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    Nice Ltd (NICE)

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    NICE is a global enterprise software company that provides AI-powered cloud platforms to enhance customer engagement and ensure financial crime and compliance. The company specializes in automating customer service, augmenting workforce capabilities, and delivering real-time risk prevention solutions. NICE's offerings cater to organizations of all sizes, focusing on creating intelligent, seamless, and secure digital interactions.

    1. Customer Engagement - Offers AI-powered solutions, including the CXone Mpower platform, to automate customer service, augment employee activities, and orchestrate workflows across multiple channels. Enhances customer and workforce experiences with personalized, knowledge-based interactions.

      • Public Safety and Justice - Digitally transforms the evidence management process for police, prosecutors, and courts, providing a streamlined view of digital evidence.
    2. Financial Crime and Compliance - Provides AI-driven solutions to identify risks, prevent money laundering and fraud, and ensure real-time compliance in financial markets. Leverages advanced technologies like machine learning and natural language processing to adapt to emerging threats.

    NamePositionExternal RolesShort Bio

    Awan Roy

    Executive

    Vice President, Head of NICE India GTC

    Awan Roy is Vice President, Head of NICE India GTC since March 2021, bringing extensive experience from his previous leadership roles at Varian Medical Systems and Siemens Healthineers.

    Barry Cooper

    Executive

    President, CX

    Barry Cooper has been with NICE since March 2011 and is currently serving as President, CX since October 2022. Previously, he held key leadership roles, including President, WCX and COO at NICE.

    Beth Gaspich

    Executive

    Chief Financial Officer (CFO)

    Beth Gaspich has served as the Chief Financial Officer (CFO) at NICE since October 2016, previously serving as CFO of NICE Actimize since September 2011.

    Craig Costigan

    Executive

    CEO, NICE Actimize

    Craig Costigan is the CEO of NICE Actimize since November 2018. Previously, he served in senior roles at FIS and SunGard, showcasing extensive expertise in financial technology and compliance.

    Dan Belanger

    Executive

    President, NICE Americas

    Dan Belanger has been serving as President, NICE Americas since July 1, 2024. He previously held senior roles at Amazon Web Services as Sales Director and General Manager, and at Hewlett Packard Enterprise as Senior Vice President and Managing Director for North America.

    Darren Rushworth

    Executive

    President, CE International

    Darren Rushworth has been with NICE since 2017 and currently serves as President, CE International since April 2022, after serving as President of NICE APAC. He has over 30 years of IT industry experience, including senior roles at SAP Asia Pacific and Oracle.

    Gil Vassoly

    Executive

    Vice President, Corporate Finance

    Gil Vassoly has been serving as Vice President, Corporate Finance at NICE since August 2022, and he brings extensive experience from previous leadership positions at KLA Ltd., StoreONE, and Gibbs International Inc.

    Scott Russell

    Executive

    Chief Executive Officer

    Scott Russell is the Chief Executive Officer of NICE since January 1, 2025. He brings over 25 years of experience from leadership roles at SAP, IBM, and PwC.

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    Shiri Neder

    Executive

    Executive Vice President, Human Resources

    Shiri Neder has served as Executive Vice President, Human Resources at NICE since February 2018 and has previously held leadership roles at Nova Measuring Instruments, Amdocs, and Microsoft.

    Dan Falk

    Board

    Outside Director

    Board Member and Chair of the Audit Committee at Innoviz Technologies Ltd ; Board Member and Chair of the Audit Committee at Evogene Ltd

    Dan Falk has served as an outside director at NICE since 2001 and is actively involved in multiple board committees including Audit, Compensation, Internal Audit, Mergers and Acquisitions, and Nominations. He is recognized as an accounting and financial expert under Israeli Law and meets NASDAQ financial expertise criteria.

    David Kostman

    Board

    Chairman of the Board of Directors

    Co-CEO and Board Member at Outbrain, Inc.; Board Member at Unity Inc.; Board Member at Tivit S.A.

    David Kostman has served as a director at NICE since 2001 (with a hiatus between June 2007 and July 2008) and has been the Chairman of the Board of Directors since February 2013.

    Joe Cowan

    Board

    Director

    Director at Auburn University Foundation; Director at StartProto; Director at MachineMetrics

    Joe Cowan has served as a Director at NICE since August 2013 and is an active member of the Audit Committee and the Mergers and Acquisitions Committee. He brings extensive leadership experience from previous executive roles at other companies.

    Leo Apotheker

    Board

    Director

    Chairman of the Board at Syncron AB; Chairman of the Board at Harvest; Chairman of the Board at Eudonet; Chairman of the Board at MercuryGate; Board Member at Schneider SE

    Leo Apotheker has served as a director at NICE since August 2013. He is a member of the Compensation Committee and the Mergers and Acquisitions Committee, bringing extensive leadership experience from roles such as CEO at Hewlett Packard and SAP.

    Rimon Ben-Shaoul

    Board

    Director

    Chairman of Grand AutoMotive LLP

    Rimon Ben-Shaoul has served as a Director at NICE since September 2001 and participates on the Audit and Mergers and Acquisitions committees at NICE.

    Yehoshua Ehrlich

    Board

    Director

    Chairman of 'Committed to Give'; Board Member of the American Joint Distribution Committee; Board Member of AfterDox

    Yehoshua Ehrlich has served as a Director at NICE since September 2012. He is a member of the Compensation and Mergers and Acquisitions Committees and brings extensive experience from leadership roles in venture capital and corporate business development, including his previous role as Senior Vice President at Amdocs.

    Yocheved Dvir

    Board

    Outside Director

    Board member of Harel Insurance; Strategic Advisor

    Yocheved Dvir has served as an outside director at NICE since January 2008. She has extensive experience as a strategic advisor since 2000 and held senior financial roles at Migdal Group between 1981 and 2000, demonstrating strong financial and governance expertise.

    Zehava Simon

    Board

    Outside Director

    Audiocodes Ltd.; Nova Measurements

    Zehava Simon has been an outside director at NICE since July 2015 and serves as Chair of the Audit Committee as well as a member of the Internal Audit and Compensation Committees. She brings diverse experience from previous leadership roles at Intel Israel and BMC Software Inc..

    1. Given the recent comments on consumption-based pricing, how will evolving pricing dynamics—especially as completion rates increase—affect revenue predictability and margins over time?
    2. With the ongoing shift from on-premise solutions to the CXone cloud, what specific challenges are you facing in converting legacy customers, and how do you plan to overcome the revenue multiplication gap during these transitions?
    3. As AI and digital solutions play an increasingly pivotal role in your offerings, how do you mitigate risks associated with initial rollout delays and potential inaccuracies in Enlighten’s generative AI models given enterprise demands for precision and security?
    4. The shift in your product mix has led to lower product gross margins; can you detail the steps being taken to ensure that overall margin expansion remains sustainable despite this decline?
    5. Amid intensifying competition in the CCaaS space, particularly from both legacy incumbents and emerging players, how do you plan to maintain your competitive edge in pricing and scalability while capturing large enterprise deals?

    Notable M&A activity and strategic investments in the past 3 years.

    CompanyYearDetails

    LiveVox

    2023

    NICE announced the acquisition of LiveVox on October 4, 2023, with LiveVox stockholders set to receive $3.74 in cash per share. The deal is designed to integrate NICE's CXone platform with LiveVox’s AI-driven proactive outreach capabilities—a move expected to generate approximately $142 million in revenue in 2024 and improve operational margins. The merger, approved by both boards and a majority of LiveVox stockholders, is planned to close in the first half of 2024, subject to regulatory and customary conditions.

    Recent press releases and 8-K filings for NICE.

    NICE Q4 & FY 2024 Earnings and Cloud Revenue Growth
    NICE
    Earnings
    Revenue Acceleration/Inflection
    Share Buyback
    • FY 2024 performance: Total revenue reached approximately $2.73B (15% YoY growth ) with Non-GAAP Operating Income of $850M and operating cash flow surging 48% to $833M .
    • FY 2024 Cloud segment: Cloud revenue grew by 25% YoY to approximately $1.98B .
    • Q4 2024 results: Total revenue was $722M, including Cloud revenue of $534M (up 24% YoY) and a Non-GAAP EPS of $3.02 .
    • Operational strength in Q4: Cash from operations totaled $250M and the company repurchased $95M in shares .
    Feb 20, 2025, 12:00 AM