Updated May 7, 2025, 11:02 PM UTC
| Income Statement - Metric | Q2 2019 | Q3 2019 | FY 2019 | Q1 2020 | Q2 2020 | Q3 2020 | FY 2020 | Q1 2021 | Q2 2021 | Q3 2021 | FY 2021 | Q1 2022 | Q2 2022 | Q3 2022 | Q4 2022 | FY 2022 | Q1 2023 | Q2 2023 | Q3 2023 | Q4 2023 | FY 2023 | Q1 2024 | Q2 2024 | Q3 2024 | Q4 2024 | FY 2024 | Q1 2025 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue: Technology (USD, thousands) | 47,100.00 | 187,583 | 46,966 | 47,635.00 | 48,653.00 | 51,598.00 | 194,852 | 51,482 | |||||||||||||||||||
| Revenue: Professional services (USD, thousands) | 27,984.00 | 108,355 | 27,757 | 28,267.00 | 27,700.00 | 28,008.00 | 111,732 | 27,931 | |||||||||||||||||||
| Total revenue (USD, thousands) | 75,084.00 | 295,938 | 74,723 | 75,902.00 | 76,353.00 | 79,606.00 | 306,584 | 79,413 | |||||||||||||||||||
| Cost of revenue, excluding depreciation and amortization: Technology (USD, thousands) | 16,719.00 | 62,474 | 15,315 | 16,067.00 | 17,609.00 | 18,821.00 | 67,812 | 17,565 | |||||||||||||||||||
| Cost of revenue, excluding depreciation and amortization: Professional services (USD, thousands) | 27,857.00 | 101,631 | 23,202 | 23,993.00 | 24,704.00 | 26,094.00 | 97,993 | 25,613 | |||||||||||||||||||
| Total cost of revenue, excluding depreciation and amortization (USD, thousands) | 44,576.00 | 164,105 | 38,517 | 40,060.00 | 42,313.00 | 44,915.00 | 165,805 | 43,178 | |||||||||||||||||||
| Operating expenses: Sales and marketing (USD, thousands) | 17,271.00 | 67,321 | 19,058 | 12,745.00 | 11,342.00 | 11,242.00 | 54,387 | 14,738 | |||||||||||||||||||
| Operating expenses: Research and development (USD, thousands) | 20,288.00 | 72,627 | 14,871 | 13,884.00 | 14,193.00 | 15,002.00 | 57,950 | 15,186 | |||||||||||||||||||
| Operating expenses: General and administrative (USD, thousands) | 15,430.00 | 76,559 | 14,564 | 14,363.00 | 12,209.00 | 15,681.00 | 56,817 | 14,162 | |||||||||||||||||||
| Operating expenses: Depreciation and amortization (USD, thousands) | 10,304.00 | 42,223 | 10,525 | 10,657.00 | 9,983.00 | 10,266.00 | 41,431 | 12,320 | |||||||||||||||||||
| Total operating expenses (USD, thousands) | 63,293.00 | 258,730 | 59,018 | 51,649.00 | 47,727.00 | 52,191.00 | 210,585 | 56,406 | |||||||||||||||||||
| Loss from operations (USD, thousands) | (32,785.00) | (126,897) | (22,812) | (15,807.00) | (13,687.00) | (17,500.00) | (69,806) | (20,171) | |||||||||||||||||||
| Interest and other income (expense), net (USD, thousands) | 2,616.00 | 9,106 | 2,338 | 2,361.00 | (1,514.00) | (2,548.00) | 637 | (3,356) | |||||||||||||||||||
| Loss before income taxes (USD, thousands) | (30,169.00) | (117,791) | (20,474) | (13,446.00) | (15,201.00) | (20,048.00) | (69,169) | (23,527) | |||||||||||||||||||
| Income tax provision (benefit) (USD, thousands) | 143.00 | 356 | 113 | 70.00 | (475.00) | 625.00 | 333 | 215 | |||||||||||||||||||
| Net loss (USD, thousands) | (30,312.00) | (118,147) | (20,587) | (13,516.00) | (14,726.00) | (20,673.00) | (69,502) | (23,742) | |||||||||||||||||||
| Net loss per share, basic (USD) | (0.52) | (2.09) | (0.35) | (0.23) | (0.24) | (0.33) | (1.15) | (0.35) | |||||||||||||||||||
| Net loss per share, diluted (USD) | (0.52) | (2.09) | (0.35) | (0.23) | (0.24) | (0.33) | (1.15) | (0.35) | |||||||||||||||||||
| Weighted-average shares outstanding used in calculating net loss per share, basic (thousands) | 356.00 | 56,418 | 58,592 | 356.00 | 501.00 | 736.00 | 60,185 | 68,552,084 | |||||||||||||||||||
| Weighted-average shares outstanding used in calculating net loss per share, diluted (thousands) | 356.00 | 56,418 | 58,592 | 356.00 | 501.00 | 736.00 | 60,185 | 68,552,084 | |||||||||||||||||||
| Balance Sheet - Metric | Q2 2019 | Q3 2019 | FY 2019 | Q1 2020 | Q2 2020 | Q3 2020 | FY 2020 | Q1 2021 | Q2 2021 | Q3 2021 | FY 2021 | Q1 2022 | Q2 2022 | Q3 2022 | Q4 2022 | FY 2022 | Q1 2023 | Q2 2023 | Q3 2023 | Q4 2023 | FY 2023 | Q1 2024 | Q2 2024 | Q3 2024 | Q4 2024 | FY 2024 | Q1 2025 |
| Cash and cash equivalents (USD, thousands) | 106,276 | 106,276 | 201,370 | 201,895 | 328,327 | 249,645 | 249,645 | - | |||||||||||||||||||
| Short-term investments (USD, thousands) | 211,452 | 211,452 | 126,415 | 106,361 | 58,929 | 142,355 | 142,355 | - | |||||||||||||||||||
| Accounts receivable, net (USD, thousands) | 60,290 | 60,290 | 53,874 | 54,898 | 51,648 | 57,182 | 57,182 | - | |||||||||||||||||||
| Prepaid expenses and other assets (USD, thousands) | 15,379 | 15,379 | 15,477 | 12,913 | 18,510 | 16,468 | 16,468 | - | |||||||||||||||||||
| Total current assets (USD, thousands) | 393,397 | 393,397 | 397,136 | 376,067 | 457,414 | 465,650 | 465,650 | - | |||||||||||||||||||
| Property and equipment, net (USD, thousands) | 25,712 | 25,712 | 24,697 | 25,555 | 27,908 | 29,394 | 29,394 | - | |||||||||||||||||||
| Intangible assets, net (USD, thousands) | 73,384 | 73,384 | 66,217 | 66,763 | 76,463 | 86,052 | 86,052 | - | |||||||||||||||||||
| Operating lease right-of-use assets (USD, thousands) | 13,927 | 13,927 | 12,003 | 11,627 | 11,222 | 12,058 | 12,058 | - | |||||||||||||||||||
| Goodwill (USD, thousands) | 190,652 | 190,652 | 190,652 | 206,295 | 234,387 | 259,759 | 259,759 | - | |||||||||||||||||||
| Other assets (USD, thousands) | 4,742 | 4,742 | 4,407 | 5,413 | 5,656 | 6,016 | 6,016 | - | |||||||||||||||||||
| Total assets (USD, thousands) | 701,814 | 701,814 | 695,112 | 691,720 | 813,050 | 858,929 | 858,929 | - | |||||||||||||||||||
| Accounts payable (USD, thousands) | 6,641 | 6,641 | 5,697 | 10,599 | 14,278 | 11,433 | 11,433 | - | |||||||||||||||||||
| Accrued liabilities (USD, thousands) | 23,282 | 23,282 | 19,614 | 18,048 | 23,548 | 26,340 | 26,340 | - | |||||||||||||||||||
| Deferred revenue, current (USD, thousands) | 55,753 | 55,753 | 63,550 | 56,355 | 52,202 | 53,281 | 53,281 | - | |||||||||||||||||||
| Operating lease liabilities, current (USD, thousands) | 3,358 | 3,358 | 3,347 | 3,335 | 3,329 | 3,614 | 3,614 | - | |||||||||||||||||||
| Current portion of long-term debt (USD, thousands) | - | - | - | - | 230,423 | 231,182 | 231,182 | - | |||||||||||||||||||
| Contingent consideration liabilities, current (USD, thousands) | - | - | - | 894 | - | - | - | - | |||||||||||||||||||
| Convertible senior notes, net, current portion (USD, thousands) | - | - | - | 228,793 | - | - | - | - | |||||||||||||||||||
| Total current liabilities (USD, thousands) | 89,034 | 89,034 | 92,208 | 318,024 | 323,780 | 325,850 | 325,850 | - | |||||||||||||||||||
| Long-term debt, net of current portion (USD, thousands) | - | - | - | - | 114,611 | 151,178 | 151,178 | - | |||||||||||||||||||
| Convertible senior notes (USD, thousands) | 228,034 | 228,034 | 228,413 | - | - | - | - | - | |||||||||||||||||||
| Convertible senior notes, net of current portion (USD, thousands) | - | - | - | - | - | - | - | - | |||||||||||||||||||
| Deferred revenue, net of current portion (USD, thousands) | 77,105 | 77,105 | 81 | 51 | 258 | 249 | 249 | - | |||||||||||||||||||
| Operating lease liabilities, net of current portion (USD, thousands) | 17,676 | 17,676 | 17,112 | 16,540 | 15,969 | 16,291 | 16,291 | - | |||||||||||||||||||
| Other liabilities (USD, thousands) | 74,121 | 74,121 | 88 | 103 | 3,395 | 154 | 154 | - | |||||||||||||||||||
| Total liabilities (USD, thousands) | 334,895 | 334,895 | 337,902 | 334,718 | 458,013 | 493,722 | 493,722 | - | |||||||||||||||||||
| Preferred stock, $ 0.001 par value per share; 25,000,000 shares authorized and no shares issued and outstanding (USD, thousands) | 0 | 0 | - | - | - | - | - | - | |||||||||||||||||||
| Common stock, $ 0.001 par value per share, and additional paid-in capital (USD, thousands) | 1,484,056 | 1,484,056 | 1,495,091 | 1,508,437 | 1,521,146 | 1,552,714 | 1,552,714 | - | |||||||||||||||||||
| Accumulated deficit (USD, thousands) | (1,117,170) | (1,117,170) | (1,137,757) | (1,151,273) | (1,165,999) | (1,186,672) | (1,186,672) | - | |||||||||||||||||||
| Accumulated other comprehensive income (loss) (USD, thousands) | 33 | 33 | (124) | (162) | (110) | (835) | (835) | - | |||||||||||||||||||
| Total stockholders’ equity (USD, thousands) | 366,919 | 366,919 | 357,210 | 357,002 | 355,037 | 365,207 | 365,207 | - | |||||||||||||||||||
| Total liabilities and stockholders’ equity (USD, thousands) | 701,814 | 701,814 | 695,112 | 691,720 | 813,050 | 858,929 | 858,929 | - | |||||||||||||||||||
| Cash Flow - Metric | Q2 2019 | Q3 2019 | FY 2019 | Q1 2020 | Q2 2020 | Q3 2020 | FY 2020 | Q1 2021 | Q2 2021 | Q3 2021 | FY 2021 | Q1 2022 | Q2 2022 | Q3 2022 | Q4 2022 | FY 2022 | Q1 2023 | Q2 2023 | Q3 2023 | Q4 2023 | FY 2023 | Q1 2024 | Q2 2024 | Q3 2024 | Q4 2024 | FY 2024 | Q1 2025 |
| Net loss | (30,312.00) | (118,147) | (20,587) | (13,516.00) | (14,726.00) | (20,673.00) | (69,502) | (23,742) | |||||||||||||||||||
| Stock-based compensation expense | 13,011.00 | 55,756 | 10,838 | 8,966.00 | 9,512.00 | 10,812.00 | 40,128 | 7,543 | |||||||||||||||||||
| Depreciation and amortization | 10,304.00 | 42,223 | 10,525 | 10,657.00 | 9,983.00 | 10,266.00 | 41,431 | 12,320 | |||||||||||||||||||
| Investment discount and premium accretion | (2,904.00) | (9,720) | (1,965) | (1,183.00) | (751.00) | (858.00) | (4,757) | (914) | |||||||||||||||||||
| Impairment of long-lived assets | 1,400.00 | 4,081 | 2,200 | 0.00 | 0.00 | 0.00 | 2,200 | — | |||||||||||||||||||
| Non-cash operating lease expense | 718.00 | 2,990 | 781 | 653.00 | 547.00 | 704.00 | 2,685 | 735 | |||||||||||||||||||
| Provision for expected credit losses | 195.00 | 1,821 | 2,405 | 1,033.00 | (5.00) | (2,231.00) | 1,202 | 810 | |||||||||||||||||||
| Amortization of debt discount, issuance costs, and deferred financing costs | 379.00 | 1,511 | 379 | 380.00 | 1,319.00 | 1,178.00 | 3,256 | 1,208 | |||||||||||||||||||
| Deferred tax provision (benefit) | 2.00 | 8 | 14 | 2.00 | (533.00) | 594.00 | 77 | 67 | |||||||||||||||||||
| Other (operating activities) | (34.00) | 67 | 4 | 8.00 | 75.00 | 54.00 | 141 | (292) | |||||||||||||||||||
| Change in operating assets and liabilities: Accounts receivable, net | (13,922.00) | (13,663) | 4,011 | (1,964.00) | 4,257.00 | (2,023.00) | 4,281 | (6,067) | |||||||||||||||||||
| Change in operating assets and liabilities: Prepaid expenses and other assets | (221.00) | 164 | 300 | 1,622.00 | (2,539.00) | 567.00 | (50) | 764 | |||||||||||||||||||
| Change in operating assets and liabilities: Accounts payable, accrued liabilities, and other liabilities | 3,021.00 | 4,868 | (5,495) | 3,115.00 | 7,190.00 | 771.00 | 5,581 | (7,196) | |||||||||||||||||||
| Change in operating assets and liabilities: Deferred revenue | 201.00 | (1,487) | 7,801 | (7,300.00) | (5,760.00) | (1,753.00) | (7,012) | 15,988 | |||||||||||||||||||
| Change in operating assets and liabilities: Operating lease liabilities | (879.00) | (3,552) | (945) | (861.00) | (719.00) | (935.00) | (3,460) | (944) | |||||||||||||||||||
| Net cash provided by (used in) operating activities | (19,041.00) | (33,080) | 10,266 | 1,612.00 | 6,208.00 | (3,527.00) | 14,559 | 280 | |||||||||||||||||||
| Cash flows from investing activities: Proceeds from the sale and maturity of short-term investments | 80,700.00 | 336,801 | 137,000 | 21,200.00 | 48,288.00 | 35,579.00 | 242,067 | 143,208 | |||||||||||||||||||
| Cash flows from investing activities: Purchases of short-term investments | (36,388.00) | (290,836) | (50,197) | 0.00 | 0.00 | (118,110.00) | (168,307) | — | |||||||||||||||||||
| Cash flows from investing activities: Capitalization of internal-use software | (2,626.00) | (11,957) | (2,530) | (3,757.00) | (3,571.00) | (4,416.00) | (14,274) | (4,661) | |||||||||||||||||||
| Cash flows from investing activities: Acquisition of businesses, net of cash acquired | - | (11,392) | - | - | (36,230.00) | (25,388.00) | (80,277) | (41,122) | |||||||||||||||||||
| Cash flows from investing activities: Purchases of property and equipment | (255.00) | (1,236) | (208) | (290.00) | (705.00) | (413.00) | (1,616) | (670) | |||||||||||||||||||
| Cash flows from investing activities: Purchases of intangible assets | (132.00) | (1,118) | (84) | (281.00) | (139.00) | (4.00) | (508) | — | |||||||||||||||||||
| Cash flows from investing activities: Proceeds from the sale of property and equipment | 10.00 | 31 | 3 | 4.00 | 3.00 | 3.00 | 13 | 7 | |||||||||||||||||||
| Net cash provided by (used in) investing activities | 29,917.00 | 20,293 | 83,984 | (1,783.00) | 7,646.00 | (112,749.00) | (22,902) | 96,762 | |||||||||||||||||||
| Cash flows from financing activities: Repayment of debt | - | - | - | - | - | - | (959) | (407) | |||||||||||||||||||
| Cash flows from financing activities: Proceeds from employee stock purchase plan | 382.00 | 3,588 | 843 | 588.00 | 630.00 | 350.00 | 2,411 | 695 | |||||||||||||||||||
| Cash flows from financing activities: Proceeds from exercise of stock options | 13.00 | 950 | 20 | 110.00 | 39.00 | 0.00 | 169 | — | |||||||||||||||||||
| Cash flows from financing activities: Repurchase of common stock | 0.00 | (1,808) | - | - | - | - | - | (5,000) | |||||||||||||||||||
| Net cash provided by (used in) financing activities | 395.00 | 2,730 | 863 | 698.00 | 112,495.00 | 37,690.00 | 151,746 | (4,712) | |||||||||||||||||||
| Effect of exchange rate changes on cash and cash equivalents | 34.00 | 21 | (19) | (2.00) | 83.00 | (96.00) | (34) | (7) | |||||||||||||||||||
| Net increase (decrease) in cash and cash equivalents | 11,305.00 | (10,036) | 95,094 | 525.00 | 126,432.00 | (78,682.00) | 143,369 | 92,323 | |||||||||||||||||||
| Cash and cash equivalents at beginning of period | 116,312 | 116,312 | 106,276 | 106,276 | 106,276 | 106,276 | 106,276 | 249,645 | |||||||||||||||||||
| Cash and cash equivalents at end of period | 106,276 | 106,276 | 201,370 | 201,895 | 328,327 | 249,645 | 249,645 | 341,968 | |||||||||||||||||||
| Revenue by Segment - in Millions of USD | Q2 2019 | Q3 2019 | FY 2019 | Q1 2020 | Q2 2020 | Q3 2020 | FY 2020 | Q1 2021 | Q2 2021 | Q3 2021 | FY 2021 | Q1 2022 | Q2 2022 | Q3 2022 | Q4 2022 | FY 2022 | Q1 2023 | Q2 2023 | Q3 2023 | Q4 2023 | FY 2023 | Q1 2024 | Q2 2024 | Q3 2024 | Q4 2024 | FY 2024 | Q1 2025 |
| Technology | 47.08 | 187.6 | 46.97 | 47.635 | 48.7 | 51.55 | 194.852 | 51.5 | |||||||||||||||||||
| - Recurring Technology | 46.68 | 187.2 | 46.97 | - | - | - | 194.852 | - | |||||||||||||||||||
| - One-time Technology | 0.4 | 0.4 | 0.00 | - | - | - | - | - | |||||||||||||||||||
| Professional Services | 28.01 | 108.4 | 27.76 | 28.267 | 27.7 | 28 | 111.732 | 27.9 | |||||||||||||||||||
| Total Revenue | 74.99 | 295.9 | 74.72 | 75.902 | 76.4 | 79.56 | 306.584 | 79.4 | |||||||||||||||||||
| Revenue by Geography - in Millions of USD | Q2 2019 | Q3 2019 | FY 2019 | Q1 2020 | Q2 2020 | Q3 2020 | FY 2020 | Q1 2021 | Q2 2021 | Q3 2021 | FY 2021 | Q1 2022 | Q2 2022 | Q3 2022 | Q4 2022 | FY 2022 | Q1 2023 | Q2 2023 | Q3 2023 | Q4 2023 | FY 2023 | Q1 2024 | Q2 2024 | Q3 2024 | Q4 2024 | FY 2024 | Q1 2025 |
| United States | - | - | 73.2 | - | - | - | 297.8 | - | |||||||||||||||||||
| Other Regions | - | - | 1.5 | - | - | - | 8.8 | - | |||||||||||||||||||
| Total Revenue | - | 295.9 | 74.7 | - | 76.353 | - | 306.6 | - | |||||||||||||||||||
| KPIs - Metric (Unit, Scale) | Q2 2019 | Q3 2019 | FY 2019 | Q1 2020 | Q2 2020 | Q3 2020 | FY 2020 | Q1 2021 | Q2 2021 | Q3 2021 | FY 2021 | Q1 2022 | Q2 2022 | Q3 2022 | Q4 2022 | FY 2022 | Q1 2023 | Q2 2023 | Q3 2023 | Q4 2023 | FY 2023 | Q1 2024 | Q2 2024 | Q3 2024 | Q4 2024 | FY 2024 | Q1 2025 |
| Dollar-based Retention Rate (legacy) (percentage) | - | 100 | - | - | - | - | 100 | - | |||||||||||||||||||
| Dollar-based Retention Rate for Technology and TEMS (percentage) | - | 100 | - | - | - | - | 102 | - | |||||||||||||||||||
| Number of Platform Clients (count) | - | - | - | - | - | - | 130 | - | |||||||||||||||||||
| Net new Platform Clients (count) | - | - | - | - | - | - | 21 | - |