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Zoom Communications (ZM)

Zoom Video Communications, Inc. (ZM) is a global provider of a unified communications and collaboration platform. The company specializes in offering subscription-based services that enable video conferencing, voice calls, webinars, and team collaboration. Zoom also provides professional services, consulting, and tools for hosting virtual events, catering to both enterprise and individual customers.

  1. Zoom Meetings - Offers a core video conferencing service that enables seamless communication and collaboration for individuals and teams.
  2. Zoom Phone - Provides a cloud-based phone system with multiple plans, including Zoom Phone Pro, Regional Unlimited, Regional Metered, and Global Select plans.
  3. Zoom One Bundles - Combines services like Zoom Meetings, Team Chat, Whiteboard, Mail, Calendar, Phone, Webinars, and Rooms into tailored packages for businesses, including vertical-specific plans for Education, Healthcare, and Government.
  4. Zoom Spaces - Delivers solutions for physical meeting spaces, enhancing hybrid work environments.
  5. Zoom Events - Enables hosting of virtual events with tools designed for large-scale online gatherings.
  6. Zoom Contact Center - Provides customer service solutions to streamline and enhance customer interactions.
  7. Zoom Revenue Accelerator - Offers productivity-enhancing tools to drive business efficiency and growth.

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NamePositionExternal RolesShort Bio

Eric S. Yuan

ExecutiveBoard

President, CEO, and Chairman

Board Member at Intuit, Inc.

Founder of Zoom (2011), previously Corporate VP of Engineering at Cisco and VP of Engineering at WebEx.

View Report →

Aparna Bawa

Executive

Chief Operating Officer (COO)

None

Joined Zoom in 2018 as General Counsel, later served as Chief Legal Officer and Interim Chief Legal Officer. Became COO in 2020.

Michelle Chang

Executive

Chief Financial Officer (CFO)

None

Joined Zoom in 2024 after 20+ years at Microsoft, where she held roles such as CFO of Commercial Sales and Partner Organization and CFO of Modern Workplace and Security.

Velchamy Sankarlingam

Executive

President of Product and Engineering

None

Joined Zoom in 2020 after serving as SVP of Cloud Services Development and Operations at VMware. Previously held roles at Cisco WebEx, IBM, and Accenture.

Cindy Hoots

Board

Board Member

Chief Digital Officer and CIO at AstraZeneca

Appointed to Zoom's board in 2023. Previously held leadership roles at Unilever and British American Tobacco.

Dan Scheinman

Board

Board Member

Board Member at Arista Networks and SentinelOne

Angel investor since 2011. Formerly held executive roles at Cisco.

Janet Napolitano

Board

Board Member

Professor at UC Berkeley; Board Member at Vir Biotechnology

Former U.S. Secretary of Homeland Security and President of the University of California system.

Jonathan Chadwick

Board

Board Member

Board Member at ServiceNow, Confluent, and Samsara

Former CFO at VMware, Skype, and McAfee. Private investor since 2016.

Lieut. Gen. H.R. McMaster

Board

Board Member

Fellow and Lecturer at Stanford University

Retired U.S. Army Lieutenant General and former National Security Advisor.

Mike Fenger

Board

Board Member

Vice President, Worldwide Sales at Apple

Joined Zoom's board in 2024. Currently leads global sales at Apple.

Peter Gassner

Board

Board Member

CEO and Board Member at Veeva Systems

CEO of Veeva Systems since 2007. Former SVP of Technology at Salesforce and Chief Architect at PeopleSoft.

Santiago Subotovsky

Board

Board Member

General Partner at Emergence Capital

Joined Zoom's board in 2014. Founder of AXG Tecnonexo.

William R. McDermott

Board

Board Member

CEO and Chairman of ServiceNow; Board Member at Fisker Inc.

CEO of ServiceNow since 2019. Former CEO of SAP.

  1. Your fiscal '26 revenue growth guidance remains below the mid-single-digit targets previously discussed; what are the key factors inhibiting revenue acceleration, and how confident are you in returning to higher growth rates?
  2. With increasing investments in AI and a potential shift towards consumption-based pricing, how do you plan to maintain or improve margins without experiencing long-term margin compression?
  3. Given the trend of some companies mandating a full return to the office, how do you anticipate this affecting Zoom's usage and expansion opportunities, particularly among enterprise customers?
  4. The growth in customers contributing over $100,000 in trailing 12-month revenue appears to have resulted in lower revenue per customer year-over-year; can you explain the reasons behind this decline and how you plan to address it?
  5. Your free cash flow guidance for fiscal '26 indicates a lower conversion rate compared to fiscal '25 despite growth in operating income; what specific factors are causing this decrease, and why wouldn't we see a free cash flow conversion rate closer to 100%?

Research analysts who have asked questions during Zoom Communications earnings calls.

Arjun Bhatia

William Blair

5 questions for ZM

Also covers: AMPL, BAND, BRZE +17 more

James Fish

Piper Sandler Companies

5 questions for ZM

Also covers: AKAM, ANET, BAND +15 more

Meta Marshall

Morgan Stanley

5 questions for ZM

Also covers: ANET, AXON, BAND +21 more

Michael Funk

Bank of America

5 questions for ZM

Also covers: ADSK, AMT, ASAN +21 more

Peter Levine

Evercore ISI

4 questions for ZM

Also covers: CANF, CGNT, CRWD +7 more

Samad Samana

Jefferies

4 questions for ZM

Also covers: ADP, ALRM, AUDC +17 more

Sitikantha Panigrahi

Mizuho

4 questions for ZM

Also covers: ADSK, BSY, CDNS +13 more

Mark Murphy

JPMorgan Chase & Co.

3 questions for ZM

Also covers: ADBE, AKAM, CRM +21 more

Patrick Walravens

Citizens JMP

3 questions for ZM

Also covers: AI, ALKT, ASAN +24 more

Thomas Blakey

Cantor Fitzgerald

3 questions for ZM

Also covers: CVLT, DOCN, FIVN +4 more

Tyler Radke

Citigroup Inc.

3 questions for ZM

Also covers: ADBE, ADSK, AMPL +20 more

Aleksandr Zukin

Wolfe Research

2 questions for ZM

Also covers: ADBE, DAY, DOCU +19 more

Alex Zukin

Wolfe Research LLC

2 questions for ZM

Also covers: ADBE, ASAN, DAY +19 more

Allan Verkhovski

Scotiabank

2 questions for ZM

Also covers: ASAN, DAY, INTU +5 more

Catharine Trebnick

Rosenblatt Securities

2 questions for ZM

Also covers: CXM, EGHT, FIVN +4 more

Kasthuri Rangan

Goldman Sachs

2 questions for ZM

Also covers: ADBE, BASE, CFLT +21 more

Matthew Harrigan

The Benchmark Company, LLC

2 questions for ZM

Also covers: BATRA, CSGS, FWONK +10 more

Rishi Jaluria

RBC Capital Markets

2 questions for ZM

Also covers: AKAM, BOX, COUR +18 more

Ryan MacWilliams

Barclays

2 questions for ZM

Also covers: AUDC, BAND, BRZE +12 more

William Power

Baird

2 questions for ZM

Also covers: AKAM, AXON, BAND +9 more

Billy Fitzsimmons

Jefferies

1 question for ZM

Also covers: ALRM, AUDC, FIVN +4 more

Matthew VanVliet

BTIG, LLC

1 question for ZM

Also covers: AGYS, BLKB, BRZE +4 more

Michael Turrin

Wells Fargo

1 question for ZM

Also covers: ADBE, ADSK, CFLT +27 more

Parker Lane

Stifel Financial Corp.

1 question for ZM

Also covers: BLKB, BRZE, CXM +14 more

Peter Weed

Bernstein

1 question for ZM

Also covers: CFLT, GTLB, NOW +4 more

Rich Magnus

Wolfe Research

1 question for ZM

Also covers: TWLO

Sonak Kolar

JPMorgan Chase & Co.

1 question for ZM

Also covers: DBX, DOCU, OS

Yanni Samoilis

Robert W. Baird & Co.

1 question for ZM

Program DetailsProgram 1Program 2
Approval DateFebruary 2024 November 2024
End Date/DurationNot specified Not specified
Total Authorized$1.5 billion $1.2 billion
Remaining Amount$760.7 million $1.2393 billion
DetailsShares to be retired; funded by working capital; flexible repurchase methods Additional authorization; flexible repurchase methods

Notes on Remaining Amount Allocation:

  • As of November 26, 2024, the total remaining authorization across all programs was $2.0 billion.
  • Allocating to the newest program first:
    • Program 2: Fully allocated $1.2 billion.
    • Program 1: Remaining $760.7 million.

Competitors mentioned in the company's latest 10K filing.

CompanyDescription

Cisco Webex

The company faces competition from legacy web-based meeting services providers, which include this competitor, in the markets for communication and collaboration technologies.

GoTo

This competitor is mentioned as another legacy web-based meeting services provider competing in the communication and collaboration technologies market.

The company competes with bundled productivity solution providers with video functionality, including this competitor, which offers integrated video communication tools.

This competitor is highlighted as part of bundled productivity solution providers with video functionality, directly competing in the communication and collaboration technologies market.

This competitor is identified as a UCaaS and legacy PBX provider competing in the communication and collaboration technologies market.

Avaya

This competitor is another UCaaS and legacy PBX provider mentioned as a rival in the communication and collaboration technologies market.

This competitor is listed as a UCaaS and legacy PBX provider competing with the company in the communication and collaboration technologies market.

This competitor is noted as a consumer-facing platform that can support small- or medium-sized businesses, competing in the communication and collaboration technologies market.

This competitor is mentioned as a consumer-facing platform that can support small- or medium-sized businesses, competing in the communication and collaboration technologies market.

Facebook

This competitor is identified as a consumer-facing platform that can support small- or medium-sized businesses, competing in the communication and collaboration technologies market.

As the company builds out its Zoom Contact Center, this competitor is mentioned as a provider of similar omnichannel contact center solutions.

Genesys

This competitor is highlighted as a provider of omnichannel contact center solutions, competing with the company's Zoom Contact Center.

NICE inContact

This competitor is noted as another provider of omnichannel contact center solutions, competing with the company's Zoom Contact Center.

Notable M&A activity and strategic investments in the past 3 years.

CompanyYearDetails

Workvivo Limited

2023

Completed acquisition executed on April 21, 2023 with an all-cash deal valued between $215.8M and $221.8M; the purchase price was allocated to goodwill, intangible assets (developed technology and customer relationships), and other net assets, and the acquisition is strategically aimed at enhancing Zoom’s employee experience platform by integrating it with its Team Chat product to drive growth in the upmarket enterprise segment.

Solvvy, Inc.

2022

Completed acquisition executed on May 19, 2022 for an all-cash price of $121.2M; the deal’s purchase allocation included goodwill and intangible assets (with developed technology and customer relationships amortized over 5 years) and is strategically aimed at bolstering Zoom’s Contact Center with advanced conversational AI capabilities for improved customer service and agent productivity.

Recent press releases and 8-K filings for ZM.

Zoom Communications provides FY26 financial outlook and highlights AI-first vision
·$ZM
Guidance Update
Product Launch
Share Buyback
  • Zoom projects total revenue of $4,830 million for FY26, representing 3.5% growth, alongside a non-GAAP operating profit of $1,910 million (40% margin) and free cash flow of $1,760 million (36% margin).
  • The company emphasizes an AI-first vision for its work platform, with AI Companion MAUs growing over 4x year-over-year, driving both indirect and direct monetization strategies.
  • Zoom's enterprise business continues to drive growth, with projected revenue of $2,919 million for FY26, accounting for 60% of total revenue, and an increase in customers contributing over $100k in TTM revenue to 4,274 by Q2 FY26.
  • The company has executed 73% of its $2.7 billion stock repurchase program, contributing to a -1.9% year-over-year dilution.
Sep 17, 2025, 9:00 PM
Zoom Communications Outlines AI-First Vision and Financial Progress at Zoomtopia
·$ZM
Product Launch
Revenue Acceleration/Inflection
Share Buyback
  • Zoom's strategic focus is on becoming an AI-first work platform for human connection, with AI Companion users growing four times year over year.
  • The company reported financial progress, including stabilizing its online business from an 8% decline in FY2023 to flat and accelerating its enterprise business, which now accounts for 60% of revenue.
  • Growth products like Phone and Contact Center are performing well, with Phone ARR growing in the mid-teens and Contact Center achieving triple-digit ARR.
  • Zoom maintains over 40% profitability and strong cash flow generation, having completed 73% of its share buyback program, resulting in negative 2% share dilution.
  • AI monetization includes indirect benefits from AI Companion 3.0 in paid SKUs and direct monetization through Custom AI Companion at $12 per user per month, with higher AI usage noted in SMBs.
Sep 17, 2025, 9:00 PM
Zoom Reports Strong Q2 2026 Financial Results and AI Adoption Growth
·$ZM
Earnings
Revenue Acceleration/Inflection
Share Buyback
  • Zoom Communications Inc. reported Q2 FY26 total revenue of $1.217 billion, growing 4.7% year over year (or 4.4% in constant currency), marking its fastest growth rate in eleven quarters.
  • The company achieved non-GAAP diluted net income per share of $1.53 in Q2 FY26.
  • The enterprise business remains a key strength, with revenue growing 7% year over year and representing 60% of total revenue. The number of customers contributing more than $100,000 in trailing twelve-month revenue grew approximately 9% year over year.
  • AI Companion Monthly Active Users (MAU) have grown over four times year over year, with millions using Zoom's AI features. The company also saw strong growth in its Zoom Contact Center customers with over $100,000 ARR, which grew 94% year over year to 229.
  • Zoom's free cash flow in Q2 FY26 grew 39% year over year to $508 million, representing a 41.7% free cash flow margin. The company also purchased 6 million shares for $463 million as part of its share buyback program.
Aug 22, 2025, 12:55 AM
Zoom Expands Platform and AI Investments
·$ZM
Product Launch
New Projects/Investments
  • Expanding Product Portfolio: Zoom is evolving its core offering from just meetings to a comprehensive workplace platform that integrates chat, calendar, collaboration, and email, while emphasizing both customer and employee experiences (e.g., Workvivo).
  • AI Enhancements: The company is accelerating its AI investments by introducing products like the custom AI Companion and deploying AI across contact center and core communication tools, resulting in increased customer usage and value (e.g., 500% sequential increase in side panel use).
  • Pricing Strategy: A planned nominal price increase for the online segment is underway, supported by a stable customer base with long-term contracts and improved churn metrics (over 70% of the online business has been with Zoom for over 16 months).
  • Strategic Partnerships: Zoom is leveraging strategic alliances, including a go-to-market partnership with Amazon for its AI products, to fuel broader market adoption and integrated service offerings.
May 29, 2025, 8:15 AM
Zoom announces Q1 2026 results
·$ZM
Earnings
Guidance Update
Share Buyback
  • Robust Q1 performance: Total revenue grew approximately 3% YoY to $1.175 billion, with strong non-GAAP operating income and cash flow metrics—including an accelerated share buyback of $418 million—demonstrating solid financial execution.
  • Innovation and AI integration: The company advanced its AI-driven product portfolio with innovations like the Zoom AI Companion (monthly active users up nearly 40% QoQ) and new collaboration features (e.g., Zoom Tasks and Calendar Manager), positioning the platform for enhanced productivity and market differentiation.
  • Upgraded guidance outlook: Updated full-year revenue and profitability guidance reflects a commitment to prudent management amid macro challenges, with Q2 revenue expected around $1.2 billion and continued investments in AI, supporting both revenue growth and margin improvements.
May 21, 2025, 9:01 PM
Zoom Reaches Settlement in Derivative Litigation
·$ZM
Legal Proceedings
Board Change
  • Current and former officers and directors of Zoom are named as defendants in a consolidated stockholder derivative action in Delaware District Court.
  • The settlement, agreed on January 14, 2025 and preliminarily approved on April 16, 2025, resolves the litigation without an admission of wrongdoing.
  • As part of the agreement, Zoom will implement significant corporate governance reforms and agree to a fee award not exceeding $1.35 million, with reforms maintained for at least three years.
Apr 25, 2025, 12:00 AM
Zoom Communications Announces Resignation of Chief Accounting Officer
·$ZM
Management Change
Accounting Changes
  • Shane Crehan resigned as the Company's Chief Accounting Officer, effective May 2, 2025, having accepted a position with another firm.
  • Chief Financial Officer Michelle Chang will assume the role of principal accounting officer, and the Company has started a search for Crehan's successor.
Apr 16, 2025, 12:00 AM