Anja Huang

Anja Huang from Goldman Sachs asked about cancellations, specifically the conditions needed for a sustained reduction, and the underlying dynamics across different client segments.

Answer

Andy Wiechmann, CFO of MSCI, noted some improvement in overall client dynamics, particularly with asset managers and in EMEA. He identified sustainability and climate, and real assets as areas with slightly lower retention rates, though real assets show encouraging trends. He emphasized that key drivers for higher retention, beyond the environment, are MSCI's actions: client service enhancements, product improvements, and innovations that support price increases.

Anja Huang, on behalf of George Tong, asked about the conditions necessary for a sustained reduction in cancellations and the underlying dynamics observed across different client segments.

Answer

Andy Wiechmann, CFO of MSCI, noted some improvement in overall client dynamics, particularly with asset managers and in EMEA. He highlighted lower retention rates in sustainability and climate (due to Americas pressures) and real assets (though improving). He emphasized that MSCI's actions, such as client service enhancements, product improvements, and innovations, are key drivers for higher retention, despite lingering pressures in specific market segments.