Jeff Van Rhee

Mike Latimore

Ryan MacDonald

- LivePerson successfully closed a strategic refinancing on **September 15, 2025**, which materially **deleveraged its balance sheet by $226 million** and extended its debt maturity profile to **December 2029**.  **[1102993_0001102993-25-000154_exh991pressrelease9_15.htm:0]** 
- The transaction captured a significant **$181 million debt discount**, directly accretive to shareholders, and, combined with proactive cost structure adjustments, positions the company to generate **positive cash flow in 2026**.  **[1102993_0001102993-25-000154_exh991pressrelease9_15.htm:0]** 
- As part of this refinancing, **26,551 shares of Series B Preferred Stock** were issued on **September 12, 2025**, each with an initial stated value of **$1,000** and accruing **15.0% Regular Dividends**.  **[1102993_0001102993-25-000154_lpsn-20250910.htm:4]** 
- A special meeting of stockholders is scheduled for **October 2, 2025**, to approve an amendment to increase the number of authorized shares of Common Stock, which, if approved, will trigger the automatic conversion of Series B Preferred Stock into **874.452714 shares of Common Stock per preferred share**.  **[1102993_0001102993-25-000154_lpsn-20250910.htm:4]**

LivePerson Completes Strategic Refinancing and Issues Convertible Preferred Stock

- LivePerson, Inc. has successfully closed a deleveraging transaction, which strengthens its financial position and is the culmination of a multi-year effort to deleverage the balance sheet.  **[1102993_20250915NY73123:0]** 
- This transaction materially deleverages the company by **$226 million** and captures a **$181 million** debt discount, which is directly accretive to all shareholders.  **[1102993_20250915NY73123:0]** 
- The company's debt maturity profile has been extended to **December 2029**, providing financial certainty and a clear operational runway.  **[1102993_20250915NY73123:0]** 
- Coupled with proactive adjustments to its cost structure, including a streamlined workforce, LivePerson is positioned to generate **positive cash flow in 2026**.  **[1102993_20250915NY73123:0]**

LivePerson Closes Strategic Refinancing

- LivePerson announced on **August 25, 2025**, an integration with **Amazon Connect**, a unified, AI-native customer experience solution from AWS.  **[1102993_20250825NY57791:0]** 
- This integration combines LivePerson's new **AI capabilities** and conversational intelligence with Amazon Connect to deliver a **unified customer service solution**.  **[1102993_20250825NY57791:0]** 
- The collaboration aims to improve **agent retention**, increase **self-service**, and reduce **cost-to-serve** for CX leaders.  **[1102993_20250825NY57791:0]** 
- The integration will enable contact center agents to manage all interactions through a **single interface**, leveraging AI-supported conversations and seamless handoffs between automation and human support.  **[1102993_20250825NY57791:0]** 
- It is expected to significantly **reduce operational complexity and costs** while allowing businesses to scale customer service operations more efficiently.  **[1102993_20250825NY57791:0]**

LIVEPERSON (LPSN)