Earnings summaries and quarterly performance for LIVEPERSON.
Executive leadership at LIVEPERSON.
Board of directors at LIVEPERSON.
Research analysts who have asked questions during LIVEPERSON earnings calls.
Recent press releases and 8-K filings for LPSN.
LivePerson Reports Strong Q3 2025 Results, Launches New Product, and Raises Full-Year Guidance
LPSN
Earnings
Guidance Update
Product Launch
- LivePerson (LPSN) reported Q3 2025 revenue of $60.2 million and adjusted EBITDA of $4.8 million, both exceeding the high end of their guidance ranges.
- The company successfully closed a debt refinancing agreement and executed a cost restructuring to stabilize its financial foundation, which has begun to improve customer confidence and renewal rates.
- LivePerson launched Conversation Simulator, a new standalone product for testing and training AI and human agents, targeting a market projected to grow from $10 billion today to $20 billion by 2030.
- The company raised its full-year 2025 revenue guidance to $235 million-$240 million and adjusted EBITDA guidance to $7.5 million-$12.5 million.
Nov 10, 2025, 10:00 PM
LivePerson Announces Q3 2025 Results and Raises Full-Year Guidance
LPSN
Earnings
Guidance Update
Product Launch
- LivePerson (LPSN) reported Q3 2025 revenue of $60.2 million, exceeding its guidance range of $56 million to $59 million, and achieved Adjusted EBITDA of $4.8 million, surpassing its guidance of $(4) million to $(2) million.
- Recurring Revenue for Q3 2025 was $55.1 million, representing 92% of Total Revenue.
- The company raised its full-year 2025 guidance, now projecting FY25 Revenue between $235 million and $240 million and Adjusted EBITDA between $7.5 million and $12.5 million.
- Key business highlights include a stabilized financial foundation through completed debt refinancing and cost restructuring actions, along with product updates such as an expanded Google partnership and the launch of Conversation Simulator.
Nov 10, 2025, 10:00 PM
LivePerson Announces Third Quarter 2025 Financial Results
LPSN
Earnings
Guidance Update
Demand Weakening
- LivePerson reported total revenue of $60.2 million for the third quarter of 2025, a 19.0% decrease compared to the same period last year, primarily due to customer cancellations and downsells.
- The company achieved net income of $8.7 million, or $0.98 per share, and Adjusted EBITDA of $4.8 million for Q3 2025. The net income was largely driven by a $27.7 million gain on troubled debt restructuring.
- LivePerson signed 28 deals in the third quarter, including 2 new customers, and the trailing-twelve-months average revenue per enterprise and mid-market customer (ARPC) increased 5.6% to $665,000.
- As of September 30, 2025, cash and cash equivalents totaled $106.7 million.
- For the fourth quarter of 2025, LivePerson expects total revenue to range from $50.5 million to $55.5 million and Adjusted EBITDA from $(0.3) million to $4.7 million. The full-year 2025 guidance projects total revenue between $235 million and $240 million, with Adjusted EBITDA between $7.5 million and $12.5 million.
Nov 10, 2025, 9:30 PM
LivePerson Launches Conversation Simulator to De-risk Generative AI Adoption
LPSN
Product Launch
New Projects/Investments
- LivePerson (NASDAQ: LPSN) announced the launch of Conversation Simulator, a risk-free testing and analysis environment designed to address top barriers to GenAI adoption, including accuracy, compliance, and risk.
- The platform enables brands to test, train, and validate both AI and human agents before real-world customer interactions, using synthetic customers to mimic behaviors and ensure AI meets brand standards.
- Conversation Simulator aims to make Generative AI more predictable and safe by stress-testing AI agents and to train human agents more efficiently by automating role-plays.
- LivePerson's CEO, John Sabino, noted that the product is already resonating with customers, citing Telstra as an active user.
Nov 6, 2025, 3:00 PM
LivePerson Stockholders Approve Reverse Stock Split and Common Stock Increase
LPSN
Proxy Vote Outcomes
Delisting/Listing Issues
- The 2025 LivePerson Special Meeting of Stockholders was held on October 2, 2025, with a quorum present.
- Stockholders approved two key proposals: the reverse stock split proposal and the authorized common stock increase proposal.
- The decision to seek authorization for a reverse stock split was made to ensure the option was available within the NASDAQ grace period.
- The Board and management are actively pursuing all options to maximize shareholder value.
Oct 2, 2025, 2:00 PM
LivePerson Completes Strategic Refinancing and Issues Convertible Preferred Stock
LPSN
Debt Issuance
Convertible Preferred Issuance
Guidance Update
- LivePerson successfully closed a strategic refinancing on September 15, 2025, which materially deleveraged its balance sheet by $226 million and extended its debt maturity profile to December 2029.
- The transaction captured a significant $181 million debt discount, directly accretive to shareholders, and, combined with proactive cost structure adjustments, positions the company to generate positive cash flow in 2026.
- As part of this refinancing, 26,551 shares of Series B Preferred Stock were issued on September 12, 2025, each with an initial stated value of $1,000 and accruing 15.0% Regular Dividends.
- A special meeting of stockholders is scheduled for October 2, 2025, to approve an amendment to increase the number of authorized shares of Common Stock, which, if approved, will trigger the automatic conversion of Series B Preferred Stock into 874.452714 shares of Common Stock per preferred share.
Sep 15, 2025, 9:15 PM
LivePerson Closes Strategic Refinancing
LPSN
Debt Issuance
Guidance Update
Layoffs
- LivePerson, Inc. has successfully closed a deleveraging transaction, which strengthens its financial position and is the culmination of a multi-year effort to deleverage the balance sheet.
- This transaction materially deleverages the company by $226 million and captures a $181 million debt discount, which is directly accretive to all shareholders.
- The company's debt maturity profile has been extended to December 2029, providing financial certainty and a clear operational runway.
- Coupled with proactive adjustments to its cost structure, including a streamlined workforce, LivePerson is positioned to generate positive cash flow in 2026.
Sep 15, 2025, 12:30 PM
LivePerson Announces Amazon Connect Integration
LPSN
Product Launch
New Projects/Investments
- LivePerson announced on August 25, 2025, an integration with Amazon Connect, a unified, AI-native customer experience solution from AWS.
- This integration combines LivePerson's new AI capabilities and conversational intelligence with Amazon Connect to deliver a unified customer service solution.
- The collaboration aims to improve agent retention, increase self-service, and reduce cost-to-serve for CX leaders.
- The integration will enable contact center agents to manage all interactions through a single interface, leveraging AI-supported conversations and seamless handoffs between automation and human support.
- It is expected to significantly reduce operational complexity and costs while allowing businesses to scale customer service operations more efficiently.
Aug 25, 2025, 1:00 PM
Quarterly earnings call transcripts for LIVEPERSON.
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