Question · Q4 2025
Chris O'Cull asked about the impact of increased competition from emerging beverage brands on Starbucks, particularly in markets with significant overlap, and how Starbucks views these new beverage concepts in its competitive landscape.
Answer
Brian Niccol, Chairman and CEO, stated that Starbucks' best offense is its focus on craft, connection, and customer experience. He highlighted Starbucks' existing scale across all access points (drive-thru, mobile, cafe) and its unique brand positioning. He views competition as a motivator to continuously improve, aiming to be better than the previous day.