Earnings summaries and quarterly performance for Freshworks.
Executive leadership at Freshworks.
Board of directors at Freshworks.
Research analysts who have asked questions during Freshworks earnings calls.
Brent Bracelin
Piper Sandler Companies
4 questions for FRSH
Also covers: ADBE, AMPL, ASAN +20 more
Patrick Walravens
Citizens JMP
4 questions for FRSH
Also covers: AI, ALKT, ASAN +26 more
Robert Oliver
Robert W. Baird & Co.
4 questions for FRSH
Also covers: AMPL, ASAN, AZPN +17 more
Brent Thill
Jefferies
3 questions for FRSH
Also covers: ADBE, AMZN, ASAN +25 more
David Hynes
Canaccord Genuity Group Inc.
3 questions for FRSH
Also covers: BIGC, BRZE, EVCM +17 more
Elizabeth Elliott
Morgan Stanley
3 questions for FRSH
Also covers: ADSK, AMPL, CXM +8 more
Pinjalim Bora
JPMorgan Chase & Co.
2 questions for FRSH
Also covers: ASAN, BL, BOX +17 more
Scott Berg
Needham & Company, LLC
2 questions for FRSH
Also covers: AMPL, BILL, BRZE +22 more
Aleksandr Zukin
Wolfe Research
1 question for FRSH
Also covers: ADBE, DAY, DOCU +20 more
Alex Zukin
Wolfe Research LLC
1 question for FRSH
Also covers: ADBE, ASAN, CFLT +25 more
Brian Peterson
Raymond James Financial
1 question for FRSH
Also covers: BIGC, BLKB, BOX +18 more
Brian Schwartz
Oppenheimer & Co.
1 question for FRSH
Also covers: AGYS, BRZE, CWAN +10 more
Damon Kogan
Barclays
1 question for FRSH
David Hynes Jr.
Canaccord Genuity
1 question for FRSH
Also covers: BRZE, TTAN
Elizabeth Porter
Morgan Stanley
1 question for FRSH
Also covers: ADSK, AMPL, CXM +12 more
Matt Vanvliet
Cantor Fitzgerald
1 question for FRSH
Also covers: AGYS, BRZE, CXM +7 more
Michael Funk
Bank of America
1 question for FRSH
Also covers: ADSK, AMT, ASAN +22 more
Noah Herman
JPMorgan Chase & Co.
1 question for FRSH
Also covers: DT, INST, ONTF +1 more
Ria Naidu
Jefferies
1 question for FRSH
Robert Morelli
Needham & Company, LLC
1 question for FRSH
Also covers: ONTF, PRO, SEMR +2 more
Ryan MacWilliams
Barclays
1 question for FRSH
Also covers: AUDC, BAND, BRZE +16 more
Taylor McGinnis
UBS
1 question for FRSH
Also covers: ADSK, AMPL, ASAN +15 more
Recent press releases and 8-K filings for FRSH.
Freshworks Launches New AI Capabilities for Customer Service
FRSH
Product Launch
New Projects/Investments
- Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities within Freshdesk at its Refresh event on November 13, 2025, designed to help customer experience (CX) teams reduce response times, enhance resolution rates, and gain clearer insights into issues.
- The CX platform update includes the Freshdesk Command Center for multi-channel conversations and AI, Vertical AI Agents with prebuilt workflows for industries like eCommerce and fintech, and Freddy AI Insights for real-time visibility into support operations.
- These innovations aim to maximize human-agent capacity, proactively prevent customer issues, and accelerate resolution, addressing common software-induced challenges for customer service agents such as uncustomizable workflows (42%) and too many tools to toggle between (36%).
- Customers with early access to Freshworks' agentic workflows reported an average deflection rate of 65%, with some achieving up to 80% of service issues resolved by AI Agents.
Nov 13, 2025, 1:00 PM
Freshworks Reports Q3 2025 Results and Provides Q4 2025 Outlook
FRSH
Earnings
Guidance Update
- Freshworks reported Q3 2025 revenue of $215.1 million, representing a 15% year-over-year growth.
- The company achieved Non-GAAP income from operations of $45.2 million and free cash flow of $57.2 million for Q3 2025.
- Freshworks' customer base grew to 74.9 thousand total customers, with 3,612 customers contributing over $50K in Annual Recurring Revenue (ARR), and a net dollar retention rate of 105%.
- For Q4 2025, Freshworks anticipates revenue between $217.0 million and $220.0 million and Non-GAAP income from operations between $30.6 million and $32.6 million.
Nov 5, 2025, 10:00 PM
Freshworks Reports Strong Q3 2025 Results and Strategic Investments
FRSH
Earnings
Product Launch
Guidance Update
- Freshworks reported Q3 2025 revenue of $215.1 million, marking a 15% year-over-year increase on both an as-reported and constant currency basis, exceeding previous estimates. The company achieved a non-GAAP operating margin of 21% and a free cash flow margin of 27%.
- The Employee Experience (EX) business accelerated, growing 24% year-over-year to over $480 million in Annual Recurring Revenue (ARR), while the Customer Experience (CX) business grew 8% year-over-year to over $390 million in ARR. Freddy Copilot ARR demonstrated significant growth at 160% year-over-year.
- Freshworks announced the expansion of Enterprise Service Management (ESM) access by making FreshService for Business Teams available as an independent product for non-IT functions, a solution that has already doubled its ARR in the past year and exceeded $35 million in Q3.
- For Q4 2025, Freshworks anticipates a one-time increase in spending to expand its pipeline and drive customer acquisition, with an initial estimate for calculated billings growth of 17.5% year-over-year on an as-reported basis. The company reaffirmed its long-term model, expecting full-year 2026 revenue growth of 13%-14% and GAAP profitability by the end of 2026.
Nov 5, 2025, 10:00 PM
Freshworks Reports Third Quarter 2025 Results
FRSH
Earnings
Guidance Update
- Freshworks Inc. reported total revenue of $215.1 million for the third quarter ended September 30, 2025, representing a 15% growth compared to the third quarter of 2024.
- The company achieved non-GAAP income from operations of $45.2 million, with a non-GAAP operating margin of 21.0%, and non-GAAP diluted net income per share of $0.16 for Q3 2025.
- As of September 30, 2025, Freshworks held $813.2 million in cash, cash equivalents, and marketable securities.
- The number of customers contributing more than $5,000 in annual recurring revenue (ARR) increased by 9% year-over-year to 24,377, and the net dollar retention rate was 105%.
- For the fourth quarter of 2025, Freshworks expects revenue to be between $217.0 million and $220.0 million, and non-GAAP net income per share to be between $0.10 and $0.12.
Nov 5, 2025, 9:17 PM
Freshworks Expands Freshservice for Business Teams as Standalone Product
FRSH
Product Launch
- Freshworks Inc. has made Freshservice for Business Teams available as a standalone product, eliminating the previous requirement for an existing Freshservice IT Service Management (ITSM) implementation.
- This move aims to enable non-IT departments like HR, Finance, and Legal to streamline complex processes and deliver consistent, personalized employee experiences.
- The product has shown significant growth, doubling its annual recurring revenue in the past year to over $35 million as of September 30, 2025.
- Key benefits include people-first AI for accelerating ticket resolutions, unified service delivery, and seamless configuration for rapid deployment across various departments.
Nov 5, 2025, 9:11 PM
Freshworks Inc. Provides Investor Update on Q2 2025 Performance and Outlook
FRSH
Guidance Update
Revenue Acceleration/Inflection
Share Buyback
- Freshworks reported Q2 2025 revenue growth of 18% YoY and an adjusted free cash flow margin of 27%, with annual recurring revenue (ARR) exceeding $840 million.
- The company's AI monetization has grown over 2x YoY, contributing more than $20 million in ARR.
- Freshworks expects to achieve GAAP net income profitability by Q4 2026.
- For full year 2025, Freshworks forecasts revenue between $822.9 million and $828.9 million (14%-15% YoY growth) and non-GAAP net income per share between $0.56 and $0.58.
- The company completed a $400 million share repurchase program in August 2025, repurchasing 27.9 million shares at an average price of $14.35.
Sep 11, 2025, 3:30 PM
Freshworks Outlines 2028 Financial Targets and AI Growth Strategy
FRSH
Guidance Update
Revenue Acceleration/Inflection
Share Buyback
- Freshworks reported recurring revenue of approximately $840 million as of the last quarter and achieved the Rule of 45 in its most recent quarter, ahead of schedule.
- The company projects to reach $1.3 billion in recurring revenue by 2028 and expects to achieve GAAP profitability by Q4 2026.
- Its AI business generated $20 million in recurring revenue, doubling in the last year, and is expected to exceed $100 million in recurring revenue within the next three years.
- Freshworks completed a $400 million share buyback in August 2025, repurchasing nearly 10% of its outstanding shares.
Sep 11, 2025, 3:30 PM
Freshworks Outlines Growth Strategy and Financial Goals at Investor Day 2025
FRSH
Guidance Update
Share Buyback
New Projects/Investments
- Freshworks achieved Rule of 45 in its most recent quarter, reaching the Rule of 40 milestone ahead of schedule. The company aims for $1.3 billion in Annual Recurring Revenue (ARR) by 2028 and expects to achieve GAAP profitability by Q4 2026.
- The company has evolved from an SMB-focused SaaS provider to a leading mid-market and enterprise SaaS company, with the majority of its revenue now driven by these larger customers. The Employee Experience (EX) portfolio accounts for $450 million in recurring revenue.
- Freshworks' AI business has reached $20 million in recurring revenue, doubling in the last year. The company plans to launch a standalone Enterprise Service Management (ESM) product and a cloud-native IT asset management product based on Device42.
- Freshworks completed a $400 million share buyback in August, acquiring almost 10% of its outstanding shares at an average price of just over $14.
Sep 11, 2025, 3:30 PM
Freshworks Investor Day 2025 Highlights
FRSH
Guidance Update
Share Buyback
New Projects/Investments
- Freshworks reported >$840M ARR as of June 30, 2025, demonstrating 20% (2YR CAGR) growth and achieving a Rule of 40+. The company forecasts $822.9 - $828.9 million in revenue for 2025E and targets $1.3B+ ARR and $1.2B+ revenue with a 28-30% Free Cash Flow Margin by 2028E.
- The company is driving growth through AI monetization, with AI-driven ARR exceeding $20M as of June 30, 2025, and anticipates Freddy AI Copilot and Agent could each become $100M ARR businesses.
- Freshworks is expanding its focus on mid-market and enterprise customers, which contributed over 60% of total ARR as of June 30, 2025, with a target to reach 70% of ARR from these segments by 2028.
- Freshworks completed a $400 million Share Repurchase Program in August 2025, repurchasing 27.9 million shares at an average price of $14.35.
Sep 11, 2025, 3:30 PM
Freshworks outlines strategy to reach over $1.3 billion in recurring revenue by 2028
FRSH
Guidance Update
Revenue Acceleration/Inflection
M&A
- Freshworks projects to achieve over $1.3 billion in recurring revenue by 2028, with its Employee Experience (EX) business anticipated to sustain 20% growth for years.
- The company has successfully transitioned to a mid-market and enterprise SaaS provider, with the majority of its revenue now from these segments and deals over $100,000 comprising one-third of total revenue.
- Freshworks' AI business generated $20 million in recurring revenue that doubled in the last year, with a target to grow to over $100 million in recurring revenue within the next three years.
- The company achieved a Rule of 45 in its most recent quarter and reported 23% non-GAAP operating margin and 27% free cash flow margin for the first half of the current year, aiming to exceed Rule of 40 by the end of 2028.
Sep 11, 2025, 3:30 PM
Quarterly earnings call transcripts for Freshworks.
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