Salesforce - Q2 2025

Transcript

Mike Spencer (EVP of Finance, Strategy and Investor Relations)

Welcome to Salesforce's fiscal 2025 second quarter results conference call. If you have a question today, please press star one on your telephone keypad. I would now like to hand the conference over to your speaker, Mike Spencer, Executive Vice President of Finance and Strategy and Investor Relations. Sir, you may begin.

Good afternoon, and thanks for joining us today on the fiscal 2025 second quarter results conference call. Our press release, SEC filings, and a replay of today's call can be found on our website. Joining me on the call today is Marc Benioff, Chair and CEO, Amy Weaver, President and Chief Financial Officer, and Brian Millham, President and Chief Operating Officer. As a reminder, our commentary today will include non-GAAP measures. Reconciliations between our GAAP and non-GAAP results and guidance can be found in our earnings materials and press release. Some of our comments today may contain forward-looking statements that are subject to risks, uncertainties, and assumptions, which could change. Should any of these risks materialize or should our assumptions prove to be incorrect, actual company results could materially differ from these forward-looking statements.

A description of these risks, uncertainties, and assumptions and other factors that could affect our financial results is included in our SEC filings, including the most recent report on Form 10-K, 10-Q, and any other SEC filings. Except as required by law, we do not undertake any responsibility to update these forward-looking statements, and with that, let me hand the call over to Marc.

Marc Benioff (CEO)

All right, thanks so much, Mike, and thanks, everyone, for being on the call. We got so many exciting things to talk about, today, and we're so excited to be with you, and we're also getting really jacked for Dreamforce. Looking forward to that. We are just gonna have a great call here. Look, a year ago on this call, we talked about two amazing transformations. We were transforming Salesforce as we're talking about the short and the long term, which was really code words for really addressing our financials, but really looking at this incredible AI opportunity. You know, now we look at a year later, I just couldn't be more excited about how these two transformations are driving the success of the company.

And really, I don't think I've been more excited about the history of Salesforce and now the future of Salesforce and how well-positioned we are for the future. And you can see it in our numbers with strong performance across revenue, cash flow, margin, and CRPO. The numbers are, you know, beyond my expectation. In the quarter, you can see that it's pretty, pretty awesome. And you can also see them, the incredible innovation in our product, and engineering teams are delivering the success of our customers. And we're gonna talk about a whole different kind of Salesforce today, a different kind of architecture, and a product that we didn't even talk about on the last earnings call that is gonna be fundamental to our future and a manifestation of our decade of AI leadership, which is Agentforce.

Now, just in a few weeks, we're gonna kick off Dreamforce, and I hope all of you are planning to be there, the largest AI event in the world, with more than 45,000 Trailblazers in San Francisco, and this year, Dreamforce is really becoming Agentforce. I'll tell you, it's a funny thing about Agentforce. Even one of our very top executives in engineering sent me a text last week and said, "Hey, should we be renaming the company from Salesforce to Agentforce? Because we're all getting so excited about Agentforce." I also told Mike that I really wanna make sure all of you are there and to do what he can to put together an analyst briefing at Dreamforce.

And I told him I'd pay for, you know, to have an outstanding culinary chef, and maybe we can bring in some great entertainment for all of you to encourage you all to come. So I just gave him a huge budget to really motivate everyone, because I think this is gonna be a moment that everyone is gonna have to see in person to understand what is going on. And I'm gonna explain that in a second, because we're gonna show our new Agentforce agents and how we've reimagined enterprise software for this new world of autonomous AI. And every customer, I'm gonna try to get every customer who comes to Dreamforce to turn agents on while they're there. So many of the customers, of course, are already using our applications. You know that, okay. And of course, we're automating all our customer touch points.

That's our Customer 360. And we've been talking now for the last couple of years about how we've really built this phenomenal Data Cloud that has really become, you know, I would say, you know, our fastest-growing, most exciting product ever, up until one that we're about to talk about, which is to help our customers amalgamate all the data that they need to really get their AI act in order, that gets their data and metadata integrated, and then federate to other data sources. And then this critical third tier, which this is the first call that we've ever talked about it, which is these agents.

And this idea that you're gonna not just have sales agents and service agents, you probably read, heard, maybe saw on CNBC. We're building the agents for Workday, and we're gonna be building custom agents for so many of you as well with Agentforce, 'cause it is a development platform, as well as this incredible capability to radically extend your sales and service organizations. When you arrive at the Dreamforce campus, you're gonna see a big sign outside that says: "Humans with agents drive customer success together." That's because we now so strongly believe the future isn't about having a sales force, or a service force, or a marketing force, or a commerce force, or an analytics force. The future is about also having an Agentforce.

And while many customers today don't yet have Agentforces, but they do have sales forces or service forces, I assure you that within a year, we're all gonna have Agentforces, and we're gonna have them at scale. And it's gonna radically extend our companies, and it's gonna augment our employees and make us more productive. It's gonna turn us, you know, into these incredible margin and revenue machines. It's gonna be pretty awesome. And this is really the future, a new future that we can really envision. And with this Agentforce platform, we're making it easy to build these powerful autonomous agents for sales, for service, for marketing, for commerce, automating the entire workflow on their own, embedding agents in the flow of work, and getting our customers to the agent future first. And this is our primary goal of our company right now.

This is my singular focus, so at Dreamforce, and on this call, you're gonna hear a lot of stories already of customers, and we're gonna talk about the customers who have it, customers like OpenTable and Wiley and ADP and RBC and so many others who are deploying these agents and running them on top of our Data Cloud and our apps. In fact, you're gonna hear about, I mean, at Dreamforce, you're gonna hear one of the very largest healthcare companies in the world, who's got 20 million consumers here in the United States, who's resolving more than 90% of all patient inquiries with Agentforce. They're benchmarking us significantly higher than any other competing AI platform, and that's based on some incredible AI breakthroughs that we have had at Salesforce.

And I just have to call out the quality of our research team, our engineering team, and our product team, because the accuracy of our results, the reduction of hallucinations, and the level of capability of AI is unlike anything, I think, that any of us have ever seen. And we've got some incredible new techniques, especially incredible new augmented RAG techniques, that are delivering us the capability to deliver this accuracy with our- for our customers. In fact, one of these very large media companies that we work with, a lot of you probably know, who have everything, you know, every possible media asset, well, they're just resolving 90% of all of their employee and consumer issues with Agentforce. Pretty awesome.

So there's nothing more transformational than agents on the technology horizon that I can see, and Salesforce is gonna be the first company at scale to deploy enterprise agents, and not just any enterprise agents, the highest quality, most accurate agents in the world. Now, all of this, with our continued focus on trust, with customer success, with innovation, is driving the results that you see today. And in Q2, we've delivered $9.33 billion in revenue, up 8% year-over-year in nominal and 9% in constant currency. Subscription and support revenue grew at 9% year-over-year and 10% in constant currency. And for the eleventh year in a row, Salesforce ranked number one CRM provider by the IDC Software Tracker. And of course, Salesforce is the number one AI CRM.

You know, we like to say we're the third-largest enterprise software company, but I was doing some calculations today, and I'd like you guys to do the calculations. I think we just became the second-largest enterprise software company, because we're not delivering infrastructure or hardware, and we already passed Oracle in Japan as the second-largest enterprise software company. I think we just did that. If you look at our enterprise software overall, we're the largest enterprise software company in the world. We continue to see growth in multi-cloud deals. In fact, multi-cloud deals accounted for close to 80% of our new business in the quarter, and we're just operating at this incredible scale, delivering 25 trillion Einstein transactions across all of the clouds during the quarter.

That's 25 trillion, and more than 1 trillion workflows are now managing 250 petabytes of data for our customers. We also continue to deliver on this incredible margin growth, and so many of you have guided us through that incredible transformation, so I just wanna thank all of you for that. For the second quarter, our non-GAAP operating margin was 33.7%. That's up 210 basis points year-over-year, and you can see the incredible transformation that we've gone through over the last 24 months in margin and cash flow, which also was $892 million in the quarter, up 10% year-over-year. So now let's turn to this financial guidance.

For the fiscal year 2025, we continue to expect revenue at $37.7 billion-38 billion, a growth of 8%-9% year-over-year, and subscription and support revenue growth of approximately 10% year-over-year in constant currency. And as you can see from our results, we've remained committed to this very profitable growth at this incredible level of scale, and we're raising our fiscal 2025 non-GAAP operating margin to 32.8%, a 230 basis points improvement year-over-year. And as I told you last quarter, we're delivering incredible record cash flow this year, and I'm pleased that we're also raising our operating cash flow guidance to 23%-25% year-over-year. I'm also extremely proud of our team's focus and determination, delivering these great results, and we're gonna hear more in a second.

Now, as you know, and as you probably can tell from my narrative already, AI is not only my top of mind, but I can tell you, because I've met with hundreds of customers this quarter, that it is the top of mind for every customer, for every CEO, for every CIO. But I wanna tell you, before I get into this, is that I think that there's a lot of misconceptions about AI with my customers. I have been out there, very disappointed with the huge amount of money that so many of these customers have wasted on AI. They are trying to DIY their AI. It's not so unlike when we first saw cloud emerge or even other technologies, where they feel they have to roll their own, build it themselves, get in the weeds, try to figure out...

They're not gonna do it better than we're gonna do it. We're a professional enterprise software company. This is what we do, and we do it with the trust and scale that they need. And this idea that our customers are gonna have to build their own models, train their own models, retrain their own models, retrain them again. And I'm meeting with these customers, and they're so excited when they meet with me, and they say, "Oh, I built this model, and we're resolving 10%, 20%, 30%, 40% of this or that," and whatever. And I'm like, "Really? Well, take a look at our models and our capability, where you don't have to train or retrain anything, and you're gonna get more than 90%." And then they say, "Wait a minute, how do you do that?"...

This is a moment where every customer needs to realize you don't need to DIY your AI. You can use a platform like Salesforce to get the highest efficacy of artificial intelligence, the best capability to fully automate your company, achieve all of your goals, and you can do it with professional enterprise software. You know, I've now met with so many of these customers to really explain and to help them understand this transformative power of AI. They've really, you know, I think, you know, we've all said, "Okay, we've never seen a technology evolve at such a rapid pace." Look at the last eighteen months. We're moving from having these basic preprogrammed chatbots. Now we can really see we're delivering these intelligent conversational capabilities, these agents. It's awesome.

And we've created out-of-the-box platform to deliver all of this for them. So this could be service reply recommendations, account summaries, report generation you've seen in Slack, this kind of auto summarization, recaps, all of these amazing things. The level of automation, the amount of code that our team has written, the transformation of our platform in the last eighteen months, it's remarkable. And customers love it because they can take the platform and then all of this generative AI use case, customize it for their own needs, or configure it using our capability. 'Cause they're doing that without writing a lot of code. It's clicks, not code. Deploy them in days, not weeks. They're doing this in months, not years. And you're getting immediate ROI, and it's, the stories are awesome. And while customers have loved, you know, seeing the power of generative AI, even my...

I was using generative AI last night to write some new ads, you know, for what we're going to do, you know, to kind of bring Agentforce across, and it's so cool and so awesome. But to have it right inside the platform makes it very real for our customers who have to manage and share all of their information to keep it trusted, to keep it secure, to be able to provide capabilities in a regulatory environment. Look, this is. They all want this huge breakthrough that's going to give them much more productivity, augmentation of their employees and scale, like I've been talking about. But we're seeing that breakthrough occur because with our new Agentforce platform, we're going to make a quantum leap forward in AI.

And that's why I want you all at Dreamforce, because I want you to have your hands on this technology to really understand this. This is not Copilots. So many customers are so disappointed in what they bought from Microsoft with Copilots 'cause they're not getting the accuracy and the response that they want. Microsoft has disappointed so many customers with AI. Listen, these agents are autonomous. They're able to act with accuracy, they're able to come right out of the box, they're able to go right out of the platform. And when you come to Dreamforce, you're going to... You know, I'm sure that you're going to get to San Francisco, you're going to jump in a Waymo. I think they've got, like, 500 Waymos now in San Francisco. It's pretty awesome. I use it myself. And you know what? That's like Agentforce.

You know, we're like a Waymo for, you know, your, for your customer information and for automating your company. That is, it's autonomous. It's going to get you to where you need to get to. And yes, we're still going to have humans in our companies, but we're also going to have these agents. So these agents don't require a conversational prompt to take action. You can do advanced planning, reasoning with minimal human input. In the example of this incredible healthcare company, you know, you're going to be able to say to the agent, "Hey, I want to look at my labs. I want to understand this. Oh, looks like I need repeat labs. Can you reschedule those for me? Looks like I need to see my doctor. Can you schedule that for me? I also want to get an MRI.

I want to get this," and the level of automation that we're going to be able to provide and unleash the productivity back into these organizations is awesome, and why that's important for this healthcare organization or for all of them that we're working with, since the pandemic, these doctors and nurses are just so burned out, and there's so much activity for them that we're just going to unleash that productivity back to them, so let the agent handle this, you know, simple task, you know, and let the doctors and the nurses do what they're going to do best, and that is going to be a powerful moment.

So this is going to be like, you know, having these, you know, trusted colleagues can handle these time-consuming tasks, engaging with these, you know, whether it's inbound lead or resolving this customer or patient inquiry or whatever it is, this is humans with agents driving customer success together. Agentforce agents can be set up in minutes, easily scalable, work around the clock, any language. And look, by, you know, by the beginning of next fiscal year, we will have thousands of customers, you know, using this platform. And we will have helped them to make it successful for them, deploy it. The early trials have been remarkable. To see these customers have this success, it has been just awesome. And let me give you a great example, Wiley. Now, it's back to school season. Wiley is a long-standing Salesforce customer.

It's one of our first deployments in the first Agentforce trial. It's pretty awesome, and you all know they make textbooks, and it's back to school, but maybe you don't know that Wiley has to, like, surge their sales and service organization at back-to-school time when everyone's buying these textbooks, well, now they can use agents to do that surge. They don't have to go buy a bunch of gig workers and bring them in, and that agent capacity is so exciting for them, that, you know, what we saw with Wiley was, this is a quote from them: "We're seeing double-digit % increase in customer satisfaction and deflection rate compared to older technologies, and in these early weeks of our busiest season." So that was very reassuring to us that we have the right thing that's happening, and Wiley's already seen 50% increase in case resolution.

That's with our first generation of Agentforce, as I mentioned. The second generation of Agentforce, which we have with customers already, including some of these amazing organizations like Royal Bank of Canada, ADP, and others, is 90% case resolution. It is an awesome moment in this tech business. OpenTable's another super great story. You all know they are managing 60,000 restaurants, 160 million diners to support. They're on Agentforce now. They require that incredible scale to deliver top-notch customer service. That's why they're using the product. It's been awesome to get their results. And it can be all kinds of questions resolving, you know, basic issues, account reactivate, activations, reservation management, loyalty point expiration.

Agentforce for service can easily answer all of these questions, like, "When do my points expire?" Or if a diner asks a follow-up question like, "What about in Mexico? What about, you know, can I make this change?" That's where we're delivering those incredible moments for OpenTable, giving them this kind of productivity enhancement. In addition to this amazing capability, Agentforce for service, now Agentforce for sales, you can imagine extending your sales force with SDRs and BDRs, who are agents that are going out and building pipeline for you and generating all kind of demand, and even really closing deals. This is gonna drive Sales Cloud growth, it already is. Service Cloud growth, it already is, because customers are going to extend their sales and service organizations and become a lot more productive with these agents.

In the coming months, we're gonna release Agentforce agents for other roles, including industry-specific agents, health agents, as I mentioned, medical, answering all kinds of medical questions, as I mentioned, and we already have that in trial with this amazing healthcare company, one of the largest Epic databases in the world. I just can't believe we're already resolving, as I said, 90% of these patient inquiries. This marks a very significant advance in providing this reliable, trusted AI. You know, we're really seeing a transformation of Salesforce, but we're still gonna automate all these human touch points. We're still gonna have our commerce sites. We're still gonna have, you know, our analytics and visualization capability of managing. We're still gonna have humans who are sales organizations, service organizations, but we are going to extend it all with this incredible agent capability.

Now, all of this type of performance from our Agentforce platform wouldn't be possible without Data Cloud. One of the reasons that our agents are so accurate is because of the huge amount of data and metadata that we had. And data is the foundation for every AI transformation. And with Data Cloud, we're providing a high-performance data lake that brings together all our customer and business data, federating data from external repositories through this incredible Zero Copy Alliance, so customers can use our Data Cloud and then federate and connect to all their other data clouds, and then we can bring it all together to deliver this super accurate AI. That's why Data Cloud is absolutely our fastest-growing organic product in history. It'll be the fastest product to a billion. It's gonna probably be the fastest product to five billion, ten billion.

In Q2, the number of paid Data Cloud customers grew 130% year-over-year, and the number of customers spending more than $1 million annually have already doubled. In the second quarter alone, and this is amazing, Data Cloud processed 2.3 quadrillion records with 110% platform consumption growth year-over-year. That is awesome. Just amazing, the scale and capability. And again, for customers who don't have that turned on yet and working at Dreamforce, we're gonna focus on getting every customer on the Data Cloud. For the last 25 years, Salesforce has been deeply committed to building the most capable Sales CRM apps that help our customers connect with their customers in this whole new way. We've automated every customer touch point, and now we're bringing these apps, data, and agents together.

It's these three levels, and this isn't three separate pieces of code or three different platforms or three different systems. This is one platform. We've rewritten all of our acquisitions, all of our core modules, our Data Cloud, and our agents as one unified platform, which is how we are delivering not only this incredible functionality, but this high level of accuracy and capability. And from this firsthand experience of meeting with these customers around the globe, I can unequivocally tell you that building these agents without a complete integrated platform is like trying to assemble a plane mid-flight. It's risky, chaotic, and it's not likely to succeed. I mean, I just got back from a Dreamforce focus group, where I met with one of the largest CIOs in the world, who was telling me how excited he was for the B2C part of his business.

He built this model and the accuracy rates, and then I was like: "Really? Let me show you what we're doing here." And then he said to me, "Why am I doing this? Why am I not just using your platform?" And I said: "Good question." So these customers are spending millions of dollars, but are they really getting the results that they want? It feels like this early days of cloud, it's this early days of social and mobile. Customers feel like they have to DIY it. They don't need to. They can make it all happen themselves. And you can just see that to deliver this very high-quality capability, they can use a deeply integrated platform like Salesforce... So with that, let me just move on to Dreamforce and just say: Look, I hope you're gonna be able to come to Dreamforce.

I'm gonna try to encourage everyone to do it. I've told Mike, I really want all the analysts there. I want everybody there, and all the investors there. We're gonna try to give you the highest quality experience to encourage you to do that. You'll be hearing the details from Mike on that shortly, and you're not gonna wanna miss it, but you're mostly not gonna wanna miss it 'cause you're gonna wanna get your hands on this technology. This is the first time that you're gonna see how AI really is gonna revolutionize these enterprises. Now, before I hand it off to Brian, I just wanna take a moment to thank Amy Weaver. It has been an incredible 11 years for all of us who work with Amy.

She's been an amazing leader across many different parts of our organization, is a deeply valued member of our Ohana. She's been a fantastic partner to me personally, and over the last few years in particular, Amy has spearheaded our financial transformation, resulting in an unprecedented margin expansion, increased operational excellence, financial discipline, continued strategic investments, and Salesforce today is better positioned than ever with phenomenal platform for growth, and luckily for us, you know, Amy is, you know, basically, you know, going through this amazing transformation with us and now getting ready to go to the next level in her own career, and she will step down at the end of the fiscal year, at the end of February or March, and then she will stay with us, I think, until May of 2027 to help onboard the new CFO.

You know, let me just riff on this for just a second. You know, I've had the opportunity to work with so many great executives at Salesforce, and you know, Amy is our fifth CFO. I think all of you know that we've had some great leaders, and we've been fortunate to build our company with some great folks. You know, I remember Andy, Steve Cakebread, you know, Graham, Mark, and then Amy has been just incredible how she's taken the financials to another level. It's been awesome to work with her. When she originally came to the company eleven years ago, you know, she came in as our general counsel. I think there's been a handful of general counsels who've been able to make the transformation. I always felt that Amy could do it.

I have to say it was my idea, that Amy should move from general counsel to being CFO. She has exceeded my expectations, and we've hired Heidrick & Struggles and our good friend, Jeff Sanders, to run a search. We're reviewing internal candidates and external candidates. We're gonna do a comprehensive search. Amy is gonna lead that with me. We're gonna find another world-class person to be our sixth CFO, which will be awesome, and if you have people that you know, that you're interested in, this position, it's a great job, right, Amy?

Amy Weaver (CFO)

It's a fantastic-

Marc Benioff (CEO)

Pays well, too, doesn't it?

Amy Weaver (CFO)

It's just fine.

Marc Benioff (CEO)

And good job satisfaction overall, get all these great events to go to. So anyway, let your folks know they can contact Jeff, and we're looking for that world-class executive to become CFO number six, and we couldn't be more grateful to you, Amy, for everything you do for us every single day, for all that you do. In the middle of the pandemic, when we couldn't even meet in person, you took over as CFO, you led us through the pandemic, you exited the pandemic. Now you're helping us to execute this AI transformation, which is so exciting, and we couldn't be more thrilled. So congratulations, Amy, and thank you so much for everything, again, for everything that you have done for the company and for me personally, and with a huge sense of gratitude, I'm gonna turn it over to you, Brian.

Brian Millham (COO)

Thank you, Marc, and certainly hard to follow that. I wanna-

Marc Benioff (CEO)

It really is.

Brian Millham (COO)

All of that, but particularly the Amy part. I wanna echo your comments on Amy, an unbelievable leader who's been an amazing partner to me, an example and role model to so many at our company. I'm just so glad that we have more time with Amy as we work on this transition. I wanna start by thanking the team for the strong execution as we continue to operate at tremendous scale and sophistication. As the results show in the quarter, we continue to execute on our core growth pillars with strong momentum in multi-cloud deals, international expansion, industry solutions, Salesforce ecosystem, and data and AI innovations across all of our clouds. As you heard from Marc, we're innovating faster than ever. Our new Agentforce platform, which will be generally available in October, is a game changer for our customers and a huge opportunity for us going forward.

The feedback I've heard from the pilot customers like Wiley and OpenTable and Fossil has been overwhelmingly positive. Agentforce is deeply integrated platform, combining our core metadata framework and Data Cloud and Einstein, and extending the power of our Customer 360 apps in ways that we didn't think possible a year ago. Reducing costs, scaling workforces, and dramatically improving customer and employee experiences, all without the headaches of complex, costly model training or DIY AI, AI projects. We're already accelerating this move from AI hype to AI reality for thousands of customers with amazing capabilities across our entire AI product portfolio. New bookings for these products more than doubled quarter over quarter. We signed 1,500 AI deals in Q2 alone. Some of the world's largest brands are using AI solutions, including Alliant, Bombardier, and CMA CGM.

Bombardier, the maker of some of the world's top-performing aircraft, is enabling sales reps to sell smarter by consolidating need-to-know information on prospects in advance of meetings, and providing recommendations on how to best engage with them through the Einstein Copilot and Prompt Builder. The next steps for these companies, of course, will be deploying agents to drive even more automation and productivity. With AI technologies advancing so rapidly, it's been really challenging for our customers to keep pace. Each of our customers is certainly at a different stage of their AI journey. They're relying on Salesforce as their trusted advisor, their partner with them to in this new world where humans and AI are working together. To help our customers navigate this new world, we just launched a new team called Salesforce CTOs.

These are deeply technical individuals who work alongside our customers to help them create and execute a plan for every stage of their AI journey to become agent-first companies. We're continuing our own AI journey internally as a customer zero of all of our products with great results. We now have 35,000 employees using Einstein as a trusted AI assistant, helping them work smarter and close deals faster. And since we launched Slack AI in February, our employees have created more than 500,000 channels, channel summaries, saving nearly 3 million hours of work. We'll, of course, deploy Agentforce agents soon in a variety of different roles and tasks to augment, automate, and deliver productivity and unmatched experiences for all employees and customers at scale.

Echoing what Marc said about Data Cloud, it continues to be highly strategic for our customers as they build foundations for infusing AI across their enterprises. American Family Insurance, with millions of policyholders nationwide, is using Data Cloud to consolidate data from multiple sources through our zero-copy partner network, creating a 360-degree view of the customers, enabling quick segmentation and activating lead data, including their real-time web interactions. The Adecco Group expanded their Data Cloud in the quarter, a great example of a company leveraging its goldmine of data to gain a unified view of its customers. Connecting all this data means that 27,000 Adecco employees using Salesforce will have seamless access to key information, including financial metrics and job fulfillment status, to help Adecco improve their job fill rate ratio and reduce their cost to serve.

In all my conversations with CEOs this quarter, it's clear that we've never been more relevant, especially as companies transition to become AI enterprises. That's why customers continue to trust Salesforce across their most critical touch points with their customers, leading to strong multi-cloud deals in the quarter. As Marc said, nearly 80% of our new business in the quarter was driven by multi-cloud deals. Companies like Wyndham Hotels and Resorts are all in on Salesforce. They're using us for Sales Cloud and Service Cloud, Marketing Cloud, Data Cloud, Einstein, and MuleSoft to transform its guest experience into a seamless end-to-end journey built in a single interface.

Wyndham utilizes Data Cloud to unify profiles of 165 million guest records, many of which were duplicates across many sources like Amazon Redshift and the Sabre reservation system, as well as Sales Cloud, Marketing Cloud, and Service Cloud. MuleSoft allows Wyndham to unlock business-critical data from various platforms and onboard future franchisees faster, and with Einstein-generated recommended service replies, average call times have been reduced, and service agents can focus on higher priority work. Slack continues to perform well with wins at Citadel, Converge ICT, and GEICO. For the quarter, 82 of the Fortune 100 now use Slack Connect every week to better connect with their customers and their partners. In Q2, Slack AI summarized 420 million Slack messages, and customers have built 13,000 AI apps across their organizations in the last twelve months with Slack.

Slack is the conversational interface where humans and agents can come together. Tableau and MuleSoft had solid quarters, with Tableau wins at the Department of the Interior and RBC Wealth Management and Chewy, and MuleSoft wins at Veeam, US Foods, and East Carolina University. Moving on to our international business, five of our top 10 deals came from our international teams, with wins at Ferrari, Sekisui House, and Commonwealth of Australia. We saw particular strength in Japan, India, and Canada. We had strong momentum in our industries business as well, and we continue to help our customers save time and money with industry-specific solutions. More than half of our top 100 deals included one of our industry clouds in the quarter, and we continue to innovate on our industry AI capabilities.

At Dreamforce, we're excited to share our new AI industry toolkit, which features more than 100 ready-to-use, customizable AI-powered actions. All of these actions can be applied to build industry-specific agents with Agentforce. Salesforce partners continue to drive our growth by helping us drive success at scale, improving time to value, and amplifying our growth in new ways. Our continued focus on go-to-market channel diversification is working well, and in fact, in the quarter, three of our top 10 deals closed through the AWS Marketplace. As Marc mentioned, we're just at the beginning of building an Agentforce ecosystem, with companies able to build agents on our platform for their workforce and use cases, and we're excited to have Workday as our first Agentforce partner. In closing, I want to thank the team again. I'm really pleased with the execution in Q2.

Dreamforce is just around the corner, and I can't wait to welcome all of you, either in person or virtually, to see for yourself how humans and agents are working together to create new levels of customer success and the next generation of CRM. Now, over to you, Amy.

Amy Weaver (CFO)

Great. Marc, Brian, thank you so much for all of the kind words. It has been such a privilege to work with both of you, Mike, the entire team of hardworking, dedicated, and compassionate employees at Salesforce. Marc, special thanks to you for your confidence in me and everything you saw, and I will never forget you calling me more than four years ago for the CFO role. I've rarely been so surprised in my life, but it has been-

Brian Millham (COO)

So soon, Amy. So soon.

Amy Weaver (CFO)

It's been extraordinary. And I also want to thank all of you, our investment community, and in particular, our shareholders, for your continued support of Salesforce. It's been a pleasure working with you on our transformation journey over the last few years. And since my first day as CFO, my focus has been on transforming our business to deliver profitable growth and disciplined capital allocation. In that time, I am so proud of what we have accomplished, and I look forward to cheering Salesforce on for years to come. So moving to the quarter, I want to echo Brian and thank the team for their dedication and very strong execution in Q2. Our focus on profitable growth and our disciplined investment strategy led to strong results. Q2 revenue was $9.33 billion, up 8% year-over-year in nominal and 9% in constant currency.

Ahead of expectations, driven primarily by resilience in our core products, license revenue outperformance, and a better than expected professional services. Subscription and support revenue grew 9% year-over-year in nominal and 10% in constant currency. As a reminder, Q1 had benefited from the timing of license revenue in the leap year, resulting in a quarter over quarter headwind to Q2 revenue growth. From a geographic perspective, the Americas revenue grew 7% or 8% in constant currency. EMEA grew 11% in both nominal and constant currency, and APAC grew 9% or 16% in constant currency. We saw strong new business growth in Japan, India, and Canada, while the U.S. and parts of EMEA remains constrained.

From an industry perspective, in Q2, public sector, HLS, and comms and media performed well, while travel, transportation, and hospitality and manufacturing, automotive, and energy were more constrained. Our subscription support revenue was driven by another quarter of double-digit constant currency growth in both Sales Cloud and Service Cloud, primarily driven by growth in ARPU, due to premium mix shift and pricing discipline. And as you've heard from Brian, multi-cloud continues to be a powerful growth lever for us. In Q2, around 16,000 customers added a new cloud, and more than 4,500 of those customers added two or more clouds. And we continue to see strong momentum in Data Cloud, which remains one of our fastest growing organic innovations.

In Q2, our number of paid customers grew 130% year-over-year, and the number of customers spending more than $1 million annually nearly doubled. Q2 revenue attrition ended the quarter at around 8%, in line with recent quarters. We are continuing to drive leverage across our business with Q2 non-GAAP operating margin of 33.7%, a record, up more than 200 basis points year-over-year, driven by top-line outperformance and expense discipline. And we are driving strong cash flow due to our profitable growth trajectory. Q2 operating cash flow was $892 million, up 10% year-over-year. Q2 free cash flow was $755 million, up 20% year-over-year. Turning to remaining performance obligation, RPO, which represents all future revenue under contract.

RPO ended Q2 at $53.5 billion, up 15% year-over-year. Current RPO, or CRPO, ended at $26.5 billion, up 10% year-over-year in nominal currency. This includes a $300 million dollar FX headwind, which results in slightly above 11% year-over-year growth in constant currency. CRPO outperformance was driven largely by bookings execution, as well as early renewal favorability. On capital return, I'm happy to say that in Q2, we executed $4.3 billion dollars in share repurchases and issued nearly $400 million in dividends. This brings our total return to shareholders in the quarter to $4.7 billion, a record high quarterly return. As a result, we now expect to more than fully offset dilution from FY 2025 stock-based compensation. Now, let's turn to guidance, starting with the full fiscal year 2025.

On revenue, we are holding our guidance of $37.7-38 billion, growth of approximately 8%-9% year-over-year. A few items to note on our revenue guide. First, on the buying environment, we are assuming that the conditions we've been experiencing over the past few years persist. On FX, our revenue guidance continues to incorporate a $100 million FX headwind year-over-year, or a 30 basis points impact. We continue to expect our professional services business to be a headwind to revenue, and we expect deceleration in our licensed revenue growth in the back half of the year. This is due to the tough compare from very strong performance last year and the volatility of license revenue recognition.

For subscription and support revenue, we still expect approximately 10% growth year-over-year in constant currency, and we expect attrition to remain generally consistent at slightly above 8% for the full-year. Now, turning to profitability and cash flow. On margins, as a result of our strong Q2 performance, we are raising our fiscal 2025 non-GAAP operating margin to 32.8%, representing a 230 basis points improvement year-over-year. This incorporates intentional investments in growth opportunities, notably AI and Agentforce, data, and our core businesses. Stock-based compensation is now expected to be 8.4% as a percent of revenue. The modest increase from our prior guidance is primarily a result of the mechanical ESPP reset.

As a result, for fiscal year 2025, GAAP operating margin guidance is now expected to be slightly below 20%, representing 530 basis points of improvement year-over-year, which includes a slight increase in restructuring charges from our ongoing cost transformation. We expect fiscal year 2025 GAAP diluted EPS of $6.05-6.13. Non-GAAP diluted EPS is expected to be $10.03-10.11. As you have heard us emphasize over the last few quarters, we are focused on driving continued free cash, cash flow expansion. As a result of our disciplined capital deployment, we are raising fiscal year 2025 operating cash flow growth to be approximately 23%-25%, inclusive of cash tax headwinds.

We now expect CapEx for the fiscal year to be slightly below 2% of revenue. This now results in free cash flow growth of approximately 25%-27% for the fiscal year. Now the guidance for Q3. On revenue, we expect $9.31 billion-9.36 billion, up 7% year-over-year in nominal and constant currency. CRPO growth for Q3 is expected to be 9% year-over-year in nominal, including $100 million FX tailwind. This will result in approximately 8.5% constant currency growth. This is inclusive of a 1-point quarter-over-quarter headwind from the very significant deal we closed in Q3 last year.

As a reminder, while we have seen more normalized bookings growth recently, CRPO will continue to be materially impacted by the cumulative effect of the previous two years of measured sales performance. For Q3, we expect GAAP EPS of $1.41-1.43, and non-GAAP EPS of $2.42-2.44. In closing, I am very pleased with our strong execution this quarter as we continue to focus on profitable growth and optimizing free cash flow. And I wanna thank our employees and our shareholders for their continued support. I hope you were able to participate in Dreamforce and see our new Agentforce platform and all of the incredible innovation happening at Salesforce, whether in person or virtually.

So before we open up the call for questions, though, I am going to send it back to Marc.

Marc Benioff (CEO)

Okay, well, thanks so much, Amy, and congratulations again on this amazing transition and the success, and, you know, you're an awesome general counsel. You're an even better CFO. Now, we have Sebastian, who's, you know, delivering the general counsel capability, sitting here at the table with us, and I can't wait to see who you're gonna bring in as the next CFO. So, this next thing I wish I didn't have to say to all of you, but I am going to because it's been, I have a heavy heart. I think all of you know that we lost two amazing board members, this quarter with Sandy and Susan, and we are all still processing our grief.

We are all extremely sad, and it's beyond anything that we have experienced as a company or as individuals, to have to say goodbye to these two amazing people, and our hearts and our spirits and our souls are with them. And also, you know, our condolences are with their families, amazing families, amazing people. They did so much for our company, and they were not just great board members, not just great leaders of our industry, but they were also great friends of the company, but also personally, they did so much for me. So I'm so grateful for them, and I miss them every single day.

I'm sorry that I have to say this on the call because this is the least favorite part of what I do, but I just wanna tell everyone how much I love Sandy and Susan and how much I miss them. Now I'll turn it over to you, Mike.

Mike Spencer (EVP of Finance, Strategy and Investor Relations)

Great. Thank you. Operator, we'll take the first question, please.

Operator (participant)

Thank you. That question comes from Keith Weiss, Morgan Stanley.

Keith Weiss (Equity Analyst)

Excellent. Thank you guys for taking the question. Congratulations on a really solid quarter, and Amy, really heartbroken to see you go, and it's been great working with you over the past four years as CFO. You've done an amazing job in the role. Two-part question. One on sort of the growth equation for Salesforce. A lot of excitement around the generative AI and the new AI capabilities and an expanding portfolio there we're all really excited about. There's a lot of other parts of the equation that are adding to growth, whether it's industry cloud or international expansion or multi-cloud solutions. So maybe a question for Brian: Can you help us understand how to build up the growth equation?

Like, where are you guys getting those points of growth, and when does Gen AI become a more material contributor there? And then the second question is around pricing. With the agents coming into the picture, with productivity gains, 90% deflection rates, investors are gonna worry about the number of seats being used coming down with those productivity gains. How does the pricing change to account for that, so Salesforce still gets the value from these solutions on a go-forward basis? Thank you.

Marc Benioff (CEO)

Let me open it up and then turn it over to Brian, and you know, because you know, you are right. Like, this is just a moment, and it's an exciting moment, and it is all about growth, and it's all about innovation, and those are two of our specialties here at Salesforce. So I think when we think about growth, you know, for the last 25 years, I'd say we're mostly focused on selling our apps, you know, and doing the services around those. And we're gonna continue to sell our apps, and we are, and you can see in the quarter, we sold a lot of apps. And not just selling our apps, but also we're selling our Data Cloud as well, and now we're selling our agents.

And not just, you know, as core platforms, but also through our verticals, which have been some of our highest performing capabilities in the company. And you're also right that there are international regions that are growing at incredible rates. And, you know, we see that in Asia, and we also see that in other parts of the world as well, where we continue to see, like, this double-digit growth, and that has been very inspiring to us. So it's really a combination of these three things: the total transformation of the technology stack, the verticalization of that stack, and that international growth. There's three really core levers of growth in my mind. I'm gonna turn it over to Brian to give you the detail. And then number two, on pricing.

When you think about apps and you think about humans, because humans use apps, not in all cases. So, for example, the Data Cloud is a consumption product, the Commerce Cloud is a consumption product. Of course, the email product, Marketing Cloud is a consumption product. Heroku is a consumption product. So of course, we've had non-human, you know, consumption-based products for quite a long time at Salesforce. But in this idea of agents, you know, I'll just give you my own personal goal, so, you know, I'm not giving any guidance here. You know, my goal is that by the end of fiscal year 2026, that we will have a billion agents.

Already, in just looking at the number of consumers identified, you know, just in the trials that we have going on, we have, like, a hundred million identified or more. Okay, call it two hundred million. But, the funny thing is, of course, it's only one agent, but, you know, let's just think it's like a manifestation of all these agents talking to all these consumers. And then, when we look at pricing, it will be on a consumption basis, and when we think about that, we think about saying to our customers, and we have, "It's about $2 per conversation." So that is kind of how we think about it, that we're gonna have a lot of agents out there, even though it's only one agent. It's a very high margin opportunity, as you can imagine.

Look, you have to think about these agents are like, this is the new website, this is your new phone number, this is how your customers are gonna be connecting with you in this new way, and we're gonna be helping our customers to manage these conversations. It's probably a per-conversational charge, is a good way to look at it, or, you know, we're selling additional consumption credits like we do with our Data Cloud. It's a very exciting moment, and I'll turn it over to Brian as well.

Brian Millham (COO)

Yeah, thanks for the question, Keith, and I appreciate your knowledge of all of our our growth strategies here around, multi-cloud deals and international acceleration, product and pricing. I think it's important not to lose track of the fact that these new innovations around Agentforce and Data Cloud and AI make all of our core apps that much better, and even in the context of Service Cloud that you're referencing here, our customers are looking at their all-in costs of running a call center, and when you bring a technology that allows you to scale and drive efficiencies in operating that call center, and it's on our technology, we're excited about those conversations because we think we get to monetize all of that incredible innovation through the all-in costs there. There are a couple other things I think you should know about.

Certainly, our channel diversification as we think about scale and international business either through resellers. A big upside for us, I believe, is our AWS Marketplace is a driver going forward. I mentioned in the comments earlier that three of our top 10 deals went through the marketplace, so a big opportunity there. And then maybe another one that we haven't talked as much about, but is a big focus for us as we get into the second half of this year and beyond, is how do we look at managing our attrition more aggressively going forward as a way to drive growth?

How do we make sure that we're driving more adoption, more feature usage, more value derived from our technology, to deliver more value to customers so that they get growth off of, and efficiencies using our technology? And so many inputs, you know many of them. But as Marc said, this is a new era, and we're excited about the future and the value we can deliver to our customers.

Marc Benioff (CEO)

Thanks, Keith. Operator, we'll take the next question, please.

Operator (participant)

Thank you. Next up, it's Kash Rangan, Goldman Sachs.

Kash Rangan (Managing Director)

Marc, you've made my heart feel heavy as well with Sandy. You might know, I used to work for Sandy a long time ago, so prayers with you. Back to the business. Congrats on the quarter. Amy, unbelievable. I do not know anybody who was a chief legal officer and became a successful CFO and led the company through a transformation, so you'll go down in history as a very unique person in that regard. One macro thing, Marc, you've been through so many cycles before. Do you think rate reductions and post-elections, it might be more conducive selling environment at a high level? And also, the micro question with AI, clearly, the debate is it's gonna create so much productivity that we need fewer people.

Clearly, your idea is that we're gonna float agents out there. But how confident are you that based on everything that you've seen so far, that the world might not need more seats, and that you don't have to be entirely dependent only on consumption, that this might actually further penetration of seats, and it might be about who is not using AI, and they are gonna be losers versus people that are using AI? So how, how does this play out in your view? And you've been through the cloud battle and all that, so love your perspective. Thank you.

Marc Benioff (CEO)

Thanks, Kash. And yes, our hearts are with Sandy's family and with his wife, Nancy, and his daughters. Thank you for saying that so much. You know, I think. Let me just tell you two quick stories. I kinda told you one already in the script, which is we're working with this very large healthcare organization, and you know, it's been our lifelong dream to be able to do more with this company, and they are a large Epic user. They have a huge EMR system. We do a lot on patient relationship management, which is, you know, just keeping in touch with their customers.

But this is different because what happens now is, you know, and we all have this experience, we go get our labs done, you know, they draw your blood, you get your numbers, and then you get a number, and you're in Epic, and it says, "Oh, this is out of range, or this isn't right, or this seems higher or lower than it was before, and I need to talk to my doctor right now." And after the pandemic, everyone's health anxiety is just a lot higher, and doctors are just getting a lot more calls, and nurses are just way more active than ever before. And what happens is these doctors and nurses are facing a lot of burnout. You can talk to any major healthcare organization, and we work with them all.

So in this case, this is Agentforce is now resolving, in this trial, 90%, more than 90% of these patient inquiries. So you can imagine for these doctors and nurses not getting these calls, how that is. But Agentforce is more than that. It's not just saying, "Hey, my cholesterol is high, or this is happening," whatever. It also, you're saying, "What's my next step?" And it's say, "I'm I would like to reschedule a doctor's appointment for you." "Oh, I wanna get labs redrawn for you in 30 days," which is a common technique that a doctor will say is, "Oh, yeah, that lab, you know, that may not be accurate. Let's just retest." or, "You know what?

This requires you to get a MRI or a CT scan, and I've scheduled that for you." And all of that is happening through the agent. So you can imagine every healthcare company, every hospital, every organization in the world needing that. And that's not what we do today exactly, you know? That's not exactly where our business is. So this is a huge new opportunity for us to now come in and say, "Yes, we're gonna do patient relationship management with our Health Cloud. And we're still gonna help, you know, coordinate and communicate and connect with all your, you know, patients.

But now we're also helping to just dramatically improve the productivity of your organization." Another example is very large computer hardware company is doing a major acquisition and huge customer of ours, and they're reconceptualizing their whole business, and they just wanna be a very, you know. They wanna just look at where do they wanna be in terms of how they're selling and servicing their customers in five years? And I said to the CEO, it's been a long time with him, I've known him for a long time, "Hey, we're gonna build you an agent-first organization, and you're gonna be agent first in sales and agent first in service, and we're gonna turn you into a margin machine, and that's the goals of this implementation." And that is not a conversation that I've had, you know, with a customer before, exactly like that.

Yes, we're gonna continue to automate their whole organization, but we have to not just build them a great sales force or service force or marketing force or commerce force, analytics force or whatever. We have to build them an Agentforce. That is, you know, we're going from today, 0% market share in agents, and obviously, our goal is to be the agent supplier to our customers, which it has to be deeply integrated into our data and our apps. Because these agents, at some point, are gonna say, "Actually, I wanna pass you off to a human now to talk and complete this," and there's a seamless automatic handshake between our agents and our apps, because it's just one platform, by the way. It's one database, one platform, seamless handshake. It's one integrated system.

That's a pretty big thought, and I think we can really take our customers' capabilities to a whole new level. This is just a part of technology that's just never existed before. So I'm excited about this, Kash. I have always been excited about our apps, and I have obviously been very excited about our Data Cloud. Now, I'm very excited about the agents and how it all wraps together, and how it leverages our decade of AI experience and how our team has executed on this opportunity has just been remarkable.

Mike Spencer (EVP of Finance, Strategy and Investor Relations)

Great. Thanks, Kash. Operator, we'll take the next question, please.

Operator (participant)

Absolutely. Next is Kirk Materne, Evercore ISI.

Kirk Materne (Senior Managing Director and Software Equity Research Analyst)

Hi, yes, thanks very much, and like the congrats on a nice quarter. And, Amy, thanks so much for all your efforts over the last four years. It's been a pleasure working with you. Marc, one of the questions I have for you is, obviously, one of the challenges with AI from an enterprise perspective has been the complexity, the security risks. You've brought this up before. So how quickly can existing customers get up and running with Agentforce? And is Data Cloud a prerequisite for driving value, or is that just something that sort of, you know, takes it to another level? Thanks.

Marc Benioff (CEO)

It's a great question, and the CSAT scores on Agentforce, right, in this kind of, you know, trials have been extremely high, I think four out of five. And customers can get going almost immediately, and we're gonna prove that for them at Agentforce. And then we're gonna go out there, and we're gonna, you know, through our World Tours and all of our programs, which are gonna be, you know, Agentforce tours, we're gonna go hand in hand and work to implement tens of thousands of customers over the next six months. And step one was building the platform that is deeply integrated.

While Data Cloud makes it all a lot better, you do not need Data Cloud to make it work, but we encourage it because you're just gonna get so much better accuracy, and you need this anyway. You know, the new version of Tableau, which we've already been showing, which is awesome, is built on Data Cloud, so you hit a button, and it fully visualizes everything. You know, you have all your agents are working, your salespeople are working, your service people are working, you're sending out these emails, you're conducting commerce on your website, and then you hit a button, and boom, Tableau visualizes all of it for you, and it's all one integrated platform. That, that's really our vision of where it's going, and I think that that is very compelling for our customers.

You know, when we bought these companies, starting with ExactTarget, and Demandware, and, and, Tableau, you know, we didn't really, really sure, like, even Slack, are we gonna really integrate, rewrite? Do we really need to? The loosely coupled was working really well. But now with the shift to AI, it just became clear eighteen months ago, we need to hit the accelerator pedal and rewrite all these things onto the core platform, because customers are gonna get this incredible value by having one integrated system, and it scales from small companies to extremely large companies. And that is what I am super excited about. And, you know, we just brought all of our five hundred top executives together, and we showed all of our how we've changed all of our products, and I think everyone was just stunned.

I'm looking forward to showing that at Dreamforce, 'cause I think customers will just be so motivated, not only at the quality of the new apps, which are all AI-driven, but also that they're able to extend it with these incredible new capabilities, which are indeed huge growth drivers for us going forward. By the way, also huge points of differentiation. The last point is this: these customers, you know, they're still gonna build models, but it's in our platform. They're still gonna fine-tune those models in our platform. They're gonna still use our AI studios and build their own prompts in our platform. They're, you know, all of it runs in our platform, and that's how they deliver this incredible capability.

And if you've seen some of the architecture and graphics and how I've changed the architecture of the, you know, and how we talk about the, the company, it's really about in this one, two, three approach, the apps, the data, and the agents, but it's all AI-centric. It's all... And it's not-you, you're not gonna have to DIY it. And it just, it is driving me a little crazy, as you probably heard, like, when I meet with these customers, and they think, "I need to build my own model. I have to train my own model. I have to retrain." And they are spending a lot of money on this craziness, and it's not working.

So it is a disappointment that Microsoft has convinced so many customers, and others, too, even some of these model companies, who are just reduced at this point to being commodities, that, you know, that they have to be, you know, customize this stuff. It's not true. It can be done in a platform approach, and it's better, easier, lower cost, and we're, you know, this technology, we'll show it, and we are proving it. And if you talk to these customers who've already deployed at the OpenTable, the Wiley, the Wyndham, the, you know, the, the RBC. There's a lot of customers who don't want me to use their names, so I'm cautious. But they, you know, it's just very clear, this is gonna really dramatically make everything better.

Mike Spencer (EVP of Finance, Strategy and Investor Relations)

Great. Thanks, Kirk. Operator, we'll take our last question now, please.

Operator (participant)

Thank you, sir. Next, our last question will come from Brent Thill, Jefferies.

Brent Thill (Tech Sector Leader and Software/Internet Research Analyst)

I think everyone probably wants to understand kind of why now, what, what was the decision? And maybe it, it's just simply, eleven great years and ready for the next chapter. But I think everyone would love to hear your, your perspective on your decision. And, and for Brian, when you look at the Americas business, you were running double-digit growth. It, it went to one of the lowest levels we've seen in our model around 8%. And what, what does it take to get back to double-digit growth? Is there saturation issues? Is it competitive? Give us a sense of kind of what you think is happening in the Americas region.

Amy Weaver (CFO)

So, Brent, I was not expecting that question, but happy to address it. And again, thank you for the very nice comments, Keith, Kash, Kirk. And please know how much I've enjoyed working with all of you, and I will certainly be on the next earnings call and possibly the one after that as we do our-

Marc Benioff (CEO)

Oh, no, you definitely will.

Amy Weaver (CFO)

Oh, definitely. All right. We're not moving that fast on the surge, so we'll have plenty of time for goodbyes at that point. In terms of my decision, it has been an absolutely extraordinary eleven years. I think a journey of just a journey that anyone would be extraordinarily lucky to have. The last four years have been amazing as CFO. You know, I really came in, and I remember doing a listening tour with our shareholders my first couple of months, and they told me the top two things on their minds were operating margin and dilution. And I set out to see what we could do on both of those. And nearly four years later, we've almost doubled the operating margin. It was 17% my first year. We're gonna be close to 33% this year.

We initiated a buyback program with close to $20 billion put back. This year, we layered in a dividend program. We have dealt with all sorts of other incredible opportunities along the way. I think I've managed to pack in about four decades of CFO experiences in four years. This feels like the right time for me. I'm really focused on a very smooth transition of finding the next CFO, making sure to relax and recharge, and looking at new adventures. Thank you for the question, and Brian, over to you.

Brian Millham (COO)

Sorry about a tough transition from that. Hi, Brent. Thanks for the question. First of all, as you know, Americas is the biggest business we have at Salesforce, and where we've had a ton of success for many, many years. I would not characterize that market as saturated, and I would not say the competition is withholding us back. I think the measured buying environment is really what's impacted the largest business we have, in particular, the transactional business, and SMB business is very large in that market, and so it's going to feel the measured buying environment weighted heavily in that market. So, I would not position it that way, that we're saturated at all.

In fact, I think when you look at our new technology, the new innovation that's coming, the multi-cloud deals that we're bringing, and a very happy customer base, I think we have a huge opportunity to go turn that business around and get it back to double-digit growth. And so, big opportunity and love all the innovation that's coming out of our product and development teams, because our customers need it, and they're looking for us to guide them into this future. So, thanks for the question, and very, very much looking forward to seeing that growth back at the double digits in the Americas.

Marc Benioff (CEO)

Yeah, Sebastian, now you've heard all these great things about a general counsel becoming CFO. Don't you think there should be- You wanna put your hat in the ring here?

Sabastian Niles (President and Chief Legal Officer)

I think we're gonna have some incredible internal talent, external candidates, and really, you know, to get the right person who can really take Salesforce and our entire ecosystem, especially all of our customers across every industry forward.

Brent Thill (Tech Sector Leader and Software/Internet Research Analyst)

Very good. Thank you so much. Great.

Brian Millham (COO)

Thanks, Brent, and thanks, everyone, for joining, and we look forward to seeing you and speaking with you over the coming weeks.

Thanks, all.

Operator (participant)

Once again, everyone, that does conclude today's conference. Thank you all for your participation. You may now disconnect.