NICE (NICE) Company Report

Scott Russell joined NICE as CEO in early 2025, focusing on driving the company's transformation by capitalizing on the migration from on-premise to cloud and the opportunity in agentic AI.
The company plans to invest approximately $160 million incrementally in 2026 across CX/AI and cloud delivery, go-to-market strategies, and product roadmap, with most of these investments unrelated to the Cognigy acquisition.
NICE reported 12% routine cloud growth for its core business throughout the year and a 15% year-over-year growth in its cloud backlog (or 13% excluding Cognigy), with AI and Salesforce capabilities growing 43% year-over-year in Q3.
The capital allocation strategy prioritizes continued investment (including potential tuck-in M&A after Cognigy integration), a $500 million share buyback program (with an 18% increase year-to-date through Q3), and maintaining a debt-free balance sheet.
NICE differentiates itself through its powerful, integrated CXone platform and its ability to offer sovereign cloud environments for large enterprises and governmental agencies, which is a significant competitive advantage.

2 days ago

Transcript

NICE Discusses Strategic Priorities, Growth, and Capital Allocation at UBS Tech Conference

NICE

CEO Change

Revenue Acceleration/Inflection

New Projects/Investments

NICE's new CEO, Scott Russell, who joined in early 2025, is focused on cloud transformation and accelerating growth by leveraging AI capabilities and the recent acquisition of Cognigy.
The company reported 12% cloud growth in its core business and a 15% year-over-year growth in its cloud backlog (13% excluding Cognigy). AI and Salesforce capabilities on the CXone platform saw 43% year-over-year growth in Q3.
NICE plans to make approximately $160 million in incremental investments during 2026 to drive long-term top-line growth, primarily in CX/AI/cloud delivery, go-to-market, and product roadmap.
Financially, NICE maintains a debt-free balance sheet and generated almost $700 million in cash flow over the last 12 months, supporting a $500 million share buyback program which saw an 18% increase year-to-date through Q3.

2 days ago

Transcript

NICE outlines 2025 strategic priorities and 2026 investment plans under new CEO

NICE

CEO Change

New Projects/Investments

M&A

NICE's new CEO, Scott Russell, who joined at the start of 2025, is focused on driving transformation through cloud migration and leveraging AI capabilities, a strategy further amplified by the recent Cognigy acquisition.
The company has seen 12% routine cloud growth in its core business throughout this year, with a 15% year-over-year growth in its cloud backlog (inclusive of Cognigy) and 13% growth excluding Cognigy. AI is a significant growth driver, showing 43% year-over-year growth in Q3 from its CXone platform.
NICE plans $160 million in incremental investments during 2026 across CX/AI and cloud delivery, go-to-market, and product roadmap to accelerate long-term top-line growth, with most of these investments being unrelated to the Cognigy acquisition.
The capital allocation strategy prioritizes continued investment, an ongoing $500 million share buyback program (with an 18% increase in buybacks year-to-date through Q3), and maintaining a debt-free balance sheet as of Q3.

2 days ago

Transcript

NICE Outlines Growth Strategy and Financial Outlook at Investor Day

NICE

Guidance Update

New Projects/Investments

Revenue Acceleration/Inflection

NICE announced the appointment of Arun Chandra as its new COO, effective December 1st, who previously held executive roles at Walt Disney Corporation, Meta, and HPE.
The company projects accelerated total revenue growth from high single digits in 2025 to 12-14% by 2028, driven by strategic investments and the CX AI platform.
NICE plans to make incremental investments of $160 million in 2026 across cloud and AI delivery, R&D (including Cognigy), and go-to-market expansion to fuel this growth.
These investments are expected to temporarily impact operating margin, which is projected to be 25-26% in 2026 (down from an estimated 31% in 2025), with a return to margin expansion in 2027 and rising margins in 2028.
NICE expects to achieve $1 billion in AI revenue by 2028, representing approximately 30% of its cloud revenue.

Nov 17, 2025, 2:00 PM

Transcript

NICE Highlights Strong Financial Performance and Market Leadership in Q3 2025 Investor Presentation

NICE

Earnings

New Projects/Investments

NICE reported $2.9 billion in total revenue, $2.2 billion in cloud revenue, $2.6 billion in recurring revenue, and $786 million in cash from operations for the last 12 months ended September 30, 2025.
The company positions itself as a cloud leader powering AI across its three specialized markets: Customer Experience, Financial Crime & Compliance, and Public Safety & Justice.
NICE's CXone is recognized as a Leader in the Forrester Wave for Contact-Center-As-A-Service Platforms (Q2 2025) and the Gartner Magic Quadrant for Contact Center as a Service (September 2025).
Its Actimize portfolio is recognized as a Leader in The Forrester Wave for Enterprise Fraud Management Solutions (Q2 2024) and a Technology Leader in The SPARK Matrix for Anti-Money-Laundering (AML) Solution (Q1 2024).
Evidencentral is highlighted as the world's #1 Public Safety & Justice AI Cloud Platform, with NICE recognized as a leader in this sector by IDC (2023) and American Security Today (2023).

Nov 17, 2025, 2:00 PM

Presentation

NICE Outlines Growth Strategy and Financial Outlook, Announces New COO

NICE

Guidance Update

New Projects/Investments

M&A

NICE announced Arun Chandra will join as the new COO on December 1st. The company also highlighted the strategic acquisition of Cognigy for nearly $1 billion in Q3, positioning it as a key driver for its AI strategy.
NICE demonstrated strong financial performance, with total revenue exceeding $2.7 billion in 2024 (a 13% CAGR since 2020) and operating income growing at a 16% CAGR over the same period, achieving over 31% operating margin. The company generated over $700 million in free cash flow in 2024 and ended Q3 with no debt.
The company projects total revenue growth to accelerate from 7-8% in 2025 to 7-9% in 2026, reaching 12-14% by 2028. Cloud revenue growth is expected to increase from 12-13% in 2025 to 17-19% by 2028, with AI revenue targeted to reach $1 billion by 2028.
NICE plans incremental strategic investments of $160 million in 2026, primarily in cloud/AI delivery, R&D, and go-to-market. These investments are expected to temporarily reduce the operating margin from 31% in 2025 to 25-26% in 2026, with recovery and expansion anticipated in 2027 and 2028.
NICE intends to return at least 50% or greater of its annual free cash flow to shareholders through buybacks, supported by a $500 million share buyback program.

Nov 17, 2025, 2:00 PM

Transcript

NICE Outlines Midterm Growth Strategy and Financial Outlook

NICE

Guidance Update

New Projects/Investments

Revenue Acceleration/Inflection

NICE announced Arun Chandra will join as the new Chief Operating Officer on December 1st.
The company projects total revenue growth to accelerate from high single digits in 2025 to 7-9% in 2026 and 12-14% by 2028. Cloud revenue growth is expected to increase from 12-13% in 2025 to 17-19% by 2028, with AI revenue projected to reach $1 billion in 2028.
NICE plans incremental investments in 2026, including $95 million in R&D and $65 million in go-to-market initiatives, primarily to fuel Cognigy integration, AI roadmap, and international expansion. These investments are expected to temporarily impact the 2026 operating margin to 25-26% (from 31% in 2025), with recovery anticipated in 2027.
The company maintains a strong financial foundation and plans to return at least 50% of annual free cash flow to shareholders through buybacks, supported by a $500 million share buyback program.

Nov 17, 2025, 2:00 PM

Transcript

NICE Reports Strong Q3 2025 Results and Raises Full-Year Guidance

NICE

Earnings

Guidance Update

M&A

NICE reported strong Q3 2025 financial results, with total revenue reaching $732 million, a 6% year-over-year increase, and cloud revenue growing 13% year-over-year to $563 million. Earnings per share increased 10% to $3.18, and cash flow from operations rose 20% to $191 million.
The recent acquisition of Cognigy, which closed in early September, contributed approximately 50 basis points to Q3 cloud revenue growth and is projected to add about 150 basis points to Q4 cloud revenue growth. While its impact on Q3 gross margin was immaterial, it is expected to cause a slight contraction in operating margin going forward.
The company increased its full-year 2025 total revenue guidance to a range of $2,932 million to $2,946 million, representing a 7% year-over-year increase at the midpoint. Non-GAAP fully diluted EPS guidance was also raised to $12.18 to $12.32, an increase of 10% at the midpoint.
NICE's cloud backlog demonstrated significant growth, increasing 15% year-over-year (or 13% excluding Cognigy), signaling continued momentum for future cloud revenue acceleration. This growth is driven by strong demand for AI offerings, with Autopilot and Copilot deals more than tripling in Q3, and ongoing international expansion.

Nov 13, 2025, 1:30 PM

Transcript

NICE Reports Strong Q3 2025 Results and Updates Full-Year Guidance

NICE

Earnings

Guidance Update

M&A

NICE reported Q3 2025 total revenue of $732 million, a 6% year-over-year increase, and cloud revenue of $563 million, up 13% year-over-year, primarily driven by AI and self-service offerings.
The acquisition of Cognigy closed in early September, earlier than anticipated, and its performance is included in Q3 results, with an expected contribution of approximately 150 basis points to cloud revenue growth in Q4.
Earnings per share for Q3 2025 were $3.18, marking a 10% increase compared to the previous year, with operating income reaching $231 million.
The company updated its full-year 2025 guidance, projecting total revenue between $2,932 million and $2,946 million and non-GAAP fully diluted EPS between $12.18 and $12.32.
NICE ended Q3 2025 debt-free with $456 million in cash and short-term investments, following the repayment of $460 million in outstanding debt and the repurchase of $41 million in shares.

Nov 13, 2025, 1:30 PM

Transcript

NICE Reports Q3 2025 Results and Provides FY 2025 Outlook

NICE

Earnings

Guidance Update

M&A

NICE reported Q3 2025 total revenue of $732 million, a 6% year-over-year increase, with Cloud Revenue growing 13% year-over-year to $563 million.
For Q3 2025, Non-GAAP EPS was $3.18, up 10% year-over-year, and Non-GAAP Operating Income increased 5% year-over-year to $231 million, resulting in a 31.5% Non-GAAP Operating Margin.
The company's net cash position was $456 million as of September 30, 2025, reflecting the $827 million Cognigy acquisition and $460 million debt repayment during the quarter.
For Fiscal Year 2025, NICE provided Non-GAAP guidance for revenue between $2,932 million and $2,946 million (7% year-over-year growth at midpoint) and EPS between $12.18 and $12.32 (10% year-over-year growth at midpoint).

Nov 13, 2025, 1:30 PM

Presentation

Earnings Transcripts

Quarterly earnings call transcripts for NICE.

Ask Fintool AI Agent

Get instant answers from SEC filings, earnings calls & more

What are NICE's strategic priorities?How is NICE positioned vs competitors?How did NICE do last quarter?

Let Fintool AI Agent track NICE's earnings for you

Get instant analysis when filings drop