Freshworks (FRSH) Company Report

Freshworks Inc. announced that its Board of Directors authorized a stock repurchase program for up to $400 million of the company’s outstanding Class A common stock.
The Board approved this program on February 25, 2026.
The company's CEO, Dennis Woodside, stated that this program reflects confidence in the company's long-term strategy and capital allocation.
In 2025, Freshworks achieved GAAP profitability, generated over $223 million in free cash flow, and $0.76 per weighted average diluted share, with both free cash flow and EPS nearly tripling from 2023.

1 day ago

8-K

Freshworks Reports Q4 and Full Year 2025 Results, Achieves Profitability and Provides Strong 2026 Guidance

FRSH

Earnings

Guidance Update

Revenue Acceleration/Inflection

Freshworks achieved full-year profitability and generated record free cash flow in 2025, with Q4 2025 revenue reaching $222.7 million and a 19% Non-GAAP operating margin.
The company ended 2025 with $907 million in annual recurring revenue (ARR), an 18% year-over-year increase, driven by the Employee Experience (EX) business which crossed $510 million in ARR.
Freshworks provided strong guidance for 2026, projecting full-year revenue between $952 million and $960 million and approximately $250 million in free cash flow.
Strategic growth is fueled by the expanding EX business, the acquisition of FireHydrant in early 2026 to enhance IT operations management, and the monetization of Freddy AI, which ended 2025 with over $25 million in ARR and is on track to reach $100 million in ARR by 2028.

Feb 10, 2026, 10:00 PM

Transcript

Freshworks Reports Strong Q4 and Full-Year 2025 Results, Provides 2026 Guidance

FRSH

Earnings

Guidance Update

M&A

Freshworks achieved full-year profitability for the first time in 2025 and generated record free cash flow, with Q4 2025 revenue reaching $222.7 million and a non-GAAP operating margin of 19%.
The company ended 2025 with $907 million in annual recurring revenue (ARR), an 18% year-over-year growth, driven by strong performance in its Employee Experience (EX) business, which crossed $500 million in ARR.
Freshworks is expanding its market presence, with customers contributing over $100,000 in ARR increasing by 28% year-over-year to over 1,500 customers.
For 2026, Freshworks projects revenue between $952 million and $960 million, and anticipates generating approximately $250 million in Free Cash Flow with a 26% margin.
The company acquired FireHydrant in early January 2026 to enhance its IT operations management (ITOM) capabilities and expects to achieve sustainable GAAP profitability by Q4 2026.

Feb 10, 2026, 10:00 PM

Transcript

Freshworks Announces Q4 2025 Results and 2026 Outlook

FRSH

Earnings

Guidance Update

Freshworks reported Q4 2025 revenue of $222.7 million, reflecting a 14% year-over-year growth.
The company achieved Non-GAAP income from operations of $41.6 million and free cash flow of $56.2 million in Q4 2025.
Total customers reached 74.5 thousand in Q4 2025, with customers generating over $50K ARR growing by 23% year-over-year to 3,760.
Freshworks provided Q1 2026 revenue guidance between $222.0 million and $225.0 million, and full-year 2026 revenue guidance between $952.0 million and $960.0 million.

Feb 10, 2026, 10:00 PM

Presentation

Freshworks Reports Strong Fourth Quarter and Full Year 2025 Results

FRSH

Earnings

Guidance Update

Revenue Acceleration/Inflection

Freshworks reported total revenue of $222.7 million for the fourth quarter of 2025, representing a 14% growth year-over-year, and $838.8 million for the full year 2025, representing a 16% growth year-over-year.
The company achieved non-GAAP income from operations of $41.6 million with an 18.7% operating margin in Q4 2025, and $178.0 million with a 21.2% operating margin for the full year 2025.
Freshworks provided guidance for the first quarter of 2026, expecting revenue between $222.0 million and $225.0 million, and for the full year 2026, revenue between $952.0 million and $960.0 million.
The number of customers contributing more than $5,000 in annual recurring revenue (ARR) increased by 10% year-over-year to 24,762, and the net dollar retention rate was 108%.
The EX business segment surpassed half a billion dollars in annual recurring revenue.

Feb 10, 2026, 9:15 PM

8-K

Freshworks Reports Strong Q4 and Full Year 2025 Results, Provides 2026 Guidance

FRSH

Earnings

Guidance Update

Revenue Acceleration/Inflection

Freshworks reported Q4 2025 revenue of $222.7 million, a 14% year-over-year increase, and full-year 2025 revenue of $838.8 million, up 16% from 2024.
For Q4 2025, non-GAAP income from operations was $41.6 million with an 18.7% margin, and non-GAAP diluted net income per share was $0.14. For the full year 2025, non-GAAP income from operations was $178.0 million with a 21.2% margin, and non-GAAP diluted net income per share was $0.66.
The company ended 2025 with $843.7 million in cash, cash equivalents, restricted cash, and marketable securities. The number of customers contributing more than $5,000 in ARR increased by 10% year-over-year to 24,762, and the net dollar retention rate was 108%.
Freshworks provided Q1 2026 revenue guidance of $222.0 - $225.0 million and non-GAAP net income per share guidance of $0.10 - $0.12. For the full year 2026, revenue is expected to be between $952.0 - $960.0 million, with non-GAAP net income per share projected at $0.55 - $0.57.

Feb 10, 2026, 9:10 PM

Press Release

Freshworks Launches New AI Capabilities for Customer Service

FRSH

Product Launch

New Projects/Investments

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities within Freshdesk at its Refresh event on November 13, 2025, designed to help customer experience (CX) teams reduce response times, enhance resolution rates, and gain clearer insights into issues.
The CX platform update includes the Freshdesk Command Center for multi-channel conversations and AI, Vertical AI Agents with prebuilt workflows for industries like eCommerce and fintech, and Freddy AI Insights for real-time visibility into support operations.
These innovations aim to maximize human-agent capacity, proactively prevent customer issues, and accelerate resolution, addressing common software-induced challenges for customer service agents such as uncustomizable workflows (42%) and too many tools to toggle between (36%).
Customers with early access to Freshworks' agentic workflows reported an average deflection rate of 65%, with some achieving up to 80% of service issues resolved by AI Agents.

Nov 13, 2025, 1:00 PM

Press Release

Freshworks Reports Q3 2025 Results and Provides Q4 2025 Outlook

FRSH

Earnings

Guidance Update

Freshworks reported Q3 2025 revenue of $215.1 million, representing a 15% year-over-year growth.
The company achieved Non-GAAP income from operations of $45.2 million and free cash flow of $57.2 million for Q3 2025.
Freshworks' customer base grew to 74.9 thousand total customers, with 3,612 customers contributing over $50K in Annual Recurring Revenue (ARR), and a net dollar retention rate of 105%.
For Q4 2025, Freshworks anticipates revenue between $217.0 million and $220.0 million and Non-GAAP income from operations between $30.6 million and $32.6 million.

Nov 5, 2025, 10:00 PM

Presentation

Freshworks Reports Strong Q3 2025 Results and Strategic Investments

FRSH

Earnings

Product Launch

Guidance Update

Freshworks reported Q3 2025 revenue of $215.1 million, marking a 15% year-over-year increase on both an as-reported and constant currency basis, exceeding previous estimates. The company achieved a non-GAAP operating margin of 21% and a free cash flow margin of 27%.
The Employee Experience (EX) business accelerated, growing 24% year-over-year to over $480 million in Annual Recurring Revenue (ARR), while the Customer Experience (CX) business grew 8% year-over-year to over $390 million in ARR. Freddy Copilot ARR demonstrated significant growth at 160% year-over-year.
Freshworks announced the expansion of Enterprise Service Management (ESM) access by making FreshService for Business Teams available as an independent product for non-IT functions, a solution that has already doubled its ARR in the past year and exceeded $35 million in Q3.
For Q4 2025, Freshworks anticipates a one-time increase in spending to expand its pipeline and drive customer acquisition, with an initial estimate for calculated billings growth of 17.5% year-over-year on an as-reported basis. The company reaffirmed its long-term model, expecting full-year 2026 revenue growth of 13%-14% and GAAP profitability by the end of 2026.

Nov 5, 2025, 10:00 PM

Transcript

Freshworks Reports Third Quarter 2025 Results

FRSH

Earnings

Guidance Update

Freshworks Inc. reported total revenue of $215.1 million for the third quarter ended September 30, 2025, representing a 15% growth compared to the third quarter of 2024.
The company achieved non-GAAP income from operations of $45.2 million, with a non-GAAP operating margin of 21.0%, and non-GAAP diluted net income per share of $0.16 for Q3 2025.
As of September 30, 2025, Freshworks held $813.2 million in cash, cash equivalents, and marketable securities.
The number of customers contributing more than $5,000 in annual recurring revenue (ARR) increased by 9% year-over-year to 24,377, and the net dollar retention rate was 105%.
For the fourth quarter of 2025, Freshworks expects revenue to be between $217.0 million and $220.0 million, and non-GAAP net income per share to be between $0.10 and $0.12.

Nov 5, 2025, 9:17 PM

8-K

Earnings Transcripts

Quarterly earnings call transcripts for Freshworks.

Q4 2025

Feb 10, 2026

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Q3 2025

Nov 5, 2025

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Q2 2025

Jul 29, 2025

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View All Transcripts

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Freshworks (FRSH)

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Executives

Dennis Woodside

Mika Yamamoto

Rathna Girish Mathrubootham

Tyler Sloat

Board Members

Barry Padgett

Frank Pelzer

Jennifer Taylor

Johanna Flower

Randy Gottfried

Roxanne Austin

Sameer Gandhi

Zachary Nelson

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Pinjalim Bora

Rob Oliver

Aleksandr Zukin

Brian Peterson

Brian Schwartz

Damon Kogan

David Hynes Jr.

Elizabeth Porter

Johnathan McCary

Jonathan Macari

Matt Vanvliet

Michael Funk

Noah Herman

Ria Naidu

Robert Morelli

Ryan MacWilliams

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