand and join the queue. And if you'd like to withdraw that question, again, press star one. And as a reminder, please limit yourself to one question and a single follow-up. Your first question comes from the line of David Koning with Baird. Please go ahead.

David Koning (Analyst)

Yeah. Hey, guys. Thanks for taking my question. And maybe first of all, on the Mobility segment, the processing rate, the interchange rate, was high, as you mentioned.

... Is that sustainable, sustainably high? And then also in this segment, how big in dollars was that reversal, the finance fee reversal, and does that come back basically in Q4?

Jagtar Narula (CFO)

Hey, David, this is Jagtar. So, on the interchange rate, we did have a nice pickup this quarter. You know, there's a couple factors there. One was fuel prices helping the rate, and then the other one was the pricing increases that we've implemented over the last year. So, you know, the pricing increases obviously will be sustainable. The you know, fuel prices will do what fuel prices do, but if they stay at, you know, where they've been recently, we should see the rates stay comparable. On the revenue item that you mentioned, it was about a $10 million impact to the Mobility segment.

David Koning (Analyst)

Okay, great. And-

Melissa Smith (Chair and CEO)

You asked about whether or not we'd see a benefit of that going forward, and it's, so think of that as a reversal.

Jagtar Narula (CFO)

Yes

Melissa Smith (Chair and CEO)

In the past, of some of the late fees that we had calculated. So we had gone through, as you might imagine, the pricing optimization work that we've done over, you know, long period of time creates a lot of complexity in some of the nuanced calculations that we had. We've gone back and audited the changes that we've made, and we found some issues to some of those very nuanced calculations with a very isolated number of customers, and then corrected that. And so going forward, we should be at, kind of just on normal rate going forward, and we'll continue to use pricing optimization as one of the levers for us. So it's one of the focus items for us.

David Koning (Analyst)

Gotcha. No, thanks, and then just as a follow-up on the corporate segment, I know you've said before, the big client leaving, I think you said a 1% revenue headwind to next year. If I just look at this quarter, you know, normally you grow high singles, and instead, you declined high single. That gap is about a 3% to total revenue. So is the large client totally out already? And then what's kind of that excess gap? Is that smaller OTAs and stuff like that?

Melissa Smith (Chair and CEO)

Yeah. There's a number of things that are impacting us this year. You know, fuel prices, I'm not sure if it is you were talking about, that fuel prices have been a pretty big macro headwind for us this year, and we're anticipating it to be in the fourth quarter as well. And on top of that, we've had this one customer that's made their migration. We've seen in the quarter, it came through materially as we expected, you know, just a titch faster than we expected, but it was pretty much in line. And we do expect that, you know, we've seen that, you know, really go through the first full quarter. The third quarter has more seasonality associated with it, too, just 'cause travel spend tends to be higher in that quarter.

So there'll be some lumpiness of how that comes through in each of the quarters. And then the last thing, you know, as Jagtar talked about, the same-store sales softness. That has had an impact, you know, in this quarter, and our expectation is it will in the next quarter as well.

David Koning (Analyst)

Gotcha. No, thank you.

Operator (participant)

Your next question comes from the line of Nick Cremo with UBS. Please go ahead.

Nick Cremo (Analyst)

Good morning, and thanks for taking my question. First, just on the Benefits segment, can you just discuss how the pipeline is looking as we head into open enrollment season and just some of the puts and takes as we head into 2025? I know that, Jagtar just mentioned that there was, some delays in expected revenue. Yeah, just kind of like, what level of SaaS accounts is needed for this business to kind of, you know, accelerate closer to the longer-term range in 2025? Thank you.

Melissa Smith (Chair and CEO)

Yeah. So we feel actually really good about open enrollment season. As we've gone through the course of the year, bookings have been higher year over year. We've... In 2023, at the end of the year, we talked a lot about the fact that we saw some non-decisions. You know, that seems to have reversed so far in 2024. So the impact that Jagtar was mentioning was the fact that we had some contracts that were actually, you know, right on the finish line, and they ended up getting deferred in terms of timing of implementation. So we're not getting some of the benefit in revenue this year that we had anticipated, but, you know, in terms of bookings and how we're progressing into next year, we feel really good.

You know, Devenir has talked about HSA growth being around 5%, and we certainly expect that we're gonna, you know, beat that market growth rate.

Nick Cremo (Analyst)

Great. Thanks for all the color.

Jagtar Narula (CFO)

Nick, I just point out that, you know, if you look at our SaaS account growth, well, you see the 2% reported. If you remove the one Medicare Advantage customer that we've talked about previously, account growth is in the 7% range, so certainly ahead of that Devenir number.

Operator (participant)

Your next question comes from the line of Andrew Bauch with Wells Fargo. Please go ahead.

Andrew Bauch (Analyst)

Hey, guys. Thanks for taking the question. Just wanted to look at the Corporate Payments business once again. I know, Melissa, you called out that 6% growth rate that you know would exclude the impact of the large customer transition. And thinking about in the longer term, you know, we've always kind of thought this business was kind of a mid-teens grower and, you know, with the six out there, kind of pointing to that as a sign of growth, should we be like rethinking you know the longer-term growth rates of that business?

Melissa Smith (Chair and CEO)

Yeah, when we think about the business, we've talked about it being a 10%-15% grower longer term. You know, the travel customer base grew 7% in the quarter. So, you know, we saw a little bit more softness outside of travel. We talked about two things that are impacting that segment right now. Obviously, this migration of the large online travel agency has you know, a pretty big impact on the segment, and will over the next three or four quarters.

We do expect that you would see that migrate back to a normal growth rate within the travel marketplace, and we have hundreds of customers in that space and feel really good about our ability to grow with them, as well as add new areas of spend into that customer segmentation. And then on the rest of our Corporate Payments business, we have seen you know, some mix that happened within the third quarter and some pullback on spend. I'd say just kind of generally in the marketplace, it's not a large number, but you know, that's impacting us a little bit. But in order for us to hit that 10%-15% growth rate, we're very focused on growing outside of travel as well, at a higher rate than the travel business will grow.

Andrew Bauch (Analyst)

Understood. And then if I could follow up on Mobility. You know, for the last year, we've been going through this digestion period. When you think about 2025, like, what inning-

Melissa Smith (Chair and CEO)

You're cutting in and out.

Andrew Bauch (Analyst)

Sorry, where are you in the Mobility-

Melissa Smith (Chair and CEO)

Sorry, you're cutting... Can, can you just repeat the question, please?

Andrew Bauch (Analyst)

Yeah. And when you think about Mobility, where do you think we are in kind of this cycle of, you know, the drawdown on excess capacity, and when do we kind of stabilize and as we think about 2025?

Melissa Smith (Chair and CEO)

Yeah. Within the over-the-road marketplace, which is when you're talking about excess capacity, you know, we've been in a freight recession for, you know, a very long period of time. You know, as we are looking at that customer base, now talking to that customer base, you know, I think there's continues to be hope that that's going to, you know, reverse at some point in time. And certainly, if you look back into history, that things do revert back to the mean. But we are not anticipating that that's gonna happen within the third quarter. And in fact, we saw, you know, a little bit more softness even in that customer base, year over year in same-store sales. So I'd say if anything, we've seen a little bit more weakness.

It's, you know, not as pronounced as what we saw within the local part of the marketplace, but certainly impacting that segment as well.

Andrew Bauch (Analyst)

Understood. Thank you, Melissa.

Operator (participant)

Your next question comes from the line of Dan Dolev with Mizuho. Please go ahead.

Dan Dolev (Analyst)

Hey, guys. Thanks for taking my question. Can we talk a little bit about pricing in Mobility in terms of... You think about sort of, gallons, they're basically, I'd say, flattish year over year in 2024. So and organic growth is about five. Can we talk about sort of the impact of pricing and, you know, what you think about that into the future? And then I have a quick follow-up. Thank you.

Jagtar Narula (CFO)

Yeah. So, Dan, yeah, I think you hit it. Like, pricing's had a pretty significant impact this year, on the order of $40-50 million. Obviously, you know, we are obviously constantly looking at, you know, how do we optimize pricing, which we've been doing for the last year. Some of what we implemented this year, we expect, you know, to sort of, you know, roll forward into next year, you know, in kind of the $10-20 million range, once you analyze this year's impacts, and then, you know, we, we are continuing to look at pricing opportunities, but nothing that we've decided to implement at this point.

Dan Dolev (Analyst)

Got it. And then quick follow-up on the buybacks. You know, given where the stock is, like, any change to the buyback cadence?

Melissa Smith (Chair and CEO)

So, just in buybacks in general, you know, we're pleased to bring the share count down to the lowest point that it's been in a decade. You know, outstanding shares are down 12% from Q1 2022. So right now, share repurchases are a really attractive use of capital, and, you know, our recent actions and activity in this space reflect our confidence around WEX's long-term intrinsic value. So you know, that we're aware of the opportunity of buying back stock, and we've been very aggressive about doing so. The board just increased the authorization, you know, supported that as well.

Dan Dolev (Analyst)

Got it. Thanks again.

Operator (participant)

Your next question comes from the line of Mihir Bhatia with Bank of America. Please go ahead.

Mihir Bhatia (Analyst)

Hi, good morning. Thanks for taking my questions. I wanted to go back to the Corporate Payments segment momentarily. Can you just walk through the impact from the large, I guess, booking the large customer in that segment? And I guess the real question is, is the impact now in the numbers this quarter? Like, should we expect that account services revenue to be around this level and like, you know, the decline in payment processing at this level, or will the impact grow from here?

Jagtar Narula (CFO)

... Yeah. So here, at a high level, that this customer - the large OTA customer is sort of continuing to transition volume to the new model. So we expect, you know, this to grow further in the fourth quarter and then get to the kind of new levels next year. We've talked in the past that this transition will be about a 1% impact to 2025. So, you know, you're gonna see that kind of grow as you go into the fourth quarter and then hit that level as we get into next year.

Melissa Smith (Chair and CEO)

The only thing that will offset that is seasonality. So Q3 has just got higher spend volume than the fourth quarter. So as Jagtar is saying, the penetration will - should we expect to increase to this new model that they. But historically, there's less spend volume in the fourth quarter?

Jagtar Narula (CFO)

Yeah.

Mihir Bhatia (Analyst)

Got it. And the full-year guidance for the segment is unchanged. I think it was two-ish %, you had said last time?

Jagtar Narula (CFO)

Yeah, we're still in that range. A little softness in Corporate Payments, but still in that range.

Mihir Bhatia (Analyst)

Got it. And then switching to the Mobility segment, a two-part question there. Just on the... One is on just the fuel price impact. Did I hear you right, you said $0.34 of the EPS decline is coming from the fuel prices being lower?

Melissa Smith (Chair and CEO)

Yes.

Mihir Bhatia (Analyst)

I guess, like, also on that, it used to be ten cents in fuel prices is twenty, or ten cents in fuel prices is twenty cents of EPS. This seems much larger than that.

Jagtar Narula (CFO)

Yeah.

Mihir Bhatia (Analyst)

So just wanted-

Jagtar Narula (CFO)

Let me clarify.

Mihir Bhatia (Analyst)

Yes.

Jagtar Narula (CFO)

Let me clarify. The $0.30 is the fuel average fuel price decline in the fourth quarter versus from our revised guidance for, versus where we were previously assuming. The EPS impact of that is about $0.23. So it's in line with the rule of thumb we've given in the past.

Mihir Bhatia (Analyst)

Okay. And then the same-store sales softness. Your assumption is just stability in pricing from here? You're like, you're not assuming any more weakness or, acceleration. Is that the right way to think about that?

Jagtar Narula (CFO)

Correct. We're taking where we were in September and assuming that for the fourth quarter.

Mihir Bhatia (Analyst)

Okay, thank you.

Operator (participant)

Your next question comes from the line of Sanjay Sakhrani with KBW. Please go ahead.

Sanjay Sakhrani (Analyst)

Thanks. Good morning. Maybe just to go back on the weakness in the spending habits in Mobility. Sounded like historically, that's been a leading indicator on the macro. Melissa, can you just give us a little bit more detail, you know, how you see that unfolding? Do you think it's a sign of broader things to come?

Melissa Smith (Chair and CEO)

So if you look across the local business, just as a reminder, these are people that are using our products to make delivery calls and sales calls and, you know, so it's business activity driven within our base. What we have seen is that if you look across the portfolio, seven of the eight top industry groups declined 3%-5% year over year. Those declines were broad-based, and actually, I think the only thing that grew was the government industry code. You know, this happened very recently, so it started in August, as Jagtar said, and accelerated a little bit in September and then has leveled off in October.

But what we know when we cut the data based on geography, industry type, fleet size, that it's very consistent, you know, across the portfolio. We've also reached out and talked to customers, and we called hundreds of customers just to get a sense of what they're feeling, and their most prevalent answer was that just their needs were lower, so I think that, you know, what we're hearing from our customers is maybe more about uncertainty with elections coming up and, you know, not knowing what's gonna happen with interest rates, and so we're not sure if it's just like a short-term pullback, and we've assumed the same level of activity would happen in the fourth quarter is just an assumption right now.

So we're not trying to call it into some macro indicator for the future, but it is what we're seeing right now, and it's what we're anticipating happening in the fourth quarter.

Sanjay Sakhrani (Analyst)

Okay, great. And then, maybe just following up on Corporate Payments and the OTA stuff. Seems like that large OTA is progressing as planned, maybe a little bit quicker, but ultimately, that impact will stay with us until next year, you know, most of next year. Is there anything else that we need to be concerned about? I know there's been, like, chatter of the other large OTA renewal, you know, any changes in strategy there? I'm just trying to think about what else we need to be prepared for, for the OTA segment going forward. Thanks.

Melissa Smith (Chair and CEO)

We're really focused around making sure that we're continuing to work with our existing customer base, but also looking for new areas of spend within those customers. You know, we've talked about the fact that we had seen weakness in airline spend. You know, it's an area of focus. We continue to see that as an area of weakness within the portfolio. So you know, I think we're looking at areas that can create some opportunity for us both in terms of acceptance globally and new types of spend that occur with those customers. And then, you know, we feel really good about the product roadmaps that we have within our embedded payments product, even outside of travel, and what opportunities that's gonna create for us in the future.

Sanjay Sakhrani (Analyst)

... and just to clarify, like, is there another large renewal that we need to think about in 2025?

Melissa Smith (Chair and CEO)

I would say we have customers that are renewing all the time. There's not anything that I would call out, you know.

Sanjay Sakhrani (Analyst)

Yeah

Melissa Smith (Chair and CEO)

... at this point in time.

Jagtar Narula (CFO)

Yeah, we talked in the last call about kind of the volume between the first half and the second half with you know some of our OTAs managing spend, but we're not expecting you know at this point we're not concerned about any renewals for next year.

Sanjay Sakhrani (Analyst)

Okay, great. Thank you.

Operator (participant)

Your next question comes from the line of Nate Svensson with Deutsche Bank. Please go ahead.

Nate Svensson (Analyst)

Hi, thanks for the question. So sorry to again ask about Corporate Payments. So I did wanna clarify on the large travel client. So I think previously you had talked about 30% of the volumes being taken in-house in Q3. Sounds like based on Melissa's comments, that came in a bit above. So any change to the prior outlook you had talked about, I think, sort of 40% of volumes going over in Q4 and kind of maintaining around that level for next year? And then the follow-up, kind of outside that large OTA client, I think last quarter we had talked about things like weakness in airlines, some larger customers splitting volumes across providers, and then I know you had lowered your outlook for the remainder of the year on volumes on the Q2 call.

So just any update on those other things outside the large OTA impacting results?

Melissa Smith (Chair and CEO)

Yeah. So, large OTA is happening materially as planned. It will increase penetration a little bit in the next quarter, but again, seasonality will buffer some of that. So I would say it's moving again a little bit faster than what we had projected, but we've you know, frankly, it's the minor of this conversation. The second part of your question around, as we progress into next year, you know, we're again working with them, but I would say the expectation right now is with what happens in the fourth quarter, that that should largely move through next year, and then you're just more about the anniversarying, creating the anniversary of the transition.

Nate Svensson (Analyst)

Got it. Got it. And then anything on kind of the-

Melissa Smith (Chair and CEO)

The rest of the spend volume? Yeah, if you go through the rest of the portfolio, we said that two-thirds of our revenue comes from these smaller online travel agencies. I'd say we've seen very similar trends to what we had expected. So we continue to see some acceptance issues with low-cost air carriers in Europe. The merchants are talking to those low-cost air carriers, and so that could create an opportunity for us in the future. But we have an expectation right now that that's gonna continue. The volume overall with those customers are a little bit lighter than the volume that we see with the larger customers, and a large part of that is travel-related spend.

I'd say generally, it's coming in, you know, really pretty much as what we had expected last quarter.

Nate Svensson (Analyst)

Got it. Thanks, Melissa. And then I guess just for my follow-up, credit losses, I guess, came in better than expected in the quarter. You also had a really strong Q2 on sort of much lower charge-off rates. So I guess two quarters of outperformance, despite some of the softness you talked about in your existing book of business there. Looking at the Q4 guide does imply a material step up sequentially in credit losses. So just wondering if there's anything specific, like I know you've talked about the macro factors, but anything you're seeing across your book of business that is driving that, or maybe it's just prudence or, or conservatism, however you wanna phrase it, on your part?

Jagtar Narula (CFO)

Yeah, I'd say, so we've had really good performance in charge-offs. This quarter was, you know, one of our sort of lowest charge-offs. I think as we look to next quarter, there wasn't a specific item. It was looking at, you know, where our receivable balances are, as well as we got the benefit, let's say, this past quarter of the reserve balances coming down, which we don't expect to repeat next quarter. So factoring that all in is where we ended up on the guide on credit losses.

Nate Svensson (Analyst)

Thanks, Jagtar. I appreciate the details.

Operator (participant)

Your next question comes from the line of Ramsey El-Assal with Barclays. Please go ahead.

Ramsey El-Assal (Analyst)

Hi. Thanks for taking my question. In the Benefits segment, I think Jagtar mentioned a delay of some new revenue because of, like, later client onboarding. Does that mean that that revenue will kind of spool up and flow into Q1? Is it just sort of pushed back a bit, or, or should I read it differently?

Melissa Smith (Chair and CEO)

No, that's right. So if you look at the bookings number that we had anticipated for the year, so we still believe we're gonna hit the same bookings number. It's just the timing of that. We had a couple of contracts that were just at the kind of final stages that we hadn't expected to be implemented, and that got deferred in terms of implementation, but it, we don't expect it has any impact in terms of total bookings.

Ramsey El-Assal (Analyst)

Okay. And then, lastly from me, I think there were some extra bill days in the quarter, and I'm just thinking through next quarter and/or any impact that those extra bill days might have had, this quarter. Is that something that moved the needle a bit, or am I overthinking it?

Jagtar Narula (CFO)

Yeah, and, Ramsey, I'm assuming you're talking about the Mobility segment. We did have a couple-

Ramsey El-Assal (Analyst)

Correct

Jagtar Narula (CFO)

... extra fueling days this quarter.

Ramsey El-Assal (Analyst)

Yeah.

Jagtar Narula (CFO)

A couple extra fueling days, so about 3% more fueling days this quarter versus last year, whereas next quarter, it's basically flat year over year.

Ramsey El-Assal (Analyst)

... Very helpful. Thank you so much.

Operator (participant)

Your next question comes from the line of Andrew Jeffrey with William Blair. Please go ahead.

Andrew Jeffrey (Analyst)

Hi, good morning. Appreciate you taking the question. Jagtar, sorry if I'm being a little remedial here. I'm just trying to understand the earnings guidance reduction. If roughly a third of it, give or take, is from fuel, what's the balance?

Jagtar Narula (CFO)

Yeah. So, if you look about—if you look at the fourth quarter, it was about a, call it $45 million reduction versus the prior guidance. $15-$20 of that was split between fuel being the majority of it, and interest rate. And just a reminder that interest rate, while it impacts revenue, doesn't flow through EPS largely. But $15-$20 is called macro fuel and fuel prices and rates. The next one is the, call it $10-$11 million, was Mobility softness that we had talked about, and what we were seeing on same-store sales and late fees. And the last piece of it is the Benefits item that we talked about, and that's in the $5-$10 million range.

Andrew Jeffrey (Analyst)

Okay. And how does that all drop to the bottom line? Because it seems like there's varying impacts. I guess that's what I'm trying to isolate, is the-

Jagtar Narula (CFO)

Yeah, sure.

Andrew Jeffrey (Analyst)

-the EPS.

Jagtar Narula (CFO)

So if you start at the top, where I talked about the 15-20 from fuel and rate, the rate part doesn't fall to the bottom line, so that 15-

Andrew Jeffrey (Analyst)

Right

Jagtar Narula (CFO)

to 20 would fall predominantly from fuel at about 23 cents, that I said earlier in the call. And then the remaining $25 million falls to EPS at about 50 cents. Right? And then the last item is what's happening in credit losses. And so you can look at what we've assumed for credit losses in the fourth quarter, and that's the last negative on the guide.

Andrew Jeffrey (Analyst)

Okay, and-

Jagtar Narula (CFO)

We've just seen slightly higher credit losses.

Andrew Jeffrey (Analyst)

Just to elaborate on the credit loss, what's the causality there? Is it just purely macro, or, you know, is it transitory, or is this a higher level of credit losses?

Jagtar Narula (CFO)

I wouldn't say it's a higher level. It's really looking at. You know, we've generally been trending pretty positive in credit losses. We got some nice benefit in the third quarter, as I said earlier, from the bring down the reserve from the good charge-offs that we were seeing in the third quarter. Not expecting, you know, we're not going to get that repeat in the reserve balance in the fourth quarter, so as a result, charge-offs will be higher. Sorry, the credit loss provision will be higher than we saw in the third quarter.

Andrew Jeffrey (Analyst)

Okay. And if I can just follow up, I mean, this is stuff that I would have expected you'd be able to see earlier in the year. I'm just a little surprised that it crops up here, kinda right at the end. How do you think about that and sort of visibility into your business overall, I suppose?

Melissa Smith (Chair and CEO)

If you take them individually, fuel prices is something we give out a metric. It did change almost immediately after we gave earnings last time, but I think that's, you know, a broadly known number. The softness really came out in August, accelerated in September, and you know, again, it's leveled off in October, so it is unusual. And if you look at our volume numbers, we're normally actually very accurate in terms of estimating what's happening with volume within our Mobility business. So this is an unusual movement that we've seen. And then, in terms of the push and signings, those contracts were literally, you know, at the very end stage. And so we had anticipated that that would move into onboarding, like it normally would, and it just didn't this time.

I think about our ability to understand the business in a normal environment. I feel like it's actually quite high. And if you look back at our history, we've been pretty accurate at this, but clearly, we've been off a lot this quarter.

Andrew Jeffrey (Analyst)

Okay. I appreciate it. Thank you.

Operator (participant)

Ladies and gentlemen, that does conclude our question and answer session, and I will now turn the call back over to Steve Elder for closing remarks.

Steve Elder (SVP of Investor Relations)

Yeah, just really briefly, just thanking everyone for your time this morning, and we'll look forward to speaking again with our year-end earnings.

Operator (participant)

Ladies and gentlemen, this does conclude today's conference call. Thank you for your participation, and you may now disconnect.