Five9 (FIVN) Company Report

Five9 reported total revenue of $300 million for Q4 2025, marking an 8% year-over-year growth, and annual revenue of $1,149 million for the full year 2025.
The company achieved an Adjusted EBITDA Margin of 26% and a Free Cash Flow Margin of 22% in Q4 2025.
Enterprise AI Revenue grew 50% year-over-year in Q4 2025, reaching over $100 million in annualized revenue.
The LTM Dollar Based Retention Rate was 105% for Q4 2025.
For the full year, Five9 provided Non-GAAP net income guidance between $245.7 million and $250.38 million, with Non-GAAP diluted EPS guidance ranging from $3.15 to $3.21.

Feb 19, 2026, 9:30 PM

Presentation

Five9 Reports Strong Q4 and Full Year 2025 Results, Provides 2026 Guidance, and Announces CEO Transition

FIVN

Earnings

CEO Change

Revenue Acceleration/Inflection

Five9 reported Q4 2025 total revenue of $300 million, an 8% year-over-year increase, with subscription revenue growing 12% year-over-year and enterprise AI revenue accelerating to 50% year-over-year. For the full year 2025, total revenue reached $1.15 billion, growing 10% year-over-year, with non-GAAP EPS at $2.96 per diluted share.
The company's enterprise AI annual run rate revenue surpassed $100 million in Q4 2025, driven by enterprise AI bookings more than doubling year-over-year. AI agents are noted to have gross margins in the high 70s and 80s, expected to be accretive to overall gross margin.
Management provided 2026 guidance, projecting full-year revenue at a midpoint of $1.254 billion and non-GAAP EPS at $3.18 per diluted share. The company expects revenue to return to double-digit growth in the second half of 2026.
Mike Burkland is transitioning the CEO role to Amit Chhabra. Additionally, Five9 completed a $50 million accelerated share repurchase and has $100 million remaining under authorization.

Feb 19, 2026, 9:30 PM

Transcript

Five9 Reports Strong Q4 and Full-Year 2025 Results, Issues 2026 Guidance, and Announces CEO Transition

FIVN

Earnings

CEO Change

Guidance Update

Five9 reported Q4 2025 total revenue of $300 million, an 8% year-over-year increase, and full-year 2025 total revenue of $1.15 billion, up 10% year-over-year.
The company provided 2026 guidance, with a midpoint revenue of $1.254 billion and non-GAAP EPS of $3.18 per diluted share.
Amit Mathradas officially took over as CEO on February 2, 2026, succeeding Mike Burkland, who remains Chairman.
Enterprise AI revenue reached $100 million in ARR, accelerating 50% year-over-year, and now accounts for 12% of enterprise subscription revenue.

Feb 19, 2026, 9:30 PM

Transcript

Five9 Reports Strong Q4 2025 Results, AI Revenue Surpasses $100 Million ARR, and Announces CEO Transition

FIVN

Earnings

CEO Change

Revenue Acceleration/Inflection

Five9 reported strong Q4 2025 results, with total revenue reaching $300 million and subscription revenue growing 12% year-over-year.
Enterprise AI revenue growth accelerated to 50% year-over-year, with its annual run rate revenue surpassing $100 million in Q4 2025, and enterprise AI bookings more than doubled year-over-year.
The company achieved record Q4 2025 profitability, with adjusted EBITDA margin at 26% and free cash flow margin at 22%.
Mike Burkland transitioned the CEO role to Amit, with Mike assuming the Chairman position.
Management expects the dollar-based retention rate (DBRR) to inflect upward in the second half of 2026, driven by acceleration in both core CCaaS and AI.

Feb 19, 2026, 9:30 PM

Transcript

Five9 Reports Q4 and Full Year 2025 Results, Provides 2026 Guidance

FIVN

Earnings

Guidance Update

Revenue Acceleration/Inflection

Five9 reported record full year 2025 revenue of $1.149.1 billion, a 10% increase compared to 2024, with Q4 2025 revenue growing 8% to $300.3 million.
For full year 2025, non-GAAP net income was $228.7 million, or $2.96 per diluted share, up from $185.3 million or $2.47 per diluted share in 2024.
GAAP operating cash flow for 2025 was $226.2 million, including a record $83.6 million in Q4 2025.
The company provided full year 2026 revenue guidance in the range of $1.247 billion to $1.261 billion and non-GAAP net income per share guidance of $3.15 to $3.21.

Feb 19, 2026, 9:07 PM

8-K

Five9 Reports Record Full Year 2025 Revenue and Provides 2026 Guidance

FIVN

Earnings

Guidance Update

Revenue Acceleration/Inflection

Five9 reported record full-year 2025 revenue of $1,149.1 million, an increase of 10% compared to 2024.
For the full year 2025, GAAP net income was $39.4 million ($0.45 per diluted share) and non-GAAP net income was $228.7 million ($2.96 per diluted share). Adjusted EBITDA reached $269.7 million, representing 23.5% of revenue.
In the fourth quarter of 2025, revenue increased 8% to $300.3 million compared to the fourth quarter of 2024 , with GAAP net income of $19.7 million ($0.23 per diluted share) and non-GAAP net income of $62.4 million ($0.80 per diluted share).
Five9 provided full-year 2026 revenue guidance in the range of $1.247 to $1.261 billion and non-GAAP net income per share guidance of $3.15 to $3.21.

Feb 19, 2026, 9:05 PM

Press Release

Five9 Discusses CEO Transition, Growth Strategy, and Financial Outlook

FIVN

CEO Change

Guidance Update

Revenue Acceleration/Inflection

Five9 announced a CEO transition, with Mike Burkland stepping down as CEO to become Executive Chair, and Amit Mathradas appointed as the new CEO, effective February 2nd.
The company highlighted its significant growth under Mike Burkland, from $10 million to approximately $1.1-$1.2 billion in revenue.
Five9's growth strategy focuses on the on-premise to cloud migration in the traditional CCaaS market (projected 9% CAGR) and the AI-driven CX market (projected 34% CAGR), leveraging its end-to-end platform and conversational data as key differentiators.
The company expects Net Revenue Retention (NRR) to see upside in 2026, after a slight dip to 107% in Q3 2025, driven by lapping tough comparisons and a backlog of install-based bookings including upsell/cross-sell software like AI.
Five9 is targeting a midterm adjusted EBITDA margin of 25%-30% for calendar 2027, supported by operational cost savings and the high gross margin of its AI agents (high 70s% to low 80s%).

Jan 13, 2026, 8:45 PM

Transcript

Five9 Announces CEO Transition and Strategic Outlook

FIVN

CEO Change

Revenue Acceleration/Inflection

New Projects/Investments

Mike Burkland is stepping down as CEO, with Amit Mathradas appointed as the new CEO starting February 2nd. Burkland will remain as Executive Chair.
Five9 has grown from $10 million to $1.1-$1.2 billion in revenue under Burkland's leadership and sees significant growth opportunities in on-premise to cloud migration (9% CAGR) and AI-driven CX (34% CAGR), with its AI revenue growing 41% in the most recent quarter.
The company targets a midterm adjusted EBITDA margin of 25%-30% for calendar 2027, driven by cost savings and the high gross margin of its AI agents (high 70s%-low 80s%).
Net Revenue Retention (NRR) dipped to 107% in Q3 from 108% in Q2, but the company expects upside in 2026 due to lapping tough compares and a backlog of install-based bookings, including AI upsells.

Jan 13, 2026, 8:45 PM

Transcript

Five9 Discusses CEO Transition, Growth Drivers, and Financial Outlook

FIVN

CEO Change

Revenue Acceleration/Inflection

Guidance Update

Outgoing CEO Mike Burkland will be succeeded by Amit Mathradas starting February 2nd, who has a proven track record in AI and growth at scale.
Five9 sees substantial growth in its market, with traditional CCaaS projected to grow at a 9% CAGR and AI-driven CX at a 34% CAGR; the company's AI revenue grew 41% in Q3.
The company's competitive edge is its end-to-end platform acting as a system of record for conversational data, crucial for personalized AI experiences and integrating with various AI engines.
The trailing 12-month Net Retention Rate (NRR) was 107% in Q3, down from 108% in Q2, but Five9 expects upside in 2026 from new install-based bookings for upsell/cross-sell software, including AI.
Five9 targets a midterm adjusted EBITDA margin of 25%-30% for calendar 2027, driven by cost savings and the high gross margin of AI agents (in the high 70s% to low 80s%).

Jan 13, 2026, 8:45 PM

Transcript

Five9 Launches Joint Enterprise CX AI Solution with Google Cloud

FIVN

Product Launch

New Projects/Investments

Five9 announced an expanded partnership with Google Cloud and launched a new joint Enterprise CX AI solution.
This integrated solution combines the Five9 AI-Infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience (GECX) and advanced AI services to deliver intelligent, personalized, and seamless customer interactions.
The partnership includes an enhanced go-to-market strategy, enabling customers to purchase Five9 directly through the Google Cloud Marketplace.
Five9 is also deepening its commitment to Google Cloud’s AI infrastructure by running key internal enterprise workloads on Google Cloud and utilizing Gemini Enterprise for internal operational efficiency.

Jan 12, 2026, 9:05 PM

Press Release

Earnings Transcripts

Quarterly earnings call transcripts for Five9.

Q4 2025

Feb 19, 2026

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Q3 2025

Nov 6, 2025

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Q2 2025

Jul 31, 2025

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Five9 (FIVN)

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