Johnathan McCary's questions to Definitive Healthcare (DH) leadership • Q2 2025
Question
Johnathan McCary of Raymond James asked if 'boomerang' customers are becoming a broader trend and inquired about any changes in the competitive landscape or the types of competitors Definitive Healthcare is displacing.
Answer
CEO Kevin Coop stated the competitive environment is largely unchanged, facing integrated software platforms at the high end and point solutions competing on price at the low end. He emphasized that Definitive Healthcare competes on data quality and service, noting that boomerang customers often return after experiencing the lower value of cheaper alternatives.