Jeff Van Rhee

Mike Latimore

Ryan MacDonald

- LivePerson announced on **August 25, 2025**, an integration with **Amazon Connect**, a unified, AI-native customer experience solution from AWS.  **[1102993_20250825NY57791:0]** 
- This integration combines LivePerson's new **AI capabilities** and conversational intelligence with Amazon Connect to deliver a **unified customer service solution**.  **[1102993_20250825NY57791:0]** 
- The collaboration aims to improve **agent retention**, increase **self-service**, and reduce **cost-to-serve** for CX leaders.  **[1102993_20250825NY57791:0]** 
- The integration will enable contact center agents to manage all interactions through a **single interface**, leveraging AI-supported conversations and seamless handoffs between automation and human support.  **[1102993_20250825NY57791:0]** 
- It is expected to significantly **reduce operational complexity and costs** while allowing businesses to scale customer service operations more efficiently.  **[1102993_20250825NY57791:0]**

LIVEPERSON (LPSN)