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TaskUs, Inc. is a global provider of outsourced digital services and next-generation customer experience solutions. The company partners with innovative businesses across industries such as e-commerce, FinTech, gaming, social media, and streaming media to help them grow, protect, and represent their brands. TaskUs offers a range of services, including digital customer support, content moderation, and artificial intelligence solutions, delivered through a global, omni-channel model.
- Digital Customer Experience (Digital CX) - Provides customer support through non-voice channels like chat, social media, in-app support, SMS, and in-platform solutions, emphasizing automation and generative AI to enhance efficiency.
- Trust and Safety - Delivers content monitoring and moderation services to ensure compliance, protect brands, and maintain safe online environments.
- Artificial Intelligence (AI) Services - Supports the development and deployment of AI technologies, including automation and generative AI solutions, to improve workflows and operational efficiency.
| Name | Position | External Roles | Short Bio | |
|---|---|---|---|---|
Bryce Maddock ExecutiveBoard | CEO, Chairperson of the Board | None | Co-founder of TaskUs, serving as CEO since 2008. Became Chairperson in March 2023. Holds a Bachelor's degree from New York University. | |
Balaji Sekar Executive | CFO, Principal Accounting Officer | None | CFO since August 2016. Temporarily serving as principal accounting officer since February 2025. Holds an MBA from the University of Chicago and is a Chartered Accountant. | |
Claudia Walsh Executive | General Counsel and Corporate Secretary | Board member at Morae Global Corporation | Joined TaskUs in October 2021. Previously held legal positions at Facebook, Verily Life Sciences, and Google. Holds a Bachelor's degree from Stanford University and a J.D. from the University of California, San Francisco. | |
Jarrod Johnson Executive | Chief Customer Officer | None | Joined TaskUs in October 2016 as SVP of Business Development, became CCO in January 2018. Led expansion into healthcare, banking, and financial services. | |
Jaspar Weir Executive | President | None | Co-founder of TaskUs, serving as President since 2008. Known for executive leadership and global operations expertise. | |
Stephan Daoust Executive | Chief Operating Officer | None | COO since January 2021. Previously held senior roles at Concentrix and Convergys. | |
Amit Dixit Board | Director | Board member at Mphasis Limited, Sona BLW Precision Forgings Limited, EPL Limited | Board member since October 2018. Senior Managing Director and Head of Asia Private Equity at Blackstone. | |
Jacqueline D. Reses Board | Director | Chair and CEO of Lead Bank; Board member at Affirm Holdings, Inc., Endeavor Group Holdings, Inc., Nu Holdings Ltd | Board member since July 2019. Extensive public company board experience and executive management expertise. | |
Jill A. Greenthal Board | Lead Independent Director | Board member at Cars.com; Trustee of Dana-Farber Cancer Institute; Advisor to the Museum of Fine Arts in Boston; Honorary Trustee of the James Beard Foundation | Joined the board in April 2022, became Lead Independent Director in March 2023. Has over 30 years of financial and investment banking experience. Holds a Bachelor's degree from Simmons University and an MBA from Harvard Business School. | |
Kelly Tuminelli Board | Director, Chair of the Audit Committee | Executive Vice President and CFO at TriNet | Board member since September 2021. CPA and CGMA with over 30 years of financial services experience. | |
Michelle Gonzalez Board | Director | Board member at Databook; Board observer at CognitiveScale and Incorta | Joined the board in April 2022. Corporate Vice President and Global Head of M12 at Microsoft. Holds a Bachelor's degree from the University of Oklahoma and a J.D. from Yale Law School. | |
Mukesh Mehta Board | Director | Senior Managing Director at Blackstone; Board member at VFS Global, Aadhar Housing Finance Limited, Piramal Glass Ltd, International Gemological Institute (IGI), rSystems | Board member since October 2018. Known for executive leadership and understanding of capital markets. | |
Susir Kumar Board | Director | Chair of VFS Global; Board member of Sportz Village | Board member since July 2019. |
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Given that your largest customer accounted for 25% of total revenues in Q4, up from 19% in the prior year, how are you addressing the increasing customer concentration risk and what strategies are in place to diversify your revenue base?
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Despite forecasting revenue growth for 2025, you expect adjusted EBITDA margins to remain roughly flat due to increased investments and cost pressures; can you elaborate on the specific factors preventing margin expansion and how you plan to improve profitability over the year?
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The security incidents in Q4 impacted your operations and margins, leading to suspended activities and increased costs; what measures have you implemented to prevent future incidents, and how might ongoing investments in security affect your operational efficiency and client trust?
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Employee growth outpaced revenue growth in 2024, resulting in a decrease in revenue yield per employee; when do you expect your AI investments to translate into higher productivity and revenue per employee, and what steps are you taking to optimize workforce efficiency?
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With significant investments in AI services and the Agentic AI consulting practice, how do you differentiate your offerings in a competitive market where clients might develop in-house solutions or choose larger competitors, and what gives you confidence in capturing market share in AI services?
Notable M&A activity and strategic investments in the past 3 years.
| Company | Year | Details |
|---|---|---|
Parsec d.o.o. and Q Experience d.o.o. (heloo) | 2022 | Deal Value and Structure: TaskUs acquired heloo for approximately $24 million in cash (funded via its Revolving Credit Facility), 200,103 shares of its Class A common stock, plus up to $24 million in contingent consideration; the deal also resulted in recognized goodwill of about $21.6 million and $11.2 million in other intangibles. <br><br>Strategic Rationale and Business Fit: The acquisition bolsters TaskUs’ European language capabilities and expands its digital customer experience footprint in key markets like e-commerce and gaming. The deal aligns strategically through strong revenue growth, cultural fit, and leadership continuity with heloo’s co-founders remaining active post-acquisition. |