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8x8, Inc. (NASDAQ: EGHT) is a leading provider of Software-as-a-Service (SaaS) solutions that integrate communication and collaboration tools for businesses. The company offers a unified platform that combines voice, video, messaging, and contact center services to enhance employee productivity and customer engagement. Its products are designed to meet the needs of small businesses, mid-market enterprises, and public sector organizations globally, with a focus on scalability, security, and data-driven insights.
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Service Revenue - Provides subscription-based communication solutions, including voice, video, messaging, and contact center services, tailored to meet the needs of businesses of all sizes. These services are offered through tiered functionality levels (e.g., X1 through X8) and include both committed and uncommitted platform usage.
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Other Revenue - Includes professional services and product sales, such as hardware and implementation support, to complement the company's communication solutions.
| Name | Position | External Roles | Short Bio | Start Date |
|---|---|---|---|---|
Hunter Middleton Executive | Chief Product Officer | None | Hunter Middleton joined 8x8 in March 2018 and became Chief Product Officer in August 2021. He has led product management and design initiatives. | August 2021 |
Kevin Kraus Executive | Chief Financial Officer | None | Kevin Kraus became CFO in June 2023, having joined 8x8 in October 2019 as SVP of Finance. He played a key role in driving operational efficiency and profitable growth. | June 2023 |
Laurence Denny Executive | Chief Legal Officer | None | Laurence Denny is the Chief Legal Officer, confirmed in recent filings. Specific start date and achievements are not detailed in the documents. | N/A |
Samuel Wilson Executive | Chief Executive Officer | None | Samuel Wilson has been the CEO since May 26, 2023, after serving as Interim CEO. He joined 8x8 in September 2017 and has held various leadership roles, including CFO and Chief Customer Officer. | May 26, 2023 |
Suzy Seandel Executive | Chief Accounting Officer | None | Suzy Seandel has been the CAO since May 2022, bringing extensive accounting expertise from previous roles at Barracuda Networks and Cavium. | May 2022 |
Alison Gleeson Board | Director | Board Member at Elasticsearch B.V. and ZoomInfo Technologies, Inc. | Alison Gleeson joined the Board in August 2021, bringing expertise from her role as SVP at Cisco Systems. | August 5, 2021 |
Andrew Burton Board | Director | President and COO at Rapid7, Inc. | Andrew Burton joined the Board in June 2024. He is also President and COO at Rapid7, overseeing global operations. | June 17, 2024 |
Elizabeth Theophille Board | Director | CEO of EHT Consulting GmbH; Board Member at SoftwareOne | Elizabeth Theophille has been a director since 2019, with a focus on IT transformation and digital strategy. | 2019 |
Jaswinder Pal Singh Board | Chairman of the Board | Professor at Princeton University; Chairman and Co-Founder of Gwynnie Bee, Inc. | Jaswinder Pal Singh has been a director since 2013 and Chairman since December 2020. He is a professor at Princeton and co-founder of Gwynnie Bee. | December 2020 |
Monique Bonner Board | Director | Board Member at Agero, Inc. and Leaf Home; Founder of Addison West | Monique Bonner has been a director since 2018, with extensive marketing leadership experience, including as CMO at Akamai. | 2018 |
Todd Ford Board | Director | Board Member at HashiCorp, Inc. and Arctic Wolf Networks, Inc. | Todd Ford has been a director since 2019, with a background in financial leadership and SaaS business scaling. | 2019 |
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You mentioned retaining approximately 60% of revenue when migrating Fuze customers to the 8x8 platform; can you explain why the retention rate isn't higher and what specific actions you're taking to improve customer retention during this transition?
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Given your plans for strategic investments in fiscal 2026 that will lower non-GAAP operating margins, can you provide more details on the expected return on these investments and how they will specifically strengthen your market position and accelerate long-term revenue growth?
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With ongoing headwinds in the UCaaS market and fluid market dynamics, how do you plan to drive growth and differentiate your offerings in such a competitive environment?
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Considering the significant foreign exchange headwinds impacting your revenue guidance, what strategies are you implementing to mitigate currency risks and manage these fluctuations moving forward?
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Despite your progress in debt reduction and strong cash flow generation, can you share your target debt level and elaborate on how you balance further debt repayments with the need to invest in growth initiatives?
Competitors mentioned in the company's latest 10K filing.
| Company | Description |
|---|---|
Competes in the cloud communications industry, offering overlapping services such as voice, video meetings, chat, team messaging, contact center, and enterprise-class application program interface solutions. | |
Genesys Telecommunications Laboratories, Inc. | Provides cloud service solutions that overlap with offerings in voice, video meetings, chat, team messaging, contact center, and enterprise-class application program interface solutions. |
Operates in the cloud communications space, competing in areas such as video meetings, voice, and team collaboration. | |
Vonage Holdings Corp. | Acquired by Ericsson, competes in cloud communications with services overlapping in voice, video meetings, and contact center solutions. |
Competes in the contact center as-a-service market, overlapping with offerings in cloud-based communication solutions. | |
NICE inContact, Inc. | Provides cloud-based contact center solutions, competing in overlapping markets with voice and customer engagement services. |
Talkdesk, Inc. | Operates in the cloud contact center market, competing with similar solutions for customer engagement and communication. |
Competes in the communications platform as-a-service market, offering APIs for voice, messaging, and video integration. | |
Avaya, Inc. | A legacy on-premises communications equipment provider that competes with cloud-based communication solutions. |
A legacy provider of on-premises communications equipment, competing in areas such as voice and video communication. | |
Mitel Networks Corp. | Competes as a legacy provider of on-premises communications equipment, overlapping with cloud-based communication services. |
Competes in the cloud communications industry with offerings like Google Voice and Google Meet, targeting voice and video meeting solutions. | |
Operates in the cloud communications space, potentially expanding its offerings to compete with unified communication solutions. | |
Invests significantly in its Microsoft Teams product, competing in unified communication and collaboration solutions. |
Notable M&A activity and strategic investments in the past 3 years.
| Company | Year | Details |
|---|---|---|
Fuze, Inc. | 2022 | The acquisition by 8x8, Inc. was valued at $213.8 million (comprising $132.9 million in cash and $80.9 million in common stock), strategically aimed at expanding its enterprise customer base and accelerating innovation on the XCaaS platform while acquiring key capabilities—including customer relationships and developed technology—and assuming $75.5 million in liabilities; integration into 8x8’s operations began in Q4 FY 2022. |