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Udemy, Inc. is a global learning company that operates an online platform to provide flexible and effective skill acquisition and development for individuals and organizations. The company offers a wide range of courses and learning solutions tailored to meet the needs of both consumers and enterprises. Udemy's offerings include on-demand, immersive, and cohort-based learning formats, available in multiple languages and accessible worldwide.
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Enterprise (Udemy Business) - Provides organizations with subscription-based access to a curated catalog of courses designed for employee development, including on-demand learning, immersive training for technology teams, and cohort-based leadership programs. Offers courses in multiple languages and includes strategic customer success support.
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Consumer Marketplace - Features a vast selection of courses across various topics, including technology, business, and personal development, created by a global network of instructors. Offers lifetime access to individual courses and subscription plans for unlimited access to top-rated courses, as well as free courses to attract new learners.
- Given the shift toward a subscription-first model and the observed revenue softness in the Consumer segment, how do you plan to balance transitioning existing transactional customers without sacrificing short-term GMV and overall revenue stability? [Index 5][Index 7]
- With the strategic pivot toward targeting large enterprise customers and longer sales cycles, what specific measures are you implementing to mitigate the risk of revenue disruption during this transition period? [Index 5][Index 9]
- Amid increasing questions about ROI and the demand for consolidation among enterprise customers, how are you accelerating the conversion of extended RFP cycles into concrete, scalable deals? [Index 8][Index 10]
- As you expand and monetize AI-driven capabilities—such as the rapid uptake of your role play feature—what quantitative metrics will you use to assess its contribution to overall revenue and margin improvements versus any potential rollout delays? [Index 2][Index 12]
- In light of the reported 1-point drop in net dollar retention for large enterprise accounts, what concrete actions are being taken to improve retention rates and counteract any pricing or downsell pressures identified in your recent discussions? [Index 7][Index 17]
| Customer | Relationship | Segment | Details |
|---|---|---|---|
Naspers & Affiliates | Investor & Enterprise Customer | Udemy Business | $1.8 million (≈0.23% of $786.6 million total FY 2024 revenue) ; accounts receivable immaterial at 12/31/2024 |
Insight Partners & Affiliates | Board-Affiliated Investor & Enterprise Customer | Udemy Business | $0.6 million (≈0.08% of $786.6 million total FY 2024 revenue) |
Companies Affiliated with Board Members | Board-Affiliated Enterprise Customers | Udemy Business | $0.4 million (≈0.05% of $786.6 million total FY 2024 revenue) |
Recent press releases and 8-K filings for UDMY.
- Ozzie Goldschmied has been appointed as Chief Technology Officer, tasked with accelerating Udemy’s product roadmap and advancing its transformation into an AI-powered platform.
- Founder Eren Bali is transitioning from CTO to a newly created role as Head of Innovation, focusing on breakthrough product vision and AI advancement.
- On May 30, 2025, Udemy, Inc. entered into a credit agreement for a five-year senior secured $200 million revolving loan facility with Citibank, N.A. serving as administrative agent.
- The agreement includes $10 million sublimits for letters of credit and swingline borrowings, with an option to increase the commitments by up to $100 million subject to conditions.
- Executive Overview: Hugo Sarrazin detailed his extensive tech experience and outlined Udemy’s strategic shift towards personalized, AI-enabled learning solutions aimed at enhancing both consumer and enterprise experiences.
- Subscription Strategy & Enterprise Growth: The discussion emphasized a pivot from one-off transactions to a subscription model, highlighting growing enterprise revenue (currently at 9% growth) and tailored segmentation to boost ROI.
- AI Product Enhancements: The call noted significant investments in AI-driven product features, such as role plays, labs, and personalized learning paths, designed to improve engagement and learning outcomes.
- Revenue and EBITDA Growth: Q1 revenue surpassed $200 million with adjusted EBITDA of $21 million, demonstrating strong margin expansion and effective cost control.
- Business Performance Metrics: Udemy Business ARR reached $519 million (up 8% YoY) and subscription revenue now constitutes 68% of total revenue, highlighting a transformative shift in revenue mix.
- Strategic Focus on AI and Reskilling: The company is accelerating its transformation to an AI-powered reskilling platform, launching initiatives like Career Accelerators and enhanced role play features to drive enterprise and consumer engagement.
- Operational Efficiency: Restructuring efforts in late 2024 and implementation of $50 million in annualized cost savings have positioned Udemy for sustained margin improvement during this transition year.